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Bournview Recovery Group Complaints Summary

0 Resolved
10 Unresolved
Our verdict: Engaging with Bournview Recovery Group at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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9:52 am EDT

Bournview Recovery Group rude manager

Spoke with a Office Manager by the name of Michael Roberts very disrespectful to me the gave me 3 different amouts as to what I owed. Every one that I spoke to was rude the office Manager kept saying I broke the law even when I trided to explain to him that this was not true, I have never been spoken to like this in my life would like to speak to who is over Michael Roberts

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10:34 am EDT

Bournview Recovery Group debt collection

I received a phone call stating that I owed a debt going back to 2012. I talked with a gentleman and unfortunately I gave them my bank card number before looking them up on the internet which is what I normally do. I found some right disturbing complaints. I called back and asked that I be sent information with my signature stating that I owed this amount and that this company gave them my information. I was told that they could not provide me with that information and that I would only get a letter from them. I am working with the bank on this and I can't wait to see what the response will be, if any. But I will be reporting them as well. I just received my letter today, no logo at all. Look like something was created in MS Word to give it a look. Research before you give out your information. I usually do, but this one caught be off guard.

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4:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bournview Recovery Group representative named jamie who called harassing me looking for my sister

I received a phone call from BRG. A representative named Jamie left a voicemail threatening to call all references in order to locate me. I called them back and they were looking for a family member who I haven't been in communication with for years and who doesn't even have my number. My number is private so how in the hell did they get it. I am a physician and a person of means. BRG made a mistake in harassing the wrong individual. I told her I would be contacting my lawyer. She said she was removing my number and hung up. I called back to speak with a supervisor and Jamie answered again. She hung up immediately so I called again. Asking to speak to a supervisor again she put me on hold then the call disconnected. I called again now I get a recording saying the number I dialed is not in service. I find that to be suspicious. After reading the complaints on here it is clear this is a company of crooks. Action needs to be taken against them immediately.

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Is Bournview Recovery Group legit?

Our verdict: Complaints Board's review suggests Bournview Recovery Group is mostly legit with an 76% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 0% caution is advised. Before engaging with Bournview Recovery Group, reviewing user feedback and how Bournview Recovery Group addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Bournview Recovery Group. Trust, but verify.

Bournview Recovery Group earns 76% level of Trustworthiness

High Trust Suggestion: Bournview Recovery Group evaluated with 76% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

  • Bournview Recovery Group's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the bournviewrecoverygroup.info. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Bournviewrecoverygroup.info has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The bournviewrecoverygroup.info may offer a niche product or service that is only of interest to a smaller audience.
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8:55 am EST

Bournview Recovery Group paying on a account that i'd already paid on

Back in Sept. 2017 I received a call from BRG I spoke to a lady named Sam she told me I owed money on an account that I'd already paid off twice already. She threatened me with collection, I told her I had a letter that said I had already paid it at the time I couldn't find it so she told me she would take $336.00 and send me a paper saying it was paid in full. which she did the paper was dated 9/13/2017, but I have found the paper which says I have already paid it before, I called then on November 1st asked for Sam they said she no longer worked there, so I talked to a gentlemen who said he had to talk to his boss they said they would send the $336.00 back to my account they asked for the account # of the bill I paid, I gave it to them that's when they said they would return the money, I asked if they needed a copy of that paper saying I had already paid it he said no that I knew the account # that was proof. But now the # is no longer working and I tried email the BRG they sent me the same letter that said I paid it I want my money back I knew it was a scam, I should have listened to my instincts and not paid it again. is there anything I can do?

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1:57 pm EDT

Bournview Recovery Group payday loan

This lady called me saying I owed $695.00 and I needed to set up payment arrangements with a credit card or a bank card or even a prepaid card. She had my address phone number my birthday and the last four digits of my social I have talked to this lady named Lindsey Williams the phone number was1-[protected] but the first number was different I was threatened and the more questions I asked the more aggressive she came I'm not paying this I don't owe.

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1:56 pm EDT

Bournview Recovery Group payday loan

They called and said I owed $595.00 for a payday loan That I never took out wanting me to set up payment arrangements very demanding they had all my information this lady's name was Lindsey the phone number was [protected]. They need to leave people alone and quit stealing from innocent families. I called my lawyer.The lady wouldn't give me her last name I tried the number back and of course no one answers. So I went and did some research and found out there is multiple numbers for this company and none work what a coincidence.

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2:13 pm EST

Bournview Recovery Group harassment...

On november 22, 2016, i, dorothy hall, received an email from bournview
Recovery group saying: this debt had originated with mack development group on 7.9.2011 and as of 10.15.2011, the balance due on such date was $400.00. (Creditor acct: tf113370; original acct:
[protected]; original creditor: mack development group)

Records provided to us identify the consumer obligated on this account was dorothy hall, whose address is or was 421 roosevelt dr. , grand coulee, wa 99133. The borrower's social security number ends with 2279.

If you have any questions related to the account, please call [protected].

Please note: I have never borrowed any money from money tree on this date...

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7:54 am EDT

Bournview Recovery Group collection calls

Message states they are searching for me concerning a debt. They do not state what the debt is. Also they have somehow gotten my daughter in laws phone number and are harassing her as well. I called the number back several times.and pressed 0 to speak to someone but each time the called ended after a few seconds of silence. The number they are calling from is [protected].

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3:12 pm EDT

Bournview Recovery Group payment for supposed payday loan I took out

They called me repeatedly regarding a payday loan I had supposedly taken out several years ago. They had my USAA account number and name. I don't take out payday loans so then they suggested that my ex husband (would have been husband at the time) probably stole my account information to obtain the money.

However, I keep on top of my accounts and there would have been NSF fees when repayment was attempted and not available. I have recently been having a lot of medical issues and jus t paid them "pennies on the dollar" for what I owed. I'm begiinin to think I was scammed out of the $600+. What do I need to do in order to get these funds back?

Read full review of Bournview Recovery Group and 2 comments
Update by Jessica Bucar
Jul 14, 2016 3:30 pm EDT

Document showing where I paid off this payday loan that I was accused of taking out using my old bank account with USAA. Supposedly gave me a great deal only paying pennies on the dollar. My ex husband did not know my pin number in order to use my card at the ATM. They threatened to call my employer which scared me enough to pay. Last thing I need is work drama.

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Kristie Pressley
, US
Apr 07, 2018 11:22 am EDT

I need my documents and I have left several messages and call and then and I guess I will take legal action

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Kristie Pressley
, US
Apr 07, 2018 11:23 am EDT

I need my documents because I'm seeing y'all took money out my bank account and have left messages alao

ComplaintsBoard
S
12:23 pm EDT

Bournview Recovery Group fraudulent collection agency

This company is very sketchy. I received a call from them about a purported Pay Day Loan (via the Vista Holdings Group) that I supposedly took out years ago. They had my name and last four of social and claimed that I applied for a loan online and took over $2000 - all of which they wanted me to pay back at that moment with a credit card. I knew I never took out such a loan and when I probed further they became aggressive. They were making threats which I am certain were in violation of FDCPA, claiming I defrauded the bank by not paying and threatening me repeatedly. When I told them I wanted copies of this loan's paperwork and that I was going to file a police report, they continued to spew threats and eventually hung up. When I tried to call back I received a "number is disconnected" message so I knew they were using blockers and spoof-dialers. A spoof-dialer is when you can conceal or change the way your number appears on someones caller id.

They buy personal information and then use it to make false claims, assuming the person called with believe what they are saying. It is called the PayDay loan scam with other companies and you can Google that for more info.

Their business address "suite" is actually a UPS post office box in Hamburg, NY. In my case (and I speculate in many others) it is complete fraud. I wanted to post this complaint to make other consumers aware.

I would strongly encourage anyone who gets a call from this group about a bogus collection account to do what I have done so that they have records each time. I spoke to the Hamburg Police [protected], the leasing agent for their address and the UPS store to confirm what I have posted here. I also called the FTC [protected]) and filed a report - something I encourage others to do as well. Lastly, since they have purchased info, I also placed a fraud alert on all credit reports [protected]) and called the New York Attorney Generals office [protected] who informed me that they are "already aware" of this company and investigating them. I filed a complaint with the BBB which was left unresolved since I would not accept their response. It was interesting that the letter they responded with had a letterhead that looked like a child made it with MS Word and it was concluded with an illegible signature and no name.

Again, I would encourage everyone who receives a call from them to call the same offices and make these reports. There have been a lot of people in and around Buffalo who are setting up these types of shops. They buy YOUR personal info from brokers and then trick you into thinking it's a real debt, then hand over your credit card info. Calling the offices above ensures that the people doing this are at minimum looked into and better - arrested.

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sfr88
, US
Jun 12, 2019 2:44 pm EDT

Contacted me (presumably) about a payday loan from 2004 (!) I did default on a payday loan back then, so the debt they are referring to is legitimate in my case. This company is obviously a bottom-feeding debt collection agency that buys old debt for pennies on the dollar. It's not a "scam" per se, as they realize the debt is far past the statute of limitations for collection. They exist in a debt-collection grey area bordering on illegal, but will do whatever it takes for you to acknowledge the debt is yours (which I didn't). Don't call them, don't speak to them. They want you to engage. Don't do it.

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Robert Laurel
, US
May 09, 2019 5:27 pm EDT

Please understand that when these companies call they probably have the last 4 of your ss # and that's all. That is why they ask you to validate your ss and once you do well you just gave them more info to use or sell.
Also a real collection agcy must send you a letter within the first 5 days of contact.
Any company that tells you they only will settle on the phone is a scam. Also they can not put you in jail or send a process server to you. They just want to scare you. Trust me, with out going into details I know what I am talking about.

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Chichi C
, US
Feb 23, 2018 12:26 pm EST

My son and I have both been receiving calls from [protected] from what I thought she told me was a "Bornsey" recovery group, but could have very well be "Bournview" Recovery Group... The woman said her name is Jamie. She was very nasty on the phone. Said that I owed a bill of over $4, 000.00 from several years ago on a CitiServe account. Only I have never had a CitiServe account. My scam radar started going off immediately, because two days previously, I received a call that left a message from a [protected] number with a fellow by the name of Joshua Hagg. and he said he needed me to file a 1010 statement file with him and that he had two separate allegations on his desk for me. (which a 1010 file is a self insurance form) I believe these two calls are related. Both calls did have the last 4 digits of my SS number and my address. They claim they sent me a letter to my address on the 20th - today is the 23rd. I told her I hadn't gotten that letter. She got very snotty and told me I probably hadn't received it yet. I told her I would not pay anything over on the phone until I received a letter documentation in the mail. Told her my name was involved in a recent data breach, and that I would not pay any one any money over the phone. Here is where she goofed up... she said that they wouldn't handle it thru the mail. Only over the phone - which I know to be a lie... she talked really fast and when I asked her to repeat things, she got more aggressive... I told her once I received the documentation in the mail and I reviewed it with my attorney, then I would call them back. She got mad and told me that I would continue to get harassing phone calls to collect a debt. She told me to enjoy the phone call and hung up... My scam radar is going off big time. Not to mention that this CitiServe card should be on my credit report as a delinquent account, if it was legitimate, and it is not. After reading all of the comments here, I am convinced that this is a scam!

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gdsgrl
, US
Dec 30, 2017 7:32 am EST

They totally are liers. Contacted me that I owed a payday loan under my maiden name when I was married 10 yrs ago. Very intimidating and pushy. They sent me settlement document to sign but when I checked into the original creditor they listed the company is not even a lender. They're a media lead generating company who has been sued and ruled against for $11.9 million.

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Yvette Batey
, US
Oct 10, 2017 7:05 pm EDT

Thanks to the above info, I researched this company, also. After contacting the Attorney General's office in New York, and my local Attorney General's office here in Missouri, I got them to stop harassing me. I also put a temporary block on my credit info. After making sure I really didn't have an open account, and filing a report form New York sent me, I haven't heard from this company since! (Thanks to every one that provides feedback like this; it is quite helpful to the next person)!

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Gabriel Lacktman
, US
Sep 28, 2017 12:13 pm EDT

The called me today from [protected] asking to verify my wife's last four digits of her social security number, They were really aggressive and I kept asking who this was, what the company was (just quicky kept saying "BRG") would not tell me WHAT the company did or what they wanted. Acted very secretive and said I was a contact listed for my wife. I asked why they didn't just call her. SHe told me to have my wife call them or call back with the SS digits so she could share more information with me. I finally pulled the company name out of her before she hung up, she said BOURNVIEW RECOVERY GROUP, which lead me to an array of negative google searches. Than you for this post. STAY AWAY! Maybe this stems from the recent equifax hack?

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Jennifer Pitts
, US
Jul 23, 2017 7:47 am EDT

I got a few automated calls on my voicemail... Never answered as my caller ID was saying "scam likely" (note 5 on TMobile service). My mother called me frantic because they were calling her as well.

Supposedly I got a 400$ payday loan and now owe 460$ because of "taxes and fees".
The girl couldn't give me verification of debt. She said they've been sending letters but when asked the address it's an old one that I moved from in the middle of 2015. The email they have is one I have not used in over 5 years.
She never asked for my new address but did say she's mark it as "refusal to pay and then the company can do what they're gonna do" insinuating threats.
Funny thing is... I didn't get any loans online deposited to any accounts. Ive never gotten ANY loans online... ever. The ONE I got in person locally was paid off. I told her this and she said "it's your social so you're financially responsible". She then started talking about arrests and siezing property.
I told her to do what she's gotta do and I'll do the same.

I recorded the call and have contacted the FTC and Florida attorney general's office.

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Ron Fuller
Galloway, US
Jul 17, 2017 1:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Well this Bournrecovery group is trying to get money out of me for a loan I had in 2010 with the First Bank of Delaware which no longer exist. It was kind of funny that I never got any letters from the institution about the amount the brg was claiming I owed. I contacted the Hamburg police department and the New York State attorney generals office to ask questions about this company. They basically said it was a scam. They are not truthful and honest with clients at all. I asked to whom gave them my information and they said they were not a liberty to give this out. SCAM Don't give them anything.

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Sheila Gazlay
, US
Jun 20, 2017 1:58 pm EDT

After the robot, I spoke with a girl named Sam who sounded like she was maybe 20. Poor thing. I feel sorry for these young girls who are doing this; they don't know it's a scam. Every payday loan I've had has been paid off and I actually parted with the company on Really Good Terms. I contacted one company which is really the victim of one of these scams as people are using their company name and they could not care less unfortunately so if the person says a real company name it really means nothing. She had my last four and an incorrect bank account number so I don't really care. I just add them to my do not answer list. If you want it to stop though, you just have to change your phone number.

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NaviSite1
, US
Jun 01, 2017 5:26 pm EDT

I myself have just started getting these calls - saying that I owe a $350.00 Pay Day Loan from 2013 and that the interest is now up to $590.00. I too asked from what company she said a third party Cornerstone Partner took over the loan and are using them to get it paid in full - (I talked to an Aubrey @ [protected] ext. 405) she had my last 4 SS# the last 4 of my bank account - I was asking questions as to what was the name - she could not give me to - I told her that I was not paying anything with the info she is giving me - since she could not give me the name of the Pay Day loan company I "supposedly" got the loan from - I told her that I will requests the statements from my bank and look for a $350.00 item and get back to her. I am so glad I looked this up. I did call my bank and requested the statements - THANK GOD i am platinum status at my bank or it would have cost me $5.00 for each monthly statement - she is sending me Jan-Dec 2013 statements - because it did sound real - and I was thinking did I get a payday loan and not pay it back. so I called this Aubrey back and told her to stop calling me - that i am not paying anything until i see my statements and then i will get back to them

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