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2.0 165 Reviews

Bottom Line Complaints Summary

43 Resolved
122 Unresolved
Our verdict: When using services from Bottom Line with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bottom Line reviews & complaints 165

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6:17 pm EST
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Bottom Line received book I did not order

Recevied the Bottom Line Yearbook 2011 even though I never ordered it.

Daniel K Bennett
PO box 538
Saguache, Colorado
81149

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Tanoota
, US
Jan 29, 2011 8:49 pm EST
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If you didn't order it. Keep it. It's yours.
Do not waste your postage sending it back.

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4:19 pm EST

Bottom Line No feedback but still charging the consumer

The service allows one to call overseas through a local number. for the past month it has not been working but i still get charged when i dial the number. i have emailed and filled in a response on the website but nobody gets back to me. i have called but stay on hold for ages and ages. why am i being charged if the service does not work, why does the service not work, and why dont the personnel reply to emails, or answer the phone. there is no other mode for us to contact the company. dont charge people at cellular rates if your service does not work.

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Bottom Line Received Book I did not order

I received a book after viewing your site. I went on there to see what the site held. I gave some ordinary information, but I never
ordered anything. Then a week or so after I received a book in the mail. I never opened it, I wrote return sender on it, returned
unopened. Then I received a invoice last week telling me I owed 84 dollars and some odd cents. So I would appreciate you correcting
your records. Thank you.

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Bottom Line products being billed for I never got nor want!!!

Bottom line books attention: supervisor and director only!
Box 11014
Des moines, iowa
United states of america
Regarding number: 37 010 [protected] [protected] 79400000002040167612304106 acct# [protected]
Attention director/supervisor of bottom line books-critical and important information enclosed~
Please read the entirety of thee two letters/complaints... Something needs to be done about this! This is now my second and last online compliant to bottom line books... I will no tolerate the harassing letters I have been receiving... I again, received, another bill for $47.94, for products, books, that were never ordered, received nor do I want anything from this company,... It appears to me, by reading most of the complaints written on this site, that this is their way of making money! This is not acceptable... Do they even read these complaints? It doesn't appear so.. I suggest everyone who complains here to copy and paste a copy of their complaints as a paper trail! Furthermore, each and everyone of us should call 1) consumer affairs, (Ca) 2) better business bureau (Bbb) and 3) the attorney general office! (Ag) like I don't have better things to do with my life... They are now threatening to put this bill on my credit report with the three major credit reporting agencies... Oh hell no! That's so out of line... Something needs to be done about this company as soon as possible! I will be calling ca, bbb, and ag today! I will not be paying for these products! I never received them, nor do I want anything to do with your company after this nightmare of an experience! There's not even a phone number on the bills you send! This is a damn shame and ridiculous! Please handle your business and get this bill taken care of asap... I have tried several times unsuccessfully to contact via telephone, us postal mail, posts on this board and internet mail, with absolutely no responses back! Great business ya all are running! Please handle this... I look forward to hearing from you very soon... You have my home address as thats where I am getting the bills; I certainly am not posting online!
Respectfully,
Margaret m. Douglass

*this is the first complaint I sent to them online... As well as, a letter sent via us postal service...*
Dec 4, 2010
Bottom line books
Box 11014
Des moines, iowa
United states of america

I called the number given on the complaint board and it was answering machine, (This isnt the first time) it was a lady saying she will be out of the office, I left my name and address and told her I never received any books from them. I will keep calling until I get a real person and tell them i'm not paying 49.94 for something I di not receive. Yes I did want the books, yes, I did fill out the card to receive them, but I dont want them now; this place is threatening t send me to collections for something I never received! I want to know, how people like this get away with this crap? This is ridiculous.. I thought I was alone in this mess.. But obviously I am not!
* I want to make this clear: I do not, again, do not, want this book any longer! If this is happening to you there are things you can do: call the better business bureau, consumer affairs, as well as making a formal compliant with the state...
Margaret m. Douglass
44752 warren court
Lancaster, ca 93535

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cara4700
tean, US
Jan 11, 2011 11:32 pm EST
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I had the EXACT same experience with Bottomline books after my dad passed. I wrote them 3 times to tell them to please stop sending bills but i still get them and this time it is a threatening note from otto heubner, just like you. Did you ever get anywhere with this...any susggestions? Thanks.

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3:31 pm EST
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Bottom Line received a collection agency letter after having paid for book online.

This outfit doesn't seem to be able to credit payments made to them online. For 3 months I have been trying to prove that a payment has been made to no avail. Now I received a letter from a collection agency in Calif. demanding payment for $26.90 that I don't owe. Dealing with them on the phone gives the impression their accounting and their employees are substandard.

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Bottom Line billing for unauthorized shipment

Received unsolicited 2011 year book in mail last month. Unlike ordered books, there was no invoice attached to the box. Today I receved their "BILL" for $36.91 for the book it says I ordered.
Because it is Federal and State law that no one has to pay for anything sent to anyone who did not order what was sent, I will not pay. Nor does such item have to be returned.

I will send their "BILL" back with a cover letter indicating I am aware of the law. They'll get the invoice back but not the book! Betch they won't do this again!

Did this with another outfit who nevertheless turned their bill over to their collecxtion agency. Explained my understanding of the law and never heard from them again. Credit reports showed no report was ever made by them.

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Bottom Line Billing Scam

I keep receiving PAYMENT REQUIRED Notice's for a magazine I never subscribed. I have had it with these people.
I never ordered this magazine and Do Not intend on paying them.
The billing notice does not have a phone number or website listed. I looked them up on Google and found the 800 number. I plan on contacting them to stop the harassment. This kind of business practice needs to be illegal or put to a stop...

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Judith Rhoades
, US
Feb 02, 2016 10:20 am EST
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I have received a card saying that I am a continuous service customer as requested...NOT. I specifically pay with check so things will not be automatically renewed. The fact that requests to stop this must be mailed has made me permanently stop Consumers Report and Good Housekeeping after subscribing for years. When I have to send the request to Bottom Line (hopefully timely) that will be th end of that subscription also.

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Angelique Frankie
, US
Nov 22, 2015 12:07 am EST

My son also received issues of BLP that he never ordered. We assumed it was some sort of was some sort of welcome gift through the college he just started attending or through the FAFSA program. Then bills started coming in, which we did not pay attention to because did. Not request these issues. Now the latest bill received, says that we requested these issues and indicates a specific date. This concerned me because they are making something look official and are telling us basically that we are delinquent and are intentionally trying to avoid our obligation. So this has gone too far, now I have come here to obtain a number to contact Bottom Line and resolve this issue. All my son needs is to start out with a blemished credit report for something that was never even requested.

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Shirley Courts Hudson
, US
Oct 17, 2015 12:41 pm EDT

It was okay ..

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Shirley Courts Hudson
, US
Oct 17, 2015 12:39 pm EDT

Bottom Line called me to see if I would accept a free subscription for their magazine and I said yes. I received the magazine with a bill that I did not owe.
Bottom line does not provide a phone on their billing statement, so I had to search for the [protected] which I did not appreciate having to look them up.
They did cancel my order that I did not order but I should have never been billed either, because I told them to send me the free order and I would see if I wanted to continue taking the magazine. I know what I told them but that is not the way they handled what was said when they called.
Most people may not go to the trouble I went to and made the call or known how to find their phone.
FOR NOW MY ORDER IS CANCELLED!

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Bottom Line Received books I never ordered

I just received health books and a 'Pharmacy Discount Card' claiming up to 75% savings on prescription drugs. The bill is for $47.94 and I never ordered the books. I will be sending the books back requesting verification they received them. Hopefully this will be the end of my interactions with this disreputable company.

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Fed up in Swartz Creek
Swartz Creek, US
Jan 17, 2011 8:10 pm EST

[protected]

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Fed up in Swartz Creek
Swartz Creek, US
Jan 17, 2011 8:08 pm EST

Receiving books I haven't ordered has been happening for some time now! The two latest being "BREAKTHROUGHS IN DRUG FREE HEALING", and "HEALTH BREAKTHROUGHS 2011" . Both were returned at the post office with the requested ''proof of delivery". There is one more, 'BOTTOM LINE YEARBOOK 2011", which they are billing me for (I did NOT order!) and which they NEVER delivered! (If it does show up, it goes back as "refused" just like all the others! If this process were to be given a name it would have to be "predictive mailing'', like the "predictive" dialing machines that the marketers are using!

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Bottom Line free online books

8 months ago they was pop up advertisment free bboks online order. so i applied for that and after couple of days i received a box with a bill which surprised me. i sent back the books to the sender. now, i received a letter from north shore agency asking for collection of the bill. i tried to contact bottom line books to inform them that i, m sending back the books i couldn, t find an e.mail or telephone number,

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Pretty Brittany
, US
Aug 05, 2017 12:15 pm EDT

you will be receiving more than one collection bill Ms.Nehmat.

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12:19 pm EDT
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Bottom Line payments not posted to my account

I ordered several books & magazines. I paid for them all. Kept receiving payment due notices. They were not posting my complaints. Wrote letters, they never answered them. They finally sent me to collection agency. I am getting a lawyer to sue them. They should be put out of business! Where do the payments go since they are not posting them?

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proseas
, PR
May 22, 2011 3:42 pm EDT

I hyave the same problem, I paid for my books, but they keep sending due payment letters, how can you stop thes people?

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5:43 pm EDT
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Bottom Line unauthorised shipment of books and billing

recently they sent me a book I had never ordered. I called customer service for a return label, toldl them I don't want to hear from them any more. I then get a bill for the book I have returned to them. I return the bill, with the message "stop bothering me. I have returned this book I didn't order." Later, I get a return label fior me to return the book I have already returned, and apologizing for the inconvenience.

It never ends with these people. Either they are completely disorganized or they are very sharp. Maybe it is their business model. The books may be cheal enough, and consumers ignorant enough that they can send them off unsolicitied, and they make enough money to continue doing it.

If these are their business practices..sharp..I wonder what good is the content of their books? Are the facts presented facts or just filler to allow them to continue this scam.

And to think, I first got involved with these sharpies because of that nice man Hugh Downs in one of their infomercials.

Warning! Don't let them get their hands on your address, or you will be in Bottom Line hell like the rest of us.

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judy1942
, US
Nov 20, 2010 8:09 pm EST

Unordered merchandise: If you receive something in the mail you didn't order, you may keep it and consider it a gift! Do not feel pressured to pay an invoice or make a donation to an organization if you receive unsolicited merchandise. Send a letter to the company notifying them of your intention to keep the gift unless they prove you ordered the item.
If you have problems with your mail order purchase, contact your U.S. Postal inspector. Or contact the Attorney General's Consumer Protection Division, Hoover Building, Des Moines, Iowa 50319. The telephone number is [protected].

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Bottom Line secret food cures

You have sent a bill for some book "secret Food Cures, plus three other incentives to the tune of $49.94 I do not know why you sent these books, or if someone submitted something to you - but they have not been received in THIS office - and I would like you to stop billing.
Margaret Faulkner
1726 Nebraska Ave
Palm HArbor Fl. 34683

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Bottom Line Complaint
Kansas City, US
Feb 21, 2010 5:00 pm EST

I received health book that I didn't order. I returned book to company. I have repeatedly been billed for book, that was returned. Now Otto Huebner is threatening me with "collection procedures". I will b calling BL Books to resolve. I will be calling the better business bureau and U.S.Postal Service regarding
this unscrupulous company.

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M A Rodriguez
Jacksonville, Fl, US
Jan 07, 2009 11:53 am EST

Order La Farmacia Popular and receive Remedios Caceros Curativos.
Nedd to return this book and get the correct one. Need for the company to send me a return mail stamps in order to return this book back.

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Magdalena Aiello
,
Apr 19, 2008 2:39 pm EDT

I was sent the book Bottom Line Ultimate Healing -
I did not order this book and they keep sending me stuff like this.
I want my name taken off of every mailing list that they have. They are a very unscruplous company.

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Bottom Line wrong billing.

I received a book that I did not ordered, I returned the same day and it was sent back to me, now, they keep sending me a bill for $36.92, I paid almost nine dollars sending this back to them, only that the same book was sent back to the post office two weeks later.
I requested some stamped labels from them and they said they were going to send 'em over. But instead all they want is money, (We all are getting hungry,) right now is not the time to receive books without ordering. Thank you, arturo c. Ramos.

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Update by barracuda111
Mar 22, 2010 5:20 pm EDT

IT IS SUPER NICE TO SEE THAT WE STILL HAVE SOMEBODY THAT REALLY ACCEPTS COMPLAINTS ABOUT THIS GIANT BOOK COMPANIES. THANK YOU VERY MUCH, !

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Bottom Line Beware

The company I work for uses the Bottom Line Software. It is a software for service companies. They have extremely bad customer service. Today (3/1/2010), we downloaded an update for our version of the software which we purchased in 2009. The download caused a problem with the software, but when I called to let them know, the only response was "you are one week out of the free tech support, and our update did not cause your problem." Well, turns out it did; luckily, we figured out what it did and fixed it ourselves. Seems to be a scheme to get people to renew the software and buy the "free" tech support.

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Bottom Line still being billed for book I returned

I returned a book to Bottom Line Books along with an additional book they had sent me. I am still mistakenly receiving their bill along with annoying form letters saying I still owe them. I have since mailed them back one of these annoying form letters they sent me with bold writing from me informing them I returned not only the book they're billing me for but I also sent back another book they sent which I did not want. I also copied them on the proof of delivery to their Iowa address and the date it was delivered. This proof of delivery was directly from the US Postal Service, so they have this copy. I want them to STOP billing me immediately.

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scm
, US
Jun 10, 2011 12:35 pm EDT

Scam for the 3 time by this company who sends out the books without a order and its vey hard to send back as its packed very bad so when you go to the post office you cant get a return slip do to the fact thet the pack looks like it has been opend i did not open but company will not send me a return poster on the .many compaints about this companypc!

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Maria S
, US
Mar 10, 2011 12:57 pm EST

The book “Treasury of Health” was sent to my residence without my knowledge. The book was returned to Bottom Line books in the original shipping box which had never been opened. The words “Return to Sender – Refused” were writting on the outside of the box and the box was taken to a post office. I continue to receive notifications of collections after notifying the company in writing the book had been returned.

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lacqyess
Memphis, US
Feb 19, 2011 12:45 am EST

A book was sent to my home that I did not order. I wrote on the package product not ordered. I returned the package unopened to the Post office and mailed it back to the company. I am being invoice by the the company for a product not ordered and a product I do not have. There is no number on the invoice that I can call to clear this matter up.

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cara4700
tean, US
Jan 11, 2011 11:36 pm EST
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BOTTOM LINE BOOKS. Does anyone have a way to stop this company from sending these continual bills which are a total fake...? I do hope they don't utilize a collection agency! They should be reported to the attorney general of IOWA, which is where they say they are located. if anyone has a way to do that- PLEASE DO!

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taxies
Fort Pierce, US
Oct 02, 2010 12:08 pm EDT

i received a book from these people stating i can pay in full47.94 or three installments for 47.94. it states to return yet no info. to return no phone# no contact i do not know what to do it doesnt make cense pay in full 47.94 or three easy installments of 47.94 what doen this mean it is false advertizing and info none

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Vincent Eklund
League City, US
Sep 05, 2010 11:31 am EDT
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I received a bill for $47.94 for Treasury of Health Secrets on September 4th, 2010. I did not order this book and I have not received it.
The company does not provide a telephone number for customer service and I do not want this book.

Vincent Eklund
215 Englewood Dr
League City, TX 77573

e-mail: luckyvince@aol.com

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chumiller
, US
Jan 09, 2010 8:45 am EST

I recieved a UN-ORDERED Package containing Books:
Treasury Of Health Secrets NE $ 39.99
Bottom Lines Uncommon Cures Free
Medical Blunders Free
Shipping and Handling S 7.95
Payment Due Now $ 15.98
Total Balance $ 47.94

Address: PO box 361014*Des Moines, IA [protected]
No Phone #----- No Physical Address

I and getting Ready to Fight

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beautifulbc03
Ellsinore, US
Oct 28, 2009 8:50 pm EDT

I have been billed for a book "TREASURY OF HEALTH SECRETS NE" at a cost of $47.94. I have tried to explain to Louis Adamo, Collections Manager, that I didn't order this book and I certainly haven't received it, but to no avail.

What do I have to do to make these people understand that I don't have their book, and neither do I want their book?

Can anyone help me?

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c.j. rowley
Chicago, US
Oct 06, 2009 1:34 pm EDT

I took a survey on line and a pop up said if I complete this survey I will get 2 books free. I completed the survey, received the books and now an I am being billed, also, this is the first bill I received and they are saying it is the third.
I am keeping the books as I completed my end of the bargain and I will go into my credit report and post a fraud
complaint against them.

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Edgar
, US
Jul 04, 2009 6:24 pm EDT

When I originally ordered several books, I paid for them. Then continued to be billed and billed and billed. Finally I sent an Excel spreadsheet of payments and dates and amounts. There is no way to phone these idiots. When I've asked them to close my account, then they start sending books I never ordered. Then the bills begin all over again! All I want is peace without Bottom Line Books - ever again!

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Bottom Line UNSOLICITED PACKAGE

Below, please find a copy of MY complaint with this company along with some final notes to other victims. I am definitely on the offense thanks to all of you. Feel free to cut, paste & edit at will. Oh, you may first want to go to the following website before filing any complaint. I wished that I had.

http://myfloridalegal.com/pages.nsf/main/cc08c6e2fa43fdf285256cc90060ae57!OpenDocument

Let's put and end to these tactics.

--------------- Begin Letter of Complaint--------------
Boardroom, Inc.
Bottom Line Publications
Editorial/Corporate Offices
281 Tresser Boulevard, 8th Floor
Stamford CT [protected]
[protected]

Re: UNSOLICITED PACKAGE

January 15, 2010

To whom this may concern,

I received an unsolicited package from your company, Bottom Line Publications, approximately 3 days ago and since learned that this is not an uncommon practice for your company. I refused the package and sent it back to you today. Further, I plan to report your company to all three major Credit Bureau's, the USPO, the Attorney General's Office and any one else that I can possibly think of. If I hear anything more from your company I will hire an attorney and solicit a class action suit with the many others that have been absolutely inconvenienced and injured by your fraudulent business practices.

Regards,
--------------------End Letter of Complaint-------------------------------

I sent a modified version of this to the BBB Connecticut and was guaranteed a response in 30 days. It doesn't look as if there is a complaint privilege with the Florida Attorney General's office but the website above provided some good info and suggestions for such. The BBB Connecticut follows:

http://ct.app.bbb.org/complaint/new/%20%200047000272

Thanks again...and i'll try to keep you posted.

Barbara - Florida
[protected]@gmail.com

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Nancy39
Shelo, US
May 20, 2010 12:40 pm EDT

Barbara I agree with your complaint. This unscrupulous company has targeted my elderly parents, and I have been trying to stop them from sending any further products. I have used parts of your letter combined with their specific info. Thank you for posting this.

Nancy--Connecticut

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Bottom Line billed for a book I never ordered

I received a notice from a collection agency (North shore agency, inc) telling me that I had got merchandise from bottom line books treasury of health and I needed to pay the balance owed in the amount of $47.94.

Problem is, I have never ordered anything from this company. I have never heard of this company and i'm not sure what they even sell, what merchandise I supposedly received.

A collection agency, really? This is the first time i'm even hearing about this and I never even ordered from you and your going to send me to a collection agency and mess with my credit?
Who are you? How did you get my information? Sounds like illegal operation to me.

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Update by Darly
Jan 06, 2010 12:35 am EST

I FOUND THE WEB ADDRESS IF YOU STILL NEED IT. IT IS www.bottomlinesecrets.com
I HOPE IT HELPS.

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Lynda Sapiro
,
Oct 29, 2008 2:38 pm EDT

Bottom Line Books are sending bills for unsolicited books. I have not and do not wish to receive anything from this company. They have no phone number, no website and they should be locked up for fradulent practices. That's probably one way the obama campaign is receiving funds! What can one do in this circumstance?

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gene johnson
, US
Feb 03, 2010 3:27 pm EST

Hugh Downs sold out years ago (during the 70"s) with a company called Emdeco who sold worthless products at outlandish prices. Example: four windup fire alarms for $800, a cheap film camera for $400, a gyro-stabalizer for your car for $800. All were of poor quallty and probably only cost a few bucks to produce. I know as I went to their presentation and Hugh Downs extolled the wonderful virtues of this company and what a bargain the products were. He is no saint!

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Bottom Line unordered books

I only did receive two books-power aging and How to grow 10 years younger-nothing else, through my postal box and I am ready to pay for these books only by credit card.
I don't want anything to do with bottom line so don't bother me with your claims I don't know anything about.

Thanks
Nonu

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Update by lotosoa
Dec 07, 2009 3:31 pm EST

we should remain neutral and accept complaints as they come

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Bottom Line 2009 yearbook... not ordered

2009 Year Book was sent and not ordered. The Post Office told me not to open it and mark it Return To Sender to avoid being charged to return it. After 10 days, I have now received a bill for the book. This is the second year I have received an unordered book from these people. Last year, I made the mistake of opening the package and had to pay to return the book, along with a letter to not send any more books and still received a bill. Not good people to deal with.

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Consumers fighting back
, US
Nov 20, 2009 3:54 pm EST

Received a book we never ordered. I will not pay, and I do not intend to return it without proof of the original order from the company. It's time that we start costing these scammers money.

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Bottom Line Unethical people

Hi

Botomlinesecrets.com is a website run by a illegetimate son of a crack [censored] who used to be a lot lizard at truck stops.

This dude lost his virginity to his own [censored] mother.

He has been selling questionalble products and health books online

I heard that someone has put a voodoo spell on this guy so that he will very soon witness his whole family raped and burned and killed right in front of him. Then his crack [censored] mom will be decapitated in front of him by hobos and then she will be skullfvcked.

Then it will be this scammer's turn. He will be slowly burned, feet first so that he will suffer for a long time

Such is the fate of scammers and spammers who think they can take it all while the rest of us work our assess off

Die spammer die

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Contact Bottom Line customer service

Phone numbers

1800 678 5835 +1 (800) 274-5611 More phone numbers

Website

bottomlineinc.com

Most discussed Bottom Line complaints

fraudulent sales tactics
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