Botach
reviews and complaints

I ordered 2 items on Aug. 4 (order #[protected]), item did not arrived so I emailed them since there is nobody to call. Twice I was told to wait few more days. My 3rd email was Aug. 24 asking for refund for item I have not received, that was not answered. I have to call my credit card to dispute charge. Last time I'm buying from them. This company can not be trusted.

I purchased the Bravo Conversion Kit earlier this month. It arrived about a week later then took me a few days to make it to the range to test it out. Turns out the part is defective and not working correctly.

Since it was a couple days past their stupid 15-day exchange or return policy, they refused to help me in any way. The only way they communicate is email, their phone numbers listed do not work.

So they sold me a defective part for over $200., and refused to help me exchange it simply because it a couple days past 15. Wouldn't an exception to this policy be somewhat warranted for me?

Well I should have read the reviews on this outfit before now, as I see now that many of us are getting ripped off. Thanks a lot Botach, or Bocrap.

When I originally made the first order on may 7th the ad said in stock, ordered one ballistic plate. Order was confirmed immediately. The following week I checked the status, it said awaiting processing. The ad still said in stock so I placed another order for an identical ballistic plate. I checked the status of both the following day. The 1st still said awaiting processing the 2nd said awaiting fulfillment. I thought that's was strange so I went back to double check and the ad still said in stock which it clearly wasn't. There has been no change of either plate status since I made the orders. Nor have they answered my emails. It wrong to mislead people into thinking you have it in stock if it's not and it really bothers me that they have no problem taking the money immediately. Further more to add to the aggravation they send me email after email trying to get me to buy more from them when they can't communicate with their customers about exsisting outstanding orders.

This company is unscrupulous and packed full of liars. There is a guy named Ryan who purports to be in Military and Government sales and he lied to me and my colleagues and told us he was a supervisor and would resolve the issue with a ballistic helmet they sold to me. He would ask stupid questions and seek irrelevant information and it was obvious it was nothing more than a stall tactic to avoid the issue - they sold me a medium shell ballistic helmet with an extra large liner; not a safe situation. They had the balls to tell me that I should speak to the manufacturer of the product and that they had no responsibility to rectify the situation. Of course, this is legal hogwash as they are liable for any product that they sell. Don't do business with these guys . Look at all the complaints. they are dirtbags through and through. After three days of painful interaction, agreed to a refund.

Submitted order for rifle mags including 5 of a particular type in December 2012. Got a partial order filled but none of the five listed above, with statement they were "backordered" and would be filled in a "timely manner". After I sent in my ordrer, I helped a friend submit his order, which included 12 of the same mags which I had on backorder. His order was further delayed by an address snafu but he eventually received all 12 of his items, and of course, my own backorder was still not filled. I sent a complaint and was first told I had ordered something different (Incorrect). I sent them a copy of my friend's order along with mine showing their error, and they responded that this had happened to other customers as well.
I have been a steady customer in the past and had referred my friend to their site for the first time for his order. This is incompetent behavior both from a shipping/supply and customer service standpoint, and I will no longer recommend this company to others.

I ordered 3 magazines for my colt rifle from botachtactical.com. The site said they were in stock, but I got an email saying they were back ordered. After I canceled the order, I went back to their site to find they were in stock, but they had jacked up the price. When I emailed about it, I never got a response. They totally blew me off to try to get more money from someone else. They have lost this business and all future business I would have given them. I wish I had seen all the bad commits about Botach before I placed the order. Botach has very business practices.

I paid $2, 500 for a gun that cost $1, 400 a week ago & I never heard a word from them despite multiple e-mails, voice mails & they never answered the phone or returned a phone call. I went 6 days with no response from them emailing & calling them every day. All I wanted from them was to respond & let me know if they had the gun in stock & if they got the fax from my FFL. While I was waiting for a response from the I kept an eye on there feedback because they already has 50 negative feedback and I seen multiple people leave negative feedback saying they did not get there rifle or botach tactical never responded. I contacted one of them & he said he filed credit card fraud to get his money back because botach never responded to him either. I asked him how long has he been waiting for botach to respond & he said 2 weeks. Since then there has been several more people leave negative reviews on gunbroker that they have not got there riffles either & botach would not respond to them. Botach is the worst company I have dealt with & I did not know they had almost 300 BBB complaints in the last 3 years alone & only 20 out of the 70+ this year were resolved! Botach is selling on gunbroker with the handle "bkb3423"! I will pay somebody $2, 500 to kick me in the balls before I deal with that AHOLE!

Nine weeks ago I ordered three items totaling over $200 from this company. The two small items were received two weeks later. I am still waiting for the $150 item. They do not answer the phone, and do not respond to phone messages. I am filing a claim with the credit card company before the time limit runs out. There is nothing to recommend this company and with luck they will be forced out of business. They deserve nothing less. What a horrible company! If you find BOTACH on any web sites, please contact the web host and ask that they be removed and refer the web host to this site.

I have a lot of experience with botach tactical because i used to work there. They dont care about the customers that is why they charge your card when they dont even have the item in stock. They have the worst customer service and its run by teenagers fresh out of the street which most likely are illegal. They run a dishonest company and it starts with the owner bk botach. Yes he is a master at making money and he has resorted to branding his own merchandise with kz logo. He is fortunate to have received this warehouse where he runs his company from from his father who is a real estate mogul. this company is so mismanaged and run poorly and as a result we have to suffer so then why order from them because your money is making them rich. i say he should be investigated for tax evasion, his employees citizenship status, running a sweat shop where some of his items are made, and dealings with the mafia because this is the only reason why he is still in business. dont trust them and take your business somewhere else.

I ordered a pair of magazines for my pistol and was told it would arrive in around 2 weeks. It never showed up so I contacted them and was told it was now back ordered and would be another month. That month passed and still nothing. Contacted them again and was told it would be another month. Never came. Contacted them again and they said it would be 2 weeks. Another month later... nothing. I finally contacted them today and they said they had no idea when they would get it. I cancelled my order. Don't buy from Botach.

buy from this site at your own risk! I ordered 2 items from them on 19 Jan 2011. when I would go online to check the status of the order, it would only say "ready to ship". a week later I get an email from them saying that one of the items is back ordered, so I call them and tell them to send what they have and send the rest when it comes in. In the mean time they charged my credit card and then refunded the money ( over $80.00). they sent me an email stating that so I called them and pd for the items again. They said that they would ship it right out. well they didn't. to make a long story short, they claimed that they never got the money (even though I gave them an authorization number along with the time that the charge went through that I got from my credit card co) As of today after just being on the phone with them AND my credit card company who told the bonehead from botach that the money WAS pd to them, he STILL argued with them. I told them to cancel the whole damn order and give me my $ back. We'll see what happens. IF YOU ORDER FROM THESE CROOKS DO NOT BE SURPRISED IF YOU GET SCREWED.

I wish to god I had googled this company before ordering $600 worth of flashlights. Spoke to them 3 weeks before XMAS, ordered a few expensive lights for some cop friends for XMAS. I was told all was in stock and would ship shortly. My card was charged immediately, I thought no big deal and waited a couple weeks for the tracking number after repeated phone calls and emails. Four days before XMAS I get an email saying nothing is in stock and it would be another 4 weeks. I was so pissed I said screw it and ordered from someone else, and got my order in 3 days. Stay FAR, FAR, away from this this company. You wont't get an honest answer.

I am in Afghanistan and ordered an item I needed from Botach Tactical because they promised fast shipping and had the lowest price I could find for the product. I received e-mail confirmation of my order and waited. One month later the product still had not arrived. I started e-mailing and asking for information on my order---No response. I started calling the number provided on their website---No answer, straight to voice mail.

I eventually got an e-mail from Sonya stating that the item was on backorder and that they expected it to ship "soon". I immediately replied and had them cancel my order. I ordered the same item from another company for $20 more but actually had the item in a little over a week. Bottom line--If this company does not have the integrity to communicate with their customers and let them know a product they ordered is on backorder and may take some time to arrive, or if they don't even answer their phones or reply in a reasonable amount of time to customers e-mails, then they won't get my business. If you are smart they won't get yours either.

I ordered from Botach in July, 2010. I received an e-mail on July 29, 2010 from Sonia stating that they had some items on backorder, and would I be willing to wait 2-3 weeks for my order to be fulfilled. I wrote back a few days later and told her that I would wait 3 weeks, but if not fulfilled at that time to cancel my order. Sonia wrote back and verified that she had received my response. I received a partial shipment against my instructions on August 10. I wrote Sonia and complained about this. She indicated that the other items were on backorder and would take 6-8 weeks from my order date to receive them. It is now 10 weeks, and I have absolutely no word on whether, or if, the back items will be shipped.

I have never had this kind of experience with an internet seller, and I routinely purchase items through the internet. I hope anyone that considers ordering from Botach read this first and does not waste their time with this company. I am filing a complaint with my credit card company today, and recommend anyone who has been defrauded by these people to do exactly the same. Concerted action is probably the only way to stop these types of bogus companies from conducting their schemes. This company operates out of California, and I am further following up with a complaint to the Attorney General's Office: http://ag.ca.gov/contact/complaint_form.php?cmplt=CL. I hope others do the same!

I placed an order with Botach Tactical a few weeks ago. Given the fact that I had a very positive experience dealing with the company despite the fact that many other consumers appear to have been dissatisfied with the service they received from Botach, I feel compelled to write a quick review and post it a couple of places to illustrate my experience.

Let me preface with a few quick points:

1) I do not work for Botach nor am I affiliated with them in any way. I had never heard of them or purchased anything from them before this order.
2) I work in the safety/security industry (private sector) and have no official Government/Military affiliation or background.
3) This was not a huge order; $100 - $200 dollars. I make this point lest anyone think the reason I had a good experience with Botach was because I was spending a lot of money with them and that's why their service was good.
4) The order consisted of basic self-defense and/or control devices: ASP Expandable Baton, Mace, etc.
5) I believe everyone's opinion counts, so I have no interest or desire to attempt to claim that anyone else's experiences with Botach -- even if they were negative -- are invalid, wrong, or invented. I simply want to throw mine -- a positive one -- into the mix.

The Story:

I placed my order online and received a fast automatic email confirmation, just as should occur in this age of e-consumerism. I realized when reviewing the order details that I had in fact provided Botach with the wrong credit card information. Since it was after business hours I resolved to call the next day to let them know so that my order would be sure to go through.

Now I admit that when I began to call them the next day as planned, I had an experience similar to what many consumers on boards/such as these have expressed: I couldn't reach anyone no matter how many times I called the main phone number. I was definitely frustrated, and in the course of Googling for a different number to try, discovered a litany of complaints against Botach -- many of which had to do with them not answering the phone. I started to fear that I had not done enough research before using them, and that perhaps I was about to fall victim to some kind of scam.

However, as I navigated their website to look for any other numbers to call, I noticed there was actually a tab located on the right that said something very clear like, "Phone Directory." I clicked that link, and sure enough there was a list of names and numbers for most if not all of the Botach employees. Figuring I'd skip the Customer Service names and numbers and just go straight to the top, looked under the Administration group and called their head of Online Administration since it seemed like that would be the right person to talk to about my credit card mistake.

Turns out I was right. I called the administrator's personal number, which was listed plainly in the directory, and left a message explaining my situation. Within an hour or so I got a call back from the administrator but couldnt take it since I was working. He left a message saying there would be no problem but to call him back. I figured I'd just have to follow up later when I finished working. When, after, 2 hours I still hadn't had he chance to call him back, he sent me an EMAIL just to confirm that I had received his phone message and to let me know how to reach him and when!

Obviously at this point I realized I was having a very different and positive experience than those that I had read about online earlier that day. I eventually got a chance to call the Administrator back and he picked up immediately. We had a good conversation regarding my order, he reassured me my credit card error was no issue, and he informed me that a couple of items were backordered but that he could send the rest out that day if I wanted. Needless to say, I did, and he did indeed send the first part of the order right away. He even called my back AGAIN -- maybe 5 minutes later -- right before giving the box to UPS because it it turned out something I wanted in black was only available in red/blue and asked if I still wanted it. I consider that excellent customer service.

I received the order quickly and everything that was supposed to be in the box was there and in the proper condition, proper model, color, etc. I was very pleased, and thus, as I said at the beginning if this essay (sorry about that, folks) decided to post about my positive experience on some of the very places where I had read about so many negative ones. It took me a few weeks, as I'm a busy guy, but I finally got around to writing this today. (Full disclosure: I intend to post this same review on multiple sites/boards since I put a good deal of time into writing it and don't need to re-write separate reviews for each site.)

Moral of the story:

It seems to be true that it can be difficult and frustrating (even scary if you've read bad reviews and think you may have been scammed) to reach customer service reps at Botach. I agree with people who have written about that problem because I've experienced it. But I think it's a small company with a big inventory, and as is the case with many "Mom and Pop" type of retailers -- we're not exactly talking about Amazon here -- there's a wide margin for error when it comes to figuring out how to successfully and smoothly enter the world of online business if you've spent the last however many years they've been open selling directly to mostly Police and Government types rather than citizens across the world via the Internet.

The solution to getting around this is to use the phone directory on their website and read the names and job titles, and call whoever seems best equipped to handle your problem or question. And if need be, start towards the top as I did with the Administration people, rather than with the generic main phone line or just any customer service rep. In any case, I'm sure everyone's experience will vary, but mine was good and felt I owed it to both Botach and to other consumers to talk about it since so many others have.

I hope this was useful for people to read -- even if it was way too long -- and I hope your experiences with Botach or any online retailer are as good as mine was.

Scam - a confidence game or other fraudulent scheme, esp. for making a quick profit; swindle.

Most people know the definition of the word scam, or use it because they don't educate themselves on the true infrastructure of the business.

We deal with hundreds of government contracts a day. LAPD, FBI, Secret Service, and ATF are just a few of the branches of law enforcement and military who come in and out of our offices on a daily basis. Our customer service may not be as efficient as it should be, but one thing to understand is that we are a legitmate, high volume company that offers tremendous value that won't be found anywhere else.

My name is Mike and I want to help you. If you've had a bad experience or are apprehensive about future business, please contact me: [protected]@botach.com 'ATTN: MIKE' in the subject line. You can also call me at [protected] (If you don't leave a voicemail, I won't know you called). I can't promise we'll have the items you need in stock, but I can promise you'll get a prompt response and a very clear understanding of what's going on with your order.

I can apologize for the past all day and there are boards like this which call for it. We are working very hard to correct these problems so let's look forward and make sure you receive the items that you want!

I have been shopping with Botach for years and recently having more issues along with others. I understand companies make mistakes but after a week I ask where my order was they stated it was being processed I ask to add more items and then I get another email from another person. In all it has been over a 1 1/2 weeks 10 emails and my order still hasn't been placed because they were out of one item. Everytime they sent email I would respond ASAP and almost 36 hours would pass before a reply. I got fed up and contacted them. After fixing the issues I asked if they could overnight and they stated no only 3 day even though I explained I needed the items this week. This day an age the fact they are willing to lose a customer who has spent thousands with them and referred people over the cost of overnight is very sad. Shame on you Botach! Also the CS rep said hold on she was going to talk to management I sat there for 25 minutes finally said forget it...

Not sure how else to put it. Worst experience I think I've ever had with any company. Not like it was a one time thing either. Just TRY to get a hold of them. They will NOT answer their phone and they will NOT call you back like their voicemail indicates. TRY to email them. You MAY get a response filled with hollow promises. Just don't expect a response within 72 hours. More like 2-3 weeks to reply to your emails. That's just how they do business.
My experience with them? I ordered some things and was charged immeiately. Only part of order shipped even though they claimed all of it shipped. After hounding them on the phone and email for about 1 month I got a response via email stating that the item was on backorder and that I could cancel and get refuned if I wanted. I chose the refund option and cancelled the backordered item. After not seeing the refund for 2-3 weeks and hounding them again for some sort of reason why there was no refund, I then get the item in the mail that I had cancelled. I figured, okay, there is no way I'm going to mail this back now because then I'll be out the money and the product. Then about 1 month later I get a call from their customer service. They claim that they already shipped the product and that this one I just received was an accidental duplicate shipment. I explained how they were wrong, (only took 10 minutes for her to understand. geez...) and that I asked for a refund. She said she would mail me the return form and ended the call. Yeah, right. Its been about 2 months and haven't seen anything.

I also tried to contact this 'Dan' guy that hangs out on the forums and tries to put out Anti-Botachtactical fires that pop up everywhere. He claims he will fix things. Guess what, he didn't bother to reply to me. Botachtactical.com is the worst.

DO NOT BE LURED INTO BUYING FROM BOTACHTACTICAL.COM BECAUSE OF THE LOW PRICES! NOT WORTH THE AWFUL EXPERIENCE TO SAVE A LITTLE MONEY.

A few weeks ago, I ordered a pair of duty boots through their new website, botachdefense.com. Within a few days, I received a shipping notification. So far, so good. So I go to their website a day or two later to see if they had added the UPS tracking number - after all, the link on their homepage says "Track order". The order page simply said that my order had shipped or "had reached the final stages of processing". Well, which is it?

So I emailed customer service twice, and received no response. After my third email, they emailed me back and told me that the boots were being shipped from the manufacturer and they had just sent the order over. In other words, they are using a dropshipper (and it's not the manufacturer, Rocky, so that was an outright lie).

A few more weeks go by, and despite my repeated emails asking for a UPS tracking number from their dropshipper, most of my emails go unanswered. The one email that "Dan" responded to was simply to tell me to wait another week and then he could help me with finding my order.

I wait a few more days, send two more emails and get ignored. I finally filed a complaint with the BBB and sent Botach an email threatening to file a complaint with the FTC. Suddenly, Dan from Botach is readily available to help me with my issues and claims that there was a delay in processing my order which he amazingly just discovered this morning. So, in other words, they took my money with no intention of sending my merchandise, and sent me fake shipping confirmations to try and cover it up.

I've asked that they simply refund my money so I can buy from a reputable company. They have agreed to refund my money but it remains to be seen if they will actually issue the refund.

Botach Tactical and Botach Defense are thieves and should be prosecuted. I'd file the charges myself if my DA would extradite them from CA.

I really wish that I had read a review about this company before I had ever ordered from them... If I did I would have seen that last sentence a hundred times I am sure.

Well here is the story. I found a Camelbak Tri-Zip for a really great price on their website. So I went ahead and ordered it with the expensive 2nd day air, because I needed it within 4 days, so I though that would be a smart bet for it to arrive on time.

Well I get the confirmation email sent quickly with my order number, tracking, a phone number, etc. So everything looks set, nothing is back ordered and it seemed to have processed rather quickly.

Well 3 days go by nothing in the mail yet. I am really busy in my daily life so I think nothing of it. 4 days go by no package. So I get frustrated and decide to check my tracking number maybe I wasn't home when UPS tried delivering it. Nope the tracking number is not in their system. So I call botach, no answer not even a voice mail...

I call them a couple of hours later and get a woman on the phone. She didn't say her name, and was just lost in the sauce. I gave her my order number and asked her what the basic, where is my order why hasn't it shipped yet, are you out of stock. She puts me on hold then a couple of minutes later tells me that her supervisor will have to call me back, and tried hanging up. I yell no stay on the phone, what the *** is up with my order? She stutters and tells me that my zip code is wrong... I look at my order confirmation and tell her that it shows that my zip code is correct. I've lived at my residence for 15 years... I ask her what the zip says on her computer and she tells me the right zip. Then she asks well I have to get my supervisor to call you. I say well do you have my number, no. I give her my number and she promptly hangs up. Wow I'm getting pissed at this point... Well it's been one week and I have not been able to get in contact with them... When ever I can reach a voice mail, which has only been 2 out of 20 times I leave a nice polite professional message, yet I haven't received a call back.