Boston Market
reviews and complaints

We arrived Friday night at 5:30 looking forward to the prime rib dinner. We were told the only prime rib left was well done. We wanted medium to medium rare. You advertise the prime rib becomes available at 5:00pm. I find it hard to believe that this was all they had left. Very disappointing. We were told the medium to medium rare wasalready sold out. Hard to believe in a half hour it was gone. . Did they only have one roast that day.

I visited Boston Market, Pleasant Run Road, Desoto, TX. I went through the drive thru and ordered meatloaf with corn and mashed potatoes. The meatloaf was suspect. It looked rubbery, taste funny and it had an unwanted smell. I called to that location and a young lady identified herself as Dinah, manager. I explained this to her and her first question was, did you go through the drive through or did I come into the restaurant. I do not see why this was important. She informed me she did not know what I was speaking about. Very uncaring. I dont gave money to throw away. This meal was $9.19... I am very disappointed.

So many of your customers enjoyed the rice and green beans. I do not understand why you would take away your best sellers. I am gluten intolerate and many of us frequent your establishment you should be catering to us not sending us away. Even my husband that does not have gluten sensitive is upset by no rice. While at your store I heard another couple complaining about the same things. You need to listen to your customers and bring back the favorites

Boston Market Prime Rib Dinner should rightly be called Boston Market PRIME FAT DINNER.
There are globs of FAT all over the Prime Rib.
You are paying for FAT which you cannot and should not eat!
To actually see what we are speaking of go to:
www.bostonmarketsucks.com
If you should decide to go there and order it anyway DO NOT order the "LARGE" size dinner.
They charge you more and you only get ONE THIN SLICE more than the "regular-sized" dinner! It's a RIP-OFF!
Want to see the Prime Fat dinner?

www.bostonmarketsucks.com

I went here and I ask for a half dark. They told me the only had white meat. Two customers behind me ordered a whole chicken which included dark meat. They lied and said they only had white. As a customer I find this unacceptable of saying they didnt have something when they clearly did. I find it rather infuriating that they claimed to not have something they had.

There was a time when I catered my holiday dinners through Boston Market when My health would not allow me to cook. I stopped after three years because of customer service. We continue to patronize the Boston Market Restaurant in Crestwood however the management is questionable the customer service is changing and the food was put in the bowl for my two dogs. We were there on Tuesday and purchased four chicken dinners and one meat loaf for the family. My chicken was under cooked and a little slimy. I tossed it into a skillet and cut it up for my two very large dogs. We went back on Friday so I decided to get the Prime Rib. It wasn't quite 5:00 p.m. and the woman told me that the piece with all the fat was all that was left. I did not check my order until we got home. We had not one but two Prime Rib Dinners with enough Fat to cut off and make biscuits. Horrible. for $16.99 a plate you would think that had more pride in their service. Again..I cut it up and gave it to my Pit Bull and my Rottweiler They enjoyed it but sometimes I have to swat them with a newspaper for eating out of the trash bag. Did I say Trash. This was the worst Prime Rib I have ever had

The corn that we ordered with our prime rib dinners had way too much pepper. So much that it left a horrible taste in our mouth. We had to dispose of the corm. We lost our appetite. This was in November 2018 complaint online twice with no response as of yet.

Some of the season had spilled over to the prime rib, once we realized that on the next day we afraid to eat it. It was a waste of our money. We haven't been back since.

At drive-thru on November 10, 2018; ordering kids meal and asked for apples as side. Informed by cashier that apples not available. The Opening Manager interjected on headset to ask if sign was outside. I told her no and wouldn't have asked if there was notice of sign. Opening manager proceeded to interject & interrupt my ordering by repeating, "Wow", several times. Next, adamant to inform that she was a manager and was just asking a question. I reiterated enough with the nonsense and wanted to place my order. Manager interrupted the cashier again stating to have some respect. This manager doesn't understand that respect is given when earned and just because you're management doesn't mean entitlement. Things escalated, screaming ensued, cursory words exchange and informed that I would not be serviced. This situation could have been avoided if opening manager had done her due diligence and checked the outside menu board to update any changes. No reason to ask a customer about a sign in the middle of ordering; simply apologize for the inconvenience and follow on with service. Absolute deplorable and disgusting behavior should be addressed and she should be terminated.

I went to the Boston market in Bexley at the address 2741 E main st Bexley Ohio. My chicken was absolutely disgusting and I usually get the three piece dark and it's never been bad. But it was actually bad yesterday. I don't have a recipt because I wasn't given one. But I would like my meal to be replaced. My email is [protected]@gmail.com if you could get back to me.

Store number 1959 is a disaster. Management is terrible, most of the employees are terrible. Only good time to go there is in the morning. Anytime after 5 you will see employees fooling around, not paying attention to customer, they are rude and slow. Food is cold by the time you get it. The GM has no control over his employees, they do what they please. He is also rude! They are constantly "running out" of food, containers, change, on time employees . Time for someone to get in there and take charge. Sad for the few great employees they do have but this company is not going to get far.

I experienced the worse service ever.i spent $100 in fall river store my mac &cheese was forgotten so I was told by a Male employee I needed a recipt.went back to my car went back with the receipt and Tara gave the mac &cheese as I was leaving Tara said good night and I kept walking and she said have a great night and I didnt reply to her and once again continued to say have a royal freaking night as there were little kids in the dining area.as I was entering my car she was staring at me and going on with hand movements.i am a server and do retail never would I treat any guest that way and as for the management he stood on the side of her a so d didnt say anything.She definitely shouldn't be working with the public.my family and I will not be returning there.Thank You for your time.

This information has already been submitted through the Boston Market Survey; however, I want assurance this information reached the Corporate Office.
8/14/2018 I bought a chicken carver sandwich and a side of mashed potatoes. While eating the sandwich at home, a chicken bone chipped my tooth. Upon further investigation, I found another bone with spurs. I have a Dental appointment tomorrow to determine how much damage was caused and how much it will be to repair. I would appreciate someone from Corporate contacting me at [protected] to discuss the evidence and photos I have provided. I have eaten at this store many times; however, this is the first and last time I will ever eat a chicken carver sandwich.

It takes 20 to 25 minutes to order all the 9 screens of info and then you put a code in and it says no good and erases everything...

So you re order and leave off the code adn put in credit card info and it says contact the store

i have a great credit card but i call...It rings for 25 more minutes no one answers

so i use another computer and another credit card adn waste another 25 minutes and it says can not apply contact store

this happens daily
and if you drive to the store they tell you we can not apply coupons here must go online to use them
so i explain i tried and tried and then say keep trying

i will warn everyone i can on facebook and on every feedback page i can re this living hell of ordering

The Boston market in huntington beach, Ca on warner street has the most rudest employee his name is Kenneth seiver he is very rude to customers and he lies and steals from the restaurant I watched him take money and stuff it into his pockets and I can never talk to the boss cause she always busy or not around when I want to talk to her. I think he should be fired for stealing and being rude