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Boston Market / Dirty dishes

1 United States Review updated:

Last night, which was Tuesday November 9 2010 we decided to go to the local Boston Market in East Islip NY instead of eating at home.

We waited our turn on line to be served. We then placed our order, the plates were filled, we paid for the meal and headed to a table.

When we got to the table, we realized that we had forgotten to order one more item which was a side-dish ("a side.") It's 99 cents when you purchase a meal. You cannot just walk in and get the sides for that price! The requirement is that you purchase a meal. We purchased TWO (2) meals!

So I placed the tray with the meals on the table and walked back to the service counter.

I explained that I had just purchased the two meals only moments before and that I needed to get the side order which I forgot. Well, it seemed as though the young lady at the counter just couldn't wait to say to me, "Well you can't get it for 99 cents NOW! She said this with a grin of satisfaction on her face! It seemed as if perhaps she had experienced a really bad work day there and this was her opportunity to lash out at someone...anyone! I happened, at that moment, to be within her range!

I replied that I had been at the counter only seconds ago but she was adamant! She told me that now if I wanted the "extra side" it was no longer associated with the meals which I had just bought, but that it was NOW a separate order connected to absolutely nothing! It would now cost me $2.29 for the side order instead of .99 cents!

Well folks, I guess the moral of this story is that at Boston Market if you should forget to order "a side" don't bother to attempt to get it later even if it's only been less than one minute. I spoke with :the manager: who fully backed her up! What lousy customer service posturing and attitude!

Also I should mention while I am posting this is that they have a "new" innovation there. They used to serve ALL of their meals on those partitioned plastic plates, whether you chose to "eat in" or "take it out" but now they use "real" plates if you're "eating in."

We DO NOT recommend "eating in." Why? Because you will be served your meal on ceramic plates and be given metallic utensils. It seems to be a part of their new "make you feel at home" promotion. Well, MY home doesn't have greasy dishes and spotty utensils, so I really don't feel any kind of "at home" there!

We were horrified when we closely examined the plates and utensils. They were greasy-looking and showed evidence of "spots" of various kinds. The metal utensils had "smears and spots" on them. Well, after all, they ARE serving fowl and meats, aren't they? However, this is NO excuse for grease on the table-ware! Yecccch!

Boston Market is definitely NOT in our opinion, a customer-friendly-service- oriented business! Combined with the nasty plates and utensils they provided us with it's a poor choice for a meal of any kind there!

One thing that we have definitely noticed in all of our visits to this store is that no two visits "are ever the same." There are definite differences in the condition of the food offered and served up each time we go there. For instance, there are times when the chicken is moist, there are times when the chicken is dry. Same with "the gravy" they give you. Sometimes it's thick other times it's thin and watery. Is there not a "standard" for the fare there? Apparently not! It most likely depends upon who is watering down the gravy and who is not minding the oven!

The brisket goes the same way. Depending upon who is slicing it, it can be thick or thin. Don't expect anything near to uniform slices because there is no food slicer on the premises! Slices are hand-rendered! Which brings me to another thought. The menu lists the brisket as being available as a "regular or large portion." So exactly what is the size of a "regular portion" and how much larger is "the large?"

Well, my friends there is no way to determine this because they use a marketing ploy which is to avoid using a "standard" to describe what you're paying for and what you're getting. You see, "large and small" are vague, ambiguous, unclear and unspecified terms which mean exactly NOTHING! Do they provide the WEIGHT information of what "large and small" constitute? Are you kidding? If they did then they would have to make absolutely sure that you got just what they claim to be giving you in exchange for your hard-earned bucks! It's better for THEM that you aren't provided with this precise information! There are NO precise definitions for "large or small." Next time you go there ask them how many OUNCES you are getting regarding what you ordered! Bet they won't tell you! If they wanted you to know it would be posted as X ounces for "regular" and X ounces for "large!" Then you'd know exactly what you are paying for and getting!

And finally, when I used their web contact form to relate my unfortunate experience there yesterday, I filled in ALL of the information which the form requests. It's quite a bit of info that they ask for on the Complaint Form! After I completed the form, I clicked "submit" it and all of the info I entered just vanished and the website just dumped me with an "error" message!

So much for being receptive to consumer complaints! Seems that they really don't want to hear from you!

Ma
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Comments

  • Ed
      15th of Nov, 2010
    0 Votes

    Please don't visit: http://www.bostonmarketsucks.com. It's SCAM!

  • Es
      27th of Jan, 2017
    0 Votes

    @Eddy Eddie, YOU are a scam!

  • Po
      16th of Nov, 2010
    0 Votes

    Wow, whoever wrote that page sounds like a five year old child whining about the mean kids at school.

  • Es
      27th of Jan, 2017
    0 Votes

    @pobarjenkins pobarjenkins, After reading your comment we can see very clearly that YOU are an #####!

  • Bo
      18th of Dec, 2010
    0 Votes

    hi! I use to work at Bostom Market on Lake Mary BL, Lake Mary, and they threat the employers very bad, the managers, specialli Dominique and a fat ugly black guy that I don't remember the name.Yhey talk like they are better than you, they have a nasty attitude.just because they make a few dollars more than the hourly shift they threat you like a dog.Also theres a other manager RAFAEL with a very strong spanish accent, that is so lazyyyy, he point things for you to do but he doesnt do anything just there talking, talking, thats all he does, ohh, and give meals to his friends tha go there basicly free.He is so Lazy and complains about everything.In the squedule they put u to work for 4h for exemplo, and then u just worked 2h and they say, "Honey you can go home, the movement it's slow" who does that? Who does that? BOstom Market from Lake Mary BL. is a FIASCO. Before working for them I use to eat there but after working there I am sure I will never eat there again, the plates are durty, knifes, everything, sometimes when I was serving some customers I felt ashame with the plates, fnifes, bowls that were dirty... ashemfull, sometimes they don't use gloves to prepare the food or sandwishes...DOMINIQUE one of the shift manager, she likes to tell u to clean thing but she!! she doesnt clean anything, and she talk behind customers back, a loooooot, she's black but the other day she went to the kitchen and sad"I hate that black customer, I just want to hit her at her face.." just like that.., Well I have may complaints, but I will stop here for now.

  • Bo
      18th of Dec, 2010
    0 Votes

    It's NOT a scam! The author of the article is not attempting to make a profit from writing about Boston Market's inferior food! I have been there and I have seen what the author is writing about! The chicken is NOT cooked enough! The utensils ARE greasy and spotted just like the dishes! I walked out without ordering anything!

  • Po
      19th of Dec, 2010
    0 Votes

    Please don't message me. Btw, I never said that site was a scam, it's just poorly written. Also, I don't care what you have to say.

  • Es
      27th of Jan, 2017
    0 Votes

    @pobarjenkins Poorly written? Are you an English scholar? You just don't get the point do you? The writer did not appear to be asking for an evaluation of their writing skills, instead they apparently were attempting to warn others about Boston Market. The fact that you don't care to about what criticism is applied to your comments serves well to show that you are an ignoramus!

  • Td
      2nd of Apr, 2011
    0 Votes

    In my experience, it depends on the location. In my town there's one that's always good, and then a few blocks away there's one where the food is always kind of decrepit looking. Maybe they are franchises, or the managers are allowed too much discretion.

  • Th
      12th of Mar, 2012
    0 Votes

    The ones that complain are the ones with a dirty house :)

  • Ma
      27th of Apr, 2013
    0 Votes

    I usually enjoy eating at Boston Market Restaurant. My complaint is about a Chicken Pot Pie.
    .I must say I was very disappointed. I paid more for it thinking it was going to be as good as the in in the restaurant. There was very little meat & vegetables as well as the gravy.
    The crust was fair.
    I have tried to call them but can never get them by phone. I will never buy another one.

  • Co
      6th of Jun, 2013
    0 Votes
    Boston Market - incomplete order
    Boston Market
    United States

    I recieved an incomplete order. No one would make any attempt to correct it - including the manager tyrone. I recived all of my order except the sweet tea which i clearly ordered. I was not charged for it but if i did not want it - i would not have ordered it. Keep in mine - no clerk - nor the manager tyrone - would let me add on to get the tea to compelte my order - i would have paid for it but they refused to make any attempt to help me. Do you understand what tyrone the manager said to me - "we have a line of six people and we are trying to get their orders out.” why does my order not matter and the orders of all these people who ordered after me matter to him. I can't use a restaurant that tells me my order doesn't matter and i have no right to have my order taken correctly or even corrected after the fact. I had to go to mcdonald's to get the sweet tea - they wanted my order and they fulfilled the order of 1 medium sweet tea in full. The service your manger and clerks delivered was not only bad it was disgraceful - since they clearly do not want to take orders and since the manger feels the same way - maybe they shouldn't - over at mcdonalds they have people who take orders and managers who actually see that they do - maybe you should get some decent employees. I don't appreciate being told that my order doesn't matter.

  • Ge
      30th of Aug, 2013
    0 Votes

    No one said your order didn't matter. What you thought was that your order was more important than the six people in front of you.

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