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Bosch Servicewithin 3 weeks i've had no feedback from them

Review updated:

I took my vehicle to Bosch Service Centre for a minor service towards the end of July 2009. While in the workshop my vehicle was involved in a collission with another customer's vehicle. They promised to have my car fixed - no problem. Within 3 weeks I've had no feedback from them, when I eventually got my car, the hooter was not working, the car had no power and it was smoking like a tractor. Now another 6 weeks later I still did not receive my vehicle, and is now told that the turbo has packed up and needs to be replaced only to be told the next day that sensors needs to be replaced only to be told ... I'm still awaiting a final answer on what needs to be done to have my vehicle fixed. I've requested the reports from the various people involved without any success. On 3 October I was told that my vehicle will be ready for collection on 6 October but when we went to pick up my car was told that the parts have not arrived yet and could still not take my vehicle home. All I want is an honest answer and my car back in the condition I handed it over to Bosch Service Centre Silverton.

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Comments

  • He
      Sep 07, 2010
    Bosch Service - Stay far away from Bosch Service
    Bosch Service
    United States

    My Car has been in their shop for over 9 weeks. They don’t communicate to the customer nor do they react on promises made.

    0 Votes
  • Lo
      Oct 06, 2010
    Bosch Service - Stay far away from Bosch Service
    Bosch Service
    United States
    boschservice.com

    Monday 19th October decided to take my car to a Bosch service center in Sunninghill for a service, there was also a transmission fluid pipe to be relpaced and they said not a problem will cost R5300 for the service and parts. I agreed and when collecting the car on Thursday the 22nd October did not get outside the shopping complex gates when I had to turn around and take the car back.

    The car had no power, was misfiring and sounded like a tracktor underneath the driver seat. The guys asked me to please bring the car back in the morning and told me it sounds like the exhaust. Knowing the cars power and capabilities before taking it in for a service and driving it now i knew i could not take the car back to Bosch.

    I took the car to Volvo the next morning and was shocked to receive a R8000 bill to repair the damage that was done to my car. When i phoned the Bosch dealer back he put the phone down in my ear and then my blood really got boiled and i told him exactly what i thought of him.

    Volvo had to replace the spark plugs, coils, engine mountings Bosch broke when they suspened the engine to fit the spares, replace the power steering panel, re-programme the gearbox.

    0 Votes

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