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Borders Store / Bad service

1 United States

I am writing you today to complain about a service manager named LIsa. She has treated me rudly and told me "not to put my feet on the chair" in a snippy manner when I was only stretching my legs due to a circulation problem. I told her so and she said"don't alk back to me like this". Other customers and a staff member heard this and I felt embaressed. She also treats customers with disabilities unfairly. On several occasions I see customers lie sideways on the chair without reprimand. From different sources I've heard she treats staffmembers unfairly and likes to pick favorites. I know a staffmember who will remain nameless who left Borders due to Lisa's unprofessional attitude. I work in customer service and would never treat any customer the way Lisa treats her customers. I don't feel comfortable at times as a customer due to her treatment to the customers. I often patronize Borders and have spent quite a lot of money both in the Seattle's Best Cafe and in the store. Is this a way to treat a loyal customer? Other managers had better ethics. If Borders at 60 University Ave. in Los Gatos wants to stay in business then they need to let Lisa go and find a better manager with customer service skills. She is quite cold in her demeanor to say nonetheless.

I ask for the District Manager, HR to respond to this letter and to take serious action. If LIsa is looking for a way to kick me and other customers out of the store then you can be sure I will report it to those who could take further action.

Thanks for your assistance.


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