SUBMIT A COMPLAINT

Borderlinx / locked account

Milton Keynes England Buckinghamshire, United Kingdom Review updated:
Contact information:

Being a UK resident I purchased items from the UK to be shipped to Indonesia. I received email from boarderlinx to advise goods had been received in their warehouse and to proceed to pay forwarding costing. After doing this and waiting a few days I went back online to check progress of shipment to find my account had been blocked and I needed to contact customer services (Your account is pending verification. Please contact Customer Service for further details.) I contacted their online service who advised to email verification documents to an email address they had provided which I did but to date my account is still blocked and I have had no email from borderlinx to correct the issue. Their online customer service group cant help me so I'm unsure what I can do next to resolve this issue. Now they have my goods which I would one day like to see. Any advise people

Uk
Jan 21, 2017
Sort by: UpDate | Rating

Comments

  • Ph
      24th of Apr, 2017

    Borderlinx's customer "support" staff are complete jokes. Sorry that you too have fallen foul of their incompetence. For future reference, I recommend viabox instead. They're much more reliable, cheaper & on the rare instance of you having any problems, their customer support team will get back to you in under 12 hours. Hope this helps.

    0 Votes
  • Ha
      25th of Apr, 2017

    Thats why i'd recommend you viabox it is the most reliable cargo service providers with excellent customer care.

    0 Votes
  • Ga
      31st of May, 2017

    It's funny how these companies have totally failed us. Viabox remains the leader in this trade. Cheap, fast and offers free storage up to 180 days

    0 Votes

Post your comment