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1.5 80 Reviews

Borderlinx Complaints Summary

9 Resolved
61 Unresolved
Our verdict: With Borderlinx's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Borderlinx reviews & complaints 80

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Newest Borderlinx reviews & complaints

ComplaintsBoard
J
12:41 pm EDT

Borderlinx scam/fraud among agents

The agents at Borderlinx seem to be stealing all the products that were delivered into the Hub.

UPS had proof of delivery with the following details:
According to our records 1 parcel was delivered on 07/12/17 at 10:35 A.M.. The shipment was received
by BOERNER as follows:

However, Borderlinx has declined receiving any parcel . Judging from this complain site, similar events have been file too.

All parcels seems to be missing and we have to do constant chasing for the goods delivered. The offshore CS does not response promptly as they are based in New Delhi and does not get any response from Hub promptly. They have their delay tactics in asking proof of delivery and etc.. in hoping that you will give up and ask a refund from seller instead. Constant chasing is needed.

Totally unprofessional and dishonest of the agents at the Hub. It is disappointing to know that their services offered are a scam.

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El3n1
, GR
Sep 30, 2017 8:28 am EDT
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i am worried that someone at borderlinx is walking around with my clothes.

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ichongs
, ID
Aug 21, 2017 7:03 pm EDT
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itu alasannya kenapa saya lebih suka menggunakan Viabox. selain harganya murah, pelayanannya juga cepat. CS akan merespon dalam waktu 1-12 jam.

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V
7:09 pm EDT
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Borderlinx one item successfully, sent a month after it is prohibited

They successfully sent one item last May 2017. We ordered the same item in June and now they are refusing to ship coz they said it is flammable. We informed then it was successfully ship before but all we get is a generic response. We raised a complaint amd until now no one tried to resolve thia
All we get was an automated email saying it has been checked on. It has been 2 weeks. Dont use this service. Very unprofessional and unreliable.

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ichongs
, ID
Aug 21, 2017 2:53 am EDT
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saya lebih suka menggunakan Viabox. selain harganya lebih murah, pelayanannya juga cepat. Viabox bisa mengirimkan gambar produk tanpa dikenakan biaya sedikitpun. dan yang terpenting tidak adanya biiaya yang tersembunyi.

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L
4:28 am EDT
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Borderlinx customer service staff is glib and ineffective

When goods are delayed causing great frustration since there will be on one home to collect them, Borderlinx Customer Service was alerted.
Adding to the problem instead of giving assistance, Borderlinx staff Ms. Lodwal was glib, patronizing and inactive.
Customers do not need statements like " Please be assured, your shipment will get delivered to you soon." OR "As per your concern, please be informed that we had checked the status with DHL and according to them the shipment is delivered on..."

These statements are ineffectual because there is no accountabilty nor assistance rendered for the frustrations of a waiting customer.

Frustrations that Borderlinx Customer staff should be alleviating instead of having customers personally run around frenzied, calling their DHL Centres in Malaysia and facilitating urgent delivery.

To add further injury the Customer Service announced with banality that "we had checked and the shipment is delivered...".

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ichongs
, ID
Aug 20, 2017 9:34 pm EDT
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sejauh ini saya menggunakan Viabox tidak pernah ada masalah. saya suka menggunakan Viabox. karena selain harganya lebih murah, barang diproses dalam 1 hari. dan saya bisa minta dikirmkan gambar paket tanpa dikenai biaya sedikitpun. yang terpenting 100% bebas biaya pendaftaran, bebas biaya pemrosesan, dan tidak ada biaya lain yang tersembunyi.

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K
12:43 am EDT
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Borderlinx excess airway bill & invoice provided by the shipper

With reference to the shipment Id no [protected] I would like to review my custom duty fare. The parcel was received by borderlinx on 5/4/17 still not reached my hand.The cost of the item shipped was 70$, but the quoted value was 110$ by borderlinx which had abruptly raised the custom duty value. I would like to request to revalue the custom duty fares which was double the amount of the item shipped. I was asked to pay 50$ more to receive my item shipped. I had already paid 24.72$ towards borderlinx shipping.I have attached the bill copy as well as the invoice of the item shipped. Kindly review and revert at the earliest to deliver the item at a fair value .

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ichongs
, ID
Aug 20, 2017 7:26 pm EDT
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Kenapa tidak mencoba menggunakan Viabox? Saya rasa Viabox lebih baik dari pada Borderlink. Selain harganya lebih murah, pelayanannya juga cepat. selin itu saya bisa minta dikirimkan gambar paket tanpa dikenakan biaya tambahan sedikitpun.

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garden28
, US
May 31, 2017 2:58 am EDT

Try Viabox. They are cheaper, faster and deliver within a day. You also get 180 days storage. I am enjoying my stay here at Viabox

ComplaintsBoard
D
1:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Borderlinx has left an official reply on this complaint.

Borderlinx account locked with no reason.

Avoid this company.

Basically one of worst companies i ever used.

Store where i buy items does not ship to my country so i had to create borderlinx account. My husband also created account for his business, since sometimes he need specific items, that cant be shipped to my country.

Items were shipped to my account and my account was locked without any explanation. I contacted customer service they asked me to provide proof of identity to security at borderlinx.com. I sent to that email copy of my passport, bank statement, and picture of my credit card.

I didnt received response for days so i contacted customer service again. They said they can't do anything, i have to wait response from security team. I waited 1 more week, still no response. Meanwhile i tried to push them and sent several emails as a reminder. Still no response. Contacted customer service again. They asked me to provide these documents to them, so i did, 5 days ago and still waiting for response. Its been over a month i'm trying to get my account unlocked, without any luck. Items is still with them for over a month !

Dealing with this problem and time going i tried to return items to merchant. Contacted customer service. They provided to me link with form i have to fill and pay fees. So i did that and paid 50 GBP for return. Received email saying, that i can't use that return option since my account is locked. Asked for refund so i can pay again and ship with Prepaid return label option. They answered fist i have to provide prepaid return label, and they will refund only after that.

My account and my husband account is still locked without any reason and i can't unlock it even tho i provided all documents they asked and beign in contact with them every day, have no effect.

Email they provided to contact security team does not even exist or they are not checking it at all or they will ignore you.

tl;dr
They will lock your account with no reason and no explanation. You have no chance to unlock your account. Security team email address is beign ignored or does not exist. Providing your proof of identity does not solve anything.

AVOID

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The complaint has been investigated and resolved to the customer's satisfaction.

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ichongs
, ID
Aug 21, 2017 7:00 pm EDT
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itu sebabnya kenapa saya lebih suka menggunakan Viabox. saya rasa Viabox lebih baik. selain harganya lebih murah, pelayanannya juga cepat. CS akan merespon dalam waktu 1-12 jam.

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garden28
, US
May 31, 2017 3:07 am EDT

If you do not want delays, shift to Viabox. They have excellent services. I favour them because they allow me store my shipment in their stores for up to 180 days at no extra charge.

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HamzaShaykh
, PK
Apr 27, 2017 7:54 am EDT
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Thats why i use viabox for quite sometime and having excellent services from them.

ComplaintsBoard
U
7:00 pm EST

Borderlinx locked account

Being a UK resident I purchased items from the UK to be shipped to Indonesia. I received email from boarderlinx to advise goods had been received in their warehouse and to proceed to pay forwarding costing. After doing this and waiting a few days I went back online to check progress of shipment to find my account had been blocked and I needed to contact customer services (Your account is pending verification. Please contact Customer Service for further details.) I contacted their online service who advised to email verification documents to an email address they had provided which I did but to date my account is still blocked and I have had no email from borderlinx to correct the issue. Their online customer service group cant help me so I'm unsure what I can do next to resolve this issue. Now they have my goods which I would one day like to see. Any advise people

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garden28
, US
May 31, 2017 3:04 am EDT

It's funny how these companies have totally failed us. Viabox remains the leader in this trade. Cheap, fast and offers free storage up to 180 days

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HamzaShaykh
, PK
Apr 25, 2017 11:20 am EDT
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Thats why i'd recommend you viabox it is the most reliable cargo service providers with excellent customer care.

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Philip Craddock
, US
Apr 24, 2017 8:44 am EDT

Borderlinx's customer "support" staff are complete jokes. Sorry that you too have fallen foul of their incompetence. For future reference, I recommend viabox instead. They're much more reliable, cheaper & on the rare instance of you having any problems, their customer support team will get back to you in under 12 hours. Hope this helps.

ComplaintsBoard
A
10:29 am EDT

Borderlinx borderlinx damaged my items prior to shipping!

Careless employees at Borderlinx damaged my items prior to shipping and then followed it up with a customer service nightmare. I honestly cannot determine whether their conduct was due to incompetence, dishonesty, or a combination of the two.

I had four items shipped to my UK Borderlinx address for shipping to me in the US. They arrived at Borderlinx on July 28th, I released the shipment on the same day and they were shipped to me the next day. To be fair, the shipping costs were reasonable and the whole process seemed to go smoothly. Unfortunately, that was the only part of the experience that went well.

The items were delivered to me in Boston, MA on August 1st. Upon opening the packages I found that three out of the four items were damaged. Worse, they had not been damaged during shipping, but by someone at Borderlinx. When Borderlinx receives an item they open the packaging in order to inspect the contents. Whoever opened my packages used a very sharp instrument (probably a box cutter) and cut into my items. They not only did not inform me that they had damaged my items, but they took photos of the items (as part of their “ParcelSnap” service) that did not show the damage that they had caused. Since the DHL packaging was undisturbed, it was also clear that the damage had not occurred at customs either.

I should point out that I had not purchased shipping insurance. Had the items been damaged in transit, I would have accepted the loss and just considered it the risk you take when having items shipped, whether domestically or internationally. However, I found the fact that the damage had obviously been sustained in the Borderlinx facility prior to shipping unacceptable.

Needless to say, I immediately contacted Customer Support. I was given a claim number and asked to send photos, receipts, etc. to [protected]@borderlinx.com, which I did that same day (August 1st). I was told that my claim would take 30-45 days to process. In the meantime, I had had another item arrive at the UK Borderlinx facility for me. I had ordered it before receiving the first set of packages, otherwise I would not have had it shipped to Borderlinx. During my online chat with Customer Service on August 1 and again in my emailed claim, I had expressed concerns about what condition the item might be in and a reluctance to pay to ship more items that might arrive damaged. I had requested a response, but when I hadn’t heard anything by August 26th, I again contacted Customer Support as I was nearing the end of the 30 day hold period for the new item.

During my online chat with Customer Support on August 26th I was asked to upload the photos that I had emailed in on August 1st. I was told that they did not have access to the claims department, but that they could check on the status and get back to me. On August 31st I received an email asking me to upload the photos, receipts, etc. through a JotForm link. I pointed out that it would be the third time that I submitted the photos, but went ahead and uploaded the photos that same day. On September 2nd I received an email saying that my claim was being denied because it had not been received within 30 days of when the shipments were released (July 28th). There was also an odd note about not covering damaged packaging. I immediately responded to point out that I had submitted the claim on August 1st, the day that I had received the items and well within 30 days. I also pointed out that while the packaging was damaged, so were the items (clearly visible in the photos). They responded with an apology for the confusion and a request for the original ticket number for the claim submitted on August 1st, which I promptly supplied.

On September 19th I received another email denying my claim, this time stating that I was missing documentation and stating that they had sent “several reminders through email”. I had not received any emails from then since September 2nd, and I had promptly responded to every email that I had received. In fact, the email I received on September 19th was part of an email chain and showed every email on both sides. At no point had they attempted to contact me or had I failed to respond. In spite of all of this, I immediately contacted Customer Support via online chat to ask what the problem was with the documentation that I had submitted. I was told that they would look into it and that someone would get back to me within 1-2 business days. Nobody did.

At that point I was out the cost of the items, which are only available in the UK and are now sold out, plus the cost of shipping. I finally filed a chargeback with my credit card company, to at least recoup the cost of shipping.

As I stated earlier, I am not clear whether they were dishonest or merely incompetent. It is possible that they deliberately “lost” my original claim and then drew out the rest of the claim process until more than thirty days had elapsed. This may be the case because any claim submitted through shipping insurance would have been (rightly) denied as they caused the damage prior to shipping. On the other hand, it also seems possible that they are truly that inept. Either way, if I could give them a zero rating I would.

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garden28
, US
May 31, 2017 3:10 am EDT

You should have asked for photo evidence before shipping so that they can pay for damages. Viabox is much better and safer. Yu get to view your product on request before shipping

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HamzaShaykh
, PK
Apr 25, 2017 11:23 am EDT
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that is the reason i prefer viabox they guarantee the safety of the package and gives best possible services.

ComplaintsBoard
D
2:40 am EDT

Borderlinx spam alert!!

Used Borderlinx for ages and must say that I really liked their customer care service and the whole idea itself. But few months ago I've started getting tons of spam from Borderlinx and I get at least 20 spam email every day and I'm already so tired of deleting them! I tried to unsubscribe from Borderlinx but these emails keep coming! I asked their support for help and later they contacted me and promised that there will be no email anymore.
I guess they done absolutely nothing because I'm still getting spam!

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ichongs
, ID
Aug 21, 2017 6:57 pm EDT
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itu sebabnya kenapa saya lebih suka menggunakan Viabox. selain harganya murah, pelayanannya juga cepat. CS akan merespon dalam waktu 1-12 jam.

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garden28
, US
May 31, 2017 3:13 am EDT

The best is Viabox. You get to ask questions, get credible evidence of the shipment status and you are guaranteed quality services.

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HamzaShaykh
, PK
Apr 25, 2017 11:24 am EDT
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thats why i recommend viabox because they have best customer care.

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B
10:41 am EDT

Borderlinx they do nothing to resolve any issue!

Used Borderlinx and was very disappointed both with their terrible products and their highly unprofessional customer service. I decided to delete my account because I did not want to deal with these scam artists any longer. Asked their customer service to cancel my account but they did nothing at all! I wasted like weeks trying to make them cancel my account and in the end they said do it yourself! I can't do that myself and they know that! What a scam!

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garden28
, US
May 31, 2017 3:51 am EDT

You should be using providers like Viabox . They are cheap and respond to issues within the hour. Plus you get to participate in the whole shipping process.

ComplaintsBoard
J
8:03 am EDT

Borderlinx stay away from borderlinx - scam thieves

Borderlinx is making money by voluntarily not providing you an accurate simulator to check if a product is eligible or not for shipping. Their online simulator will show you that the product is eligible and then after you receive it it's prohibited but they want to charge you 35usd to return it, in my case I have two products and they want 50usd and those 50usd can be paid only by Paypal. They don't want and don't accept at all credit card payments.

Borderlinx explained me that the online simulator is not comprehensive and accurate... but once a product will reach their facility they have a comprehensive system to automatically find out that your item is prohibited.

Online simulator says the Haircare products can be shipped but then once my product arrived it cannot, it became a prohibited item.

I bought two items on Amazon and both items arrived to Borderlinx but they will not let me to ship those two very small items to my address overseas saying it's prohibited to ship those items.
I thought of an alternative to ship to my friend in the USA and then he will help me but Borderlinx is asking me to pay 50usd for that (it should not cost more than 5usd for such mini items) + they want the payment to be done only by Paypal (I have no Paypal account and I don't want to open one).

I was chatting with their useless customer service, the operator asked me to provide the link on Amazon of the product I bought which I provided and he said "you see they don't ship overseas so we cannot ship to you". I tried to explain him the purpose of their company is to ship to other countries where sellers are not shipping...

The operator said he will make a request to lift the prohibition but nothing was done. They want to get 50usd for shipping locally from USA to USA.
I have spent about 60usd for those 2 products and they want 50usd for local shipping. Amazon is shipping locally for free those items.

I also asked the operator if it's possible just to return those 2 items to Amazon. I don't want to pay 50usd and to open a Paypal account... but they rejected, they want also 50usd to return my two items and they want me to pay by Paypal.

I have sent my suite number to the Borderlinx representative by private message. So far no news, I will keep you posted if there is any update on my case.

Update: As of March 17th 2016, Borderlinx didn't reply to my message, they pretended to be willing to check my case if I provide them my suite number which I did by private message.*
I invite everybody that is in my case to complaint against borderlinx for their practise at ohioattorneygeneral, you can just google those keywords "ohioattorneygeneral file complaint"and file your complaint online
+
The FTCs Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting complaints and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and educating consumers and businesses about their rights and responsibilities.

Just google this and you will find the governmental website with the dot gov domain "ftccomplaintassistant"

Help The Internet to be a safer place and file your complaint today.

See how Borderlinx is willing to help for their mistakes ? (This is borderlinx mistake not to classify haircare products as prohibited items or to provide a tool to check if an item is eligible or not since they told me their system will automatically identify if a product is not eligible...)

I filed a complaint already online at the Bureau of Consumer Protection and I invite everybody to do so.
Also it is not legal to oblige a customer to pay only using a Paypal account in order to return the goods. Borderlinx keeps on sending me email to tell me that I have to open a Paypal account because for returns this is the only payment method accepted.

Stay away from this company, you can see how they behave, they are not ethical.

In order to solve my problem with Borderlinx they invited me to contact Amazon :) to pay cheaper and to still pay 20usd admin fee and ALWAYS WITH THE OBLIGATION TO PAY BY PAYPAL. I don't have and I don't want a Paypal account.

Time for me to spread my experience everywhere.

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HamzaShaykh
, PK
Apr 25, 2017 11:28 am EDT
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i'd recommend you viabox it has best services with lowest shipping rates and best customer care.

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tayyabcheema777
, PK
Mar 25, 2016 8:48 am EDT

simple solution of this problem is viabox. just google it.viabox provide us service with zero Repackaging Fee and always has a quick response.

ComplaintsBoard
J
11:26 pm EST

Borderlinx unethical behavior - liars thieves

This is my room number [protected]

I used their services a few times in the past and I was happy but they changed.

I made a simulation on their website to estimate the cost and to check if the products I want to purchase are not prohibited and it was fine. (Haircare products).

I bought two items on Amazon and both items arrived to Borderlinx but they will not let me to ship those two very small items to my address overseas saying it's prohibited to ship those items.
I thought of an alternative to ship to my friend in the USA and then he will help me but Borderlinx is asking me to pay 50usd for that (it should not cost more than 5usd for such mini items) + they want the payment to be done only by Paypal (I have no Paypal account and I don't want to open one).

I was chatting with their useless customer service, the operator asked me to provide the link on Amazon of the product I bought which I provided and he said "you see they don't ship overseas so we cannot ship to you". I tried to explain him the purpose of their company is to ship to other countries where sellers are not shipping...

The operator said he will make a request to lift the prohibition but nothing was done. They want to get 50usd for shipping locally from USA to USA.
I have spent about 60usd for those 2 products and they want 50usd for local shipping. Amazon is shipping locally for free those items.

I also asked the operator if it's possible just to return those 2 items to Amazon. I don't want to pay 50usd and to open a Paypal account... but they rejected, they want also 50usd to return my two items and they want me to pay by Paypal.

If borderlinx can ship those items back to Amazon I will close my case.

This is my room number [protected]

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garden28
, US
May 31, 2017 3:52 am EDT

I think you should opt for couriers like Viabox. They are cheaper, faster and effective in handling issue while goods are on transit.

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tayyabcheema777
, PK
Mar 25, 2016 11:21 am EDT

viabox is best solution to solve this kind of problems in very less rates.

ComplaintsBoard
J
3:19 am EST

Borderlinx wrong shipping cost

Recently I purchased some items online and used Borderlinx. I must say that their customer service is polite and friendly, but very unprofessional and unhelpful. I will not use them again, because they could not fix my issue. They gave me completely wrong shipping cost, what I find pretty unprofessional for a shipping company. I'm very disappointed. I did not receive my items for ages, because the shipping fee I paid was wrong, and no one ever informed me. This is my opinion based on the experience I had with my only time usage from them. I'll never use them again.

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garden28
, US
May 31, 2017 4:01 am EDT

I started usinf Viabox three years ago and have been satisfied so far. I enjoy cheap shipping, free storage up to 180 days. They are my best option

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HamzaShaykh
, PK
Apr 25, 2017 11:30 am EDT
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thats the reason i prefer viabox, they handle all these type of problems they provide excellent customer care.

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Alexander Kuleba
, US
May 10, 2016 9:30 am EDT

Пользуюсь сайтом - www.viabox.com. Все отлично. Viabox является единственным экспедитором, который принимает биткойны и много чего другого. Советую.

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Alexander Kuleba
, US
May 10, 2016 9:30 am EDT

Пользуюсь сайтом - www.viabox.com. Все отлично. Viabox является единственным экспедитором, который принимает биткойны и много чего другого. Советую.

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tayyabcheema777
, PK
Mar 25, 2016 11:27 am EDT

Don't worry man, here viabox is available to handle this type of problems. Best customer service and very less shipping rates.

ComplaintsBoard
K
4:00 am EST

Borderlinx waste of money

I decided to try Borderlinx service but that was the biggest mistake I've ever made! I paid a lot of money to have a shipment sent from the USA to China. Weeks passed and my package was never delivered! I contacted customer service and was told that the package was stuck in customs! I asked them to contact DHL, but they just ignored me. So I ended up contacting DHL myself. This service is absolutely useless! I'll never use them again!

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garden28
, US
May 31, 2017 4:05 am EDT

Do not waste or try them anymore. I recently used Viabox and they were 75% cheaper than most providers. They also surprised me with 180 days free storage which I used before renting my own warehouse.

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T
4:01 am EST

Borderlinx worst shipping service ever!

After years of searching I finally found something that I've always wanted! So I made an order and was so excited with my purchase! But Borderlinx damaged my item by slashing the envelope open with a box cutter! I contacted them and complaint, but they said that it was not their fault and my item was already damaged! No it was not! I'm so sick of these lies! They told there was nothing they would do about it as they would have reported the damage to me if they had caused it. No one else could have caused this damage! Do not use this despicable company!

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garden28
, US
May 31, 2017 4:08 am EDT

Viabox is the ultimate option. They are fast, cheap and allowed me to view my product before shipping with clear photos.

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HamzaShaykh
, PK
Apr 25, 2017 11:31 am EDT
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I would recommend you must try viabox they provide best cargo service with lowest shippin rates.

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Borderlinx
, BE
Feb 08, 2016 6:03 am EST
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Dear Teo,

We are sorry to hear that you received your item damaged. Please be informed that you can contact us via cs@borderlinx.com. We would like to resolve this issue in best possible way. Once again we apologize for the inconvenience caused and please rest assured that Borderlinx is committed to constantly improving our services.

Kind regards,
Borderlinx Support

ComplaintsBoard
R
12:11 pm EST

Borderlinx warehouse/ customer service

i had a parcel that was delivered on 12 January, 16 and received by the same person who received my other parcels. Nothing came into my suite so I contacted you and I was told that the package was mis- delivered as it wasn't received into your address. I contacted the shipper and the merchant and they confirm the correct delivery. The merchant also contacted your executive director and confirms that the address is correct. Then, I received a reply to my email saying that it was located in the warehouse so I need to check my account. When I checked, there was nothing in the suite so I send an email again. Today, they replied saying that it wasn't delivered and I need to contact the shipper. its been 5 days and still the issue wasn't resolve. The respond very late and they don't give you good reasonable answers

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garden28
, US
May 31, 2017 4:13 am EDT

Viabox offers the best deal; Free storage in their warehouse for up to 180 days for free. In addition, they provide periodic photographic evidence of products in storage.

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HamzaShaykh
, PK
Apr 25, 2017 11:32 am EDT
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That is the reason i prefer viabox, they provide best freight forwarding service with excellent customer care.

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Borderlinx
, BE
Jan 21, 2016 8:17 am EST
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Dear Customer,

We apologize for the inconvenience caused. In order to resolve this issue, please provide tracking number of your package. We kindly ask you to contact us at cs@borderlinx.com.

Kind regards,
Borderlinx Support

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7:36 pm EST
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Borderlinx lack of proper disclosure steps regarding goods that borderlinx cannot ship

I would like to report my experience with Borderlinx USA in Jan 2012. This shipping service has many loopholes for the unwary customers and that this is a very unfair system. I have registered myself well before 2012. During the registration process, there were no steps in ensuring customers to recognize type of goods that Borderlinx cannot ship. So essentially the company freely allows people to sign up without proper disclosure to the limitation to their system. In Jan 2012, I purchased bottles of Kirkland Signature of Minoxidil solution from a US website and to be sent to Hong Kong via Borderlinx. The goods were sent to my US address at Borderlinx and they refused to ship it to Hong Kong as the product contained a small amount of alcohol. The options to me at the time were either to discard the goods at their warehouse or to give Borderlinx US$35 for returning the goods to the merchant. US$35 was charged for returning the goods to merchant who subsequently gave me a refund at a later stage. Then it took Borderlinx a long time to locate my package at their warehouse. It took so long that I thought the package was lost. Only shortly before the end of the 30 days period since the arrival of good, they located the package and sent back to merchant. They charged me the US$35. My suite number @ USA is [protected] Borderlinx/DHL. I think Borderlinx should return the US$35 to me because their systems are faulty and unfair.

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9:45 am EST

Borderlinx has insufficient knowledge to perform your job

It amazing that Bordelinx does not have the knowledge about sales taxes in European Counties. They only know 21%, while in Netherlands on food is 6%. By lack on knowledge, they overcharging Customers. I spoke to them and they told me that I ( Customer ) had to proof the 6% !? Apparently they do not have that basic information. Please be very careful with Borderlinx, they are a bunch of amateurs

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garden28
, US
May 31, 2017 4:24 am EDT

I hope next time you choose wisely. Viabox is a great company with really good specialists handling their customers. I shipped for the first time and chose Viabox and am really happy. No losses

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Angelina Styles
, US
Jan 27, 2016 1:26 am EST

I haven't use this service anyway. I'm using Parcelbound, very fast, affordable and safe way to ship items from USA.
www.parcelbound.com

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3:59 pm EDT
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Borderlinx warehouse - bad service

Client number : [protected] very bad customer service and very bad warehouse, I have 6 batteries with them and they said that they will split the shipment for me in 4 parts and I waited 2 days just waiting for their warehouse to split them, today I got message from them that they split the Items and I can release them to shipment, but when I went to the page there was only 2 items, when I contact them they said that they should contact the warehouse to see what happened, it means one more day or two days to solve the problem, This is the last time I send them my items, I'll use MyUs next time they have a really go support center

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garden28
, US
May 31, 2017 4:26 am EDT

This is why Viabox is the best courier. They have warehouses in different areas where your goods are stored for 180 days for free. This is the best company ever.

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HamzaShaykh
, PK
Apr 25, 2017 11:07 am EDT
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viabox has fastest cargo service with lowest shipping rates and excellent customer service.

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7:56 am EDT

Borderlinx crap shipping and worst support

Borderlinx support is one of the worst support service and they try to wash their hands of even if they are at fault. Even if you send them a mail on the claims with pictures and everything still they try to wash of their hands citing the original shipper issue. What a crap service. They need to own their trash if they are Bad. Guys be careful with this Shipper.

Regards

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HamzaShaykh
, PK
Apr 25, 2017 11:36 am EDT
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thats why I recommend viabox they provide best service at lowest shipping rates and provide best customer care.

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Kulendran Saminathan
, US
Sep 26, 2015 10:00 pm EDT

I would say AVOID THIS SHADY PROXY AT ALL COST!

I've used their service twice and on both occasion it was a shocking horrible experience. On my first experience I choose to have the repacking option as they claim on their website that any package received with poor packaging would be repacked properly with this option ticked. To my horror, they removed all the proper packaging and repacked it into a padded pack envelope! Since it was my decision to use this stupid option of theirs, I've decided not to pursue anything even with the item arriving at my doorstep all dinged up with dents. I buy rare and vintage items and I always choose the best item available to purchase so I wasn't too happy to receive something poorly packed by a forwarder!

On my second purchase however I choose not to repack my item instead I asked the seller to properly pack the item to withstand the long shipping journey from US to Malaysia. The seller did his part but Borderlinx just couldn't resist the temptation to open up the package roughly and tear open the protective bubble wrap with no care whatsoever using a blade. This action certainly damaged the box art print and the blade just got all the way through the box to the item inside. I contacted Borderlinx Customer Service and this clowns dare to put the blame with the customs even! They were soo stupid that they forgot after they opened my package, they actually taped it up using Borderlinx tape. Up until now, Borderlinx ignores my straight question and instead keep offering me USD10 voucher code! I mean, they actually think I'm gonna use their service back after 2 horrible incidence as this?

Goodluck with your business Borderlinx or should I just say DHL?!

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9:46 pm EDT
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Borderlinx negligent, cheating and disgraceful

At the time I registered as a member, Borderlinx was not a "3D Secure" merchant. Customers were not required to have a mobile phone in order to pay by Citibank credit card.

Used Borderlinx services and paid by Citibank credit card several times with no hassle.

Borderlinx sebsequently participated as a "3D Secure" merchant without notice. Customers are then required to have a mobile phone in order to pay by Citibank credit card.

Having no knowledge of the changes (negligence of Borderlinx), I placed an order as usual and had the order delivered to Borderlinx for shipment. I do not use mobile phone and therefore cannot pay by Citibank credit card any more to release the shipment.

Borderlinx Support suggested me to modify the payment method to PayPal.

I accepted their suggestion, but when I tried to make payment by PayPal, I discovered that the shipping charges for payment via PayPal (US$33 something) was ridiculously higher (more than 40%) than that via Citibank card (US$22 something).

Borderlinx Support insisted that the shipping charges had not changed, but did not allow me to prove the changes.

To prove the changes, I need to modify the payment method from PayPal back to the original Citibank credit card. They said the payment method could modify once only and could not change back.

This is cheating and disgraceful. I wasted my money on the order unreasonably withheld by Borderlinx and wasted my time in negotiating with the unhelpful Borderlinx Support.

Borderlinx admitted the accusations of cheating and disgraceful act but denied the negligent act. For more details, please visit http://www.sitejabber.com/reviews/www.borderlinx.com

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Borderlinx Customer Reviews Overview

Borderlinx is a package forwarding service that allows customers to shop from US and UK online stores and have their purchases shipped to their international address. The service has received mostly positive reviews from customers who appreciate the convenience and cost savings it offers.

One of the most praised aspects of Borderlinx is its user-friendly website and easy-to-use platform. Customers have reported that the registration process is simple and straightforward, and that the website is easy to navigate. Additionally, the service offers a range of shipping options, including express and economy, which allows customers to choose the delivery speed that best suits their needs.

Another positive point of Borderlinx is its customer service. The company has a responsive and helpful support team that is available to answer questions and resolve issues. Customers have reported that they received prompt and helpful responses to their inquiries, and that the support team went above and beyond to ensure their satisfaction.

Customers have also praised Borderlinx for its competitive pricing. The service offers affordable shipping rates and does not charge any membership or subscription fees. Additionally, the company frequently offers promotions and discounts, which further reduces the cost of shipping.

Overall, Borderlinx is a reliable and convenient package forwarding service that has received positive reviews from customers. Its user-friendly website, responsive customer service, and competitive pricing make it a popular choice for international shoppers.
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