Borderfree
reviews and complaints

Dear Sir/Madam,
I purchased a Brand Name Sun Joe SPX3000 with serial number [protected] at Borderfree on Date 10 August 2017.
Unfortunately, this washer has stopped working after few times of using. Last time during the time of using I felt a bad smell burn came from inside the washer so I stopped working immediately then I tried to turn on again after an hour, it still feel smell & see burn so. I believe the defective Sun Joe should be replaced under terms of the warranty (2 years).
To resolve this problem satisfactorily, I would appreciate a Replacement, a Refund, a Repair, Credit Toward Another Model, or Another Specific Action.
I am looking forward to your reply on this matter. I will wait until Specific Date for a reply before seeking assistance in resolving this dispute from a third party. Please contact me using the information above.

Sincerely,

Sy Khamdavong

49 Ruskin Road
Norwich
NR4 7DZ
United Kingdom
Tel (44)[protected]
[protected]@hotmail.com

I have sent several emails and messages through social media and borderfree still has not refunded the money. They allowed a product to be shipped from the US to Spain that isn't allowed to be shipped (I was not aware or I wouldn't have ordered it) and despite proof from DHL that I didn't receive the order because it was denied by customs and returned to borderfree I have not received the refund. DHL is taking this more seriously and has gone above and beyond to help me when it isn't even their issue. I will never use borderfree again. Their customer service is non existant.

I live in Dubai UAE. On two occasional I have been subject to credit card fraud with my details being used at Borderfree Dublin, without my consent. This was with two separate credit cards (one cancelled then a month later it happened again).

The reason your site is used is because you do not require additional security in order to purchase goods; leaving criminals able to buy goods online from you without the owner of the stolen credit card details finding out until the statement comes through. I know this because I have investigated strenuously.
I suggest you look into the security settings of your online purchase processes

My invoice number is E4X201001012723 iv been charged two payments for this I want my money back. The invoice says it was 108.75 British pounds, two payments in euro was taken from my card the first payment was for 140.28 in euro and the next payment was taken out for 53.72 in euro . I was massively overcharged please refund what was unlawfully taken., my shipment Id was CE834062173IE

We have already paid fr the Customs and taxes while paying for the order.
Kindly advise the Aramex courier service to release our shipment without asking for
additonal customs duty charges.

Kindly do so at the earliest.

Order NumberE4X001052482579
Order Placed June 27, 2018
Shipping Address
FLAVIADOURADO
A WING -503 SALASAR ASHIRWAD,
MIRA BHAYANDAR ROAD EAST
NEAR K.D. EMPIRE, MIRA ROAD E
THANE, , 401107
INDIA
Payment Method Visa ****0035
Order Summary Item(s) Subtotal: INR 34113
Shipping & Handling: INR 4994
Total before tax: INR 39107
Taxes & Duties: INR 12148
Order Discount INR -10238
Grand Total: INR 41017
Package 1
Shipping via Standard

Your Shipment Summary
Order Date: June 27, 2018
Order Number: [protected]
Tracking Number: FW-E4X001052482579-AA
Item Price Quantity Total
Womens Jacquard Terry T-shirt Dress Cover-up 4850490 INR 2, 934.00 1 INR2, 934.00
Womens Jacquard Terry T-shirt Dress Cover-up 4898116 INR 2, 934.00 1 INR 2, 934.00
Womens Short Sleeve No Iron Shirt 4924597 INR 4, 403.00 1 INR 4, 403.00
Womens Short Sleeve No Iron Shirt 235 INR 4, 403.00 1 INR 4, 403.00
Womens Petite Sleeveless No Iron Shirt 4924353 INR 3, 668.00 1 INR 3, 668.00
Womens Sleeveless No Iron Shirt 4955702 INR 3, 668.00 1 INR 3, 668.00
Little Boys Long Sleeve Rash Guard 4422384 INR 1, 832.00 1 INR 1, 832.00
Womens Embroidered Linen Top 4952382 INR 4, 403.00 1 INR 4, 403.00
Womens Dolman Sleeve Cowl Neck Top 4936689 INR 2, 934.00 1 INR 2, 934.00
Womens Dolman Sleeve Cowl Neck Top 4936691 INR 2, 934.00 1 INR 2, 934.00

Item Subtotal: INR 34, 113.00
Shipping: INR 4, 994.00
Duties & Taxes: INR 12, 148.00
Order Discount: - INR 10, 238.00
Total: INR 41, 017.00

KINDLY RESOLVE THE ISSUE AT THE EARLIEST.

Thank you

Flavia Dourado
email : [protected]@garwarepoly.com

Shortly after placing an order through your service, my credit card information was stolen and subsequently that card was closed. Borderfree decided to reject the invoice from my bank, which would have automatically transfer to my new card, and continuously threaten and send me various invoices as they split my order up into 2 different shipments (which arrived as one shipment, at the same time, on the same day, in the same box). They have sent an invoice to an imaginary PayPal account which I do not have, and the alternative way is to either a) send my credit card information over email, or b) to the out of service phone number they provided. The company I purchased from (Nordstrom) and my bank (RBC) both have said that the orders have been paid for and dealt with on their side of things, so it has been entirely Borderfree being a horrible company to handle something involving fraud and theft with.

I have not received my order no. [protected]. Ordered on the 16 April invoice id E4X001050485829. for Aetrex FlipFlops
I paid £62.59 with Paypal and the money has been taken from my mastercard account. Paypal *MERCHANTVIA appears on the card
I would like a refund of £62.59 as the Flip Flops have not been delivered.
Regards
Angela berry
12 Preston Road, London, UK. SW20 0SS

Please help! I ordered a Firefly Pendant from CB2 via Borderfree. Order #:
E4X001047463319. The product arrived with one of the globes smashed (see photo). I urgently need a new globe as I am selling my house and the fixture looks ridiculous without all the globes :(
Please, please respond asap. I've called CB2 and sent emails, but no one is getting back to me.
This is very important to me to get fixed.
Thank you for your help in this matter. My email is:
[protected]@rogers.com

I submitted an order G274973725 that was confirmed on December 5 2017.

I never recieved a shipping confirmation email nor a tracking number.

However, when tracking the order status on the Borderfree site, it marked the package as shipped on December 11, expected to arrive on the 13th.

I emailed Borderfree on December 21, and didn't recieve a reply until 3 days later. Only to tell me (in an email with poor spelling/grammar) that the order was lost in the mail, and they are struggling to keep up with holiday demands.

I replied, explaining my worry as this was an expensive order, and my suspicion about whether my order ever actually shipped due to lack of proof shown to me.

I have not been responded to yet, and suspect I will be ignored in the hopes that I'll give up.

I'm deeply unsatisfied with my experience with the company and their customer service branch, and I have a very strong feeling that something fishy is going on. This is surprising, as this is not my first time ordering from them.

I would like to recieve my order, but I have no faith Borderfree will dispatch it, so I hope I get a full refund in a timely manner. In their email they gave the range as approximately 10 days to recieve a refund.

I placed an order last Dec. 5 and was immediately charged for my order. I have been checking their site every day and I still see that my items are not yet shipped. It is already Dec. 21. I have already lost 3 weeks and this will take another 2-3 weeks if and when my order is shipped. I'm not aware if the seller (Champion) knows how lousy Borderfree is

I placed an order during borderfree's free international shipping from Target campaign. I placed a small order for $26. It took 4 weeks to arrive, and the box was damaged. There was another item, which I was charged for but didn't ship with my order. They told me it would be coming soon in a different package. That package never arrived, but I was charged for it. A week after my Target order came, I started receiving bills from DHL stating that I owe $150 to them for my $26 worth of goods. My package had an itemised list of what I bought and what they cost. I called DHL and they told me they would be happy to wipe the bill if I could have Borderfree confirm that the goods were not over the limit we have here in Norway for toll free shopping. They were hard to reach, but I finally chatted many times with someone from borderfree, and they refused to help me. They kept telling me they would research, but finally said they could not help. They basically just wiped their hands of the issue. It's one of the worst customer service experiences that I've had, hands down. Now I've paid $175 for $26 worth of goods. Ridiculous. They 100% do not care about their customers.

To Whom it May Concern,

I am contacting you regarding two invoices I have received from DHL Express (Norway) AS with regards to two orders I made at Target.com using Borderfree's limited offer of free shipping.

Naturally, this offer was something I wanted to take advantage of, as I would normally not afford to order anything abroad due to costly shipping fees.

I am very distraught and feel misled by the offer of free shipping, as I have received invoices for fees related to shipping of the same amount for each order. My orders have by now ended up costing twice as much as I agreed to:
Order number NOK 328
Order number NOK 208
Total NOK 536

DHL invoice NOK 318
DHL invoice NOK 352
Total invoiced NOK 670

As you can see, I ensured that each order stayed well below the NOK 350 limit to avoid any duties etc. I do not know what the fees I have been invoiced for by DHL are for, but I was never informed at any point in the steps of ordering that the "free shipping" was not actually free.

To avoid any personal financial issues due to this, I have taken it upon myself to pay these fees. I appear to be the one responsible for these fees, although I do not agree with this at all.

I consider misleading customers with a promise of free shipping fraudulent, and I am not sure who of the three companies involved is responsible for this. I urge you to take immediate action and rectify this situation as soon as possible.

Had I been informed that shipping would end up costing more than I ordered for, I never would have made the orders.

Also, on the most recent invoice I received from DHL, it seems the value of my shipment has been set to NOK 654, which is absurd. I never placed a single order above NOK 350. Please inform me where I can send the order confirmations as attachments, as both [protected]@borderfree.com and [protected]@target.com are sending autoreplys saying my email was not received, due to your inboxes being full.

I would also like to add that I have not even received all the items I ordered, and my order history has been completely erased from my Borderfree account. This is extremely concerning, highly unprofessional, and I have lost all credibility in Borderfree.

I expect to hear from you very shortly.

A copy of this email has been sent to DHL Norway via their website.

Regards,
Gry Wicklund Peura

August 2017,
Order numbers EX4001041659812 AND E4X001041566158.
We placed an order for 2 ladies shirts with Tommy Bahama back in August we then heard from Borderfree with the 1st Order number ending 158 dated 11th August, all they told us was they have taken money from our paypal account,
there was no carrier or shipping numbers sent to us, so after chasing Borderfree they say that the order never went through so told us to re-order, which we did and tool another large amaont of money from our paypal account, so paypay informed us that there were 2payments pending in excess of 900usdollars, we again contacted Borderfree and they said they would contact PayPal and release one of the payments, WHICH THEY DID NOT, WHY? because 2 parcels arrived at my house, so 2payments were taken from our paypal account, so we had 2 orders for the same 2 shirts, so
2 shirts were a double order and the other 2 shirts were not good quality.
Borderfree told us to send the 2 parcels back to them and they would refund the money. The parcles were sent back on the 2nd September and finished up in Germany in their HUB since the 5th September, chasing Borderfree again today they say they have changed Carriers so the refund we take longer.
Borderfree and Tommy Bahama are a waste of time, they have no communications skills, all they do is keep avoiding our refund.
It will not mean much to borderfree or Tommy Bahama but we will
never use them again, ever.

Unfortunately, to ship the orders from the USA to Canada many companies choose Borderfree. I had to get my parcel within two weeks, not counting time for shipping, that should take about a week. Ok. All I had to do is to wait for an email with shipping information. After 2 weeks I called their customer service and the found out that my order was seized by the custom, so they take no responsibility for that. I just wonder, why I wasn't notified about it? They didn't offer anything. I'm out of money because of them...

They are unprofessional af! I made a big order, paid ahead for absolutely everything and still have not received it yet. Because someone (they) did a bad work with papers and the order will not be delivered until everything will be fixed. That's what I was told. Several days ago I found out that my package was sent back because nobody wanted to improve their mistakes. I will never use you again, guys!

Dear sir, madam I made a few purchases from dxl store. Some products are not matching my size and I wanted to exchange them for a smaller size, the other products I ordered were right size but what I got was not!
When I contacted dxl support I got a response saying that there is no problem and I have send them some info about the order, I replied with information they have requested and never herd from them again. I made several attempts to contact dxl support via e-mail but without success.

Thank you.

Vladimir tushko

Hello,

I placed an order for a Mini M.A.C. Crossbody
SU17GFCX01-GRAPHITE Rebecca Minkoff bag on May 17, 2017. The confirmation email stated that the delivery takes 17 business days. It has now been more than 6 weeks but the bag has not been delivered. My account, however, has been charged. The status of the order at the Borderfree website shows "confirmed". I emailed the store (at [protected]@rebeccaminkoff.com) but only got an autoresponse with no follow-up email. My concern is that the bag that I ordered is sold out at this point (judging by the website). In this case, I would like to request a full refund for the purchase that was not delivered. I am enclosing the screenshots of my order confirmation and order status for your convenience. Hope this can help get the issue resolved in a timely manner. Feel free to contact me via email [protected]@gmail.com or phone +[protected].
best,
Tatiana Simakova

Respected Chairperson I ordered a pair of shoes from Under Armour on 23rd April 2017. But till now I don't get any useful information.Comapny provide me a tracking number of Aramex and then I contact to Aramex, they told me that yours product is still in New York and the company will solve yours problem. Will you please help to find my product and tell me whenever it will be deliver.
Order tracking No.- [protected]

Dear Staff,

On May 7 I placed an order on the "Amazon Echo" product on Bed Bath & Beyond. I chose express shipping which was from 5-11 days (Keep in mind: 11 days was the maximum!) While the standard was something like 15-25 days. The order was in "preparation" stage for 3 days. Problem: the estimated arrival date is the 22nd, which means delivery is 15 days from order (even if not counting preparation time its 12 days) therefore this order is taking MUCH longer than expected. Why pay for express when its as slow as STANDARD!?!?!

I ordered from Ann Summers, the first time post fees were high compared to other sites I had used for internacional posting but the worse thing is that the following 2 orders I placed never arrived. The postage is expensive, I was unable to track the package, the only option is to contact with the store directly eventhough it's borderfree's fault. The hassle of emailing back and forth the store and been left dissapointed that you never received your ítems (ordered in time for a wedding) and never had am update that the parcels was lost un Transit. I do love Ann Summers but I Will not order again as this means dealing with borderfree