Boot Barn
reviews and complaints

Don't use them if you don't want to be poorly treated.
I purchased shoes, paid for an expedited shipping and was immediately charged. A couple of days later I found out that the shos I ordered were unavailable and nobody knew when exactly they would be in stock. The representative I talked to laughed at me and said that it's kind of silly to be frustrated because of it. Oh really? You took my money for something you don't even have, stupid [censored]s!

I don't have time to sit on hold and talk to someone for the 3rd time on this issue so I decided to email them. I ordered a sweater, it was cancelled on their end with no reason, I called and reordered, the wrong item was sent, I had a $30 coupon (due to boots I purchased in the summer) was charged the correct amount of $15.26 on 10/5. Now I see 2 pending charges of $33.29 on 10/16 and $41.97 on 10/22 which I shouldn't be charged ANYTHING - I haven't even received the correct item yet and the wrong item has been returned. I don't even want the sweater anymore, just give me money back and stop charging me!

Treated very poorly. Manager at the Ocala, Florida Boot Barn has zero customer service skills in my opinion. What an attitude.

I found the employees to be friendly and helpful. The manager showed up, and immediately it was a [censor]-fest. Wasted an hour trying things on. Abandoned my potential purchase due to her poor people skills. I'll shop elsewhere.

I placed an order on-line December 7th, order still hadn't shipped by the 12th! I called to inquire, I was told that my order was shipping that day and I would receive an email confirmation. 5 pm came and still no email. I called again and was told it hadn't shipped and it would take 5-8 days to process the order. I then asked if I could upgrade my shipping and was told no changes could be made! My package didn't ship until the 14th, it is now the 19th and I still don't have it! These items are Christmas gifts that still need to be wrapped ( not an option)and shipped out of state, needless to say I will never order online from this company ( who recently bought Sheplers) and the kids won't get their presents before Christmas!
Terrible Customer service!

I ordered my husband a pair of boots for Valentine's Day online. I noticed the order never went thru so I called. They said the order didn't show in their system so they had me place a second order. I received both orders. The boots didn't fit so I sent one back for an exchanged and was promised a call tag to send back the second pair since it was their error. 2 months later calling them repeatedly I finally today got a label by speaking with a supervisor. She said that they didn't have my email correct even though I have confirmed my email with many reps prior to her. I asked if they had a discount or anything for my troubles and as a slap in the face offered me a 10% coupon off my next order. NO THANK YOU! I will NEVER recommend Boot Barn to anyone ever again and am seeing if I can file a formal complaint with the better business bureau.

The website www.bootbarn.com is total rip off and their shoes are awful. I ordered a pair of boots, paid for them and waited for confirmation email or the tracking number. The seller never sent the shoes, so I sent several emails and asked about the status of my order. Later I found out that he charged my card twice. I sent more emails, but no answer from them. I fed up with their silence. So I wanted to open a case against this seller, please leave comments if you haven't received your purchase.