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Boost Mobile / Boost Worldwide
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1.5 369 Reviews

Boost Mobile / Boost Worldwide Complaints Summary

43 Resolved
326 Unresolved
Our verdict: With Boost Mobile / Boost Worldwide's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Boost Mobile / Boost Worldwide reviews & complaints 369

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Newest Boost Mobile / Boost Worldwide reviews & complaints

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9:12 pm EST
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Boost Mobile / Boost Worldwide bad quality and poor customer service

First of all, I just bought this phone 2 weeks ago and now all I can hear when someone calls is static. I called the tech support number to try to resolve the issue and it was 8:52 pm. The woman that answered the call, was rude, and put me on hold til the department closed at nine and all I heard was an automated message telling me to call back tomorrow and then hung up! If this is the way your company works then I will be cancelling my service and I am absolutely unsatisfied with everything about boost mobile and ended my service with my cell phone provider that I had over 6 years to come to this carrier. I want this resolved immediately and I will be reporting to the better business bureau as well. This is unacceptable.

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4:00 pm EST

Boost Mobile / Boost Worldwide phone purchase, wrong item, refund complaint

I purchased an iPhone 8+256 MB phone in gold from boost mobile on the line with the next day shipping my total payments which I paid via credit card at checkout was $928 the next day I received the wrong phone it took me a week and a half of calling every day trying to get any information on getting the correct phone how do I return the phone etc. I still was never made clear so I took it upon myself to FedEx the next day air the phone back to the warehouse address that was on the box that was sent to me it was signed confirmation delivery and received by boost the following day and it's almost 3 weeks later and I have filed several claims and complaints and have spoken to numerous representatives and there is still no refund in my account and I still do not have the phone that I ordered

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10:42 pm EST
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Boost Mobile / Boost Worldwide xfinity prepaid internet starter kit

I purchased a Xfinity Prepaid Internet Starter Kit for the price of $96.30 from Planeta Musical, 524 Gostlin Ave., Hammond, IN. 46327 on the date of 10/15/2017. When purchasing the Kit the installation instructions directed me to wait at least 48 hour before attempting to program the modem which I did. I attempted to install the service several times from the 3rd day of purchase until the date of return which was 10/20/2017. I have spoke with multiple customer representative from Xfinity before returning the equipment explaining that I was not getting a signal to the modem which is not allowing me to get wifi internet they were not able to asist me. The day of returning the equipment, I was first refused a refund because they have a no refund policy. I told the employee that I would like to speak with Manager. I was told rudely "I would have to come back after 6:00 pm"at the time it was around 2:40pm. At that time I was very frustrated because I didn't/ don't understand why I could not get my money back if I returned the Kit with all the equipment back in the boxes like it was purchased? I came back after 6:00pm to speak with the Manager he gave me a hard time returning the Kit. Saying that I have to get my money from the Kit from Xfinity. I explain to him that I didn't purchased this Kit from his Xfinity and I would like my money from the establishment I purchased from. He finally give me $48.00 from the original $96.30 I gave him. He told me I have to get the remaining $48.30 from Xfinity. I spoke with a Xfinity Customer Representative I was told to "go back to the store a credit is added to my account for the remaining balance". I went to the store today after 6:00pm to insure I talked to the Manager. He told me he have no access to my acount and will not return my money. I would like my $48.30 returned. As a Boost Mobile Representative Planeta Musical Cellular have bad customer service/ return policies. If you purchases a product from a establishment and do not get the use of the product you should be refunded in full. I have been Boost Mobile Phone service customer for almost a year now this establishment have me considering going to another Phone service.

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Jacklyn Sue
, US
Dec 05, 2017 1:04 am EST

I Purchased a Xfinity Router Saturday and I Still Have No Service I Was Given The Run Around and Was Told I Was Unserviceable But Comcast Told Me They Could Make My Address Servicable This Thursday Just By Creating a Ticket Then I Was Told I Have No Prepaid Comcast Account I Mean The Lies Must End So I Spoke With a Lawyer and I May Sue Comcast and Boost Mobile For Misleading Customers and Then I'm Switching To Huge Net At Least There When You Pay For Internet Service You Actually Get it At This Point I Feel Boost Mobile and Comcast Robbed Me and Whoever Reads This I'm a Actual Real Customer and I Hate Boost Mobile and Comcast All I Wanted Was The Internet Service I Paid For instead I Got Freaking Robbed Don't Purchase Anything From Either of These Companies unless You're into Wasted Time and Money.

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Xfinityripoff86
, US
Dec 25, 2017 6:30 pm EST

Looking to sue Comcast as well for false advertisement. This modem does not emit a signal to any of the devices in my home. It’s Christmas and the kids can not access any of the WiFi for their gifts. I’ve called customer service countless times with no help. Then they tell me to go back to boost to get my money back knowing the retailer isn’t going to give me but half of my money back. Even a technician cane here and told me they give the prepaid customers old modems and they don’t tell you that the WiFi only works with an Ethernet connection. Nothing wireless. Can you please give me the lawyers information!

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8:56 pm EST

Boost Mobile / Boost Worldwide ordering an iphone 6 plus online.

I recently ordered a pre own iPhone 6 Plus on November 3rd and I just got it Monday morning and it has a couple of issues. First off when I took it out of the package the phone was bent and when I turned it on the screen had lines going through it and also it freezes and glitches time to time. I need a new phone or a refund. I am a first time customer and I'm already getting a bad impression. I already knew that this was a used phone I wasn't expecting it to be perfect but if boost mobile knew that the song was already there have lines through Through the screen and it was glitchy they shouldn't have sold the phone. Please help!

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12:19 am EST

Boost Mobile / Boost Worldwide my daughter was taken off family plan without my permission!!!

I purchased a new phone for my daughter because she accidentally dropped and shattered her old phone. We have a 2 line family plan we've been using for over a year for $70 a month. After purchasing her new phone using her same phone number...the boy working at Best Buy decided to take her off the plan without telling me! Boost Mobile needs to fix this issue. I've already paid $70 in advance! They did not get my permission to take my daughter off the plan!

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1:12 pm EST

Boost Mobile / Boost Worldwide wireless services

June 27 2017
I dialed 911 on the following date and after i was cleared by the dispatcher to hang up I did that and when i did i realized that my data connection was blocked and it was because i had dialed 911 this stopped all incoming and out going calls and data connections for about 5 mins this was a problem because my local 911 center most of the time uses the non emergency number to reach callers to advise them if they need more information or such for the responding agency this is a dangerous situation to be in when data connections are blocked for say to notify loved ones that everyone is safe in this incident or to try to reach 911 or the non emergency numbers i think that this should be removed because it poses a dangerous risk

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1:10 pm EST

Boost Mobile / Boost Worldwide hiring

I've applied with Boost Mobile through indeed.com. They had a flyer on the window that said that you were still hiring. I live in Hattiesburg, Mississippi and I had called the hiring manager. I even submitted an email with a resume attached to it. I had tried to do a follow up for a possible interview for a part time position. I was told that the hiring manager wasn't doing any interviews. What I don't understand is how come you still have the flyers out saying that you're still hiring but not doing any interviews. If that's the case, remove the flyer that says now hiring from the window. Because I feel if it's still there indicating that you're still hiring but aren't doing anymore interviews, then to me it's false advertising. Can you explain to me how can a business keep thriving if you're not interviewing anymore candidates for the job and why is the "now hiring" flyer still there?

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pobarjenkins
Minneapolis, US
Nov 08, 2017 3:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

They may just not be interested in hiring you and may have chosen not to say this to you. They may have a candidate selected but are waiting for a background check to go through. They may have a new position opening up soon and are not yet ready to interview for it. They may have even just forgotten to take them down. There are a lot of different scenarios that could be coming into play.

In regards to your application process, most companies/hiring managers do not like it when potential candidates call or email more than once. If you'd like to be considered by them in the future, I would leave them to contact you and maybe be more understanding about the situation.

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9:22 am EDT

Boost Mobile / Boost Worldwide the data service on boost mobile

I just switched from MetroPCS and the service on Metro PCS was much way better than boost I paid $55 I mean $50 a month for unlimited service with the Boost and so far it has not given me any fast service the data is very slow I do not know why I have called the company and they cannot fix it they keep telling me to reboot it and I reboot it and it does not work how can we fix this or I would have to leave this company and go back to Metro PCS give me answers

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4:15 pm EDT
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Boost Mobile / Boost Worldwide cell phone/customer service

The boost mobile located at 809 NW 37th Ave Miami, FL 33165 has TERRIBLE customer service. The employees are misinformed and unreliable. They sold me a pre-owned iPhone without telling me, the phone broke within 3 hours later. I wasted 4 hours of my time, I had to return to the store to exchange the cell phone. They all had a disgusting attitude, I wouldn't recommend anyone to Boost Mobile. I lost my previous phone number that I've had for years because of this, I'm VERY upset. This is HIGHLY unethical.

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5:20 pm EDT

Boost Mobile / Boost Worldwide employee

I entered the Boost mobile store on blanding blvd in Jacksonville, FL on October 25th 2017 to purchase a new iphone and the woman working behind the counter was on her cellphone acting very livid, irrational, and completely unprofessional . She was ranting about someone and constantly cursing while I had my child in the store with me. I decided to just leave and not give my service to that store no more. This is not the first time I've had a problem with her, she usually has a very bad attitude and shows no manners towards her customers. She does not seem to care about the productivity of the store because I also have friends who have complained about the same employee.

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11:58 pm EDT

Boost Mobile / Boost Worldwide years with boost, loved it before now hate it.

I been calling in regards to my family plan. Hot-spot, forget about it doesn't work. The hot-spot goes crazy on 1 phone and works at times in another... Can't reach a PERSON it's frustrating with the automated service. Not everything can b solved with a machine u can't speak to. This isn't a minor issue, you have got to do something because many ppl not happy with whatever it is that's going on with boost. These services you provide ate not free as a customer for sooooo many years I feel you guys are horrible as a cell phone provider. I speak to reps after the frustration of even reaching one whom don't resolve my damn issues. I'm paying monthly for services I can't even use or take advantage of because boost is all screwed up. The service, these damn phones no hot-spot on and off no service goes offline hat the heck am I paying for? very very extremely irrate angry annoyed very unhappy. I am even considering changing carrier to metro pcs mayb they make it happen. I'm done... Very very very irrate. What is happening to you guys... Maybe losing 1 customer may not b damaging to you but many of them feel the same way I do and now that's losing business. Way to go boost.

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9:11 pm EDT
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Boost Mobile / Boost Worldwide return policy

I ordered a iPhone and it was delivered Oct 2nd. On that day my wife and I were on a flight to Minneapolis, Mn with a return date of Oct 10th. We have our boarding passes available to view. The first I saw of the phone was Oct 12th. We tried to activate the phone with no luck. We called AT & T and they said we need a sim card. So we took it to an A T & T store and they told us it had a sprint card and was locked out. I called mobile boost to get it unlocked and they refused saying we had to use it under their company. We said that nothing online said anything about company specific, it just advertised SE6 iPhone, , no sprint mentioned at all. I asked boost mobile customer service if we could return the phone...the answer was bluntly no..."sell it to some else, you are passed the 7 day return. This is Friday the 13th (for real) and I have only been in contact with the phone for 2 days. After several calls to sprint and boost mobile I gave up.

I am very upset over this. The phone is in the box it came in and the packing slip is with it. I cannot get ahold of any one up the ladder with boostmobile who has the compassion to understand or authority to approve the return. Or possibly unlock the sim card so I could used the phone with my provider. I would send it to their return center in Indiana, but without an authorized number it is doubtful that a refund will happen.

Please help me,
Sincerely, Gerald Wells phone [protected] or email..[protected]@gmail.com

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5:35 pm EDT

Boost Mobile / Boost Worldwide porting department

As a customer service representative I was on the phone with a customer at a another large Telecommunications company. We were seeking to reactivate their phone number in order to complete a port, however the account was canceled in error several days before.

We eventually escalated the call to a Supervisor who would not provide us with their employee ID - next they did not take the side of the customer and claimed the customer lied about the status of their service/device in order to get a free phone (Now, I'm aware that customers will often pull silly stunts because... well it works. But to boldly say a customer is lying to them is completely unprofessional. Let alone as a Supervisor!)

The Supervisor eventually claimed "I will take care of this" and will get in touch with the store to get the number reactivated.

I very clearly asked him, "Are you going to have the phone reactivated on the Boost Mobile network so we can complete the port to MetroPCS?" And he affirmed he was going to do that and to wait 5 minutes and the phone would be able to be ported over.

Not only did "Jake" the "Supervisor" without an employee ID lie to us because 5 minutes later no change was made to the port status - BUT he hung up on myself and the customer without a word.

This is ridiculous - we were on the phone for over an hour and this guy lied to us just to get us off of the phone. Boost Mobile should be #1 ashamed for hiring overseas just to lower costs of their call centers and #2 ashamed that they don't hold higher standards for their supervisory staff.

In the end... this is a call center Supervisor from overseas. So why should we even expect any help.

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7:33 pm EDT

Boost Mobile / Boost Worldwide customer service and mobile services

I currently have 3 lines with boost mobile totaling 120 a month. After years my daughter got fed up with the phones having to be replaced every 4 to 6 months so we imported her number to a new service leaving me with two lines. I had just paid her bill so I called them to inform them about this. So I could transfer the credit to one of the remaining lines I had. They refused etc and when I asked for customer service in the US I was hung up on. Needless to say I have switched over the second line and will transfer the third asap.

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1:08 pm EDT
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Boost Mobile / Boost Worldwide service in general.

Given bogus information. Advertised promotions not honored. Sub standard customer service. Required to make unnecessary purchase. Ripped off and treated terribly. Would NOT refer anyone I consider a friend. This service is the worst I've had. Customer care does not take any responsibility for any in store issues as if it is unaffiliated with the building covered in its logo. It is a scam to lock you into services unbacked by those providing it.

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8:03 pm EDT

Boost Mobile / Boost Worldwide purchase of iphone 6

6/28/2017 my grand child work of 9 month to save of I phone 6 because her dad said no. she save and work of her money got it. went to this store 9511 chef menteur, N.O., 70127. they sold her a I phone as new and the glass fall out, the phone put up sex pop up. the I cloud reset the of owner password up how can't close the find my phone. Talk to apple support team/ boost support/and cloud couldn't reset I cloud password. so were do she go how. this bull your store people steal and lie for money this not right

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4:02 pm EDT

Boost Mobile / Boost Worldwide additional 911 fee charged when paying phone bill

After logging on my account I realized that boost already charges $1.65 for 911 fee. I pay my bill at Zerone Wireless 3654 Germantown Avenue, Philadelphia, Pa. They have been charging $1.00 for 911 fee as well. I spoke to your customer service (Carlos). He said all boost payment centers were told not to charge additional 911 fee. This has been going on for quite some time. What can I do ? I pay 2 boost bills. I would like to have my money back, and make sure that they are informed not to charge this. It's bad enough that my $35 monthly fee includes a $3.00 Boost/Virgin Service fee, along with the $1.00 911 fee.

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12:52 pm EDT
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Boost Mobile / Boost Worldwide re:being harassed

Boostmobile has been ripping me off for 3 years now.I pay for me and my daughter.They keep chsnging my plans which we use the $45 unlimited and try charging two days early but i lock my account credit card till due date then thry interrupt us.Phone hasnt worked and ripped us off $45.00 plus tax on my daughter and over charged me.And now slowed my data doen so slow i have to wsit 10 minutes to get a text through.And a app says pending .And violating my first amendment by banning me from the community site cause i said i was suing them.

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4:16 pm EDT

Boost Mobile / Boost Worldwide iphone 6

9/16/2017 I'm calling since 12:00 pm today to get support warranty on my phone, everytime i called the Brighstar they do not have my information, i called again Boostmobile and they give me different serial number but nothing is matching with my phone or my informatin, i purchase this phone online, and they do not have correct information on the system i just keep calling here and there and is now 5:15 pm and nothing is solved.

My phone is not charging, need to change the battery.
[protected]

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12:39 pm EDT
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Boost Mobile / Boost Worldwide customer service in store location wch, oh 43160 9/16/20017

I came into the store inquiring about phone prices. The employee working the counter was eating when i walked in and acted like i was a bother. I asked about the two different prices of the phones and how you would qualify...she continued to act rudely and say things like, " I don't know, DO you qualify? " I told her I did not know if I qualified and asked her for assistance to find out. She continued with a bad attitude and said she couldn't look it up without my phone number. All she needed to do was politely asked for my boost mobile phone number and offer to look it up to tell me what price I would qualify for on a new phone today. She eventually looked my phone number up and let me know I qualify in November. We had another phone that did qualify, but I changed my mind on making any purchases at the store today.

I will be going elsewhere to buy a new phone today. It was some of the worst service I have seen within a store. She should have some training and on the job monitoring for a short time of you want to contiune to have her interact with your customers.

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