Boost Mobile
reviews and complaints

12/08/2017

1) It is ridiculous that one has to go through many prompts to get to a human. There are numerous tutorials online NOT POSTED BY BOOST regarding HOW TO SPEAK TO A PERSON.

2) I asked for my account number and was told that I could be given my account number OR receive a $15 discount on my bill for the next 6 months. It seems that asking for my account number prompted them to transfer me to a CSR that thought I was trying to "leave" Boost. I opted to simply get my account number.

I purchased a phone boost mobile website because my city do not have a boost store and after 19 days of having the phone I am not receiving text message my speaker does not work and the camera is not working properly. I called boost mobile, ZTE, and the warranty dept. Three day straight and got no where. Boost mobile pretty much said there is nothing they can do about because it's passed 7 days of their policy. I was wanting my money back to go towards another phone and they said it's nothing they can do but they understand. Umm no ma because we are talking $170 on a non working phone you all are trying to make me keep. I'm very upset and will be seeking farther actions because that is not right

I have been a Boost customer for 3 years. I enrolled in the automatic payment option 3 years ago and receive no paper bills or email statements of any kind. I get text messages with upgrade information only. I recently dropped my cell phone. When I tried to power on my phone and access Boost Mobile app, it started to catch on fire. Needless to say, I cannot receive a PIN # reminder or PIN # reset on a damaged phone. Have never needed to use PIN # since payment are made automatically. When I stopped at a local Boost store, sales agents were eager to assist me with an upgrade and replacement phone. I was going to upgrade as a Christmas gift to myself, when the customer service agents over the phone failed me as a customer. I was told that if I could no longer remember pin # the only way they could access my account information was by providing the date... THE EXACT DATE... my service began. I explained that I don't receive bills online or in the mail, so I did not remember exact date but year only... this was not good enough. When I tried to offer other information such as all my addresses on file, social security #, bank account information attached to auto payments, styles of cellphones I used under Boost service plan, a picture of me holding my government issued ID and damaged cell phone, I was told I could not be helped... even though they were staring at the start of service date attached to number I provided on their computer screens. I understand trying to verify identity in order to protect customers but eventually I became exasperated and expressed a desire to cancel service with Boost Mobile. Your customer service agent, IDY, really made matters so much worse. Even after I explained I was enrolled in auto payments and that I was being charged for a service I could not use, I was asked a bunch of questions... only to be told that my picture ID was not going to be enough for her to route me to the appropriate people or site! IDY completely wasted my time when she knew she was not going to offer any kind of assistance without a pin # or exact start date of service. Another agent already told me I had to email Boost picture ID verification. I was just calling for email information. When I asked IDY to speak to her boss or direct me to someone that could help, she refused to connect me with anyone else. When I asked for her boss's email and name, she also refused. When I told her I would be forced to inform my bank of what I consider to be theft or unauthorized withdrawals, she kept antagonizing matters by claiming all customers know their pin #s and start date of service. Oh really, IDY? Here's a good customer that doesn't. I am positive other Boost customers forget their pin #s besides me. So you know the start dates of service for all your monthly and yearly expenses at the top of your head? From years ago! I receive no mail, paper or electronic, with that information to keep it fresh on my mind. Boost withdraws my money each month without a hassle, but now wants to hassle me on information from 3 years ago? Boost has no password or pin # security questions like who was my 1st grade teacher or high school mascot even. Someone reasonable needs to contact me soon because I will not allow you to keep charging my account when my cell phone service is not in use. Picture ID is good enough everywhere but not Boost Mobile? I will report you to Better Business Bureau, Boost. This needs to be resolved asap.

I made my monthly payment over the internet, with my Visa card, Boost Mobile turned off my phone, I make my monthly payment each month on time, I've contacted my bank, it shows that my payment was made on time with my Visa card, Boost Mobile says that my bank reverse the charges, which is a lie, I have my bank statement shows that a payment was made on my card on the Dec, 2, 2017, The charges wasn't refected by my card, is tried to show my statement, but Boost Mobile wasn't trying to hear the truth, Boost Mobile has my payment, has not put that payment towards my monthly payment they have turned off both of my lines, I've prayed for 2 lines for 1 year and a half, I've been thinking of going to lawyer, to see what can be done, to get my phone turned back on, I've also thought about sueing Boost Mobile for not taking care of there customer, s, miss using customer, s money

This place has the absolute worse customer care service I have ever encountered in my entire life. Not only could they not speak well but they could not assist in the simple task of unlocking a phone with the owner of the phone present. They kept me on hold for the first duration of 55 min 28 seconds before the call disconnected. So I called again was on hold yet again for almost 20 minutes before the so called agent said they would fix the problem right away with a specialist. Then I was transfered to a so called specialist who didn't comprehend a single thing I explained to them. I finally got irritated enough that I just hung up. My cousin who gave me the device took it directly to a boost mobile store. I do not recommend anyone to use this service.

I am complaining about a customer service agent at the Carson Street location in Pittsburgh Pa. I have had service with this company for several years. I came in paid my bill for both myself and my husband and asked if we could combine our bills. He did so and we paid the $87 dollars. I asked if I could upgrade, he told us yes. So I showed him an email showing that I had $50 dollars off for the J7, he told me I wasn't eligible for that phone but I could get the sylus 3. I once again explained to him this wasn't the one I wanted. He also told me if I upgraded I could not have the combined lines. So he cancelled our payment without our consent. So as we were going out the store I asked for my receipt. He said he cancelled payment, so then I asked him if I hadn't come back and asked for a receipt you would have kept our money and our phones would have been shut off. He just stood there looking at us I told him to give us our money and we left. This guy hase rethinking doing business with this company. I have never been so pissed at a customer worker in my life.

The Boost Mobile store on Alta Mere, Fort Worth is very crooked.
The owner is an illegal Alien and hires illegal immigrants to operate.
He is arrogant and gives Boost a bad name. He owns the store and
doesn't respect any customers. It's 'Take-it-or-Leave-it' on his policy.
Boost mobile franchises the stores and claims no responsibility for
customer care or warranty. I advise you stay away from Boost Mobile
and this store. At&t has a pay as you go plan which is sufficient for most
people. Please, listen and do yourself a favor and don't grieve yourself
Don't go.

I went to the store boost mobile on Warsaw Cincinnati Ohio 45204. I wanted to purchase a 50 dollar plan, I had lost my phone which was from metro PCS and wanted to switch to boost. I was wanting to get the 50 dollar plan he charged me $87.00 and added me to his plan after I had paid the money then he told me there was a 37.00 dollar activation and insurance. Which I couldn't understand why I couldn't be on my own plan. He had done all this with out my permission. Then he said I couldn't get a refund cause everything was actavated. What plan is 87.00 for one line?

I purchased a phone Sunday 11/12/17 @ 5:15 pm from Boost store @31 Troy Square Troy Mo 63379 phone #[protected]. I got home and phone didn't work properly after several calls and explaining to 6 or 7 reps they advised me to go back to the store. 11/13 The store rep said I would have to Mail it in to get it fixed. I was extremely upset and he told me to get out of his store. He refused to give me his name. I moved to next counter and called c/s again, as I was talking to rep he called police. The police showed up and I was talking to c/s still, they choked me twice while holding me up hitting and kicking me until I finally collapsed. They took me to jail and wrote 2 tickets and made me walk all the way back to store in the freezing cold wearing sandles. And ordered me not to go into Boost again. Boost kept my phone and receipt. C/S should have records of all calls.
Teresa Moore [protected] was my number. My new Address is 3257 Chaucer St Ann Mo. 63074 I am disabled I have a bar in my neck and chronic pain through out my body and severely depressed.

Everytime we have gone into the boost mobile location in Texas City the employees are rude and they are very slow to assist you. This last visit they charged us for a replacement sims card for the brand new phone we just received. The sims card in the new phone did not work and I do not feel we should have had to purchase a new one to replace the faulty one.

I Angelique Wilson switched my account from straight talk to Boost Mobile got a phone a phone case and a screen protector for the phone. the person working at the store put the screen protector on my phone and put it on incorrectly there was bubbles on the top and bottom as well as a chip on the right side. I made this aware to the person that helped me purchase my services to Boost Mobile and she told me that she will replace the screen protector since she did not adhere it completely to my phone. I was told that I had to wait to receive a new screen protector because they did not have any more available in the store. I waited for a week and a half for the new screen protector to arrive at the store. In the time of waiting for the new screen protector the place where the screen protector was not adheard to my phone it got a crack in it I did not drop my phone nor have I damaged my phone. that area was weak and it cracked I was told when I went into the store to receive my new screen protector to replace the one that I bought that they will not replace it because it has a crack in it. I am a very upset customer and considering switching to a different carrier I would like my screen protector replaced because I did not pay for a screen protector that is not going to protect my phone. I would very much appreciate somebody to contact me as soon as possible so I can get this matter taken care of. I have tried speaking with the manager she told me the same thing and I also asked for a corporate manager somebody who is above her and she told me that she would not give me that information. My number is [protected] I have spent 2 hours on the phone talking to Boost Mobile they've transferred me to Sprint then Sprint transferred me back to Boost Mobile I would just like somebody to please get this matter resolved as soon as possible thank you

First of all, I just bought this phone 2 weeks ago and now all I can hear when someone calls is static. I called the tech support number to try to resolve the issue and it was 8:52 pm. The woman that answered the call, was rude, and put me on hold til the department closed at nine and all I heard was an automated message telling me to call back tomorrow and then hung up! If this is the way your company works then I will be cancelling my service and I am absolutely unsatisfied with everything about boost mobile and ended my service with my cell phone provider that I had over 6 years to come to this carrier. I want this resolved immediately and I will be reporting to the better business bureau as well. This is unacceptable.

I purchased an iPhone 8+256 MB phone in gold from boost mobile on the line with the next day shipping my total payments which I paid via credit card at checkout was $928 the next day I received the wrong phone it took me a week and a half of calling every day trying to get any information on getting the correct phone how do I return the phone etc. I still was never made clear so I took it upon myself to FedEx the next day air the phone back to the warehouse address that was on the box that was sent to me it was signed confirmation delivery and received by boost the following day and it's almost 3 weeks later and I have filed several claims and complaints and have spoken to numerous representatives and there is still no refund in my account and I still do not have the phone that I ordered

I purchased a Xfinity Prepaid Internet Starter Kit for the price of $96.30 from Planeta Musical, 524 Gostlin Ave., Hammond, IN. 46327 on the date of 10/15/2017. When purchasing the Kit the installation instructions directed me to wait at least 48 hour before attempting to program the modem which I did. I attempted to install the service several times from the 3rd day of purchase until the date of return which was 10/20/2017. I have spoke with multiple customer representative from Xfinity before returning the equipment explaining that I was not getting a signal to the modem which is not allowing me to get wifi internet they were not able to asist me. The day of returning the equipment, I was first refused a refund because they have a no refund policy. I told the employee that I would like to speak with Manager. I was told rudely "I would have to come back after 6:00 pm"at the time it was around 2:40pm. At that time I was very frustrated because I didn't/ don't understand why I could not get my money back if I returned the Kit with all the equipment back in the boxes like it was purchased? I came back after 6:00pm to speak with the Manager he gave me a hard time returning the Kit. Saying that I have to get my money from the Kit from Xfinity. I explain to him that I didn't purchased this Kit from his Xfinity and I would like my money from the establishment I purchased from. He finally give me $48.00 from the original $96.30 I gave him. He told me I have to get the remaining $48.30 from Xfinity. I spoke with a Xfinity Customer Representative I was told to "go back to the store a credit is added to my account for the remaining balance". I went to the store today after 6:00pm to insure I talked to the Manager. He told me he have no access to my acount and will not return my money. I would like my $48.30 returned. As a Boost Mobile Representative Planeta Musical Cellular have bad customer service/ return policies. If you purchases a product from a establishment and do not get the use of the product you should be refunded in full. I have been Boost Mobile Phone service customer for almost a year now this establishment have me considering going to another Phone service.

I recently ordered a pre own iPhone 6 Plus on November 3rd and I just got it Monday morning and it has a couple of issues. First off when I took it out of the package the phone was bent and when I turned it on the screen had lines going through it and also it freezes and glitches time to time. I need a new phone or a refund. I am a first time customer and I'm already getting a bad impression. I already knew that this was a used phone I wasn't expecting it to be perfect but if boost mobile knew that the song was already there have lines through Through the screen and it was glitchy they shouldn't have sold the phone. Please help!

I purchased a new phone for my daughter because she accidentally dropped and shattered her old phone. We have a 2 line family plan we've been using for over a year for $70 a month. After purchasing her new phone using her same phone number...the boy working at Best Buy decided to take her off the plan without telling me! Boost Mobile needs to fix this issue. I've already paid $70 in advance! They did not get my permission to take my daughter off the plan!

June 27 2017
I dialed 911 on the following date and after i was cleared by the dispatcher to hang up I did that and when i did i realized that my data connection was blocked and it was because i had dialed 911 this stopped all incoming and out going calls and data connections for about 5 mins this was a problem because my local 911 center most of the time uses the non emergency number to reach callers to advise them if they need more information or such for the responding agency this is a dangerous situation to be in when data connections are blocked for say to notify loved ones that everyone is safe in this incident or to try to reach 911 or the non emergency numbers i think that this should be removed because it poses a dangerous risk

I've applied with Boost Mobile through indeed.com. They had a flyer on the window that said that you were still hiring. I live in Hattiesburg, Mississippi and I had called the hiring manager. I even submitted an email with a resume attached to it. I had tried to do a follow up for a possible interview for a part time position. I was told that the hiring manager wasn't doing any interviews. What I don't understand is how come you still have the flyers out saying that you're still hiring but not doing any interviews. If that's the case, remove the flyer that says now hiring from the window. Because I feel if it's still there indicating that you're still hiring but aren't doing anymore interviews, then to me it's false advertising. Can you explain to me how can a business keep thriving if you're not interviewing anymore candidates for the job and why is the "now hiring" flyer still there?

I just switched from MetroPCS and the service on Metro PCS was much way better than boost I paid $55 I mean $50 a month for unlimited service with the Boost and so far it has not given me any fast service the data is very slow I do not know why I have called the company and they cannot fix it they keep telling me to reboot it and I reboot it and it does not work how can we fix this or I would have to leave this company and go back to Metro PCS give me answers

The boost mobile located at 809 NW 37th Ave Miami, FL 33165 has TERRIBLE customer service. The employees are misinformed and unreliable. They sold me a pre-owned iPhone without telling me, the phone broke within 3 hours later. I wasted 4 hours of my time, I had to return to the store to exchange the cell phone. They all had a disgusting attitude, I wouldn't recommend anyone to Boost Mobile. I lost my previous phone number that I've had for years because of this, I'm VERY upset. This is HIGHLY unethical.