Boost Mobile
reviews and complaints

I recently went to a boost store the adress is provoded below. Whu I was there I had to use the restroom, the young gentlemen was nice enough to let myself use theirs. I noticed a huge garbage bag of beer cans and a foul order comong from their back room. I joked with the young man that it smelt liked someone forgot to do their dishes. Well he said, "Oh the owner Garret has been living in the basememt." I kept quiet but thought this was odd. I really hope you do not allow owners to live in their stores. Especially knowing the building being a previous tenet a few doors down, there is no proper bathroom or place to store a stove. Is there any way you could investigate amd maybe do it unexpected so they don't clean the basement or the foul smell up.

48125 Van [censored], Shelby Charter Township, MI 48317

Warm Regards,
Elizabeth L.

So i just want to say the customer service sucks like my feelings are so hurt i pay my bills on time but how ever boost mobile reps are ver disrespectful and instead of helping me they want to tell me what they think how and much they dont value there customers the experience had been hell i have a supposedly supervisor act like a pure idiot talked all over me on the phone and did nothing to help me i hate i came to boost i really do something has got to be done. And its the reps online from india or central America as they say

Friday June 30 at 11:am I had my 3nd bad incident with this same woman, I have been attended by other workers there and they happen to be very respectful helpful and nice but every time I go and this woman is working I had bad experiences, she's super rude, when I ask for help I'm not helped when I have questions I'm ignored & even laughed at. She speaks to me with such rudeness && doesn't answer my questions she sits at her desk & just continues to do what she does as if I'm not there . No one else has ever been so disrespectful where I leave with si much anger because it's hard to believe she is a worker there .

6/26/17
Phone#[protected]
I received a new phone today and called in to swap my device.
The woman I spoke to advised the she could not help me because my account was in a port out status. I never authorized my number to be ported out and so I asked who was the number being ported out to? Once again she said she did not have that information. I requested to speak to a supervisor whose name was Kevin. He said the same thing. He said because I called in a few days prior asking for my account number the account is in port out status. I find it ridiculous that Boost mobile assumes that someone is porting out a number just because someone calls and asks for an account #. I have worked in the Telecom industry for twenty years and this is the first time I am hearing of something so ridiculous. He refused to give me his name or ID #. Needless to say I was not satisfied with the level of customer service I received. So now I have my new phone and cannot use it because Boost mobile assumed that I was porting my number out. Well I was not porting it out, but after this poor customer service experience I am now thinking that I should port it out.

Bought a cheap phone and Target and wanted to try Boost Mobile.
I also signed up for $35 unlimited plan but after 4 days, I found out I would not need this cell phone and called to get a refund on the service. After an hour with the support person, my call was dropped? and service shut off.
I got a call back on another line to tell me I was not entitled to a refund because I used the unlimited service for 2 hours during the 4 days.
I was only supposed to use it for 15 minutes for which no one ever told me about. Target refunded the phone cost but had no authority over the air time.
Don't know how it will go, but I live in Massachusetts and our AG is aces and will get a complaint form filed about this.
Deceptive practices at best.

I have not been able to use internet make or recieve phone calls or text messages for two weeks today. I have called customer service everyday for two weeks and today was only day that customer service was able to fix my phone. They reimbursed me $10.00 for the whole two weeks. I feel that I should be reimbursed for more than just $10.00 because I have not been able to use my services for two weeks.

Hi my name us Yolanda Whiteside. I writing again i cancel my and my order came in anyway. No Don said is going in 7-14 business days. It turned 24 -48 hours. And now she says that i have to see the phone pay my money to sent it back. You people think I'm dumb no im not. I sick will heart failure and chronic high blood pressure and my blood pressure for6 days. I been with you guys for ten years and never had this phone. I want my money and money pain and suffering or im going to pay for a lawyer to make the lawsuit bigger. I need headquarters or CEO today this is the last day person only took a little.

Hello I'm a business owner at a retail store at 655 Main st brawley ca. Today my landlord made me aware that Anthony yancy owner of boost mobile from 119 n 8th st brawley ca is selling Telcel, simple mobile, net 10, page plus and many more cellphone company in the establishment provided by boost mobile company I'm a retail store that provide cellphone repair and I'm in contract with rushstarwireless aswell to provide service for simple mobile and Telcel your dealer Anthony yancy doesn't want us to to sell this service and what I'm looking is for you guys to email us or provide us with information to inform my landlord that mr yancy should be exclusive to boost and not authorize to sell Telcel or simple mobile

I bought my phone online. It's a LG Stylo. I got Boost service for 7 months and got an opportunity to switch my service to T-Mobile and save money however Boost locked my phone and is forcing me to start over as a customer. They say I need service for a year before they will unlock MY phone. I own this phone. How can you get away with locking it. I will buy a new phone before I ever use Boost again! This is infuriating. No wonder no one wants Sprint since they are responsible for this!

My name is Jessica Polk. On march 27, 2017 I was hired by a young man at a boost mobile location 5039 Bayou Blvd Pensacola Florida. I never filled out an application, he took my name down and told me to come in at 2 to train. We discussed my pay and said he would start me off at $9.00 hr and I would get paid for my training. From my understanding he was the manager at this location.On march the 26 I came back to the same location to train. I asked the man if I should write my times down and he said he would do it. I met the district manager on the 26 of march while I was training.Both 25-26 I waited on customers and took payments. He told me to come in Monday 29th to come train at 10 a.m at the same location. I arrived at 10 a.m only to find a different person working. I asked the lady about the guy that was working last week and she didn't kno who I was talking about. She called the district manager on the phone and she told her to take my name and number down, she is out of the states right now on vacation. I really don't want to work for this company any more because this situation was very unprofessional. I would like to talk to someone about getting paid for the time I was there March [protected]

I had just gotten this phone March 14, and one week and two days later I went to just exchange it for a new phone, because the sound is horrible when music is loud with facebook live, snapchat or instagram. I didn't know about the 7 day period, which is a horrible hing because people need to actually test the phone. The sound with loud music sounds like horrible white noise, and if it's not loud enough I can't hear it at all. I'm 20 percent hearing in one ear and 4 percent the other, I'm legally deaf with a hearing aid and this is a horrible phone. I can't hear, a clerk asked if I tested out the calling, which of course I'm deaf, I couldn't. It's a terrible phone for disabled people. I just wanted in store credit and to pitch in more cash to get a different phone besides the ZTE. Now I'm stuck with this phone because I can't afford a new one even though I just got this a week ago and it's a poor design because it's very apparent how bad the sound is. I was genuinely crying in the store because of how I'm just done with this. I don't want to pay $20 through insurance for the exact same ### phone. Highly considering just switching to a new carrier. I'm not paying 200 for a ### low quality phone. (100 for this one and 100 for another one). The one I had previously (an older version) worked better then this, it was just old and constantly just shutting off, I thought I was buying an upgrade and got stuck with a heartbreak of being to deaf function and to use a ### phone.
I literally just only want a phone that sounds fine and I can use to function independently.

30 days after purchasing the phone, the phone stop working. It would not turn back on. The insurance would not replace because they stated I had to contact the manufacturer. I walked in a boost mobile store in Baltimore, MD (Walbrook Junction) to see what my options were and was willing to buy a new phone. But the employee with the orange hair was so rude and provide terrible customer service. I decided to leave and switch my service and buy a new phone with the metro pcs 2 doors up. You should not work in retail, if you have a bad attitude.

I brought my phone in because it would no longer show any service even though my bill is paid in full the guy who had dreadlocks that works there accused me of being a sellsman that comes into that boost location which is located on west Raleigh road in rocky mount called a to z wireless which in fact i have no criminal record of any kind then proceeded to record my face and voice with his personal phone after i told him he had no permission to capture my face and voice on his personal phone and still refused to fix my phone which by his doing had ### down completely it he was rude and should be fired for his misconduct and his supervisor as well when the police arrived after i called them they told him to fix my phone since i paid for services and he made my phone act even worse

I bought 3 Galaxy S5s in 1 year because after 3 months the phone would utterly stop working. After I looked it up, the model has been discontinued by Samsung. It answered my question why Boost refused to give me a new phone under my insurance I pay for, and why they told me to "send it to samsung as theres nothing we can do". $500 for a phone that has serious issues! After complaining to Boost multiple times, I grew tired and gave up, warning people to never do business with them. They seem to pick the phones that have serious defects and sell them overpriced. Screw you Boost Mobile. Screw you.

I have received the most disgusting customer service that has every existed. I was hung up on by one of your so called supervisors. I was bounced around from department to department and left on hold for long lengths of time. And still nothing had changed. After all of that I have numerously repeated that my order not be canceled and yet it has been. The inconvenience is unreal. They make you company a disgrace to work with. I am very unhappy & every chance I get I will tell my story and let people know that this is not the company to give your money to when they laugh in your face when you need help.

I went into a boost mobile store for them to unlock my phone because I wanted to switch to a different company. The customer service is awful, but anyway I was told at first that he didn't know how and then he changed his story and told me it would be $40. I asked him which is it, you don't know how or is it $40. He then told me I was being a racist because I said I've had bad experiences with you guys meaning the company not him. He then refused to help me nor did he want to take my money to pay my bill. He told me and my child to leave the store but then he followed us out and went to his car to get his gun and he threatened to shoot us if we didn't drive away. That was the most horrifying experience of our lives. I couldn't believe he was treating us this way. I was shocked because he did that in front of my child. We were no threat to him at all for him to react in such an aggressive manner.

On feb. 05 2017 I visited your store in the northwoods mall in peoria illinois and when we walked up to the service desk your young female employee was watching pornography on her phone and left it running while dealing with us. On top of that she had a very snippy attitude with us and when she called her manager on the phone for help and my friend got upset with the way they were dealing with our problem her mamager thought it was funny and laughed at us. Needless to say we will never visit that store again.

In the beginning of December 2016 I asked to change my payment date from the 7th to the 23rd of each month. I was told it was all set and my payments would be taken out on the 23rd of each month starting in January 2017. This didn't happen in January so I called and was told it would probably start in February. I just received a text indicating my payment would be taken out of my account February 7th. I called today and was told Boost had no way of changing my payment date. The information previously given to me by two different individuals was wrong. All I have to say is this is a bunch of crap ! Boost has wasted my time and energy ! This is Not Good Customer Service ! Tell me why I should stay with a company whose employees don't know what the heck they are doing... Paul Beetschen [protected]

I have a strong reason to believe that boost. Metro pcs dealers are tak8ng beibes to watch and solicit personal information from peoples telephone devices. My phone is at a high risk and has been at risk for as long as i have been with boost mobile. I want to contact my attorney but first i would like to find a solution to this problem. Stop taking bribes! People are stalking me!

I went to transfer my old phone to boost mobile and put it on my daughters any family planning thats the olny way u get the phone free well they said i could not do cause i didnt have the account numb er to my old phone i tryed to explainthat my friend gave me the phone he brought the phone at walmart and its a virgin moblie phone and he did not know the account number to it cause he got another phone and they did not give him a account number to it and i found out that every cell phone carrier can flash your old phone and can get the account number i want to know why ey ld of done that so i can get a ew phone thats all i wanted to do is get a free phone and put it in our ily planning how hard is it dont tell me that they cant do it when they did it before i know they did my freinds that way i would like to know why they could not do that