Boost Mobile
reviews and complaints

I entered the Boost mobile store on blanding blvd in Jacksonville, FL on October 25th 2017 to purchase a new iphone and the woman working behind the counter was on her cellphone acting very livid, irrational, and completely unprofessional . She was ranting about someone and constantly cursing while I had my child in the store with me. I decided to just leave and not give my service to that store no more. This is not the first time I've had a problem with her, she usually has a very bad attitude and shows no manners towards her customers. She does not seem to care about the productivity of the store because I also have friends who have complained about the same employee.

I been calling in regards to my family plan. Hot-spot, forget about it doesn't work. The hot-spot goes crazy on 1 phone and works at times in another... Can't reach a PERSON it's frustrating with the automated service. Not everything can b solved with a machine u can't speak to. This isn't a minor issue, you have got to do something because many ppl not happy with whatever it is that's going on with boost. These services you provide ate not free as a customer for sooooo many years I feel you guys are horrible as a cell phone provider. I speak to reps after the frustration of even reaching one whom don't resolve my damn issues. I'm paying monthly for services I can't even use or take advantage of because boost is all screwed up. The service, these damn phones no hot-spot on and off no service goes offline hat the heck am I paying for? very very extremely irrate angry annoyed very unhappy. I am even considering changing carrier to metro pcs mayb they make it happen. I'm done... Very very very irrate. What is happening to you guys... Maybe losing 1 customer may not b damaging to you but many of them feel the same way I do and now that's losing business. Way to go boost.

I ordered a iPhone and it was delivered Oct 2nd. On that day my wife and I were on a flight to Minneapolis, Mn with a return date of Oct 10th. We have our boarding passes available to view. The first I saw of the phone was Oct 12th. We tried to activate the phone with no luck. We called AT & T and they said we need a sim card. So we took it to an A T & T store and they told us it had a sprint card and was locked out. I called mobile boost to get it unlocked and they refused saying we had to use it under their company. We said that nothing online said anything about company specific, it just advertised SE6 iPhone, , no sprint mentioned at all. I asked boost mobile customer service if we could return the phone...the answer was bluntly no..."sell it to some else, you are passed the 7 day return. This is Friday the 13th (for real) and I have only been in contact with the phone for 2 days. After several calls to sprint and boost mobile I gave up.

I am very upset over this. The phone is in the box it came in and the packing slip is with it. I cannot get ahold of any one up the ladder with boostmobile who has the compassion to understand or authority to approve the return. Or possibly unlock the sim card so I could used the phone with my provider. I would send it to their return center in Indiana, but without an authorized number it is doubtful that a refund will happen.

Please help me,
Sincerely, Gerald Wells phone [protected] or email..[protected]@gmail.com

As a customer service representative I was on the phone with a customer at a another large Telecommunications company. We were seeking to reactivate their phone number in order to complete a port, however the account was canceled in error several days before.

We eventually escalated the call to a Supervisor who would not provide us with their employee ID - next they did not take the side of the customer and claimed the customer lied about the status of their service/device in order to get a free phone (Now, I'm aware that customers will often pull silly stunts because... well it works. But to boldly say a customer is lying to them is completely unprofessional. Let alone as a Supervisor!)

The Supervisor eventually claimed "I will take care of this" and will get in touch with the store to get the number reactivated.

I very clearly asked him, "Are you going to have the phone reactivated on the Boost Mobile network so we can complete the port to MetroPCS?" And he affirmed he was going to do that and to wait 5 minutes and the phone would be able to be ported over.

Not only did "Jake" the "Supervisor" without an employee ID lie to us because 5 minutes later no change was made to the port status - BUT he hung up on myself and the customer without a word.

This is ridiculous - we were on the phone for over an hour and this guy lied to us just to get us off of the phone. Boost Mobile should be #1 ashamed for hiring overseas just to lower costs of their call centers and #2 ashamed that they don't hold higher standards for their supervisory staff.

In the end... this is a call center Supervisor from overseas. So why should we even expect any help.

I currently have 3 lines with boost mobile totaling 120 a month. After years my daughter got fed up with the phones having to be replaced every 4 to 6 months so we imported her number to a new service leaving me with two lines. I had just paid her bill so I called them to inform them about this. So I could transfer the credit to one of the remaining lines I had. They refused etc and when I asked for customer service in the US I was hung up on. Needless to say I have switched over the second line and will transfer the third asap.

Given bogus information. Advertised promotions not honored. Sub standard customer service. Required to make unnecessary purchase. Ripped off and treated terribly. Would NOT refer anyone I consider a friend. This service is the worst I've had. Customer care does not take any responsibility for any in store issues as if it is unaffiliated with the building covered in its logo. It is a scam to lock you into services unbacked by those providing it.

6/28/2017 my grand child work of 9 month to save of I phone 6 because her dad said no. she save and work of her money got it. went to this store 9511 chef menteur, N.O., 70127. they sold her a I phone as new and the glass fall out, the phone put up sex pop up. the I cloud reset the of owner password up how can't close the find my phone. Talk to apple support team/ boost support/and cloud couldn't reset I cloud password. so were do she go how. this bull your store people steal and lie for money this not right

After logging on my account I realized that boost already charges $1.65 for 911 fee. I pay my bill at Zerone Wireless 3654 Germantown Avenue, Philadelphia, Pa. They have been charging $1.00 for 911 fee as well. I spoke to your customer service (Carlos). He said all boost payment centers were told not to charge additional 911 fee. This has been going on for quite some time. What can I do ? I pay 2 boost bills. I would like to have my money back, and make sure that they are informed not to charge this. It's bad enough that my $35 monthly fee includes a $3.00 Boost/Virgin Service fee, along with the $1.00 911 fee.

Boostmobile has been ripping me off for 3 years now.I pay for me and my daughter.They keep chsnging my plans which we use the $45 unlimited and try charging two days early but i lock my account credit card till due date then thry interrupt us.Phone hasnt worked and ripped us off $45.00 plus tax on my daughter and over charged me.And now slowed my data doen so slow i have to wsit 10 minutes to get a text through.And a app says pending .And violating my first amendment by banning me from the community site cause i said i was suing them.

9/16/2017 I'm calling since 12:00 pm today to get support warranty on my phone, everytime i called the Brighstar they do not have my information, i called again Boostmobile and they give me different serial number but nothing is matching with my phone or my informatin, i purchase this phone online, and they do not have correct information on the system i just keep calling here and there and is now 5:15 pm and nothing is solved.

My phone is not charging, need to change the battery.
[protected]

I came into the store inquiring about phone prices. The employee working the counter was eating when i walked in and acted like i was a bother. I asked about the two different prices of the phones and how you would qualify...she continued to act rudely and say things like, " I don't know, DO you qualify? " I told her I did not know if I qualified and asked her for assistance to find out. She continued with a bad attitude and said she couldn't look it up without my phone number. All she needed to do was politely asked for my boost mobile phone number and offer to look it up to tell me what price I would qualify for on a new phone today. She eventually looked my phone number up and let me know I qualify in November. We had another phone that did qualify, but I changed my mind on making any purchases at the store today.

I will be going elsewhere to buy a new phone today. It was some of the worst service I have seen within a store. She should have some training and on the job monitoring for a short time of you want to contiune to have her interact with your customers.

My YouTube Google chrome game apps Facebook app nothing runs payed 50$ bill for unlimited plan to get just talk and text been thinking it's just boost or my phone or connection to boost but I have no idea my GF got it to where I could just complain about it here but she say it weird u can't do nothing else try to upgrade but phones expensive and idk if I want to even try to just get same outcome and and service

i am complaining about the customer service i recieved today. how i was hung up on twice, made over four phone calls over two and a half hours on the phone and still the issue i have has not been fixed and i am very upset and didnt not appreciate that i was not helped at all! i am being told that i now will have to go two weeks without a working phone because policy doesnt allow them to fix my issue!

I am on the 35 for 3 gbs plan, however they have advertised 35 for 6gbs plan and it's a prepaid plan...they would not honor the plan they are advertising...that's false advertising!They tried to say it's only for new customers but nowhere on the advertisements does it say that.I do not apreciate being lied too...after this month i will not do business with you or recommend boost to anybody

I got boost mobile maybe 2 weeks ago if that.. I'm at work about to order food and I see "boost mobile FSQ" took $212 and then I called boost mobile and they say call you bank cause we didn't take any money from your card. So I call and they won't give me my money back I have to dispute it. Mind you I have 2 [censor]ing kids and I don't have time to be waiting 90 [censor]ing days to get my money back. I will never ever recommend boost to anybody and when I get my money back I'll be switching to a different carrier!

I was informed that the store locsted on hwy6 s was running a promotion all you had to pay was $15 and you would get a free phone and first month of service if you switch over to boost so on sat july 29th i drove 30 mins from my house to this store and was then told the only way i can do it is if im added to a boost account that's already activated i advised her i dont know anyone with boost at this time. She said let me see what i can do. She did something i the computer and said okay you pay the $20 today and your monthly bill will be $50. So im like okay cool. I get a text message that said i was removed from a family plan and my monthly bill is $50. I didnt think anything of it because that's what she told me my bill was and i knew it was not time to pay my bill yet. So today 8/19 i wake up to run some errands and i needed my gps but i would not pull up so i factory reset my phone because i thought something was wrong. But it still didnt work i tried to send a text and i got an error message that said "BSTFreeMsg Text message not sent due to low balance. Recharge account. To find Re-Boost Location from handset go to Web then Re-Boost Locator."
So i went to a boost near me and they did something to the phone and it still wouldnt work so they looked up my account and said my bill was due its 50 and i told them the same as i typed above and the guy their said that sounds like fraud and to contact the store or corporate they can fix the issue and credit your account. But i needed my phone to make the phone calls and so since i only had $20 to my name i switched to the $3 a day plan to be able to use the phone today and tomorrow to try to get thia issue resolved to file a complaint and to get my service back activated with the unlimited plan for the rest of my month to the 29th. And have a $6 credit because i shouldn't have had to do that and i shouldnt have been lied and manipulated just so the store can get a sell this is not right and i need the issue resolved. I asked for corporate number no one will give it to me i spole to like 5 stores on hwy 6 they all say it wasn't their store or its no way to look ot up to sew if it was done at their store. The customer service only noted my account and said they will escalate the issue and some one will get back with me as i explained after tomorrow my phone will be off so i want be able to have my issue resolved. Please help me because my next step will be to contact the BBB and the news. Thank you a very disappointed and highly upset customer. Lashondra Ford

On August 10th my bank account was hacked by Boost for $843.39. Boost claims that it must have been me because the shipping name and address must match the name and address associated with the card. WRONG... the shipping name is not me, the address is not mine. I don't have Boost Mobile, never have and NEVER will.
With the help of my local Police Dept, I got there merchandise back to them by the August 15th. They promised that I would have my money refunded to me that day. Again WRONG... Now there telling me I have to wait 20 day for a refund.
This isn't a refund because I'm canceling an order, its paying me back for the money you stole from me.
I am discussed with Boost Mobile and will never recommend it to anyone.
You get what you pay for = Boost Mobile

From day one my husband went In and switch from metro pcs big mistake we walked at that day spending well over 200 hundred ...free phones right? Then my husband did not have service for 6 days . We set up auto pay and every month our phones are cut off in the middle of the night ...so we went in the store and paid cash and low and behold my husband phone is cut off at 1 am. When there is nothing we can do until they open we use our phones to work at night . We will be switching back to metro pcs . Boost customer service is the worst

On 7/20 I I ordered a Samsung galaxy s8 online at the price of 541.00 tax include. On 7/21 I got the follow email from boost.

Hi THEODORE PARADIS,

Your order has shipped and you may track the shipment now. Please use the tracking number given below to track your package(s). You may track your order by copying the tracking number(s).

Order key :bo-teed-3931390
Billing Information :
THEODORE PARADIS
19102 Summer Anne Dr
Humble
TX- 77346-

Order Cost Summary

Phone and Accessories Subtotal : $499.99
Shipping Fee : $0.0
Device Deposit Amount : $0.0
Tax : $41.25
Order Total : $541.24

Shipping Carrier: Fedex
Shipping Tracking Number:
[protected]

Please use the following URL to track shipment:

www.fedex.com

Thanks,
Boostmobile
I Checked the tracking number on 7/25 to see what time the phone was coming, it showed the end of the day on 7/25. At 5:45 I checked again because I got another delivery by FedX at 4:00pm and don't know why my phone was not deliver at the same time. When I put in the tracking number it showed return to shipper. I am on oxygen 24/7 and can't leave my house, so I was here all day waiting on the phone. I called Fedx and get some very nice lady that said my wife had refused my phone, but I tell her my wife was out of town and couldn't have done that, she checked further and said oh my god he when to the wrong address, but she could stop the return and have it shipped back to me the next day. The next day I call Fedx and they told me they couldn't stop the return back to boost because of policy. The phone was returned to boost on 7/27. I even had a rep from Fedx called Raul call Boost that they had made a mistake and would pay for the return back to me. Boost said no that they had cancelled the order and I would have to place a new order. I went to order the phone again and was told that the promotion was over and I would have to pay full price. That's crazy. I order the phone in good faith that I would get it and boost failed to get it to me. They hired Fedx, not me. I want my Samsung galaxy S8 at the price I paid. I have made over 20 calls to boost since 7/26 and on this Tuesday I had one nice rep tell me not to worry that I would get my s8 and she would call me on Wednesday to confirm when it would be coming, but I never heard back from her. I have to keep calling and telling my story, so many times and everyone tell me not to worry, but they never call me. I have been with boost for over 8 years and this is no way to treat a good customer. Please help me and get my S8 overnighted to me.
Thanks and God bless you

I have had trouble for months trying to get credit and a replacement phone I have filed a complaint with the BBB as well over this .I paid for coverage now they want let me have a phone but gave me199.00 dollars credit I have called for months one store has me call another or go on line or call customer services one lie to another I've never been so discussed in my life if I've paid my insurance each month I expect my phone to be replaced this is called insurance fraud don't you think