Boost Mobile
reviews and complaints

I gave been a customer for about 10 years or more. I asked an agent what I qualified for on discounts. I found out none special, just the ones that everyone gets. That is sad to reward a very long time customer like that. And in the time I have been with boost I have 4 phones in my house. I will start looking for a company that rewards loyalty. The agent wouldn't give me the information to contact anyone regarding this matter. I did take screenshots.

I seen a ad about getting a free reboost card. I followed all proceeder until finally when it seem like a scam I called boost. The first time I got unhunged up on. The second time I was on the phone 1hr and 55mins. To get told I was a lie after they pulled the ad up and seen it. Then after I said I'm just calling coorporate then then tried to brush me off with a payment that I didn't want. The whole matter of me calling was to find out if it was real or fake. If it was fake y'all needed to know before more people called. And I was treated like I was trying to scam them. When I got scammed I been with boost for 3years. I never got treated so unfairly they had me second guessing myself. I'm pissed.

I called in to customer service to inquire about purchasing an iPhone 6 plus. The csr told me that I qualify for the boost up program and could finance the phone for 1 dollar! So I went in the store at 356 East Pipeline Rd Hurst Texas 76053. And the lady sold me the iPhone 6 not the plus! I'm not too familiar with iPhones so when I got home my daughter told me that wasn't the six plus but it was the six! Which is on sale for a 100 dollars I might add so there was no need to finance a phone for a hundred dollars when I could have just bought it! So I take the phone back to the store to return it 4 days later and she said they don't do returns! I told her that it was told to me that the return policy was 7 days. And she still said no! Now im supposed to be stuck paying 300 plus dollars for 18 months for a phone that's only a hundred dollars. An its not fair! I have been a loyal customer of boost mobile for ten years and this is not acceptable!

I went back to boost because I bought three phones from there. none lasted over six months. something always stopped working on them. the customer service rep, who was inept, inexperience, bigoted and rude to say the very list, could not even read properly, not only did nothin to help but grabbed my phone proceeded to reset it without my permission and damaged my phone further. boost owes me a new phone and apology. I will probably file a lawsuit at this point and switch carriers. I have been a boost customer, in spite of their overall lousy reception here since 2013.

Today at approximately 10:30a.M. 2 employees were chain smoking away as I entered and exited my local publix (who's management said it is against complex policy for their employees to smoke in front of building). I had to walk in the road to avoid them and then they tried to ask who I was doing and I told them, "it is extremely tacky to have employees, especially management, allowing this smoking and participating in it!" they had me repeat it and then laughed and were on new cigarettes as I left publix, again having to walk in road to avoid their smoke. I tried calling your number for customer service, waited a long while then had the phone clerk tell me I needed to go to boostmobile.com right away, only to find out there was no customer service online. Hopefully this gets to you well and you correct if because I stand by what I told the employees, after they made me repeat myself, "I would never shop at a place that cares more about getting quickly to their next smoke than their customers!" thank you my name is shaun perdue and my phone number is [protected]

Ive only had the lg x charge for 2 weeks it doesn't connect to Wi-Fi im supposed to have unlimited internet and its beyond slow ive called and i have gotten no where with this i think this is very unacceptable and also false advertisement...something needs to be done about this IMMEDIATELY...i cannot evem load up a google web page and says concurrently that i am offline when i know ive never touched my data turn off and on button...THIS IS UNACCEPTABLE

I have been having major issues with Boost mobile in the past few months. My phone was overheating & malfunctioning so I sent it in and Boost made me jump through a bunch of hoops without any resolve to get a basic refund. I was contacted by someone who agreed to send me another phone as a stand in while I returned the other. While inquiring about my refund, I was told several different stories, one hand I could get my refund but when I talk to other ppl they said I could not get it. I was annoyed now & it was escalated to where I spoke to a supervisor who said I could get my refund & Boost could send me a new phone, covering the charge of whatever I chose & that I could get my refund in 2-3 business days. Relieved, I waited 2-3 days but got no refund. When I called Boost to address this issue they said the refund was not in the call notes & there was no refund to be had. Basically, this lying supervisor just said that & now I am looking like the liar now bc all the others going through the call notes didn't see this. I was livid.. What kind of company is this which allows them to lie to loyal customers. Mind you, he wasn't the only one to tell me I could get my refund. By this time I am calling all the time, drilling them for my refund bc I was told I could get it all the while my phone still wasn't working. One supervisor tried help & when she realized there was no way to fix the phone, she told me she will call me right back and never did. I was waiting on my landline with a dead phone in the other hand. Boost has a bunch of supervisors lying to customers and giving up on them. Now, Boost has my money and my phone and they 'launched an investigation against the ones who lied to me' We know that's not gonna do anything & the headquarters # was down so I can't file a complaint there either. This company no longer deserves my service... 7+ years of loyal service and I get treated like this. Lied to, put through hoops and people giving up when they can't or wont resolve an issue. Never. Again.

On 5/8/18, I purchased the item in the subject line at a local Boost Mobile location. A week later I chose to return it because it did not work. The store rep arranged a
"good faith" exchange of the same item, another brand new one for me to take home and try, in lieu of a refund.in "good faith" I did what she suggested and had to return that item 2 weeks later for the same reason.

I am seeking a full refund.

I went to switch to boost from metro at the store on pace blvd in pensacola florida. Not only did it take 5 hours for me to get service, the service is horribly slow. I have never made a more disappointing decision in my life by switching to boost mobile. Next month I will be switching back to metro, where they will provide me with another free phone but better service and it will only take 30 minutes for the switch. I will never return to boost mobile nor will I recommend it to anyone. They are by far the worst phone service you can get.

I'm not getting certain text messages. I have had people call me wanting to know why i haven't text them back. I have deleted my call history. Old text messages. Restarted my phone. Optimized my phone and still nothing is working. I have had this phone for about 2 months and have had same problems after having it for 2 weeks. If the same problems don't get fixed with this phone I may condider going to a different phone carrier.

Client phone number [protected]. I changed my Boost mobile plan to move from 2 lines at $35 each to an unlimited family plan for a total of $80 per month. I was informed I had a $20 credit that would be applied on the next billing cycle, so I expected a bill of $60 for my first month on the family plan. Instead Boost billed me $188 in the first month. $58 on 4/23, $50 on 4/23, and $50 on 4/23 again.
I have spent hours on the phone with Boost customer service only to be transferred around to various customer service agents, hung up on, and transferred to American Express claiming it is their problem. The agents have a limited command of English and no ability or willingness to solve the issue. Managers are non-existent or purposely unreachable.
The desirable resolution is a refund of $128 dollars.

Boost mobile arabi louisiana store
The guy working friday this week
Was very rude to me and my son.
My son bought a boost phone and
Wanted to pay his 50 dollars for the
Month, and also purchased a hard glass cover for the front of his phone and the guy refuse she put it on for him and told him he had to move old so he could take the next customer. And also said he didn't put the mower for anybody which is not true because someone put a note for me. Russell beaty [protected]

Danielle,

I feel your pain with the Network unavailable issue... The identical thing is happening to me. The difference is, after 4 days, all day, after being transferred to non-existent extensions, lie after lie compounded with more lies, that "MY ISSUE HAS BEEN RESOLVED" crap, my last and final call while utilizing and expending my entire 50 minute roaming allocation per month to BOOST, I made myself so clear, my ears are ringing. I am a cancer patient who is currently undergoing the most aggressive chemotherapy there is, to date. I have been hospitalized -3- times for emergent services due to life critical effects. I live alone. I have to maintain an ongoing, constant and frequent line of communication with my Oncology team. I cannot do so once my 50 minute roaming free-bee is gone. It was gone last month for two weeks. I am reporting them to all regulatory agencies, as well as put it on record that in the event I have an emergency and need to speak with my doctors or vice verse, and am unable to do so absent any connectivity, AND, in the event I should suffer a premature demise due to connectivity issues, there will not be a Boost Mobile nor Sprint Corporation for long. My family will own them. I am also filing Grand Theft charges against them for illegally withdrawing 3 months of payments for $45 without any such permission, express or otherwise, AFTER already auto paying on the 13th for my monthly service, WHEN I HAVE NONE! I need this to remain out there, until they opt to delete it (which they will.) If my attorney will consider adding you as an additional complainant, please let me know if this is something you would desire to pursue. Thanks... Good luck! (Viral with continous posting)

Everyday I am unable to make/receive calls same with texts when I am at my home. I receive an error message "mobile network is unavailable" I am however able to use the mobile network data ( not WiFi). I have made multiple calls and spent hours on the phone troubleshooting and resetting. Each call ending with the representative telling me that they can't resolve my issue and I should contact the maker of the phone lg. Funny right? The error clearly states MOBILE NETWORK not available. So I call them and am laughed off the phone as I knew I would be. So my network carrier cannot fix the issue and the manufacturer cannot fix my issue. I requested a refund from boost and was told that because I used 7 mins worth of calls that they cannot refund me... WHAT? I used 7 mins of an unlimited plan and you won't refund me? Ok so my next question was since the issue is with the mobile phone I bought from boost when I got the service ( not a byop) then your company should send me a new phone.. The boost representatives response was and mind you this was a manager" I don't have a new phone for you, I can't refund any money, I can't resolve your issue, I can transfer you to another dept". What department she wouldn't say. I asked what they were going to do that she as a manager couldn't? Again no answer... No explanation. Basically told me they won't do anything. Don't get this service. Boost mobile does not care about doing the right thing for a person that pays for service.

I have been unable to use my phone for the better part of 2 weeks while at home. I was told the cell tower close to where I live is being repaired. When I called today to get a update or additional info, I was told while they have no idea when the tower will be fixed that I should consider moving in order to have better service with your company. How unprofessional is that and why would this agent who represents your company feel comfortable saying something like that to a paying customer. I have been a loyal customer for at least 3 years or more and this is the type of service I am to expect when calling customer service? Needless to say I will be leaving this mobile provider and switching to at&t with my fiance who also was a boost mobile customer!

This is the worst cell phone company I know. You call know one seems to know what there doing. They keep switching u back and forth because they dont know what to do including the tech support.
Keep dayimg wait 24 to 48 hrs.

Terrible experience. Started the first day got phone and still havent corrected probem.

Towers less than a mile signal are atrorious.

I will be glad when There is a prepaid company with great service.

Give this company no 🌟 s

An employee by the name of dakota danielle poturich has threatened me with physical violence. I am not a customer with your company.

I, unfortunately, am a relative of this employee, and I do not appreciate how this young woman has spoken to me. I've included the conversation. The last two photos are her fake facebook she made, just to harass me.

My name is jacqueline laviner.
[protected]
[protected]@gmail.com

I'm not looking for anything, I just want to let you know how she handles people, or any inconvience.

On May 29th 2018 Purchased our phones from Boost Mobile for total of $791.00 for 2 phones. I had previously had an active account with them with 2 lines for more than a year and had wanted to upgrade. However when I received the phones on May 31st 2018 I didn't realize one of the phones were completely defective and was locked unable to activate until I went to the store where one of friends franchise managers informed me of this matter. The franchise Manager and myself tried to contact Boost Mobile corporate to get the matter resolved. The representatives continued to patronize myself as well as the Boost Mobile store manager and hung up on us each time we called a total of 15 times .we requested to submit the phones back the denied use the ability to return after 5 hours of back and forth with them they Boost Mobile Sales representative at the Corp office claimed he was sending us a label and an email confirming our refund for the defective phone. We waited for 30 minutes and never received it he begin laughing on the phone at the franchise manager then he hung up on us. The store manager called back to corp upset asked to speak with the corporate sales manager and he claims he was going to correct the individual and informed us there isn't a label to send us to send back the defective phone Samsung S8 we a reference number he provided over the phone and claimed it was emailed to the wrong email he claimed to resend it we still never received it. so we called back we had to speak with another department who later gave us the reference number to mail the item. they explained you will not be refunded until the phone is returned. We went to Fedex only to find out that the reference number Boost Mobile Corp provided is not for free shipping we had to pay $15.00 out of pocket. We called Boost Mobile corp again only to find out we have to send back defective items at cost. I asked why we paid for the phones they should provide a return label when the submitted the product just in case of situations like this. They said its not their problem he corporate representative. This caused me and my husband without a phone for 48 hours we use for work. It forced us to go to Best Buy and purchase another phone at a reasonable rate spending an additional $400.00 because we didn't have means to pay 700 again for S8 phone. Now when we purchased the new phone Sony that is universal service provider we went back to Boost to connect the phones. Boost Mobile claimed the IMEI doesn't match with there system so the would not connect us unless we purchased the phone from them I explained we did purchase a phone from Boost however it was defective and we needed a phone. That forced me to go to another service provided. We then tried to add the second non defective phone and leave their services only to find out boost mobile blocked and locked the second phone from transferring to another service provider after contacting Boost Mobile again they said if you purchase a phone from them paid in full you are required to stay with them for an entire year. I explained this isn't a contracted phone we paid cash for it they claimed the moment you activate the account you are automatically contracted to their services for one entire year. I explained this is a prepaid services they claimed it doesn't matter I will never be able to use my second phone anywhere else until after a year unless I go and purchase another phone. I said this is violation of FCC and Consumer services. So I am reporting them here and to the BBB, FCC, CCS and OCC. That's Fraud and they still have 400 of my money for the other phone and told me after I pay and sent it back I have to wait an entire month for my refund. This is Ludacris

This is a letter about how disappointed and upset I am with boost mobile. On may 1, a friend of mine and I visited a boost store in findlay, ohio, to get a smart-phone and access. My previous phone was a flip-phone and I wanted an upgrade. My friend told me about boost and he was paying $35 a month for service with a smart-phone. I was paying $30 a month for service for just a flip-phone.

I told the employee of the boost store on tiffin avenue, findlay, ohio, that I was interested in a smart-phone and service for $35 a month (as advertised). He recommended a phone and told me that for the first month, I would be on the $50 a month plan, but when I came back into the store to pay my next month's bill, I would be put on the $35 a month plan. I asked him several to be sure that I would only be paying $35 from then on and he assured me that was the case….. Taxes and fees included! The employee was nice, gave me a free car charger and case for the phone. He also helped get my bluetooth set up in my car.

Everything was fine for the first 30 days, but when I went in to the tiffin avenue store to pay my bill on may 31, at 10:15 a.M. The employee that I originally dealt with was not there. The employee that was there had tattoos all up and down his arms and just didn't impress me as being very professional (baseball cap and all). I told him I wanted to pay my bill. He said it will be $61+. I told him that I was told my plan could be changed to the $35 plan if I came into the store to pay my bill. He said that wasn't possible. Now, if even if I was on the $50 plan, why did I owe him $61+ if all the fees and taxes were included? So the employee flat out lied to me about the monthly cost! By the way…on my way home, I received a text saying that I had paid $57 (which I had not), so I had to call the office again to make sure that charge was removed from my credit card. Plus…. Why did it say $57 when he told me it would be $61+?

He told me that the guy that I dealt with would be at this tiffin avenue office at 3 p.M. That afternoon, so I made another trip back to the store and arrived and 3:15 p.M. The door was locked even though they were supposed open until 8 p.M. I waited around for a bit and finally another guy came and tried the door to find it locked as well. I sat and waited a bit and finally the employee (the same one from 10:15 this morning) came to the door and the other man that was waiting went up and I thought they might be doing a drug deal……the "customer" went up to the guy and handed him a bag and the employee gave him money. What would you expect seeing that…. I'm just sayin'!

I finally was able to talk to the same employee again and he said I would have to go to the other store to talk to the guy I dealt with initially. So away I went. When I arrived at the other store the employee that I originally dealt with was not there (I was told he had been fired), but there were two other young guys there…. Both very unprofessional - looking with tattoos all over…. I was not impressed! I told my same story to these guys and they said that it was impossible to change the plan. They told me I could change my phone number and get the $35 plan, but that just wasn't an option with me! I told them that I would not be paying my bill and would never be using their service again. They told me that if I went to another service (verizon, for example) that they would not be able to use the same number. After a few choice words on my part, I said "thanks for nothing" and left.

I immediately went to verizon and told them the story (I had only been gone from verizon for a month) and asked if I could use the phone that I had gotten from boost and start using their service with my same number. Of course, they had to check the phone and wouldn't you know it, boost does something to the phones they sell so no other cellular service can use them! I didn't care, I needed a phone and service and I ended up paying less that I was going to have to pay boost…. Plus, verizon actually sends me a bill. What a concept! What a pain it is to be a boost customer and have to go into the store all the time or have them automatically deduct from a credit/debit card (which is something I never do). I'm so glad I hadn't signed up for automatic withdrawals as i'd probably had a hard time getting reimbursed!

I'm now a happy customer with verizon and will let all my friends know what a horrible, lying company boost is, not to mention the unprofessional-looking employees that are employed there.

I made Every Attempt to resolve this matter to No Avail! My cell phone's screen has been shattered for Well Over Two Long Weeks! This has become A Major Health Risk at this point; whereas, slithers of glass fragments are cutting unto my face & fingers whenever I use my device. I have contacted Boost Mobile Well Over 10 times (By phone & in person)! I have insurance yet some Claims Affidavit is holding up the process! I have turned in the form Two Weeks Ago & I Still Do Not Have A Resolution! Im Very Disappointed!