Boost Mobile
reviews and complaints

Purchased the phone online on june 13 received it june 15 returned the phone to sender on june 15 cause gbe screen went out once the phone went dead. Plug it up to charger it never came back on. Sender recieve phone back june 17th at 531pm. No one has called me in behalf if refund or a replacement.

Reasons why I left Boost:

- Endless network issues (resulting in days-long outages) are always met with the same “we’re upgrading towers in your area” excuse; if you’ve upgraded your towers so much, shouldn’t they be flawless by now?
- The website/app makeover feels far more watered down when trying to locate/modify account information; I couldn’t even check if the promotional +2GB of data still applied to my account.
- When contacting support online, my request that they e-mail me instead of calling (because I’m at work) was always ignored.
- I recently started getting roaming warnings for little things like entering the parking garage under my office.
- 4G was a VERY rare sight to see in my phone’s status bar. Antenna was always at 0.5 out of 5, no matter how often I reset the PRL, etc.
- I didn’t enjoy visiting the physical Boost store in Farmers Branch, TX. The employees weren’t helpful in addressing my issue and they kept blasting mariachi music from a boom box on the counter.
- It took nearly FIFTEEN MINUTES to get a customer service rep on the line yesterday after meandering through an extremely frustrating web of automated menus; once I was transferred to -another- person, the new rep refused to provide me with my account number, and instead proceeded to aggressively pester me with other questions.

And the tipping point, the absolute LAST STRAW:

- My fiancé had an emergency in the middle of the night, half an hour away. He called me 17 times. How many missed calls did I have? ZERO. That was completely unacceptable, and had become a more prevalent occurrence in recent months. If i can’t be reached, what’s the point of paying for the service? With how terrible my service was since I first signed up on 1/21/2014, I know I deserve a big, fat refund.

The only UNLIMITED thing you get with Boost is PROBLEMS.

I am now a very happy T-Mobile customer and get outstanding service for the same price. Should’ve switched a long time ago and saved myself all this hassle and stress. Prepare to lose at least two more customers, Boost, because I’ll be aiding in switching my parents over soon.

I am posting this review on multiple sites while Boost refuses to even acknowledge my issues on social media.

On april 16th I purchased a lg stylus from a boost company and signed up for the boost mobile service. I went out of town the next day 24 miles and could not use my phone. I could not even call 611 and speak to boost. I returned to the boost store on 4/18/2016 and was informed that boost was having connectivity problems in certain areas, but it was only one and I should be able to use my phone in other areas. On that same day I went to another location and could not make a call. I contacted customer service and they tried some trouble shooting and told me the situation was fixed. On friday the 22nd I went back to the same location of the 18th and was not able to make a call. I called boost tech support from another phone and talked with them over 45 mins and they could not get my phone to place calls and then they transferred me to lg without even telling me. I contacted customer service once again on saturday 4/23 and they tried to trouble shoot the phone but it did not good because I could use the phone from my location but not 15-25 miles away from my home. Once again they transferred me to lg without informing me. I called back and got someone that spoke better english and she told me that I was in luck I could go back to boost and get another phone because I was within my 7 days. I went back to boost and they told me no they only offer 5 day return policy. I called boost again and they sent me a phone so I could send my phone into lg for a warranty repair. I got the phone on tuesday april 29th and took it with me back to the boost store to get some assistance. The boost rep [later found out he was the owner of the xtreme wireless in benton harbor as well as niles michigan] told me it would do no good to send the phone back because it is not the phone it is the net work. After talking with him for awhile I have decided to go back to my previous service and while walking out the door I noted a picture of large cockroaches that they have glued on the door I jokingly made a statement that I wish you guys would get rid of these roaches! The owner said "just trying to make you feel at home". I was appalled I made a statement that I don't have roaches. I headed to my care and thought more and more about that statement. I returned to the store to ask if he really said what I thought I heard. I waited for him to finish with the white couple that had walked in just as he said that to me, and asked him is he said just to make me feel at home. He said he did but they have them at the store, I stated you really insulted me, I don't have those at my home, he tried to laugh it off but I want him and boost to know that I was offended by his demeanor and that remark.

On Jan 4, 2016 my Boost Mobile bill was due. Then I saw a great ad to get (2) two new phones with another company. I called Boost Mobile and requested my account number, in order to complete the process for my NEW service with a NEW provider. I was offered a new phone if I stayed [a lesser quality phone, by the way]. I refused the offer and proceeded to change my service...ON THE SAME DAY!
I contacted Boost Mobile to request a refund for service NOT USED. I was on hold for (5) minutes to just to be told that when I began service with Boost Mobile it was in my agreement that no refunds...SERIOUSLY?
I want my money back! $37.00 dollars...Boost Mobile makes millions!

I made a debit card for daughter cell phone that was disconnected on 2-19-16. The automated system still says the phone number is disconnected, I've contacted Boost Mobile and my bank because boost mobile drafted 2 payments for a pre-paid account that totals 35.00.Boost mobile is telling me that I needed to contact my bank and the bank is stating I need to contact boost mobile. The customer service rep.is telling me that I have a pin code, I've never was given or set up a pin code. I just want my money back, when payment is not made in time, the service is disconnected. Why is it a pain to be reimbursed? I'm in the customer service field also and a unsatisfied is never good, the customers is top priority.

The android cell phone I purchased from Boost Mobile about one year ago has given me nothing but trouble. The latest happened today when I received an e-mail about six hours after it was sent. The problem is, the e-mail was from my place of employment asking me to come in to work. Not receiving this message for six hours after it was sent has put my job in jeopardy. If I would have received this message in a timely manner not only would I have had extra money, but my job would not be in jeopardy. I blame the bad service received from Boost Mobile for placing me in this positon.

On November 17, 2015, I ordered a boost mobile hotspot after a recommendation from a friend who uses boost mobile phone services. I paid for overnight delivery, and sure enough it was delivered the next day. I did not have time to activate my hotspot until November 26 at 1:36 AM. At this time I was told that I had 1.5 GB, by 10 AM the next morning I had no gigabytes. I was on the phone with boost mobile for about two hours and the conclusion that they came up with is that I can only watch one to three movies and then my 1.5 GB would be gone. So I just paid $25 for less then 10 hours of Internet. They were nice about it and they gave me $25 for December 2015 and said they fix the issue. The issue was not fixed and after being on the phone with them for two hours I had not the strength nor the wheel to talk any further with this company. I called back a week and a half later about this matter, I was greeted by a very rude foreigner who promised that someone will call me back because he escalated the phone call, and told me to put $10 on my account and that will give me an extra 2 GB. That was a lie. I waited another week and a half and I Applied the $10, where I was told they have no $10 plans to replenish. The reason I'm writing this is because I've had the worst experience with boost mobile, I have never use their phone service and wish I have never use their Internet or hotspot. Their customer care wraps are very rude and not helpful and you can barely understand them. Obviously they tell you anything to get you off the phone. I will not recommend the boost mobile hotspot to anyone or your phone service. But what I will do is take a picture of your mobile hotspot and make a post on Facebook letting everyone know what they are getting if they invest into your mobile hotspot that it is a rip off and a waste of their money. I recommend that people go with AT&T, when it comes to this Service and the way that I have been treated about my dollars I have nothing good to say about this company. Yes it is affordable but it's not good service and if I have to put a few extra dollars in to get good service and that's just what I'll do. Boost mobile you have then Voted The most sh#%tist Internet provider in all of America our hats goes off to you.

My wife and I purchase new boost phones several months ago. When we did they gave use receipts and info to submit to get a $100 rebate on each phone. After 2 months I called Booth and they told me they did not have the bar codes from the box. We did submit them and after a serious talk with the rep she called me back a couple of hours later and told me they found them and I would get my rebate in 6 weeks. I waited and received one rebate today. I called them about the other phone and they said they did not have the paper work and would have to go back to the store where I purchased them and get them to submit another rebate form. This is BS. They are committing fraud by not honoring their rebates and making people jump through hoops. I can all ready imagine what I'm going to run into when I go back to the store.

Boost mobile will occasionally offer coupons via messages. My plan is monthly unlimited voice / 5gb data. The offer was good until may 21, 2015 and it arrived when my monthly $35 plan expired (After may 13).
The offer was this : " spend $20 and get $15 free from boost mobile". Problem: if you refill online by calling #233 or 611, the automated response unit (A friendly cool man's voice) will not offer an option to use a coupon if you pay by credit card, as I did. With no option to use the promo code, similar to the pre-paid card available at retail stores (In $10, 20, 30, etc amounts) , you are essentially locked out from using this promotion. I'm waiting to hear from tech support - turnaround is within 24 hours. Meanwhile, the $20 I applied to my account will not let me use my phone until the $35 amount is fulfilled. The attempt to get the $15 credit, to bring my monthly plan amount to $35 is not possible because boost has no options for tech support or customer support to help with this coupon promo. Essentially, it's air promo and I am hoping to visit a store and get resolution. Boost mobile works hard to make customers their own self-support specialists with online help and voice automated instructions, but implementing a promo offer which has now expired, is another reason why you should not like boost mobile.

Bought my phone 8/23/2014 brought it to radio shack where I purchased it because it froze 'radio shack called boost went through their procedures then after 21/2 hours was told they would replace it. I waited for 3-5 days didn't receive it so I called the manufacturer where I got a rep again explained what was going on and she said she needed my credit card what? I said for what our tech support will fix the phone my question was how it messed up for the rep at radio shack ! So now the rep for boost gets all my info reads it back to us (We were on speaker phone) he assures us the phone will come in 3-5 days I waited and waited now here's the phone call to the manufacturer again (Do they read a script) same things said so now i'm angry I want a super omg on hold again 'super says same things I already heard so then I say this is how it will go you will send me a new phone as promised or I go to the better bussiness bureau and or susan hogan channel 12 wpri then I ended the conversation by hanging up because there was more of the same bs being said then I asked myself (I'm not rude to people who speak very little english) is this why they get people who speak very little english so they can say you misunderstood them, well I will tweet 'facebook I will do what I have to so no one else loses money over boost mobiles bs

Be carefull with the boost mobile customer services (Calling center) in dominican republic because selling your information in your boost mobile phone account:

Be very careful l with the boos t mobile customer service (Calling center) in dominican republic

To all those who have boost mobile, be very careful, because the customer service of boost mobile in the dominican republic, is using the information in your account of boost mobile cell phone (Such as the phone numbers at of you call, whom you are sending message, who call you) , for other purposes, receiving money from people in the dominican republic who want to have your information and the staff of boost mobile in the dominican republic by money holding this information and selling it.
Be very careful, because this is happening, it to a man from dominican republic, living in usa and has problems in dominican republic with a woman, and that woman looking and pay a employee of boost mobile customer service in the dominican republic for that would give all the information that man had on the phone and account of boost mobile. The women use all this information to do harm time to the man and caused him a many problems. The women confessed that she was paid to an employee of boost mobile customer services in the dominican republic to get all the information that he had in the boost mobile cell phone and account.

I went to boost mobile to pay my bill on sat. 23, at 11.00 am when i got there the doors were locked. I read the sign and the sign says open at 10.00 am. I had to sit in my car for almost a half hour. What kind of business makes there customers wait for a half hour just because there employee is in the hair dresses next door from them. This isnt the first time this happen to me. I.m just getting a little mad that i have to keep coming back just to pay my bill. That a waste of time and gas. I hope this wont be a problem in the future any more. My name is donna lefante. My email is [protected]@yahoo.com hope to hear from you soon.

[protected] I called boost mobile customer service to make a payment with my debit visa card. I spoke with a live person to process my payment of 57$ I gave my card number exp. Date along with three number code on the back Is what she had asked me for. And never said anything when wrong . She stated the ref.# Thank me for making my payment of 57$ have a nice day and thank you for calling boost mobile. I assumed my phone bill has been paid, just like it has been before. I have been a boost mobile customer since 2008. Today I receive a text message say my account balance is 0 and to make a payment of 57$ to avoid disconnection. I called right away I asked where's the payment of 57$ on [protected] she replied we don't have any records of your calls or payment on that day. I spoke with 3 or more customer service rep. That transferred me to payment services back and forth every one of them said the same thing we have no record of your calls or payment. How can that be when I know I called and gave all my personal visa card information to process payment I have the call history on phone prove I called to make a payment . A supervisor on the phone and she tells me yes you did call on 5-30-14 but no payment was made .At this time I'm very, very upset they have been lying to me and my personal visa card information was taken and not process . Why would they lie ? Who has my visa card information ? What happen to my monitor calls ? Why wasn't my payment process when I gave my information ? Boost mobile customer service and payment service employees would not answer my questions all they wanted was more money to stop shut-off of services. It's not
right, not right at all to have to make a full payment when I was lied to by more than 3 employees I don't know what was done with my personal visa card information I gave to the boost mobile employee on [protected] @12:02

I tried to call boost customer service line and let them know that I had had my phone stolen the night before, and is there anything that they could do about it or could they just shut the phone off. I was told because they had changed my pin number that they were unable to do anything at this time unless I could remember my pin that they could not do anything . Now I have had service with y'all for over three years and because I cant remember the pin they cant shut my phone off, without the pin or the date that I bought it. There should be a way that you could look up my account with my social or something like that but if not then maybe I need to switch providers. At first all I wanted was my phone back or the service shut off, but now I would like to see if you guys can do anything on your end before I have to switch providers and turn you in to the BBB. I had a shrinkage plan and was at the lowest pay point so as you can tell I pay my bill every month and give you no problems on my end, now the ball is in your court... Please respond to [protected], [protected]. I look forward to hearing from you.

I have tried buying different boostmobile to have a phone that works ! However none of them will because y'all won't put a tower up in interlachen, florida. I've always paid my bill on time. ! But yet I miss important phone calls from my doctors, inwhich that isn't good ! I've been a customer of boost mobile for about 5 years ! I'm tired of parting y'all when I don't hardly ever get any service nor phone signal ! I even bought a boost antenna model number 2b5225, and this cost a lot of money and it still drops my calls or it won't let me receive calls, text, or messages and I can't send any of them most of the time ! If you still want me as a good customer as well as other boost customer's here in interlachen, florida then build a tower for us. , or you leave me no choice but to find a better cell phone company that isn't ripping me off!

DO NOT BUY BOOST MOBILE IN TREASURE VALLEY IDAHO, IT IS ALL TALK MORE LLC AND ROGERS ENTERPRISES INC WHICH CONDUCT BILLING FRAUD!

Boost Mobile thru local agent Talk More LLC, 2585 Caldwell Blvd., Nampa ID [protected], owned by Wayne Rogers, Rogers Enterprises Inc, 718 Main St Ste C-5, Caldwell ID [protected] offers shrinking monthly fees, $5 for each six months of timely payments. Darin Nelson Gen Mgr of Talk More LLC refuses to check business mail regularly and refuses to credit acct for timely payment thus cheating customer out of the reducing payments! Acct on auto bank pay mailed 5-7 days early each month where pymnt due on 24th ea month. Post Master and Bank both swear pymnts made no later than 6 days early and that it takes only 2-3 days for mail to go from Boise to Nampa, that pymnts are delivered no later than three days early. Billing fraud deprives customer of the reducing monthly fees which – with proper accounting – would have reduced from $45 per month to $35 per month by now. Nelson and Rogers REFUSE to correct their fraud!

I unfortunately experience tinnitus and telepathy and because of this my ideas like this phone of yous were stolen. My name is anthony davis and so is the name of your boost ambassador. I would like to challenge him and prove him to be the lieing thief that he is. With a lie detector test i'm am owed and out of 80 billion dollars because of this theft I am currently awaiting for my property to be mailed from prison i'm going to the press simply just sick of you people and your games. But don't feel bad yours is not the only marketing company branch at fault but this is bigger than you think hope we can resolve this matter. I'll take a lie detector test.

Boost mobile requires advance payment but has a no refund policy. That basically means they will not refund money regardless of the reason even if it is their fault.In my case I prepaid and was then required to port my number back to verizon. When I went to have my credits transferred they told me the account was cancelled without notice and the money taken. They refused to credit or return it. I view them as outright crooks. Combined with making customer service nearly impossible and common administration most difficult this company should be avoided big time. The bottom line is they create a mine field so they can keep your money without service in return.