I was given this as a gift, a stocking stuffer, by my grandmother and she does not keep her reciepts so there is no returning it. On first glance, the unit is nice and appears to be well designed. When you load the software onto your computer and use it, everything appears to be fine. you can view and delete the 3 sample pictures in the unit but when you go to load the device, or read the info on it, you get one of 2 error codes. for loading you get "Failed to issue command to device' and for reading, the program simply crashes and shuts down. I went to WWW.booksarefun.com the manufacturers of this unit and there is no mention of the unit or support for it on their site. I have googled the problem and found this site which has many other unhappy users http://www.fixya.com/support/t319281-innovage_digital_photo_keychain I hope the company gets it's S_ _ T together and fixes this problem and gets back to me. I rate the device as "Blows Goats" almost the lowest rating I can give a piece of electronic equipment.