BookIt.com
reviews and complaints

Bookit has by far the worst customer service I have experienced, long hold times, clueless staff, provided me with the wrong information, will hang up on you and I have been waiting for a supervisor to call me back for over a week.

Me and some friends booked through them to go to puerta varata and I was unable to go and had to cancel my trip, I was within the time frame and should have only had to pay a 25$ fee. I expected the price would change and I was willing to pay the difference for my friends but they said if they took me off they would lose the room, which makes no sense as the room is already in my friends name. They told me to wait until after my friends leave the hotel to call and they will then reach out to the hotel dor a refund (again made no sense to but I did as they said) of course the hotel said I waited to long and therefore they would not provide me with a refund.

I made a complaint and was assured they would review the call and if the agent told me to wait they would refund my money, this never happened. Nobody will get back to me to resolve the issue, every rime I call I have to explain everything from the start, they are rude, keep me on long holds and never provide a resolution.

I have been on the phone back and forth with these people, and have not received an email with my confirmation number and to book my room with all three parties they over charged me and never sent me the amenities that I supposed to have in my hotel stay. I supposed to leave on the 18th and I am horrified. I want to speak to someone in cooperate and haven't got an answer as of yet.

Booked a 5-day vacation package online with BOOKIT.COM, the person I spoke with when booking the vacation was very nice, however, when we arrived at the airport there was no transportation arranged to the resort. My group had to find our own way and take the risk of being robbed by hiring a random taxi. Very nerve racking, to say the least as we had all of our luggage and spending money on us. Upon the end of our stay, we called Bookit.com to follow up on our transportation to the airport and the first person we spoke with emailed us a link to our ground transportation vouchers, but the link was broken. We called back and spoke to another agent and she advised us that the ground transportation to the resort was an added feature. This was very surprising as we were told that ground transportation to the hotel was included when we booked the vacation package. We asked to be transferred to a supervisor and when we spoke to the supervisor, coincidently he could not find our Booking ID, email or names in the system and gave us a phone number to call that was disconnected. When we tried to call the supervisor back, the answering machine advised that they are not accepting calls from our number and our number is blocked. BookIt.com service is terrible and we will never use the service again as they have no consideration for travelers well being and will say anything to get the sale but god forbid you to run into any issues and try to contact bookit.com, they will block your number and leave you to die on your vacation. This is my truthful experience with Bookit .com take heed.

My boyfriend and I booked our trip to Cancun for this summer and shortly after booking with bookit.com we found out that the US Government issued a Travel Advisory for all citizens traveling to Cancun. After looking into this we found more and more negative news about the resorts in Cancun and many other beaches down in that direction. We called bookit and they canceled the trip portion but not they flights, as they said that we would have to contact American Airlines for that refund. Well long story short we contacted AA and requested a refund, which took weeks with no response then we called and spent hours on the phone explaining our situation and they finally released the tickets back to bookit as they were our third party who made the purchase for us. They now told us to contact bookit again and ask them to refund the payment. We did and bookit refused to refund, instead they want us to book another destination and right now we have decided to stay within the US and not travel outside due to the horrible stories and travel advisories not only in Cancun but Jamaica as well. We also tried to contact a legal department to dispute this and contacted bookit vial e-mail and have been unsuccessful. We will keep working on this until we get a full refund and we recommend that bookit make better accommodations for situations as such and keep up to date on these advisories and inform their customers immediately as it is a safety concern. I've attached some of many screenshots that we have as proof.

Bookit Advertised a members225 discount for 7+ days at any all inclusive resort. Great deal I have 6 people going which could be 3 separate reservations and a savings of $675-not a bad deal. When I went to finalize the reservation the code would not take. I called Bookit got Romero Brown who was the most disrespectful, arrogant Bookit Agent I have ever dealt with. This guy was going to make me look like an idiot by pointing out that Bookit clearly never makes errors and that I was completely wrong in suggesting anything of the kind. He explained that there are two Resorts that don't allow for discounts and one was the Riu and the other Sandal's. I asked to see that in writing and he quickly pointed out that if I would have looked for restrictions I would have found them on some back page of their website. I asked him to show me knowing I had already been there. Mr. Romero Brown says there if you open that particular page it clearly states that the Riu has restrictions and there fore they do not honor discount codes. Knowing there is nothing written I press on and ask him where does it show me that? Now you can hear his voice change and he too realizes there are no restriction for the Riu listed and that my claim for the memebers225 is justified.

After another 30 minutes of "how are you going to make this right" Mr. Brown asked my permission to get this resolved and he will promptly call me back. I agreed but said to Romero that I sense that this is the last time I will hear from him and his comment back was perfect as though he was reading off a script... No Sir our goal is to provide the very best customer service in the industry and we seek 100% customer satisfaction" and he hung up. I waited the remainder of Friday, all day Saturday and Sunday and no call. Finally Monday of last week I decided to take matters into my own hands and call them again. After waiting on hold for 20+ minutes I was connected to a department that I thought could resolve the issue. Instead after reiterating the story again I was told that someone would call me back. Unfortunately that call stating that they would honor the $225 came 5 days too late and I had made reservations with Cheap Caribbean instead. Now I will say that I received another call (twice from a Serena) who was in a position to deal with this matter but since the initial 2 calls I have left her 4 messages and hung up 2 other times not leaving a message.

Bottom-line I would only deal with Bookit in the future if they were willing to provide me a credit of $675 for a future travel otherwise Bookit is dead to me and to everyone i can share this story with.

Good day.

We would like to obtain more information with regard to two credit card transactions that was processed on 30 November 2017, as these transactions were not authorised.

The Credit card is in the name of Candice J Appel.

The two transactions which are exactly the same, are listed below :

30 Nov 2017 Odeon/Bookit R 1345.95
30 Nov 2017 Odeon/Bookit R 1345.95

We require more information in terms of by whom the purchase was made and for which service

Regards

Charmaine Roos

Booking ID: [protected]
Dates of Service: 12/25/17 - 12/31/17
Destination: Caribe Club Princess Beach Resort, Punta Cana, Dominican Republic
Complaint:
- hotel room toilet did not flush properly, you had to manually take the tank off the back of the toilet to get the tank to fill so that toilet would flush
- shower plumbing was rusted and broken. You were unable to secure the hand held shower head on the bar / wall.
- unable to close / move the shower door
- the room smelled like mold making it difficult to breath,
- the hotel rationed towels. 1 towel per person per day. and was very difficult to to deal with if additional towels were necessary
- the counter in the bathroom was covered with cigarette burn marks.
- the in room safe was broken
- tiles in the room / bathroom were broken... missing.. or in overall poor repair
- hotel bedding, furniture and towels were visibly worn with holes / tears in material
- water entered room when it rained
- roofing was missing on building. there was only black tar paper on roof
- pool area was roped off with yellow caution tape so workers could install roofs on builings
- we were placed in a "construction zone" with roofing nails in the pools and on the walk ways
- concrete walk ways were broken / crumbling / in obvious disrepair
- we complained multiple times to different people daily. The issues were never addressed... We were ignored

- staff was rude ... threatening ... and would pretend to not speak / understand english when you had a complaint, they just couldn't be bothered

- please email me at [protected]@gmail.com if you would like pictures of the accommodations

On September 25, 2017 my husband Robert Metz Jr booked a hotel room in Valdosta, Georgia for Friday October 6, 2017. The amount was $113.67 charged to my Amex. On October 5, 2017 at approximately 12pm he called to cancel the room since we live in Semmes Alabama and a hurricane was headed our way. We spoke to the clerk at the hotel who canceled the room and stated it was within the 24 cancellation period. We were still charged for the room. I spoke to my Amex and they credited the charge but now have posted the charge stating we didn't cancel in time. We did cancel in time but could not cancel through bookit because we did not have a contact number. The number we had disconnects when you hit any option. I am asking since we didn't stay in the room and canceled in the allotted time I want my credit.

Booking ID [protected] date traveled Oct 8th 2017 to Panama.

I have already spoken to your people at BOOKIT and they cannot help.
We booked a transfer from airport to hotel, we went to the desk and no one was at it we waited around for nearly 1 hour and ended up having to get a taxi from the airport to hotel and pay for it. We had already paid for the transfer with BOOKIT so we want our $74.00 returned, we even phoned our hotel to see if they could help us and no, they knew nothing about transfers, on our way back your taxi picked us up, so they knew we had arrived the week before.
I Have booked with your company 4 times in the past and if this is the way you treat customers it will be the last time.

If I do not get a reply I am going to post this on Trip Advisor.

Maureen McKeown.
[protected]

The pics bookit advertises looks nothing like the actual pic. Worst first vacation out the country. They get you for your money and screw you at the end. Be live Collection in La Romana, DR is Bad! Disgusting hotel, just nasty! The rooms were dirty, bathroom smells like piss, bedsheets were dirty, door locks were broke, no hot water, smelly room, broken mini fridge with bad odor, bugs under the bed sheets and it goes on. The food was disgusting and need reservations to eat. Dishes were dirty and food not properly cooked. The drinks were watered down and tasted horrible. No one speaks English or understands you which is ok and expected I guess. This place is bad and I literally cried my whole trip and tried to fly out but everything was booked. Actually scared to go back to Dominican Republic it’s so sad. Book it did absolutely nothing! One representative told me they had nothing to do with that.

Name: Kesha Coleman
Booking ID: Booking ID:[protected]

Originally, booked with Riu Palace Cabo for $1765.26. Two days before my trip, I call the hotel and they tell me the will be closed until 9/12. My trip was scheduled from 9/8 - 9/11. I try to re-book my trip with Breathless, however i didn't know at the time of booking that it was in addition to what I had already paid. You refunded that amount which was $1, 224.69.

However, I am inquiring about the amount that you kept which was $353 ($253 plus $25 per person). I did not cancel my trip - the hotel was closed during the time I was scheduled to be there, thus I'm requesting that I be refunded the $353 or provided a partial refund.

Sincerely,
Kesha

They are awful.
They are so shady, tricky and sneaky. All in one. They want their money. It's ok. But after getting the money there should be a great service which is kindly NOT provided. I always measure companies by the way they treat their customers who pay them. And BookIt has the wrist rating.
Their representatives are rude and inattentive, I have no idea what they earn money for.
Definitely not worth any bit of attention from people. I want everyonу to know it.

I have already used them and almost everything was fine, except for their slow service. Recently I was going to travel and decided to book through their website. On the next day, I found out that my tickets were cancelled because the flight was no longer available. Since then I've been trying to get my refund and it's been 3 weeks. This is not a slow service anymore, this is a complete mess!

I booked my vacation through your company online. I had nothing but problems from the beginning of my arrival to the hotel. I did not have issues with the flights or the hotel directly, just your company. The flights were as smooth as possible and the hotel was absolutely beautiful. It fulfilled every promise that the website stated.
I booked three excursions online when I booked the hotel and flight. Those included deep sea fishing, ATV/ Ziplining, and a lobster dinner on the beach. The vouchers or website for that matter did not explain where the excursions were to take place or how long they would last. Transportation was only provided for the ATV/ Ziplining but that was a problem as well.
Upon checking in with your company on arrival, as instructed to, we found out that the ATV/ Ziplining excursion was not even on your list and they had no idea when we were going to be picked up or that the excursion was booked for us. You then spent over an hour on the phone trying to figure out where the missing piece of the puzzle was. The people at the hotel even told us to double check because sometimes transportation does not show up for your excursions.
Another issue that we had was that private taxis were needed for the other two excursions. Which that is ok, but the lobster dinner was an hour away in Cancun and that was not including traffic. The deep sea fishing excursion was ok because it was only 10-15 minutes away and was not that expensive.
The lobster dinner excursion was all the way in Cancun and would have costed $85 for a one-way taxi ticket. That is $170 for transportation to one excursion that we were not informed of and would have lost due to the excursion being canceled. There was no other transportation available and your company could not help at all. Not to mention the fact that the ATC/ Ziplining excursion was that day and by the time we got back to the hotel we would have been 15 minutes late to the lobster dinner excursion, not including traffic and our excursion would have been canceled anyways.
The excursion that was missed (The Lobster Dinner), was supposed to be a celebration for a five-year anniversary. It did not happen due to poor communication with YOUR company! I am severely disgruntled and am disappointed for the missed opportunity.
I am requesting a full refund for the missed excursion due to multiple communication errors and circumstances around the event. Why would you book an excursion over an hour away from the hotel I booked at? Why was transportation an issue and not offered, if not at an extra cost, for the two excursions that transportation was not set up for? Why were approximate times for how long the excursions lasted on the excursions when you book them? How can you allow an excursion to be booked and not provide assistance when an issue arises with it?
All around this experience was awful and I would not consider booking with your company again! I feel that I was wronged by your company and a vacation that was supposed to be relaxing turned out stressful and incomplete. We missed a dinner planned for our 5-year anniversary because of the lack of communication and poor customer service. For that I am requesting a full refund for the missed excursion!
If you have questions regarding this concern feel free to contact me at [protected] or by e-mail at [protected]@yahoo.com. Once again, I am severely disgruntled with your services. I would appreciate a response back acknowledging the concern and provide a reasoning for the issues at hand as well as a full refund for the missed excursion. I hope you have a wonderful day!

Regards,
Ashley Whitacre

I book a vacation with book it for my 3 college children I request all inclusive.
I call a day prior to departure again to check that it was all inclusive and how much would it be for the hotel deposit, book it agent told me that it's included on the bill.
I just sent money enough for transportation with my kids, at this point I have no money.
They charge my kids deposit and now is non inclusive.
my daughter is starting feeling sick, she has diabetes and need to eat on time.
please help me resolve this issue, I called several times to book it and nobody can help me they hand up the phone after been in hold for 1.25 hours.
booking number [protected]
[protected]

In January 2017, we reserved an all inclusive vacation to Jamaica for July 25- July 31. We paid and reserved airplane seats at the same time. The day before our trip, we checked our reservations with the airline only to be informed no seat assignments had been reserved for us. We were told by the airline that sometimes 3rd party reservationists ( i.e. BookIt) do not convey this information. So, in order to be seated within reasonable distance from my spouse, we had to pay additional $166.71. BookIt's customer service representative said "it's in the fine print, " and there is nothing BookIt can/will do to compensate the additional cost incurred. We will NEVER go through BookIt, again! Nor will we recommend BookIt to anyone!

This is my second posting because I am uncertain if the first went through.

We booked our vacation including the transportation to and from the airport.
In our way back no one pick us up from the airport and we tried to call no one answered and we couldn't get hold of anyone, we had to call a cap!
When we came back I tried to call and complain about what happened with us and get my money back and I got the worst customer service ever and very much been told that no manger will speak to me for any reason! They hanged up the phone on my few times.
That was my first and last vacation with bookit.com
We travel a lot and never had any problems with any other site, what I experienced with bookit.com was the worst ever.

I wish I could give them 0 stars! This is the most unprofessional company I have ever worked with.

First they booked us out of the wrong airports, which luckily we caught the week before by going through the confirmation pages. Second they offered shuttle
Service from the airport. Once we arrived in Cancun, no shuttle arrived, so we had to pay for a cab to the resort.

Second, we were sold on the "VIP" package including balcony with hot tub, upgraded premium liquor, early check in, shuttle service, VIP pool access, upgraded mini bar. When we arrived we received 0 of these amenities . The hotel explained the travel agent must have been confused and the additional funds we paid was just for ocean view room only (which almost every single room had). My Boyfriend and I both got detailed info about the balcony with a pool or hot tub and have a 2-3 minute conversation with the agent about It. Also, has a detailed Conversation about the liquor package . The result in us getting 0 amenities cost us more money and we paid for "VIP" to receive 0 VIP amenities. We were lied to !

Third, our fourth night in our trip my boyfriend gets food poisoning from the Buffett. It storms so bad that evening, the hotel is now flooding. They're evacuating rooms, and when we let them know we had water on the floor, they handed me a towel. A TOWEL!

Water was dropping from the light fixtures and the whole lobby and bars were closed for the evening. What a crummy hotel

Fourth, upon our return home, I called and left Multiple messages and emails to
Bookit agents to discuss all amenities I was sold on and never received . After 64 days (7) calls later, I am finally able to speak to a manager. She advises me they will listen to the call and call me back. She informs me none of those amenities were ever offered and she doesn't even know if I upgraded. She mentioned that the call only gave me public amenities and I must of been confused. She said no one EVER said anything about a balcony or pool or liquor package.

How can one be confused on a specific list of amenities they told me I would receive when they asked for my CC to book and added the additional $ VIP package to my bill!
What a joke! I will NEVER EVER RECOMMEND OR USE THIS SITE AGAIN . The fact that theh lied and called me a liar is what made me the most mad . Second is they offered $0 refund! $0 what a joke!

* Grand Oasis Sens Adults only resort was the awful resort we stayed at

I booked a trip with bookit for now Onxy in punta cana from April 23-28 (5nights) flying on westjet. Flight down to punta cana on April 23 was fine. When I arrived to to airport on April 28 (friday) I did not note any westjet terminals or flights listed on the board. It took me 40 mins to find someone that spoke a little English to tell me there is no westjet flights on Fridays. You can imagine how we felt being in a foreign country with no one speaking English or very little.

I called bookit and was advised by a female this was not bookit's fault it was the airline that changed the flight on april 27 to fly out on the April 27 cutting to trip a day short. The female also advised me it was my fault because I should have checked the flight schedule on the 27 and would have know it changed. That is a rediculas response for one I was on a excursion and had no means of checking flight schedules and didn't dream my fly would be the day before the scheduled one and if that was the case I expected I would have been notified in advance and would have expected bookit notify the hotel and reimburse me a nights stay. I actually received a email from bookit advising me of the flight change at 115pm on April 28 as I'm dealing with this mess. At no point did I receive any notification that the flight was changed to April 27th.

Next I called west jet and advised them of the issue where I was told that the airline notified bookit in jan of the flight change and had attempted to notify me but it was learned that the email bookit provided them was inaccurate and bounced back to them. The girl I talked to advised that the only flights she could get me on was flying from punta cana to Detroit on April 29 then Toronto on April 29th night, I would have to stay in Toronto over night then catch a flight to Montreal in the am with 4 hours sleep and then to Moncton getting me home on April 30 at 3pm.

To me this is highly unexceptionable, I had a child and a dog that got sick and was staying with my mother that I needed to get home too. My boyfriend missed a day of work. I know weather can make delays but this is rediculas.

I don't know who mess up our flight but I do know it was not mine me. And I believe something should be done. You just can't mess up someone's life and think it's ok and no big deal. I literally started to have a panic attack when I learned there was no flights and I would be two days later getting home. And would have to find a place to stay in a foreign country that I know nothing about and there were no west jet representatives even working at the airport to help.
Also I have bad sinus and it kills me to fly and now I don't have two flights I have four to get back to New Brunswick. I have booked many trips with bookit and haven't had any major issues, I have never flown west jet but it will be a long time before I use either again this experience just ruined a great trip. Then on top of everything we get our bags at the Moncton airport and our suit case does not come out the baggage pickup then it's finally the last bag out and it is all mangled.

These are the expenses I accumulated

Hotel on 28th night in punta cana-$215.65
Supper punta cana-1772.80(pas) $42 us=$58 Canadian
Dinner on 29th-$23.21 Canadian (in Detroit)
Hotel on 29th in Toronto- $145.77 Canadian
Supper on 29th-$21.90 Canadian
Cell charges for using my phone in punta cana to call airline, bookit and hotels-$20 Canadian
2 extra days parking-$28 Canadian
Loss of work- $400 Canadian
Suit case-$100 Canadian

My name is Rita Shapiro and my email is rita.[protected]@sbcglobal.net.
Dates of our vocation March 29, 2017 – April 5, 2017.

My son and I bought an all inclusive vocation package through your site. We went to Occidntal at Xcaret Hotel in Mexico. First of all we had to pay for tax from airport and to the hotel and back from the hotel to the airport. We paid total of $300.00 cash and also our booking listed a deluxe room, but we were not provided with any complimentary toiletries. So we ask for reimbursement for what we had to spend for the taxi and for inconvenience in the amount of $500.00.

Please respond via email above