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Booking.com / unauthorized charges for hotel

1 United States

My Name is Harrison Chiger my email is [protected]@gmail.com. I am currently residing in Rome Italy for the academic semester. Last week I was trying to book a hotel for the dates 3/4-3/6. I found a hotel and went through all the steps on the website to book it. I entered my credit card number and clicked submit. The Hotel was called hotel Belleveder in Rome. After I hit submit with all my information inputed the website crashed. I waited an hour for a confirmation email but never recieved one. I went back on the website to try and find it again but I couldnt and my reservation didnt show up in the app. So I found a different hotel, called Love Vatican. I put in all of my information again and hit submit and that one went through. I immediatley got a confirmation email the second time and it showed up in the app. The next day I got an emial from booking.com saying that I had two reservations on the same dates. I called the customer service number and they cancelled the first reservation but were not able to save me the cancellation fee. I do not feel I should be responseable for that fee, I didnt even know my reservation went though there was no confirmation and as a result I booked a second one. On top of that when I booked the first hotel (Belleveder) I selected not to be charged until I arrived and was still charged the next day. I would like to be reembirshed for the cost of that room, I should not have to pay because your webiste did not confirm my reservation. Please get back to me as soon as possible I would like this matter resolved. Horrible first expereince with Booking.com

Ha
Feb 13, 2019

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