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Booking.com / ramada

1 botafogo Rio de Janeiro, Brazil

I am sending you a complaint from me regarding the Ramada Encore Ribalta hotel not refund me a sum despite although there is a free cancellation on the grounds and they said to me that i should inform your esteemed company.
More over that the rooms are not identical to the international standards and the rooms very tightness
then I referring the balcony they said that it is on the top floor when i go there I did not even find a chair to sit on it
So the name of this hotel was exploited by them and its not classification five stars and the quality of the food presented is not varied and they said it for show only
As a result of all these circumstances
I requested for cancellation the reservation.

Confirmation Number: [protected]
Please raise this complaint with your officials

Regards

Ahmed shoukri

  • Updated by Ahmed Shoukri, Dec 30, 2017

    I am sending you a complaint from me about the Ramada Hotel does not refund me an amount despite the existence of a free cancellation on the grounds that you must inform your esteemed company in addition to the non - conformity of the standards in addition to the tightness of the rooms and not identical to the pictures on the site of booking when asked where the porch and said In the upper floor and did not find even a chair to sit on it was exploited the name of this hotel, although it is known internationally and its classification is five stars and the quality of food presented is not varied and there are no varieties and when I arrived on the fruit runway told me it is for show only And the result of all these circumstances so I asked for the cancellation of the reservation and insisted on it and went please raise this complaint to your officials cancellation no 1735243381 and
    My confirmation
    Confirmation Number: 1735243381

    PIN code: 1170

Ah
Dec 30, 2017

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