SUBMIT A COMPLAINT / prepay scam

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I booked a hotel stay via and found a really good deal.
There was no prepay needed, price was reasonable and I could cancel at any time for free.
I made my reservation and was immediately charged the full price! When I contacted Booking they said that I was charged a prepay!! I told them that there was a mistake and that it was clearly said on their site "no prepay" and they replied that was impossible.
When I arrived at the hotel I asked the hotel manager and he said that they never asked their customers to pay a prepay fee! Booking is a scam, they are the worst and I am very disappointed!

Mar 29, 2017

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