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4.2 8196 Reviews

Booking.com Complaints Summary

124 Resolved
1532 Unresolved
Our verdict: If considering services from Booking.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Booking.com reviews & complaints 1689

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N
9:14 pm EST

Booking.com your staff

I work at a hotel and you guys screw up a lot booking rooms we don't have giving people rooms they don't want . I wish you people would do things right. like when someone says 2 rooms 1 bed each you book 1 room with 2 bed get your [censored] together before the busy season. ive already had to over bookings tonight. this is ridiculous. train your staff todo it right or call to make sure there are rooms available. we do not have trouble with no one else just booking.com.

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C
4:47 am EST

Booking.com hotel reservation cancellation

I was charge in my credit card last October 20, 2018 in Mandarin plaza hotel in Cebu eventhough I cancelled the hotel reservation and did not Use it for checking it. I was informed upon booking online that the card is just use for reservation and I will not be charge. When I went to the hotel I was informed to pay by cash plus additional booking fee thus I opted to book in person for another room. I am so frustrated with the hotel and booking.com since I was able to stay in the hotel and paid in cash yet I also was charge in my credit card eventhough I did not use it. I would never use this website again and book in that hotel

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T
5:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com departamentos pleno centro merced 562, santiago, 8320148

Hello,
I booked this apartment in the middle of December, it was confirmed. I tried to email them three times, text once and call once, all with no answer. I then noticed I had a whatsapp message from them explaining how to register. I had never contacted them that way and don't know what they would send me a message like that. I arrived on my scheduled date and tried to check in... I was moved around the building from office to office, waiting for over 45 min with all of my luggage... They then told me that the apartment I booked was not available. I had a paper showing that it was confirmed. They did not seem to care! They then suggested another building, which was higher in price. I took it because I felt like I had no other option and after a day of exhausting travel I did not want to wander around the city with my things looking for other accommodations. I am very unhappy with this! It was very stressful, a waste of my time and I ended up having to pay more than was confirmed in my booking.

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S
10:43 am EST

Booking.com room alloted in j w marriot walnut groove munssorie india

This is to inform u that when we made the booking we were given room with garden view. As we reached there we were given a room in 3rd floor which had no view. Upon request they gave us room in 4 th floor but this also didn't have garden view n the staff is saying there is no room with garden view . We r still staying as in the end we have no option.i m not satisfied with room n I have lost trust on booking .com . I will not any further reservations through u n will not recommend u to any other. This is jeopardising ur reputation as I will also take it in consumer court .

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R
12:32 pm EST

Booking.com customer service

Customer service at booking.com is terrible!

The second time in my life i've needed booking.com to help fix a problem.
(the first problem was 4 years ago when a shady hotel owner in chile insisted on collecting the government tax, which is not due by a non-chillenean guests = booking.com did nothing to help nothing)

Now, for the past week i've tried to merge a reservation I made on my cell phone into my "frequent traveller genius" account... And am told "i'll call you back." (they don't), we'll send it to our it office... Nothing happens.

If all goes well... It goes well.. But if there is a glitch.. There is no recourse or support none... Beware... No help, no support... None!

Woof!

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M
1:22 pm EST

Booking.com booking.com

We booked with booking.com for a place in margate in dbn SA we drove from Jhb to Dbn only to find out no booking in SA booking was made in the UK we called as we were stranded with 2 small boy we were told sorry but no refund as the apartment owner instructions, If we didn't have cash with us my kids was gona sleep on street. We also was asked for a deposit they took the full amount plus a R1200 extra with no notification. Never ever again will I do business with crooks again in my life. I am already busy with legal action this company is a bunch of fraudster at large.

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F
11:23 pm EST

Booking.com unexpected commission charge from booking.com

RE: Booking number: [protected] PIN code: 8742, date: Dec 27, 2018
In your Booking.com message I received while making today an online reservation you sated: Booking.com does not charge for hotel bookings whatsoever. However, the Urdiñola Hotel charged me 104 Mexican pesos, telling that it is a commission that Booking.com includes for booking. Please clarify this with the hotel and explain to me the reason for the commission charge. I have been booking with you for years and this is the first time I get charged for a booking commission from Booking.com. I hope a due reimbursement to my credit card to continue using your website for future hotel booking needs.

Francisco De La Rosa

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M
10:18 am EST

Booking.com expressions klcc by rsq

Booking 19/12/18 - 21/12/2018

Confirmation no = [protected]

Arrived at 615pm to check in. Receptionist call owner but sound like have problem with my reservation. She told me to wait for staff RSQ come. Waiting for 15 minute at lobby with no action from owner. Try to get info owner RSQ from booking.com
Call owner mr Rafiq, and he thought me cancel the booking because he told that he message me at booking.com apps not through my phone no. He also said that he didn't know that I already infirm order. Hallo bro details at booking.com already confirmed. If u curious just call me directly.
I'm very upset what happen..me n my family already exhausted and just want to check in and get a well rest.
Owner said to wait for checking availability. Then he confirmed that my room has been check in another guest. His another unit also fully booked. Oh damn.
He offer to replace with another unit at Setia Sky. It sounds ok coz I want my family get a rest. His staff will bring me to the replace unit.
After 15 minute his staff arrived (cleaner Indonesia worker) and said to bring her to Setia Sky.
Ohh no..I was no option get her to my car and go to Setia Sky. Jammed road is terrible. Arrived around 8pm at tower D. Also waiting again for his staff get the key.
My vacation is bring my wife and 5 children. They're starting ‘meragam'. My holiday mood is spoiled.
Finally we check in around 830pm. Unit is big but the facility inside is so sad. Like 2 star budget hotel. No iron, no pemetik api for gas stove, no shampoo, towel so sad, sink and bathtub stagnant when bathing..
Setting mbox problem..hang..need to teach his staff fix the problem.
Last part that surprised me when want make a payment. His staff ask payment for cash...I book at booking.com using credit card then when to make a payment must using a cash..ohh no My first team experience like this.
It's already late..really upset and just paid through online transfer to settle everything..Pity to the wife and children to face the worst check in ever.

Hopefully booking.com will take this matter seriously for preventing this problem happen Next time. It's bring your image and reputation.

Thanks

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T
2:32 am EST

Booking.com credit card get charged on 2 incomplete transactions full refund required

Hi sir/madam,
We are going to have family trip to taiwan on 24/dec & book hotel rooms through www.booking.com.
There are total 3 booking steps in booking.com web (1) your selection... (2) your details... (3) final step.
When we did the booking, we faced some system error where the 1st two times of the booking activities on sunny hotel/hotel zoo (in actual fact, both are the same hotels) were incomplete... The transaction hang/stopped at step (2) & bounced back to step (1).
Fyi, we only managed to complete the booking transaction on zoo hotel after the 3rd try.

Transaction details
A. Transaction status: incomplete (hang in step 2 & bounce back to step 1)
Transaction date & time: 17 december 2018 (time 4.: 21pm)
Guest name: hai theng teow
Check-in: mon 24 dec 2018
Check-out: thu 27 dec 2018
Property name: hotel zoo
Booking number: [protected]
Total guests: 4 & 1 child
Total rooms: 1
Total amount: twd 10, 240

B. Transaction status: incomplete (hang in step 2 & bounce back to step 1)
Transaction date & time : 17 december 2018 (time 4.: 33pm)
Guest name: hai theng teow
Check-in: mon 24 dec 2018
Check-out: thu 27 dec 2018
Property name: sunny hotel (same address with zoo hotel)
Booking number: [protected]
Total guests: 4 & 1 child
Total rooms: 1
Total amount: twd 10, 240

C. Transaction status: complete
Transaction date & time: 17 december 2018 (time 4.: 58pm)
Guest name: hai theng teow
Check-in: mon 24 dec 2018
Check-out: thu 27 dec 2018
Property name: hotel zoo
Booking number: [protected]
Total guests: 4 & 1 child
Total rooms: 1
Total amount: twd 10, 240

But unfortunately, it seems that the 1st two time of incomplete transaction also captured & charged to my credit card.
I had took the initiative to call up multiple times to uk_booking.com to resolve the triple charges issue but none of them could resolve the issue for me.
(I also not sure how much I will get charge on the international call from malaysia to uk... It must be a lot).

Besides, when I did the booking on 17/dec, the term & condition shows that "free cancellation before 21/dec" but when I called up booking.com for cancellation on the next day after the booking, the customer services mentioned that the term is actually depend on hotel & she need to contact hotel before cancellation.
Since this is indicated as "free cancellation before 21/dec", I am just wonder why these cannot be cancel in the next day.
(fyi, after my complaint, now the term for the hotel in booking.com web already updates to the "non-refundable" term.)

This is clearly a system error that causing the triple booking & it is totally unfair for me to bear for the total consequence by charging me 3 times on the room rate.

This is really disaster & spoil all our holiday mood.
We really need your kind support to resolve this issue, as the total cost is way heavy for us.

Appreciate your immediate action to resolve the issue & refund us the full amount of the 2 transactions that with incomplete status (total amount = twd 10, 240 x 2= twd 20, 480)

Thanks in advance & looking forward for your favorable response soon!

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J
12:48 pm EST

Booking.com pinewood motel

1st ck in two hot in room so turned heat off, , , never came back on, , , no heat all night, told the in keeper she said do not touch heater leave it alone, , , I paid for heat to use as i please you had to leave at the temp not good, 2nd then she said stop going in and out ...my rm, , , , , , , , 3rd ck on new place showed her 3 differant prices hers was low price SHE SAID SH WILL NOT HONOR THAT PRICE.gave me key to room17 smaller i said no.then she said i ck now if i did not like..she said price to low she is changing your police.day before ck went in my room, , new towel last day.did not ask.lastday 2hr before ck out they turned my tv off, , , talk two guest tv worked.bathroom falling apart shower slowslow trikel ..she is the worst she is nast person, , , , , DROP pinewood, , , or yust read review, , , , I truly wish for refund, , , thank you james pruett

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Update by james pruett
Dec 14, 2018 1:01 pm EST

place the worst

Update by james pruett
Dec 14, 2018 1:00 pm EST

this place is the worst

Update by james pruett
Dec 14, 2018 12:58 pm EST

THIS PLACE SHOULD NOT BE PART OF BOOKING .COM, , , this place makes you all look really bad, , , one ph call Q&A, , , , then you will see, , , not nice at all, , , the worst i have stayed w booking lots, , thank you james pruett

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L
10:47 am EST

Booking.com double charge

I have used booking.com before with no problem, but yesterday I was booking a room for 3 nights in saltillo coahuila mexico, I had a choice wheter to pay at the hotel or pay now, I decided to pick "pay at the hotel".
After I keyed in my credit card info, it gave me a message saying "credit card was denied."., a few seconds later thank goodness my bank ssfcu's fraud department was callling me to let me know that booking.com had tried to charge my bank card $170.08 twice., my bank advised to put my card on hold., it was an invonvenience to me, so, never again will I use booking.com

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C
8:49 pm EST

Booking.com credit card details and problems in the booking.com platform

Tried to book an hotel in Colombia for almost a whole afternoon and received constant messages from the the website that the operation was refused.

Gave up entirely and did not even book the flight. Never received a confirmation email.

A whole month later received a telephone call from the hotel in Colombia saying they were expecting me.

As a result of the booking. com platform problems, frustration from my side with the several forms that I had to do over and over and problems in my email I was billed.

Had to pay for an hotel I didn´t knew was reserved.

Booking.com does n´t care for the client. Just the hotel!

Lost a client forever.

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A
2:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com charged double

Booking.com arranged for me to stay at Hotel Dandy in Faro Portugal and pay on arrival 40 Euro for two nights when i checked my bank statement they had also taken 60 Euro for the booking two days even before i arrived at the moment they are giving me a run around with every excuse not to own up, its clearly on my bank statement i sent them with booking details but they just want too turn a blind eye so i have ben ROBBED 60 Euro stolen by them !

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P
11:44 am EST

Booking.com central ring apartments budapest

re booking confirmation 1194, 515, 639 Peter Overtn [protected]@gmail.com

we went to the address on the confirmation Baross Utca 45 and there is nothing there.

A kind man in the shop next door called the number and was given an address for main reception.

We took a taxi($10) to the address and there was nothing there,

We tried the telephone number and there was no reply.

We booked into another hotel.

This is a con and the man needs to be shot. If Booking allow him to charge us for this stay we will raise hell on every social media app in existence as you are promoting fraudsters.

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A
12:00 pm EST

Booking.com request for refund

on the 03/12/18, I booked a apartment "Linton Apartments" it said non-refundable so I made sure to read thoroughly everything to make sure I was 100% sure with booking it. I read everything NOWHERE did I see it written how a "£300-500 CASH" deposit was expected for the night that I would be staying there, that I received after buying the room with the confirmation email. I called up 3 times, each time told I would be informed on the status of my request - for a refund. I was given excuses that the manager wasn't there. on the 5th of December 2 days later, I called up, this being the 3rd time to be told that they are refusing to give the refund and I will have to continue as normal or have it cancelled and not refunded my money. Ridiculous! I called up three times to have my time wasted.

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D
4:30 pm EST

Booking.com condition of room

The condition of the room did not look anything like the pics that were on the website. Old furniture, unfinished patching and painting inside the bathroom. Outside patio furniture was weathered. No flowers at all at the dining table, living room table, outside patio, inside the bedroom. In addition, our room was not serviced each day that we returned for rest.

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U
4:38 pm EST

Booking.com hotel booking done at hyatt miami via booking.com in november 2018

I had a booking at Hyatt Place Miami Airport-West/Doral hotel for
November 23 booked via booking.com. And when I reached the hotel at the
middle of the night of 23rd along with my toddler and an infant and aged
parents, I was informed by the person at Hyatt that my booking has been
cancelled by booking.com . There was absolutely no notification received
from booking.com that informed that my booking was cancelled . The only
email I had from booking.com was the confirmation email saying my
booking had been confirmed . Finally I had to book a room at the last
minute paying higher amount than the usual for the stay and also it
caused a lot of chaos and last minute tension for us as we were there at
the middle of the night with my whole family involving aged parents and
two small kids. And after all this when I call booking.com and speak to
your customer representative, they just brushed the issue as no big deal
saying they have no other information on this and this has happened due
to a system failure at booking.com and they can't help with it . And
they had the audacity to disconnect the call abruptly midway when I was
actually still speaking asking about possibility of other options .
Pathetic customer service and pathetic management .Also, I receive a reply from booking.com many days later that an email was indeed sent on the same day of booking . When I have the confirmation email sent by them on the day of booking, I don't understand how only the cancellation email magically can disappear or miss my eye ! .

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M
11:29 am EST

Booking.com mismanaged booking

We booked our stay at Pallazo Tomasi in Cortona, Italy through Booking.com on 9/15/18, more than 2 months prior to our anticipated stay on 11/17/18. I received a confirmation from Booking.com. We arrived at the hotel at 6:00 p.m. on 11/17/18 after driving 2 hours and were told that the person who receives the reservations was out sick that day; and the entire place was booked. Even if that is true, there was absolutely no reason why they should not have known of our reservation considering how long ago it was booked. There was no reasonable explanation for the "snafu". There are very few accommodations in Cortona, and had it not been for one of the only nice hotels left, we may have had to drive 2 hours back and missed much of what we had planned to see over the next several days. It could not have been mere incompetence on the part of the family that runs the hotel. The only reasonable explanation is that Palazzo Tomasi had someone else they knew come into town and bumped us. I travel frequently and have never encountered what occurred at that facility. Booking.com had no way to rectify the situation. It doesn't appear as if they did anything to discuss such gross negligence or intentionally bumping us. They need to have consequences with vendors.

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V
10:26 am EST

Booking.com excessive telephone calls - full refund request -

I am writing to you to raise an issue Bookings.com

The issue that I have experienced was: I provide holiday accommodation for Sykes Holiday Company. I received a booking from Bookings.com via Sykes Holidays. The contact information was incorrect. No working Mobile or email and I needed to give the holiday guest information about key collection etc. Sykes Holidays could not assist because they were given the information by Bookings.com. I telephoned. Bookings.com. It cost me £8.97 for the privilege. I was totally unaware I was calling a premium number. The telephone number on my mobile phone number was not the number I associate with Bookings .com. Virgin Media Phishing department located the culprit. We have taken a booking for Ref:924642 Viking Cottage from 16/11/2018 for 3 nights, leaving on 19/11/2018 with the gross rental price of £429.00. It should be noted that this price does not include any owner discounts and only represents the current price at the time of booking. So in a nutshell, inadequate and uselss booking information was forwarded to me via Sykes Holiday Group to me as the accommodation provider and I called Bookings.com to establish how to contact the end user. You CHARGED ME £8.97 and still did not provide me with any information.

I WANT A FULL REFUND FOR THE CALL I MADE TO YOUR PREMIUM NUMBER . The number [protected] featured on my mobile phone bill .

The booking is under the name of Mr Ashleigh Tooth.

Alternative Telephone Contact: +[protected]

Main Email Address: atooth.[protected]@guest.booking.com

It occurred on: 1/11/2018

Full refund. I was doing Bookings.Com company a favour. The reason Why I called was due to incompetent administration in not obtaining the correct credentials of their booking. Miss Ashleigh Tooth, not Mr . The mobile was wrong. The email was wrong. The landline did not work.
I am not prepared to telephone them again, only to be charged to try and resolve the issue!

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Claire Guppy

Booking Reference atooth.[protected]@guest Via Bookings .com/Sykes Holidays
VikingCottage Glenuig

Crab Apple Cottage
Keens Lane
Reydon
IP18 6NT

PLEASE RESPOND

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S
4:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com holiday inn charge dispute

I would like a total refund of $140.00.
There was definitely some type of misunderstanding..

Because Booking.com gave me some type of credit of $150 to stay and I was looking for a hotel pricing different hotels to see how the credit worked.

When I chose Holiday Inn The $150 did not come off the total and So I tried to cancel.

#1. I lost $140 for nothing
#2 . I also lost the $150 Credit to use..

I am very disappointed because I use Booking.com often.

Please help me resolve this issue.
I would like an immediate refund of my $140.00 and any other remedy you can provide.
I have contacted rushcard who denied my refund request.
I have contacted Holiday Inn and did not receive a call back from the hotel manager

I have submitted a BBB complaint and would like my refund expiditously and any other remedy you can provide.

I had a double loss.. I would have never reserved a room if I couldnt cancel, moreover my actions to book that room was due to a $150 credit to use from booking.com

My number is [protected]

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Booking.com Customer Reviews Overview

Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers across the globe. With over 28 million listings, the platform is a one-stop-shop for all your travel needs. Here are some of the positive points that make Booking.com a preferred choice for travelers:

1. User-friendly interface: Booking.com has a simple and intuitive interface that makes it easy for users to search and book their preferred accommodation. The website is well-organized, and users can filter their search results based on their preferences.

2. Wide range of options: Booking.com offers a vast selection of accommodation options, including hotels, apartments, villas, and hostels. Users can choose from budget-friendly options to luxury properties, depending on their budget and preferences.

3. Competitive pricing: Booking.com offers competitive pricing, and users can often find great deals and discounts on their bookings. The platform also offers a price match guarantee, ensuring that users get the best possible price.

4. Reliable customer service: Booking.com has a dedicated customer service team that is available 24/7 to assist users with their queries and concerns. The platform also has a user-friendly cancellation policy, which makes it easy for users to modify or cancel their bookings.

5. Trustworthy reviews: Booking.com has a robust review system that allows users to read and write reviews about their experiences with different properties. The platform verifies the authenticity of reviews, ensuring that users can trust the feedback they read.

Overall, Booking.com is a reliable and user-friendly platform that offers a wide range of accommodation options at competitive prices. With its trustworthy reviews and reliable customer service, it is a preferred choice for travelers across the globe.

Booking.com In-depth Review

User Interface and Navigation:

Website Design and Layout: Booking.com has a clean and modern website design with a user-friendly layout. The interface is visually appealing and easy to navigate.

Ease of Navigation: The website's navigation is intuitive, making it simple for users to find what they are looking for. The menu and search bar are prominently displayed, allowing for quick access to different sections of the site.

Search Functionality: The search function on Booking.com is highly efficient and effective. Users can easily filter their search results based on various criteria such as location, price range, and amenities.

Booking Process:

Availability of Accommodation Options: Booking.com offers a wide range of accommodation options, including hotels, apartments, and vacation rentals. Users can easily find available options in their desired location.

Booking Options and Flexibility: The platform provides users with flexible booking options, allowing them to choose their check-in and check-out dates, as well as modify or cancel their reservations if needed.

Payment Methods and Security: Booking.com offers secure payment processing, ensuring that users' personal and financial information is protected. Various payment methods are accepted, including credit cards and PayPal.

Customer Service:

Responsiveness and Communication: Booking.com's customer service is highly responsive and provides timely communication. Users can expect quick and helpful responses to their inquiries and concerns.

Support Channels: The platform offers multiple support channels, including phone, email, and live chat. This allows users to choose the most convenient method of communication.

Problem Resolution and Refunds: Booking.com is known for its efficient problem resolution and refund process. In case of any issues with bookings, the customer service team works diligently to find a satisfactory solution for users.

Accommodation Options:

Variety and Range of Accommodation Types: Booking.com offers a wide variety of accommodation types to suit different preferences and budgets. Users can find everything from luxury hotels to budget-friendly hostels.

Quality and Cleanliness of Accommodations: The platform ensures that the accommodations listed meet certain quality standards. Users can expect clean and well-maintained properties based on the provided descriptions and photos.

Accuracy of Descriptions and Photos: Booking.com strives to provide accurate descriptions and photos of the accommodations. Users can rely on the information provided to make informed decisions about their bookings.

Pricing and Deals:

Competitiveness of Prices: Booking.com offers competitive prices for accommodations. Users can often find great deals and discounts, especially during off-peak seasons.

Transparency of Pricing: The platform ensures transparency in pricing, displaying all applicable fees and taxes upfront. Users can easily see the total cost of their bookings before making a reservation.

Availability of Discounts and Special Offers: Booking.com regularly offers discounts and special offers on accommodations. Users can take advantage of these deals to save money on their bookings.

User Reviews and Ratings:

Reliability and Authenticity of Reviews: Booking.com maintains a reliable and authentic review system. Users can trust the reviews and ratings provided by other guests who have stayed at the accommodations.

Overall Rating and Average Scores: Each accommodation listing on Booking.com is accompanied by an overall rating and average scores for different aspects such as cleanliness, comfort, and location. This helps users gauge the quality of the accommodations.

Filtering and Sorting Options for Reviews: The platform offers filtering and sorting options for reviews, allowing users to easily find the most relevant and helpful feedback from other guests.

Mobile Experience:

Mobile App Availability and Functionality: Booking.com has a mobile app available for both iOS and Android devices. The app offers the same functionality as the website, allowing users to search and book accommodations on the go.

Responsiveness and User-Friendliness on Mobile Devices: The mobile app and mobile website are highly responsive and user-friendly. Users can easily navigate and make bookings using their mobile devices.

Features and Benefits of the Mobile App: The mobile app provides additional features such as push notifications for booking updates, exclusive mobile-only deals, and the ability to save and manage bookings offline.

Loyalty Program:

Benefits and Rewards for Frequent Users: Booking.com offers benefits and rewards for frequent users through its Genius loyalty program. Members can enjoy perks such as free room upgrades, late check-outs, and exclusive discounts.

Membership Tiers and Perks: The Genius loyalty program has different membership tiers based on the number of bookings made. As users move up the tiers, they unlock additional perks and benefits.

Ease of Earning and Redeeming Points: Earning and redeeming points in the Genius loyalty program is straightforward. Users earn points for each completed stay, and these points can be used to unlock discounts on future bookings.

Additional Services:

Car Rental and Airport Transfers: Booking.com offers car rental and airport transfer services, making it convenient for users to arrange transportation during their trips.

Activities and Tours Booking: Users can also book activities and tours through Booking.com, allowing them to plan their entire trip in one place.

Travel Insurance Options: While not directly provided by Booking.com, the platform partners with insurance providers to offer travel insurance options to users. This provides an added layer of protection for travelers.

Privacy and Security:

Data Protection Measures: Booking.com takes data protection seriously and implements measures to safeguard users' personal information. The platform complies with relevant privacy regulations.

Secure Payment Processing: The payment processing on Booking.com is secure, ensuring that users' financial information is protected during transactions.

Privacy Policy and Terms of Use: The platform has a comprehensive privacy policy and terms of use that outline how users' data is collected, stored, and used. Users can review these policies for transparency.

Overall User Experience:

Overall Satisfaction and Recommendation: Users generally have a positive experience with Booking.com and are likely to recommend it to others. The platform consistently delivers on its promises and provides a reliable booking service.

Strengths and Weaknesses of the Platform: Booking.com's strengths lie in its extensive accommodation options, competitive pricing, and reliable customer service. However, some users may find the search results overwhelming due to the sheer number of options available.

Comparison with Competitors: Booking.com stands out among its competitors due to its wide range of accommodation options, competitive pricing, and user-friendly interface. It is often considered one of the top choices for booking accommodations.

Pros and Cons:

Key Advantages of Using Booking.com: Booking.com offers a user-friendly interface, a wide range of accommodation options, competitive pricing, and reliable customer service. The platform also provides a loyalty program for frequent users.

Potential Drawbacks or Limitations: Some users may find the overwhelming number of accommodation options on Booking.com to be a drawback. Additionally, the platform's cancellation policies may vary depending on the property, which can be a limitation for some users.

Summary and Conclusion:

Final Thoughts and Overall Assessment: Booking.com is a highly recommended platform for booking accommodations. It offers a user-friendly interface, a wide range of options, competitive pricing, and reliable customer service.

Who Would Benefit Most from Using Booking.com: Booking.com is suitable for all types of travelers, from budget-conscious individuals to luxury seekers. The platform caters to a wide range of preferences and budgets.

Recommendations for Improvement: One area for improvement could be providing more detailed information about cancellation policies upfront to avoid any confusion for users. Additionally, enhancing the search filtering options could help users narrow down their choices more efficiently.

How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com

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Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

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Phone numbers

+44 203 320 2609 +1 (888) 850-3958 More phone numbers

Website

www.booking.com

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Use this comments board to leave complaints and reviews about Booking.com. Discuss the issues you have had with Booking.com and work with their customer service team to find a resolution.