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Booking.com / no refund after 10 days even tho the money was taken from my account immediately

Magaliesburg South Africa, ZA

Rose Well Country House Magaliesburg South Africa.
Unfortunately the very next day it was established that it eas not suitable for my pets so it was cancelled immediately. However they were so quick to draw out the money. Now ive been messed around for almost ten days waiting for the reversal. And i neef this money urgently
Please can you assist in sorting this out.
I usually use and recommend booking on your site all the time but have now been extremely disappointed. Thought this was a reliable source of booking.
Jenny Sartor
[protected]

Je
Mar 09, 2017

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