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Booking.com / no contact from owner, wrong phone number provided and money taken

PAYMENT Confirmation number: [protected], pin: 1104

4th August

We arrived the property after driving 2 hours from Varna with our 2 kids.

No one was contactable, and the apartment was not accessible. We called around wasting another 2 hours of our family holiday.No contact from owner, wrong phone number provided.

After being told by a Booking .com employee on the phone that they would contact the owner, and find us a new place to stay. We waited. We waited more.

Long story short is we could not find any more accommodation in Burgas and our weekend away was Ruined !!!

We had to drive home late that night.

The money has been taken from our account .

PLEASE RETURN IT IMMEDIATELY.

This was a very sour experience and i advise others to be very careful booking last minute in large complexes.

THIS IS OBVIOUSLY A SCAM AND BOOKING.COM MUST FIX THIS.

Booking.com

Yu
Aug 05, 2018

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