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Booking.commismanaged booking

We booked our stay at Pallazo Tomasi in Cortona, Italy through Booking.com on 9/15/18, more than 2 months prior to our anticipated stay on 11/17/18. I received a confirmation from Booking.com. We arrived at the hotel at 6:00 p.m. on 11/17/18 after driving 2 hours and were told that the person who receives the reservations was out sick that day; and the entire place was booked. Even if that is true, there was absolutely no reason why they should not have known of our reservation considering how long ago it was booked. There was no reasonable explanation for the "snafu". There are very few accommodations in Cortona, and had it not been for one of the only nice hotels left, we may have had to drive 2 hours back and missed much of what we had planned to see over the next several days. It could not have been mere incompetence on the part of the family that runs the hotel. The only reasonable explanation is that Palazzo Tomasi had someone else they knew come into town and bumped us. I travel frequently and have never encountered what occurred at that facility. Booking.com had no way to rectify the situation. It doesn't appear as if they did anything to discuss such gross negligence or intentionally bumping us. They need to have consequences with vendors.

Ma
Dec 01, 2018

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