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Booking.com / hotel reservation cancellation

1 Archbishop reyes avenue Cebu CityCebu city, Philippines
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I was charge in my credit card last October 20, 2018 in Mandarin plaza hotel in Cebu eventhough I cancelled the hotel reservation and did not Use it for checking it. I was informed upon booking online that the card is just use for reservation and I will not be charge. When I went to the hotel I was informed to pay by cash plus additional booking fee thus I opted to book in person for another room. I am so frustrated with the hotel and booking.com since I was able to stay in the hotel and paid in cash yet I also was charge in my credit card eventhough I did not use it. I would never use this website again and book in that hotel

Cl
Jan 9, 2019

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