SUBMIT A COMPLAINT / hotel booking

United Kingdom
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I booked a hotel with no prepayment needed, one of the reasons I had booked with them. They without informing me took £100.00 from my account, after contacting they said to inform hotel, on a call to the hotel they said I should not have bern charged and would call me back ( still waiting on the call 3 weeks later). Inform again they adked for proof they had taken the money. Sent a copy of the money taken from my account and nothing back. I feel take any hotel on without checking the policies that they say they have. Would never use again. No customer care at all. I have been advised to contact trading standards.

Jun 21, 2017

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