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Booking.comdouble payment

I made a booking in March, the payment was decline with my card, an i received another link to process my payment, paid with a different card, got a notification from my bank, but I was told that my payment was not revived, I had to pay cash at the hotel. I have been requesting assistance from booking.com to reimburse, but they keep asking my bank statement which i did 4 times now, but they cant help. Really disappointed.

Jo
May 02, 2017

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