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Booking.com / don't trust booking.com

Hong Kong Review updated:

I have booked a hotel room for coming October via booking.com. When I book the hotel, there is a "pay now" and "non-refundable" terms because booking.com claims this is the best price to book this hotel now. I believe and therefore paid the full fare.
However, just 3 weeks after I paid, I found the price for same stays at booking.com further reduced by CHF$300 (i.e. the price vary by 43% just in 3 weeks)! I called booking.com to claim for the "best price guarantee" but was rejected due to the "non-refundable" term!

Ec
May 29, 2015
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Comments

  • Tr
      2nd of Sep, 2018

    Agree, don’t ever trust or use Booking.com.
    We did an apartment booking and agreed a checkin with the owner. The owner never turned up but it was our decision to not wait on the streeet any longer (2 hours) and got charged for the booking. The property owner can change checkin times without any notification. Booking.com didn’t assist or help even after multiple calls and emails to Booking.com and the property owner.

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