SUBMIT A COMPLAINT / don't trust

Hong Kong Review updated:

I have booked a hotel room for coming October via When I book the hotel, there is a "pay now" and "non-refundable" terms because claims this is the best price to book this hotel now. I believe and therefore paid the full fare.
However, just 3 weeks after I paid, I found the price for same stays at further reduced by CHF$300 (i.e. the price vary by 43% just in 3 weeks)! I called to claim for the "best price guarantee" but was rejected due to the "non-refundable" term!

May 29, 2015
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  • Tr
      2nd of Sep, 2018

    Agree, don’t ever trust or use
    We did an apartment booking and agreed a checkin with the owner. The owner never turned up but it was our decision to not wait on the streeet any longer (2 hours) and got charged for the booking. The property owner can change checkin times without any notification. didn’t assist or help even after multiple calls and emails to and the property owner.

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