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Booking.com / do not use booking.com

New Zealand
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My wife and I booked accomodation in queenstown through booking.com. Two weeks later and two weeks before flying out we get an email saying that the pool is closed for maintenance.
We rang the hotel and they were more than happy to cancel our booking but booking.com will not. I called them (offshore toll call) and they said they would get back...now a week later and a dozen emails and calls...nothing!!!

Book all accomodation directly with the hotel

Do not use BOOKING.COM

Sa
May 14, 2017

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