SUBMIT A COMPLAINT / complaint ignored and request for refund ignored

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After using on many occasions in the past I have always used this site on the fact that it advertises as 'Free cancellation'. On this occasion I went to book and was charged the full amount of nearly €1000. I was informed that this was taken within 10 minutes of the booking when I tried to cancel with my bank.
After trying to resolve the issue (which DO NOT make easy) I was contacted by a Customer service agent who was so rude to me on the phone that when i said I wanted to make an official complaint, he told me there was no point as it would simply 'go around and around'.
How is this acceptable Customer Service?
I have sent two emails about this to the media relations email address and have not received any response from them.
I will be taking this further and urge people to think twice before using in future.
I have been left so upset at the treatment by and have actually sought legal advice too regarding this matter.

Jun 20, 2017

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