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Booking.com / cancellation money not refunded hotel

Contact information:

My reservation no [protected] at Puri Golden sands, India between 9th march to 12th march 2017 through booking.com. They have mentioned via mail that Resort has charged full cancellation money and not refunding. Following which I raised complaint to all concern authorities here in India against resort.
Today I got call from resort and intimated that they have not charged my card and its booking.com has charged the money and they will communicate with them and revert.
I am unable to contact booking.com over phone. Phone no provided not working.
I have not availed or stay in the property for the mentioned dates. I cancelled the booking because facility like swiming pool which they mentioned was not operational and I mentioned same while cancelling.
I have not received any reply from booking.com for my previous messages. So Please take mecessary action to refund my hard earned money.
If this is not the correct address or platform for complaints in India..please provide me contact no and mail address for India service
Thanks and regards
Dipankar Ghosh
Email: [protected]@gmail.com
+[protected]

Di
Mar 16, 2017

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