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[Resolved] Booking.com

Posted: Mar 6, 2013 by    


Complaint Rating:  100 % with 3 votes
100% 3
I cancelled a hotel with booking.com, got a cancellation confirmation webpage displayed and thought nothing more of it. However I did not recieve a cancellation confirmation email.
To my dismay I was subsequently charged for a no-show at the hotel.
After many complaints to booking.com about the fact that I did cancel and it is not my fault their system did not process my cancellation...
I have still had not luck with getting a refund.

Has this happened to anyone else and if so booking.com really need to be made aware of the fact.

Resolution statement

Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Booking.com Customer Care's Response, Mar 06, 2013
Hi there,
We are very sorry to hear about this and would like to get to the bottom of this.
Could you please post your travel dates and the hotel name, as we were unable to locate your reservation.
If possible, please also include the name in which the reservation was made.
Thanks in advance,

Booking.com Team
Booking.com Customer Care's Response, Jul 23, 2013
Hi Henry,

could you please post your booking number so that I can assist you further?

Regards - Konstantina
Booking.com Team
Complaint comments Comments (2) Complaint country Ireland Complaint category Hotels


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N  22nd of Jul, 2013 by    0 Votes
need room on first floor, one member of party is handicapped.
N  22nd of Jul, 2013 by    0 Votes
No elevator and guest could not be guarenteed a non smoking room down stairs.

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4147 Eastern Ave SE Ste 300, Grand Rapids, MI
Grand Rapids
United States - 49508-3405
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