Booking.com review: never give your credit card details to booking.com 235

I also joined the Complaints Board because I was overcharged twice by Booking.com. The first time, they got away with it because of currency variations (Euros to Pounds), but this time they changed my booking costs later - and charged me almost twice the price shown at the time of my booking - with no excuses or explanations provided. They now blame the hotel and the hotel blame them. A big headache no customer should have. I think this is not acceptable and feel so disappointed that contemplated taking a legal action against them if they don't apologise and reimburse me with the difference.

Hotel Blue Bay Resort, Campomarino, Italy booked on Booking.com DOES NOT EXIST AT ALL - Booking.com left my 9 yr old and myself stranded! Booking.com gave completely deceitful information to concerns raised. Booking.com scores a 10 for inadequacy, a 10 for the ability to cause extreme stress, a 10 for ruining long awaited holidays, a 10 for extremely poor customer service. Please read our unbelievable holiday nightmare below!

Reservation Nro: [protected], Pin: 4070 Reservation for the Blue Bay Resort
Reservation for the Blue Bay Resort (now on to be referred as BBR) done through the Booking.com platform. Reservation is made on the 24/9 2014 for 8 night from the 1/7 to the 8/7 2015 for 1 adult and 1 child (age on travel 9 yrs).
BBR reservation details: Twin Room with terrace/patio, Breakfast included.
Pre-holiday enquiries and responses:
• 16/6/15 Email query sent to BBR via Booking.com platform requesting advertised shuttle service, and further information and prices on advertised BBR activities.
• 16/6 – 30/6/15 Several attempts to directly contact BBR via telephone and email, using the number as advertised on Booking.com platform. No reply at BBR (messages left on answering service).
• 29/6/15 Telephone contact with Booking.com at 10.48am to state concern of being unable to contact BBR in spite of several attempts via telephone and email. Query also about Booking.com having posted a message in red on the BBR site stating “We are sorry, but it is currently not possible to make reservation for this hotel on our site”.
Booking.com customer service agent Ainhoa answering the call tried to contact BBR, without success.
When concern expressed over Booking.com message posted on BBR (see above), Booking.com customer service agent Ainhoa explained that there is no reason for concern as this is a standard message that Booking.com posts on to hotel sites when the hotel is fully booked.
When highlighted that this message is on the Booking.com site for BBR even when no reservation dates are specified, Booking.com customer service agent Ainhoa further states that there is no reason for concern as this is a standard message that Booking.com posts on to hotel sites when the hotel is fully booked.
Booking.com customer service agent Ainhoa promises to keep trying to contact BBR to confirm query of shuttle service, and to contact us back with an update. No update or further contact from Booking.com was ever received.
Booking.com sends a standard email to rate customer service agent Ainhoa offered service. This email form was completed and returned, with a clear note in the offered Comments box stating that Booking.com customer service agent Ainhoa was friendly and pleasant, but however failed to answer the query. A further request was highlighted in the same Comment for Booking.com for contact to solve and answer the request before upcoming stay. No reply.
A further email also sent to Booking.com stating concern over no reply from BBR.

Holiday:
• 1/7/15 On arriving at Campomarino railway station, using the local taxi service, the Blue Bay Resort is unknown. After using the details on Booking.com, it is clear the resort does not exist. Instead, the address houses a traveller compound, which the taxi driver refuses to enter, let alone let my son and me get out of the taxi. Photos attached. The cost of this 6 km taxi journey ends up being €87.50, as the taxi drivers tries to find the resort. Campomarino is a fairly small community, and it is very clear the resort does not exist. Tina’s Taxi Service will gladly respond to any queries you have.
• Contact with Booking.com customer service at 2.43pm to explain the event of non-existent hotel.
Booking.com customer service agent Jose, located in Berlin, listens to the matter seriously and clearly, stating that he has to consult with a supervisor, and promises to return within 30 mins with immediate alternative accommodation.
Booking.com customer service agent Jose states that he will send information on alternative accommodation by email, and asks for me to check this online. I highlight that I am on my mobile in a poor reception area, and require a call.
By a further return call, Booking.com customer service agent Jose states that due to the price of our stay at BBR, (booked early on last year when prices were low) the alternative that can be offered is at Termoli, Hotel Corona. Hotel Corona is a hotel located directly across the road from the main train station, in an unsecure location, this as the alternative accommodation for the following 8 nights was not acceptable.
Booking.com further offers alternative accommodation at the Aloha Park Hotel, in Campomarino. This accommodation is for a Small Attic Room, with no Terrace/Balcony, with Breakfast. Booking.com states that as all Aloha Park balconied room are for 4 persons, therefore we do not qualify for such a room by Booking.com policies. This was not acceptable.
I clearly state the reason for choosing BBR, firstly being in the locality of our main choice of holiday destination, scuba diving at Isole Termole, its advertised closeness to nature, outside areas and ability to eat on-site. Wide range of on-site activities, and off-site water activities bookable onsite, evening entertainment, mini-market, bicycle hire, ability to use credit card as payment, wi-fi just to mention a few of those reasons.
Booking.com does not return calls as agreed.
Being under extreme stress due to lack of information, and after waiting for Booking.com to call me within agreed time limits – calls from myself, with re-explaining the whole incident from the 29/6 forward to new Booking.com customer agent an offer of alternative accommodation at Campitur. Again an email confirmation on this has been sent to me however I cannot see the details of the accommodation due to lack of mobile and internet coverage. I agree in total desperation.
• 17.06 (1/7/2015) Arrival at alternative accommodation provided by Booking.com, Campitur. Reception is not open until 17.30. It is 40 Celcius, and there are no facilities to purchase water or food. Called Booking.com and spoke with Tatiana Mamontova, again explaining the situation.
During our conversation Tatiana:
- States that another 93 customers have booked a stay at BBR
- States that she can clearly see that BBR has been removed from Booking.com properties
- Fails to explain why BBR has been removed from Booking.com properties
- Fails to explain why Booking.com customers have not been notified that BBR has been removed from Booking.com.
- Offers an explanation that due to the closeness (by date) of our booking we could not be contacted to be made aware of Booking.com removing hotel from their site, even though clearly visibly on their (her supervisory view of Booking.com sites)
- Offers an apology, and asks if there is anything further she can do ( - asked to come and cook breakfast tomorrow morning, as clearly stated that this was not the holiday plan - laughs in reply)

• 21.13 (1/7/15) Call to Booking.com as accommodation electricity fails (Campitur the self-accommodation apartment).
- The Campitur emergency number was immediately contacted, only on ninth call does the Campitur representative Conchetta answers.
- The Campitur representative Concetta suggests that I go to the main central electricity box (of an entire building block) and turn some switches up and down to resolve problem.
- In the mean time the representative would try and contact the owners to come and sort out the problem. This could not be guaranteed as it is dinner time.
During the call, once again, all of the occurred from the 29/6 onwards has to be retold. During this call it is also highlighted that Campitur self-catering offers no bed-linen, no toilet paper, only accept cash payment – not known at the time of acceptance as alternative accommodation. The closest super-market is 3km away – by bicycle. Shopping even for basics such as water, toilet paper and breakfast supplies with a 9 yr old is not viable by bicycle. Campitur is not acceptable as alternative accommodation.
(Campitur contacted Booking.com to say that for the inconveniences experienced at their accommodation, they agreed to lower the price of the stay.)
It was agreed that another alternative accommodation would be found by Booking.com. Booking.com agrees to call back at 9.00 the following morning (2/7).

• 2/7 Booking.com fails to call as agreed. On not receiving a call as agreed, I call Booking.com at 9.19 to get clarification and confirmation of another accommodation.
Small Attic Room at Aloha Park is offered again. This remains an unacceptable option as alternative accommodation.
Booking.com runs out of alternative accommodation options, and I find one myself.

I made a reservation for the Embassy Suites Louisville Downtown, and received a confirmation email. The process seemed rather easy, but after reading several negative reviews about booking.com, I decided to call the hotel directly to be sure they had my reservation. The hotel had no record of my reservation. booking.com advised me that my reservation was confirmed and that it was confirmed immediately upon my receiving the confirmation. Not so said the hotel. Back and forth I went, wasting time and effort with each party pointing a finger at the other, and the hotel unwilling to honor the reservation. They apparently were running short on rooms by the time I made my follow up call. booking.com was unable to free up a room for me at the hotel despite that I was allegedly CONFIRMED. To be fair, the booking.com representative tried to book me elsewhere, but I would not use booking.com again. You cannot be sure that you really have a reservation even when you get your confirmation from booking.com. If you choose to use booking.com, my suggestion is to follow up immediately with the hotel and get a confirmation in writing from the hotel. But if you are going to bother with that, why not just book with the hotel directly in the first place. Buyer beware!

Hi,

Today I got an email stating my reservation for a hotel in Vienna for today(!) had been confirmed. But I had never made this booking! I've written to booking.com using their system saying that I haven't made any reservations, still waiting for their reply. I had changed both my email and password on the booking.com site and I'm hoping that this is going to get resolved, but it kinda feels like a scam to get me charged for another person's stay at some hotel. Unsure on how to proceed.

Let everybody post this board at every travel community and at every travel group and other sources to have as much publicity of Frauding as it possible.

I will do.
Let's everybody post it somewhere with big travel and business audience.

booking.com is a business of selling credit cards!
you always accept their term and conditions.
I think somebody smart must jail them 1 day.

What a misleading and fraud website. I booked a hotel today (15-June-2015) on their website, where it was showing final payment as SGD 661.50. I paid this amount. An hour later I got a call from my bank that there is a transaction of SGD 777. I called up Booking, they told me that taxes are included, but it clearly mentioned there that taxes will be charged by the hotel when I stay there. the website is so misleading that you don't know that taxes are pending as those are mentioned in a consistent small font never added anywhere.customer care is the worst.Please do not book through booking.com

Booking.com is a fraudulent website. Beware before you book. we were looking for ahotel in Mykonos. On their website they listed a hotel name Platys Gialos in Mykonos. We booked and later to our utter dismay when we landed in Mykonos and contacted the hotel, they said they were located on another island altogether!
also wish to add that Platys Gialos is the name of a place in Mykonos and hence the error on the part of booking.com. However, when confronted, they said they will provide the refund only if the hotel did, which they didnt. So if there is an error of listing who is to bear the brunt? the customer who has no idea where the hotel could be located!?
I am not going to let this die away. Shall take route of law to see that such portals assume responsibility else they have to pay a heavy fine!

We will never use Booking.com again since they cannot back up the customer when dissatisfied with the booked accommodation at Days Inn North in Pensecola, FL ? PLUS we were charged for the room even after getting a cancellation via phone and confirmed by email of that canceled room. By the way the Days Inn North in Pensecola FL should never be stayed in by anyone! We watched the lady change room for a patron because the air conditioner was broke then she turns right around to give us the same room! We didn't know until we went in and 1st thing it smelled like a dog lived there full time and second the a/c is broken with parts and wires exposed . I will never stay in another hotel that is owned by a Patel or any other Indian ...straight nasty! AND never in Pensecola or anywhere else with Booking.com since we are having a hard time getting $154.99 back for that canceled booking and then Booking asked to see our bank statement! No way in HELL will that happen I would rather spend more to fight their charge with a lawyer and our bank! As per a suggestion by a hotel clerk we should always book straight thru to hotel and you bet that we will ONLY stay in AMERICAN owned from now on and I wish more AMERICANS would follow suit and SHOP and BUY AMERICAN...

Booking .com is a fraud ... best to be used as reference but, do not book with them . they do not stand behind their customers . best to book with the hotel directly.

Hi Booking.com is one of worst site ever for booking and Hotel Montree is worst hotel i have dealt with which already has bad reviews and rating of 3.2. My sister had booked a room on behalf of my business visit in hotel Montree, Munich using Booking.com which had a free cancellation to be done on May 23rd.I called the Hotel on 23rd May early morning and informed them that i had still not recieved my visa hence asked them how this situation can be handled so they informed me to call the booking.com customer service.I had called the booking.com customer service and informed them on 23rd May early morning that my visa issual has got delayed and iam unaware of the date i would recieve hence was enquiring them if they could waive off the cancellation fee or even charge me a minimal cancellation fee or rechedule the dates to few days so that i could cancell them well in advance if iam unable to get my visa within the booked date.The customer service executive put my call on hold to check with the manager of the hotel and to surprise of my life while i was still discussing on the alternatives without complete confirmation of how this situation could be handled the hotel has deducted continously around 155-160 Euros.I informed the customer service executive while i was on the call that my credit card does not have the complete balance for the amount to be charged and that the hotel manager has harshfully ignored to even discuss on my situation and has charged the amount from my credit card while i was still discussing with the customer service executive.The CS executive replies to me that i cannot do much help on this and the manager has my money of 80% cancellation fee of 628Euros which is a lumsome amount and will not leave the money for any cost. Also if i had informed them late it was fine but informed them my situation way early on 23rd May early morning and If this is the way i get response from the hotel and booking.com i would recommend people not to book via booking.com as they are not at all of help when in need and have deals with such harshfully behaving hotels.

I would say, when booking a hotel call the hotel. Do not go thru reservation center. I seldom travel and use motels or hotels. There is a three day convention that I was interested in going to in Santa Clara. The flyer said that three hotels were offering a discount. I haven't had a computer for a few years and have just purchased a used one. I used google to find hotels and to see what amount the rooms would be. 1. The phone number was a 1 888 number and hated to call it but couldn't find a direct phone number for the hotel to call. That was a mistake, first, told the man what Convention I would be going to and there is a discount. I am almost sure that the amount he gave me wasn't a discount amount. I quickly lost that argument. He ask for my credit card number., ...when I asked does he process the check now, he said yes. To me I remember that they don't process the check until I check in. I also didn't like giving him my debit card numbers but I lost again. I told him I didn't want anything extra because we would only be sleeping there., He said a breakfast was free. I might not be a whiz, but nothing anymore is free, Santa is Dead. I didn't say that but that entered my mind. I am glad that I added the room amount first. I asked the Total and he replied. I ask why $74.82;.more. He said it was a service charge. My remark was I told you I didn't want anything extra. I would have asked for the list but got a little disturbed because I told him and he charged me anyway, I asked to talk to a Supervisor and told him that I had just heard on a TV newscast to watch out for those service charges. .I said forget it, I didn't want the reservation and hung up.. I couldn't get anywhere with him. I called the bank to make sure it didn't go through and asked could they stop payment on it but I would have to cancel my debit card, they couldn't just stop it. I didn't want to do that so I called the Reservation Center back. I asked for the same man because I had his name but couldn't talk to him. I again asked for Supervisor...there wasn't one. I said you must have a boss someone higher and the reply was no. I still could not get the BH&S direct phone number. He said he didn't know it. I called another hotel directly after and made my reservations. They did not ask for a credit card and gave me a confirmation number. They said a free breakfast and my response was is there a service charge?. She said no and all I had to do was pay when we left. Well I trust no one now so I will first go in and find out if there is a service charge so that the rate of the room doesn't change. The hotel room was $20.00 less and actually this hotel was better rated. Lesson: CALL HOTEL DIRECTLY NO RESERVATION CENTERS IS THERE A SERVICE CHARGE...ASK TO SEE LIST. HOW MUCH FOR THAT CUP OF COFFEE IN THE ROOM, SHAMPOO ETC...REMEMBER YOU GET NOTHING FOR NOTHING, SANTA CLAUS IS DEAD.

Booking SCAM? Credit Card charged with 80 US$ by Booking dot com without any reservation made- Below the details:
I've been using their website for some years now and I never had any issue before, so I thought they are reliable and trustworthy. And I always told to myself "if I ever have a problem, Im pretty sure their customer service is going to help; after all, their website is pretty well made and shiny, they must be serious folks!". Right? Well, for my unpleasant surprise, they are not as serious as I thought. And nop, they are not helpful, not at all. Checking my credit card statement from December, I found that there was 80US$ that I was pretty sure I didnt spend. And the payment details were "via booking.com Amsterdam". That's all the info I could retrieve. I called my bank and told them this has to be a mistake, but the bank said I should contact booking dot com to get a refund. So I did, I contacted their customer service and at first they were very polite and asked me for a copy of the credit card statement. And then their following emails were pretty much shifted towards what it seems to me like a "you, customer, are a fool": They said "We can not find any reservation made through us, our supervisor said you should contact your bank about this" . Well, that was the whole point, I got charged by booking, but there was not reservation linked to this charge. I already knew it, that was the reason why I contacted you in first place!
I replied trying to be polite and explaining them, like when you explain to a child, because they seem to have some kind of "disability" to understand... That was last week, and since then I havent heard back from them. I'll try again this week by phone, since emails get replied each time by a different person, so it is almost impossible to follow up a conversation. In other words, their online customer service sucks, and they dont take you seriously.
Now, why does this happen? It really makes me angry, I feel betrayed by Booking. My feeling here is there are some persons inside booking who know how all of this work, and they are taking advantage of this, probably re-directing some payments to some "ghost" hotels, or some other tricky and evil but genius system (Meaning internal controls at Booking probably sucks). Most of people dont even check their credit card statement, so 80 US$ is likely to pass without being even detected. And IF it is detected and a claim is made, the whole process is so time consuming (I've started this claim one month ago, and still fighting with them), that most people will get tired of it and better use their time in something else, after all, is 80$ worth the amount of hours you use in contacting them? Likely not. And what are you going to do about it? Contract a lawyer? It probably will cost you more than 200$!
So yes, I feel very disappointed with Booking dot com :(

The same has happened to me. Charged for a cancellation and struggling to get the money back.

BE AWARE OF BOOKING.COM - They copy your credit card and share with other people - i was charged 3000 € after 1 year of stay in a hotel and i had just used my credit card at booking.com. The hotel where i was stayed in italia and my credit card was charged from Japan and even hotel surely said that they delete card numbers - but booking.com SELLS CREDIT CARD UF GUESTS to some other people!

WWW.IHATEBOOKING.COM - www.ihatebooking.com

BE AWARE OF BOOKING.COM - NEVER USE IT!

I have just returned from a skiing holiday in Austria.

We booked a hotel via Booking.com Ab Auf Die Piste, in Zell Am See.

I have used them over 10 times and NEVER had an issue. On this occasion I had an absolute nightmare.

I contacted the lady at the hotel to inform her that we wouldn't be arriving until midnight at the very soonest, I apologised for the late check in she said it was fine. One of our flights was late, there was a huge cue at the airport for the car rental and the terrible snow - all of this caused us to be 1hour and 15 minutes late to the ski resort Zell Am See. half way there, so around 12.45am we received an email from Booking.com saying that the stay was cancelled due to No Show! we was charged the FULL 780 euros.

I called booking.com to find out what was going on. They said that basically its the hotels discretion and that there was nothing that they could do. I spent over an hour on the phone to Booking.com trying to arrange another hotel, and they could do nothing for us. It was -7 and 2am in the morning we were in the Alps STRANDED in a VW Polo.

We managed to find a hotel, a lovely woman let us in and looked after us. We couldn't thank them enough - lovely woman!

The next day we contacted Booking.com again to arrange staying at the original hotel Ab Auf Die Piste as planned - apparently the booking had been cancelled all together and we were eligible for 0 money back.

So - in summary.

Despite informing the hotel that I would be arriving after 12:00 midnight they still cancelled the Entire booking at around 12:17am. So 17 minutes late and they effectively charged me 780 Euros for this. That is absolutely ridiculous yet booking.com could do nothing and let 3 of their customers be stranded in -7 degrees in a foreign country in a pretty much blizzard at 2am in the morning.

We still have had no money back.

now I accept that I was late but every year we get the same flight to munich and drive to Austria. Every hotel in the past has simply left the key on the reception desk with a note.

they could have;
Charge us a late check in fee - be angry with us, whatever - but you cannot charge us the full fee and punish us for arriving late. We were calling the hotel from around 12;30am and there was no answer despite the fact that they live at the apartment themselves.

I am going to be taking this all the way.

My phone bill will be around £100, I am £600 out of pocket for the hotel and we had to have our holiday ruined for the first day!

Any advise?

Through BOOKING.COM, I booked five rooms for three nights at the Days Inn and Suites Orlando, which had received favorable reviews on the BOOKING.COM site. I was bringing four young writers on assignment, and the $1, 038 was a bargain, so I booked the rooms.

Upon arrival, this is what I discovered:
1) My room smelled of urine, and the smell became stronger near the bed.
2) When leaving my room to go to my car, there were two people seated at the bottom of the stairs, each holding an open bottle of beer. One of them was smoking.
3) It also seemed obvious that there were people in residence at this location.
4) There were a number of people walking around the premises with shopping carts.
5) Tried to hook up to their wifi. There was no signal. Front desk said that they would reboot the router, after which there was only one spot in the room where I could actually get a nominal signal.

I decided that we would not be staying at this hotel for the reasons listed above. About two hours after checking in, I checked out. I explained each of the items listed to the young man at the desk, who told me there was nothing he could do. He also said that I couldn't issue a refund because it was prepaid.

Upon calling BOOKING.COM, I was told that the customer service representative would have to speak to the manager of that property in order to issue a refund. After being put on hold, I was told that the manager said that the hotel had "upgraded" our rooms and that no complaints had been made, so they wouldn't be issuing any refunds. The customer service rep at BOOKING.COM told me that all he could do would issue me a $40 refund on the $1, 038 that I'd spent on the rooms, even after I booked an alternate hotel through them. He continually responded that "he was stuck in the middle."

I will not be using BOOKING.COM in the future, and I would suggest that you look elsewhere before using them and especially before relying on their customer rating service. I'm not sure who rated that hotel, but they had a vastly different experience from mine.

Booking.com charged my 4750 € illegally! Booking.com is the biggiest spam and cheater in this planet. Hotel guarrantied me that they didnt charge anything and i trusted them after clear explanation.
BE AWARE OF BOOKING.COM if you dont want to be cheated!

I used Booking.com to make a reservation at Best Western Airport Inn Phoenix in Phoenix AZ. It was one night reservation for $109.99 plus Taxes. Got the confirmation and all was set. Next day at the check-out I was informed that my stay was for three nights not one and that I was charged for three nights. My confirmation from Booking.com shows one room for one night. Hotel Rep said that they would fix it within two to three weeks. I used my Debit Card so the funds are gone till they post a refund.
I have used Booking.com many times before without any issues. I guess this is the last time.

Hi,
I am owner of 546532 ıd hotel at booking.com. My hotel was stopped for publishing due to fake reviews (however there is no fake reviews). Either reservations from the guests are done for claim, is from guests whom stayed in many cities/countries of the world previously with same e-mail address.

Booking.com has to have personal problems, to stop publishing my hotel. Otherwise, altough i even provided all passport copies and all other details, it ll not be possible to stop publishing. If you really care fake issues, you should really focus on many fake hotels and their reviews, however my hotel is unique hotel with best quality and all guests are REAL and even they have stayed in many cities previously as they have informed.

So, if you are honest, reliable company, you have to be honest. I can accept to hear " booking.com doesnt want to work with you for no reason", but i ll never accept "due to fake reviews", because there is no fake reviews! We will contact with the guests about this event and we ll keep writting reviews about booking.com if you dont try to satisfy us.

I DECIDE FIGHT AGAIN BOOKING.COM FOR THE REST OF MY LIFE.

Agree, Booking are really Crap Service.
I was on Overdraft and payed 100 Pounds to the bank
as they PROMESS NO TO PAY ON ADVANCE.
but they do not inform properly about that some hotels
and appartment charge you on advance...AS THEY WANT YOU TO PAY
AND TAKE MONEY TOO.
PLEASE AVOID BOOKING. THERE IS PLENTY OF OTHER GOOD SERVICES!

Thanks this site: http://bit.ly/mesitetalkcashback you can get back part of reservation price on Booking.com and at other big online shops.

I wish you successful shopping! :)

photos

Hello everyone,

I agree with you about booking.com I booked a hotel in Paris through booking only to find that the hotel itself offers the same deal, same dates, number of nights and includes breakfast (which booking doesn't) for a difference of 122 euros. I cannot believe this. I have booked no less that 20 hotels with the, but never again.

see attachments for proof

Hello
I use to work at Booking.com and I can asure you they work as you explain in your post.
They give credt cards details to anybody, very lack of security and dont take acction or responsability if the hotel charges yous something wrong. Also the dont take resposability if you own a hotel and the customer does something wrong. they only pass information and do not take any responsability of nothing. So if you are a customer you are left alone with the hotel and if you are a hotel you are left alone with the customer.
And the customer services or internal services for hoteliers es poor in every country, you are just ask to say a very poor scrip depending on the questions you are ask and thats it. No commun scens or well service provide.

Same problem on me! Dont trust booking.com, ever!

booking . com have no customer service if anything goes wrong they dont want to know they are like programed robots when you ring.just had 800 pound taken out of my credit card and i dont even go to hotel well 30th dec. they shouldt be able to take money out of your account without permision.2 weeks later and still waiting for refund card has to be payed today and interest charges will then be put on card who will pay them.never book with this company again no customer service

I too have had no end of problems with Booking.com I booked a room through them and when I got my credit card statement I had been overcharged and also found out the hotel they were acting on behalf of also breached the terms and conditions I had agreed too.
When I questioned them about this they told me to cancel the booking and when the room was resold I would get a refund. I have been waiting 6 weeks and wrote numerous emails but still have no refund. They are quick to take the money but do not act quick enough to get refund. AVOID AT ALL COSTS!

please Apartment old town Gdansk colleced money for reservation from me through booking.com, and on my arrival there, the hotel no longer exists, please am asking for my refund chibi

I booked a room through booking.com in Santee Sc. Arriving at the hotel in evening i was told that there was no room in my name. I showed the desk clerk the reservation she indicated that she did not recognize the reservation and that the last room was booked at 3:00PM that day and that all hotels in the area were booked out due to homecoming. We went down the road and went to another hotel for the night. Our money was drawn out of my account for a no show at the hotel were our room was refused.
This was my first and last dealing with booking.com they are scam artists extraordinary.

I have also recently fallen foul of the lack of liability accepted by booking.com. I booked to stay in a hotel in Harrogate in August - my card details were stolen by an employee of that hotel or an associate and used fraudulently to have goods delivered to an address near the hotel. Whilst I have reported the matter to the police, I do believe that booking.com have acted negligently and have refused my requests from compensation. Has anyone considered going to Daily Mail / Watchdog in order to expose how booking.com / the hotels use your details?

After commenting about my vacation to Samos Greece, I realized after a few days that the owner of the hotel, sent me an email with offensive language. I felt really bad after reading this message. Don't we have the right to our opinion about where we stay? I plainly pointed out the good and bad about the hotel.If we can mention the bad things, should we be called racists? I just wanted to know if I did anything wrong by writing my point of view.

I booked villa on Cyprus through booking.com. I paid reservation by credit card 1, 235 euros on August, 27th. After we came back from Cyprus villa's management charged 1, 235 euros from my credit card one more time on September, 25. I wrote compliant to booking.com customer service on September, 26th. Today is October, 5 but I didn't get refund and don’t have clear decision of my case from booking.com customer support. My reservation number is [protected]

Same thing happened to us. I have been faithfully using booking.com for the last 5 years to make all my hotel bookings. But I had a terrible experience with them, and will NEVER be using them again. I had made a booking for a hotel in Salzburg through them back in July. However the owner offered me a better rate than booking.com so I then proceeded to cancel my booking with booking.com. The owner of this hotel informed me that all transactions were to be done in cash, so I did not have to provide any credit card information for the reservation. However much to my surprise when I had to cancel with her due to a family illness 3 weeks after I had cancelled my booking.com reservation, she accessed the credit card information I had provided to booking.com 1.5 months ago and charged me a 200$ late fee! And what did booking.com do to help me, as I insisted that my privacy had been violated as she accessed personal information I never provided to her but rather had provided to booking.com, that should have been completely unaccessible to her after my cancellation with booking.com, they told me I was lying and that I had provided this credit card information to the owner. With a futile email exchange with them over 1 month to try to rectify the situation, not a single thing was done to help me. PLEASE AVOID THEM AT ALL COSTS AT THIS IS TOTALLY UNACCEPTABLE. Also avoid Apartment 5 in Salzburg, Austria.

I would advise anyone to stay as far away from booking.com as possible! I booked a room and everything on the screen said YOU PAY ON ARRIVAL. NO MONEY WILL BE TAKEN FROM YOUR ACCOUNT. Only to find the following day that the full amount was gone! I rang booking.com who said the money was ONLY BLOCKED and it is the hotel that do this to authorise the card, it's in the small print apparently! 12 days later I still don't have the money un blocked! I cancelled the booking and was told the money would be back within 5 days, rang again tonight, to be told the hotel had released the block and no one knew why the money had not come back...but don't worry, it should be back at some point! Booking.com have completely denied any responsibility...but as far as I'm concerned, I booked through them, it's down to them! I was also hung up on tonight...I was not swearing or being abusive...I was purely stating facts! Thanks for the wonderful customer service booking.com!

I have used Booking.com many time travelling from UK to France and any time I need to book a hotel. I recently booked a hotel in Calais and arrived late because my crossing was delayed. The hotel was closed and there was no one there to answer my phone call. I had to pay for another hotel for the night. I wouldn't of questioned this but received an email from Booking for a cancellation fees, which seem harsh when I was left stranded without a room for the night. I called Booking and they were very unhelpful and said I had to pay the cancellation fee, even though I had booked many hotels in the past. They say they have no control over this and receive no fee for their service but if this is the case, then - How do they stay in business?

I am still waiting for a refund! Booking.com offer the pay later option but still take the full money out of your account when you book it! What is the point of offering a pay later service when your money gets taken from your account instantly!? If i use booking .com in the future I will make sure I only have 5.00 in my account so I can't be charged but it should be enough for it to get pre authorised. I am really disappointed with the service, it says as you are about to confirm booking, you will not ba charged today and will only be charged at the hotel! What a lie!

I also booked a hotel through booking.com and was immediately charged for the room on my credit card but not due there for 2 weeks. I cancelled the booking but so far I have not received a refund.
Booking.com are a bunch off crooks and should be prosecuted for misrepresentation for claiming that the card will not be debited.
I would never use them again.

Dear Ms. Kelly and Dear Don Tarr,
I have contacted all authorities that i could. Unfortunatelly it didnt change anything.

Dear MkSttCh,

I again wish You dont have such an experiance in Your life like mine.
Both booking.com and hotel had many things to do in this case. It is not simple event as You described.

What the hotel could do:
1)If the hotel is 4 stars hotel so it means they must have prestige. In such a case they had to call the housekeeper invite her to the hotel immediatelly start to search.
2) Open the cameras and search the cameras immediatelly without time losing.
3) I talked with front desk. The manager was not there at the moment. The manager must be informed about the case. He or she would contact with me as soon as possible. They could also call the police. But i called the police.
4) What they say; they are not responsible for the things which are lost in the room. This means or this sentence gives a message that such kind of things could happen in our hotel so be careful.

So what is the difference of staying in 4 stars hotel and hostel? Why do You think so that i chose the expensive hotel ? I could stay in a hostel too. It would be cheaper.Is it my fault to trust the hotel? and thinking my belongings would be safe in my room? Because while i was travelling in London, i thought i could loose something while i m opening my travel bag all the time when i pay something enter a museum...etc. I rented this room for a time. So it is like my home. I can put everything or leave everything in the room. It is like my home till i leave the hotel. It is my choice.
5) If the hotel doesnt take this responsibility they have to accept they are not 4 stars hotel.So they have to pay back the money i had paid to them.
Do You know what: the second hotel i was plannning to stay if this event didnt happen paid the money back . Normally i had paid all the cost before i went there. As a rule it was nonrefundable hotel. But the manager was so sad for me and he decided to pay the money back to my credit card. Im very thankful to him. And it was not 4 stars hotel. It was 3 stars hotel also in UK. And it was not the fault of the second hotel. But eventhough they helped me. So the hotels have lots of things to do.

What the booking.com could do:
1) They make agreements with the hotels. So when they contact the hotel they could talk with them to help me and to take the responsibility of the event. But nobody take any responsibility.
So it is my fault that i had lost my belongings, cancelled my holiday, was punished by flying company because i cancelled my flight and had to pay for the second ticket to my country. Lost the money that i had worked for 8 months to save, lost my two bags, also the keys of my house. (Do You know when i had arrived to airport, somebody picked me from airport because i had no money to go home. I also lost my local currency . All was in the bag that was lost. And had to stay in a house of my friend. Because the keys of my house was in the bag i lost. I couldnt enter my house)

2) They could be more objective. They didnt publish my comment in their website. It was the comment what i lived in this hotel. So everybody has right to know that such an event could happen in this hotel. But they do customer guidance in bad way. If You read the comments of the hotels You cannot see bad comments or very little amount. %95 good comments, %5 bad comments. And these bad comments are very important comments that a customer can change his or decision to choose the hotel.

3) Im travelling oftenly because of my work.And booked lots of hotels via booking.com. The booking.com workers can check how many times i used their webside to make a reservation. I had lived 2 years ago another difficulty about a hotel. It was diffrent subject. Booking.com didint help. But eventhough i went on workşng with booking.com.

4) Or they had to take the responsibility to show the hotel in their website more than it is. I can give another details about the hotel but in such a case like mine, they would be only details and wouldnt be important.
But it is over. I will not do this fault anymore.

Thank You for Your comment.