Booking.com review: never give your credit card details to booking.com 235

I had same experience, I had been using booking.com for years and booked the hotels through it for US trip during July 2016 for almost 20 days as well. In May I ever booked the hotel of "SpringHill Suites by Marriott Las Vegas North Speedway" with check in on 19 Jul and check out 21 Jul, due to location concern i cancelled the reservation on 25 Jun 2016. However, it's quite interesting that the hotel of SpingHill charged the full fee usd300.16 on 20 Jul 2016. When i returned from US and called to booking customer service team, almost 10 days past, there still have not any conclusion. I will not use booking.com for the reservation in future as well.

Booking.com
hasn't the possibility to cancel/ refund a reservation/payment .
When people made a reservation to an hotel we must pay on spot. And we have no possibility to receive the pay back or simply the contacts to cancel the reservation and have the refund.

Not ethical at all!

I booked with them and was charged $13pp, per day for a breakfast that the hotel provides for free.

HI... We are from Sri Lanka, working for Airport and Aviation Services Sri Lanka limited. 4 of our officers including me were planning to go to Brazil for a official meeting. On 20th April 2016 four of us booked 4 rooms at El Misti Hostel Leme, Rio De Janerio using our credit cards via booking.com. but due to unforeseen reasons all my colleges were not able get air tickets and only I managed to visit Brazil. All four of us cancel the booking at El Misti Hostel Leme and I re booked Ibbis RioDe Janerio Barra De Taijuca Hotel from 16th to 19th May 2016 using the booking.com site again.
After I checked into the hotel On 17th may I paid my hotel bill in cash without using my credit card.
but on 11th June we observed our credit cards which used for the hotel booking has been hacked and money is been debited continuously from all four credit cards and suddenly a huge amount of money has been debited from all four cards. I never used the card in Brazil and we observed all these debited money has gone to accounts in Brazil. We are sorry to inform you that the booking.com site is been hacked by a third party . So we cant trust this site any more with this experience and we are going to inform all our friends and relatives not to use your site any more.

This is typical of booking.com
They are the biggest scammers.
My Advice to anyone is don't use them. Book direct with the hotel.
Booking.com are scammers.
No refund after they agreed I didn't get an upgrade after paying US$265.
Digesting company

We booked a hotel in Quincy, IL using booking.com. The site reviews the "Budget Host" in Quincy as clean and comfortable with pictures of average hotel rooms. We obviously weren't expecting 5 stars, with a name like "Budget Host." However, the pictures advertised were ... not ... what we found. Budget Host is also known as "Lantern Inn" and it is in fact a major dump, located in a bad part of the city. When we walked into the lobby of the hotel, I knew it would not work. The lobby was filthy and smelled strongly of cigarette smoke and unwashed flesh. The pool advertised on the website was not filled, and looked like it hadn't been in decades (cracked and in obvious disrepair, as the entire premises appeared to be). I immediately asked the desk clerk to cancel my reservation. She shrugged in obvious resignation, having likely been met with the same level of horror that I expressed (I seriously think this hotel is only used by people in "the business" of turning things over within a few hours). But when she pulled up my reservation to cancel, told me I had to go through booking.com -- that she was willing to cancel it, but could not do so in their system, since they didn't take the reservation. I called booking.com -- was on hold for more than half an hour, then got a call center worker in India. She insisted that they could not cancel my reservation with no charge to me unless the hotel agreed. I told her, the receptionist DID agree to it, and that even if she did not, I booked through THEM, and based on THEIR review of the hotel. Long story short - booking.com kept the $69 cancellation fee, claiming all the while that the hotel refused to refund us. When I called the hotel, they told me that they had never even been contacted at all. They also told me this scam had been pulled before by booking.com. Finally -- we were given "best price" guarantee of $69/night. The hotel had a sign hanging by their "VACANCY" light that advertised $54 per night. Booking.com is an elaborate scam. They charge MORE than hotels do, and keep that, plus whatever referral fees they collect from hotels, PLUS the cancellation charges on hotels that THEY advertise as appropriate that are ... very much ... not.

Booking.com are scammers.
I have tried very hard to sort out my problem with them. I was charged for an upgrade that I never got. Booking.com emailed me and agreed that the upgrade was in fact not an upgrade.
So where is my refund?
Never ever book through these guys. Absolute scammers of the first degree. Disgusting company.

Used Booking.com and booked "New Harbour Service Apartments" in Shanghai, China. It was really bad experiences of staying in "New Harbour Service Apartments" - most of staffs were cold and helpless; the room was not clean; they didn't arrange the room/bed every day; even we asked them to replace the glasses/cups after 2 days, they still didn't do that. When we checked out, the hotel charged extra 15% on top of the room price! I asked the hotel staff to call Booking.com's service number and was told that phone number printed on the confirmation form was not valid. Talked to Booking.com after arriving home Booking.com took the hotel's side -- only when we checked out, did we learn that the hotel room price is subject to extra 15% service fee. I suggest people avoid Booking.com and "New Harbour Service Apartments".

Just got a call to say my credit card details have been used by somebody else. I only use the card when I am overseas or to book hotels with booking.com. I can see a post here saying that they use a secure server but what about the issue that the details are passed on to hotels? I can't say 100% that my details were obtained via booking.com but it does make me worry about doing this in future.

We stayed at New West Inn Amsterdam for 3 nights 29/4/16 - 2/5/16
our booking no: [protected] which we have been charged and it was paid for on the 2/5/16 ... Now on the same date 2/5/16 Hotel on Booking.com Amsterdam NLD has also charged us 75.00EUR for what i do not know.
Could you please look into this as we always use this service when we travel
Thank you Marilyn

I booked a hotel via booking.com. It was 4 stars hotel in London. My 1000 pounds, my two leather bags, my local currency all were lost in this hotel.
I had only 20 pounds in my pocket. Thanks God i had put my credit card in my travel handbag. So my credit card was not lost. All the others i was saving in my hotel room.
I had to cancel my holiday, had to buy another ticket to fly back to my country one week before . So i had to pay again for ticket.All my holiday in London was a trouble.

I had no idea how would i return to my country back, if i didnt have credit card with me. It is a big disaster.

When i told this to the workers of the hotel; they didnt do anything. They only said they were sorry. This hotel caused a big trouble but they didnt interest.

It is unsafe hotel. I told the story to booking.com . But the person from customer service team shut the phone to my face. I rewrote emails many times, but they wrote and showed me they were not willing to do anything for me.

I wrote my comment about the hotel, but Booking.com didnt publish it. They behaved as the lawyer of the hotel. They didnt want the other customers know the fact about the hotel. Because booking.com only accept the positive comments about the hotels.

The people choose the hotels according to this comment. So nobody will know even if this hotel is 4 stars hotel; there is no safety in this hotel. It is Rathbone hotel -London

Think twice about the hotel comments if You still want to book via booking.com which i cannot trust anymore. And i dont book via booking.com.

Evren

Dont use Booking.com to book this place especially if you have to end up cancelling the reservation through them.
It seems to be a complete waste of time If they are your booking agent and they don't honour the cancellations but they will gladly take the 18% commission. I cancelled it through their system and it was received by the Glorydale Inn but I still got charged as a No show. I cancelled in good time.
The Glorydale Inn has in clear writing that there is a "FREE cancellation" (Check it there now) but its actually false as If you cancel then you will be conned out of your money. There is no Free Cancellation at the Glorydale Inn and its complete false advertising to suggest that. Just my experience and that's without staying in the place.

How do you make a complaint to booking. Com?

I had serious issues with a hotel that I stayed at – I politely complained to the hotel owner shortly after checking in and the owner lost his temper and started swearing at me, repeatedly saying “f*** off get out I don’t want you here” and he said what I was saying was “bullsh***”. He also assaulted me and I called 999 and spoke to the police while the hotel owner was standing in the doorway being verbally abusive towards me and aggressive and intimidating. The owner of the hotel turfed me out onto the street. I have made a report to the police and am waiting to hear from them.
I have found the response from Booking.com to be absolutely appalling, I could hear the customer service team laughing while I was on the phone to them while all of this was going on and so far they have not taken the matter seriously. I repeatedly asked for my call to be escalated to management level saying I had been sworn at and assaulted and they refused to do so. They said it is my word against the hotels and that the hotel has good reviews. The hotel clearly also has lots of terrible reviews which the customer services team I spoke to are choosing to ignore.
I am shocked and appalled by the whole experience and I have been told that I will not be compensated for any of this. I have made a complaint to Booking.com and am waiting for their response. I will NEVER use Booking.com again.

Do not use this company and never give them your credit card info. They are misleading and fraudulent! STAY AWAY!

I booked a hotel which could be cancelled . However, the cancel feature on the website did not work. I contacted booking.com customer services to ask them to cancel. They cancelled one night but not the other. As a result I was charged.
They offered 50% compensation, showing that they knew they were at fault. I will never use booking.com again after this as bookings are simply not safe if you cannot actually cancel them, even though the booking conditions allow you to.
Do not use booking.com.

READ ME! I selected a room on booking.com that was not supposed to be charged right away, but when we checked out. After checking with my bank they said that they tried to charge my account several times. Thats not all, I saw another room I wanted instead, so I selected that one then went back to the first reservation and cancelled it. Then I saw and even better room, booked it, went back and cancelled the previous one. Then I checked my email right after, they said they were charging me the full price of each booking. My bookings were for 3 nights in Manhattan, NY and were about $800 per booking. I didn't even have that much in my account thank goodness, so the charges were declined. Anyhow, I emailed and called both booking.com and the hotels to fix the issue and after numerous calls and emails I got 2 of the booking cancellations waived but the most expensive one they refused unless I re-booked the room. So I did. But wait it gets worse, somewhere between booking.com and the 3 hotels someone hacked my bank account, changed my pin number and drained every dollar out of my account. My bank said someone made a debit card and withdrew money from two different ATMS in NJ. I live in Las Vegas! This all happened in 48 hours of my bookings. DO NOT EVER BOOK WITH BOOKING.COM! THEY ARE GOING TO RIP YOU OFF!

After waiting for one month, i get my refund for prepayment, I paid $94 on Feb 12, but only get $82 for refund in April..It is very rediculous..waste of time and money...i really have to think my other hotel booking with them.

Like everyone else, I've used booking.com for years as well - and everything has worked fine until now, when I actually have an issue. Yes, it is simply a booking engine with zero customer service - and zero care from their customer service representatives if and when you can actually get through to one after waiting on hold for ridiculous amounts of time. My issue relates to false advertising on their website: I booked a hotel based on the advertised proximity to the airport (7km). When it turned out that the hotel was actually more than 20km away, and that the hotel owner actually knew about the error on the site but passed it off as booking.com's error, neither party would compensate me for the mega taxi fares I ended up having to pay getting to and from the hotel. The hotel also had the cheek to deduct a "no show" payment from my card (after I left to stay at another hotel closer to the airport) and booking.com would not refund this either. I have reported the false advertising to the advertising standards authority and hope to get some redress via that, but am not holding my breath. Buyer beware if you choose to use this site!

I booked several times with Booking.com in the past and never have problem until last month. I booked a B&B in Barcelona for May 2016, they charged me 15% of total price as prepayment on my credit card. One week later, i found another better one, then i cancelled the previous reservation and got my free cancellation confirmation from Booking.com. But i dont get my refund yet until today( three weeks after i cancelled). I am sure that i had booked a reservation with free cancellation because i prefered to pay more than cheaper price with special condition. My reservation number is : [protected]. i already wrote message to Booking and e-mail to Hotel, never get reponse.
By the way, i still have several reservations with Booking.com for my vacation in May, now i hesistate i should change my mind or not.
Now i have no idea to whom i should to contact, who can give me some advice?
Thanks a lot! shan

I've been with booking.com for three years now. There were no problem at all until something went wrong and only then you reveal their true color. To anyone considering booking.com: If you feel lucky and don't think anything would ever go wrong, booking.com is just fine.

However, once anything goes wrong, you are most certainly skewed up. for instance, I booked a hotel in China recently with no cancellation policy for a lower price one week ahead of my travel. Confirmation received via email. Then there was an email from booking.com saying there were an error in the price and offered me a much higer price. At this stage, I didn't feel too bad, at least they sent me an email. Then I emailed them with my request immedietly and there was no response. I followed up with another email and three notes on their sites, there was no response, no acknowledgement, nothing. I started to worry, And then I sent another email to their customer service and they just did standard cancellation and still charged me the full price. I made a few complaints and there was no resonse at all.
Why you should stear clear with booking.com
1. Customer service is worse than non existance. There is no ticket tracking, no acknolwedgement of receiving communication, call center always on hold. They only exist to make you feel so bad that you would spend 2 hours posting a negative feedback.
2. Their staffs are very good at one thing: drive you crazy, literally. I have been through at least 11 staffs with direct communication for different matters, there was NOT single one of them cared any little bit. This is quite an achievement by booking.com management team.
3. With suprise, booking.com is NOT regulated so there was nobody to take further complaints for dispute, unfair and mistreatment.
3. Your card details are not secure at all. Only your communication to booking.com is secure, but this isn't where the risk is. Your credit card details appears on a piece of paper with hotel you booked. anyone there could misuse/sell your details. It's up to the hotel to decide how to use it (charge any amount or charge any amount at any moment, even weeks later). Claiming money back is not possible via booking.com. Prove me wrong. The best comments were only from those lucky ones with bookings never went wrong.
3. It's just a IT platform. The platform is quite good but that's it. pray for your booking never go wrong.
4. There is no best price guarrentee. Shop around, you are likely find cheaper quotes from other sites. booking.com does not include 15% service charge in their quote but many other sites do, and they still beat booking.com.
5. booking.com is not honest and they cheat whenever they can. Quotes on their app and their websites can be 30% different for the very same room at the very same time with the very same login (do a few experiment yourself, refresh as you like, the difference may flucuate but it's not the same price, your app is likely to quote a much higher price. it is reprodcible all the time, with many hotels at many locations).
Conclusion:
1. booking.com can be quite handy, just pray nothing goes wrong.
2. don't trust it with your card details.
3. do not expect booking.com to resolve any dispute, miscarge.
4. do not use their app. check their websites too.

Monday February 1st I used Booking.Com for reservation at a hotel in my state. I specifically requested Feb 5th through Feb 7th. I received a email from booking.Com this morning that my reservation was today Feb 3rd through Feb 5th. Luckily I was able to call the hotel themselves and was able to correct this sites wrong.
I have used Hotels.Com for years, but decided to give booking.Com a chance. Well chance was given and I will NEVER be returning to booking.com!
I tried calling booking.com customer service and low and behold can't get through! This site is horrible, and a scam! How can a company that states it helps people, actually give HORRIBLE customer service and feel it's ok to change reservations?!?!?!?!
Better Business Bureau will be receiving a phone call from me today, and I strongly suggest everyone else do the same.

I also used booking.com for a reservation on Nov.29/15 which was cancelled Nov.30/15 and I had a cancellation confirmation from booking.com. That did not matter AT ALL. On Dec.2 I was charged for the hotel anyway. Booking.com said it was the hotel's error and the hotel said they never received the cancellation from Booking.com. Whatever the problem...it should have been between the hotel and booking.com. After many phone calls and emails I had to send proof twice to Booking.com that I had been charged and when I called and asked for a Supervisor I was told they were not available. This has finally been resolved and I received a credit to my Visa on Jan. 15/16. This type of problem should be transparent to the customer and the customer should not have to wait 6 weeks to get a refund for what is an internal issue. I will NEVER use Booking.com again. Their customer service stinks.

This year, I lost more than $100 because my card data was stolen from one of the hotels that I booked through booking. Unfortunately, I don't know which hotel it was, because I had 4 hotels during my trip. Someone spent $200 from my card buying keys for PC games. Fortunately, I was able to cancel $100 transaction, but other smaller transactions were processed. And canceling the others didn't make sense because it would take to much time if to compare to the amount. Luckily, I just didn't have more money on this card (I moved them to the other account that is not linked with the card). Booking.com was useless with helping in this case. They just don't protect you!

P.S. The card couldn't be stolen because of something else apart booking's partner hotel because I never used it for anything else except booking!

Just some friendly advice to all people booking through booking.com. never ever provide a legit credit card number. Use one that is expired or has no funds. Trust me I would know. I booked the lotus hotel and apartment a few days ago and I wanted to change my hotel. Without my knowledge booking.com tried to take out 4000 dirams for the Lotus hotel. Thank God I'm 100 steps ahead of the game. I simply did not provide them with a credit card that has sufficient funds. I will only do so if I'm 100% sure I will book into that specific hotel. Guys we are dealing with a bunch of money hungry theifs. Sometimes you need to outsmart them😂😂😂😂😂

Hi, I booked a room for 6 nights via Booking in Low Cost Bed Point Be Hostel on 24 october 2015, 16:38 with a free cancelation. I had to cancel in just a few hours which I did more than a month prior to check-in date: on 25 october 2015, at 07:45. My booking number is [protected].
However on 24 october 2015 my card was debited with 65 euro - a 30% deposit. My account at booking.com shows I have cancelled the reservation: "We have sent an email confirming your cancellation your email. We are in the process of updating your information. This change will soon be visible everywhere."
I received a confirmation email that the reservation is cancelled with 0 cancelation fee.
I contacted booking.com with the question when my deposit will be refunded and they promised to get in touch. Meanwhile the hostel changed the fine print by adding that the 30% deposit is not refundable. But as this was made post factum and it was not written anywhere during my booking and in my confirmation email, they still are legally binded to refund my deposit. Could you kindly look into this and refund my money back. Waiting urgently for your response. Kind regards, Y. Ivanova

Got involved in customer protection test for Booking.com, on my expenses to this date, alas. The issue is with Stylish Studio Colloseum apartment owners in Rome, with whom I have booked from Oct 8th till 13th. They started randomly charging my credit card at their own will. Instead of 250 EUR reservation fee they made a withdrawal of 310 EUR, that’s extra 35 EUR city tax and 25 ЕUR for final cleaning 1.5 month PRIOR to arrival. Subsequently, on Oct 14, when I was already back in LTU, they charged as follows: 148 EUR, 2 EUR, 1.5 EUR, 5 EUR. Shopping groceries and some Ray-Ban’s? Made contact with them. Their communication was, direct citation: “The guest had no left a refund deposit”. WTF? Does such thing even exist, just out of curiosity? Like they have somehow deposited their refund with me and now charge it back, am I correct? Why not charge extra bright sun and fine pine tree aroma pre-pay? Seems legit. Today got first response from Booking.com to my claim. On Oct 20th Fabio Caldovino of Booking.com Customer Service Team responded: “I have contacted the accommodation and they stated that they gave you back the deposit on cash because you could not guarantee your reservation with the credit card. The accommodation stated that you never have been charged for this reservation so they cannot agree on any refund”.
Strange. The Booking.com has received my credit card statement on Oct 16th. Subzero grade in 10 point scale, all in favor?
Now. The tragicomic fun of my Vacanze Romane reached top when I had to flee from the above mentioned apartment on Oct 10th, when roof of the apartment started leaking water after rainy night. Check out that apartment: http://booking.com/89e1b6a5fe697. Read recent reviews. They are all about the same experience. I cannot leave my review there, as owners marked my booking as canceled. Then Booking.com does not allow to leave review. And, additionally, apartment charges total reservation amount for cancelation. I have blocked my credit card just in case.
FB audience prefers short stories, so drama sequel will follow. In the meantime, please share this post for any future travelers to avoid these crooked owners of a slum they shamelessly call “Stylish studio”. Slummy studio, in fact.

I booked a stay at Roma Suites & Apartments - Navona trough Booking.com- Upon arriving i Roma i recived a phonecall explaining that there had been a waterdamage at our apartment. But this shuld not be a problem we would get a new, better and bigger apartment. We had ordered and payed for an apartment with balcany and elevator. After carryingp our suitcases up 70 steps (no elevator) we arrived . The apartment was small but did not have a balcany. We called the renter and they told us that they would call us back - but they never did. My wife - that was waiting for a hip-surgerey was not very happy. Specially since she is a smoker and had to go up and down the stairway. I did not help very much that ther was no hot water in the shower ! We have explained this to Booking.com but have not got any refund. This will be the very last time we order a vacation trough Booking.com

I am writing in respect of a reservation I made on 15 October 2015 through booking.com. Having looked at the prices on the Expedia and Hotels.com website, booking.com showed a lower price and hence I booked the hotel through them and there was no free cancellation. However, once I booked the hotel, I noticed that there were additional charges that were not shown on the advertised price. Furthermore, the additional charges are put in a small print which is not shown together with all the charges. Hence, booking.com attracts customers but provides false information in terms of price. As soon as I made the booking, I contacted them within half an hour and informed them of what had happened. They mentioned that they tried calling the reservation team and they were not answering the phones and hence a message will be left for them to call me. I called them after a few hours and was informed that the hotel offices were closed and hence they will contact me on 16 October 2015.
I have today received a call saying that the hotel has mentioned that the reservation cannot be cancelled without a penalty. I believe this is totally unfair as I had contacted booking.com within half an hour of making the reservation and hence they should have been able to understand the issue and sorted this out.
Booking.com is cheating customers and the level of service received is not acceptable. I would like this matter to be investigated at a higher level. I have instead paid higher charges through booking.com. I will never use their services in the future due to poor price information and hiding the information.

I booked a hotel on booking.com and when I showed up the hotel they said they didn't have any rooms. They said my card wouldn't be charged. When I got back home to the USA, my bank account had been charged. I called booking.com and they said that they could not give me my money back. Even though I had a time stamped photo to prove I was there, they said it wasn't proof. DO NOT USE booking.com UNLESS YOU ARE PREPARED TO NOT HAVE THEM PROTECT YOU IN A SITUATION LIKE THIS! I WILL NEVER USE THEM AGAIN!

I placed an order through booking.com, but did not get confirmation email for this order.
a day later a called booking.com agent, asking why I did not get confirmation email. He told me that there was no booking under my namer, and I should place a new order, which I did.

Coming back home from the holidays, I checked my bank account and to my surprise my credit card was charged twice. Asking booking.com for a refund. They remove all responsibility from them and asked me to ask refund from the hotel! I have spent time and money calling this hotel, they were rude and said they have nothing to lose . They sent me a copy of my confirmation they got from booking.com under my name, and with my credit card number !
Apparently, there was a typo in the e-mail address I gave on my 1st order. The fact that I have contacted booking.com and they told me my order was rejected did not make any difference for this hotel. the fact that booking.com said did not receive anything under my name is bad! They had my credit card number and that's what was important.

I will never never again booking with booking.com. They take no responsibility for their mistakes, and leave you alone with the hotel to whom they gave your credit card ! although the hotel agreed to pay only 50% I am still waiting to see this be refunded to my account.

Stay away from booking.com ! contact the hotels/directly !

Same problem with me, Booking.com is misusing credit cards and charging unjustify money.

My case:
I had been(!) using booking.com for years and during this time I felt comfortable about giving my credit card details to them. However, I realized that this was a big mistake because I understand that they just pass your credit card details to the hotel and feel no responsibility about it, they dont care if the hotel overcharges you or even charges you for nothing as in my case.
For a booking at Eden plaza, Kensington, UK, I canceled my reservation timely (before 15 days of cancellation date) due to a change in my travel plans, it was an early cancellation and it was clearly stated thatI would not be charged for this cancellation. But now I see the hotel charged the fee, when I call booking.com this the answers I get: yes its happend by mistake and we will refund your amount in next 3-5 days
But still after 4 months i didnt recieve yet any amount.

Details:
I have made reservation for hotel Eden Plaza Kensington, (Referance number [protected]) on 2nd June 2015, there was clearly mention that no charges if i cancel my booking before 48 hours of arrival.
After one month I had cancelled the booking on 2 July (before 18 days of arrival)
n booking.com confirm me that there is no charges, but on 18 July 2015 I got msg from bank that hotel charged my credit card with GBP 250.20 and when i contact to booking, com so they replied me on 20th July that its happend wrong and we will refund your amount in 3/5 day,
after that i waited for refund and continosly contact to booking.com and after 2 months booking, com ask me for my bank account detail for refund, which i provied them on same time.
they told me that u ll get refund after 10-15 days,
and after 30 days when i contact with them so they reply me that due to some error on there financial department they are unable to refund through bank, and they will refund my amount by credit card, and they will send me a link wherei have to give them my credit card details.
but after continue contact with them they didnt reply to my emails, and when i call to customer service they told me that we can not do anything except forward your compalin,
after 3 months of continue i gor recived an email that on next business day they will send me a link to refund my account.
But after one week wait i contact them again over phone so they replied me that its in process, n it will take more time.
it seems that they are just killing time n wont refund my amount.
I have all correspondance proof n email from booking.com where they accept that they will refund my amount n appologies for delay, but still I didnt get refund n now booking.com is not even replying to my emails.
After continuosly following (many emails and calls) them I didnt receive yet my refund amount and booking.com even not replying to my emails or whenever i call to customer services thay says, we cant do anything except forward your complain.
I d like to know that what should i do, can u help me in legal way that i could get my refund which they charged on my credit card absoultly wrong ?

NAEEM HAROON

I booked a hotel for 5 nights in Kenya during my visit to Kenya last week.

The Hotel is Sentrim 680 Hotel in Central Business District Nairobi. Not to mention the breakfast buffet that was awful (included in the booking), the hotel was a nice treat.
But after returning back home, yesterday 05/110/2015 I started getting statements from my bank about payments made using my Credit card from both USA and UK. I only used this card to provide guarantee on booking.com and the hotel was paid by me in person by cash.
The payments included one payment for Facebook advertisement posting.
My bank is investigating the matter, I hope booking.com can get back to me and tell me where it all went wrong?
* ATLEAST PLEASE PROVIDE OUR CREDIT CARD DETAILS SOME LEVEL OF SECURITY SO THE BOONS AT HOTEL RECEPTIONS DON'T GET OUR CARD DETAILS...
Booking number:[protected], PIN code:9188

As a homeowner who rents rooms out, I see dates I have blocked out suddenly come back online. They suddenly mark as available a room and date I have already booked out through them, and have even invented a third room, and marked that as available!
So when the inevitable happens - a double booking - I am made to sort out the problem, at my expense!
Four times already this has happened to us - with no admission of liability from booking.com - yet I have seen their database change almost before my eyes.
If you are renting out - try and avoid ever doing it through booking.com.
Booking.com are absolute ###. They jam Google with adwords to force better companies way down the page, even going as far as making fake blogs on behalf of room providers, filled with search-engine terms!

So here's some more search-engine terms for them: booking.com s*ck scam problem crap complaint fault

I am experiencing the same problem with the complainants here against booking.com. I cancelled my booking with New Oriental Suite in Beijing one day before the due date and received an email from booking.com advising there would be no fees. However, to my surprise, the hotel charged me two days of accommodation. I emailed booking.com but have not received any response. It is rather ironic they emailed me everyday urging me to book through them but now even don't return my email.
I will escalate this matter and won't let them get away with it.

Booked a hotel on booking.com for 1 week under their supposed special rates which were non cancellable. In under 24 hours i found that it was not a special rate nor was it cheaper but infact they was charging more. I contacted them and asked for a price match and terms and conditions match. They refused terms and conditions match. Their price match was still more than what was being charged elsewhere.
Arrived at hotel - not as described. It all made sense why it was non cancellable. People could see into our room from overlooking apartments. There was no privacy. The hotel added additional fines and rules. Which i could not agree to. I contacted booking for assistance and asked them several times for their complaints procedure. I am still waiting for this. But booking did nothing to help. I would never use booking.com again nor would i stay at that hotel again. Worst company ever

I booked a hotel earlier this year through Booking.com but never received a confirmation email. A few months later I cancelled the reservation or o I thought to find out the morning after the resrvation was to take place that I was a 'no show' for the hotel and would be charged. I contacted Booking.com immediately and was advised that there was no proof of the cancellation so there was nothing they could do, so now I am stuck paying for a hotel stay I didn't use. To make matters worse, this isn't the first time I've had these issues with them and a few years ago they double booked me at the same hotel. When I arrived at that hotel we couldn't figure out why I had 2 rooms. I will never use Booking.com again.

A guest stayed for 1 night at my private residence after making a reservation with booking.com. The guest paid by the rate of $75.00 by credit card to the owner of Akili Properties, LLC. It has been over three weeks now and I have not been paid by Akili Properties. I contacted Booking.com to complain about not being paid. I informed the customer service rep, Carina Gaudin, who requested the booking bumber of the guest. See CArina's email request below:
"Thank you for working with Booking.com.
To be able to help you we need the booking number of the guest.
Thank you for your cooperation.
Kind regards,
Carina Gaudin Booking.com Customer Service Team"
I did not have this number and certainly thought that Booking.com should have it. I was even told that they did not have any record of the guest's name. Nevertheless, I was able to retrieve it from the email from Akili Properties and sent it to Carina, showing both the guest name, the guest ID, the date of the booking and the length of the stay. I also provided all the contact info of the owner of Akili Properties, LLC so Carina could contact him. To date, I am still awaiting a reply from Carina Gaudin and my payment of $75. Booking.com does not seem to care of my concerns. They have gotten their reservation fee and that's all that seems to matter to them. I have since removed my property listing with them. I strongly suggest that you do not book any reservation through this company, since they are not customer friendly.

We booked an apartment from Italy through booking.com. Their website told that apartment had air-conditioning. My wife had post-surgery condition and doctors gave ok for the trip, if we were to have air-condition, so she would not risk dehydration. However couple of days before the trip we noticed several online complaints that apartment did not have air-conditioning. Booking.com refused to cancel the reservation and told us there should be air-conditioning. We went to the apartment and there was none. We called again Booking.com. Booking.com was not helpful, instead of helping they called the owner and told him that he should not let us stay in the apartment. Simultaneously they sent us message that we would not get refund. We were very close to lose both money and a bed to sleep in. Thanks to the sane and kind owner, we managed to negotiate ourselves into the apartment. So we ended up sweating in the apartment and risking the health of my wife. Needless to say I encourage everybody to stay very far away from Booking.com