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Booking.combooking at wang osaka guest house via booking>com

My family of 4 people -- me, my husband and two children ages 13 and 14 years old are booked at Wang Osaka Guest House thru booking.com on May 7-10, 2017. We arrived in Osaka last night and went straight to the address of Wang Osaka Guest House but the owner, Sean Wang didn't show up. He said he is going to send his friend to us to give us the key and get our cash payment of 33, 000 Yen. BUT no one is coming up to now. We are waiting. More so, when I check my credit card online, I was already charged of 33, 000 Yen without us being accommodated yet at Wang Osaka Guest House. Please help. We are still waiting to be accommodated since we already paid for our stay. It was already charged to my credit card. Please help! Help!

Ro
May 07, 2017

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