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4.2 8196 Reviews

Booking.com Complaints Summary

124 Resolved
1532 Unresolved
Our verdict: If considering services from Booking.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Booking.com reviews & complaints 1689

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S
10:23 am EDT

Booking.com bad accommodation in norway provided by booking.com

DISGUSTING PROPERTY:

https://www.booking.com/hotel/no/jomalet-6-b.en-gb.html?label=gen173nr-1FCAEoggJCAlhYSDNYBGhQiAEBmAEuuAEHyAEM2AEB6AEB-AELkgIBeagCAw;sid=1588a19d9311d3eab5a0d31bdcc57c23;dest_id=-273190;dest_type=city;dist=0;group_adults=2;hapos=7;hpos=7;room1=A%2CA;sb_price_type=total;srepoch=[protected];srfid=a6c1116c06fe57ea8e8fa4f86407835afe86637aX7;srpvid=8d1e6b6960b100c7;type=total;ucfs=1&#hotelTmpl

1. No lock on the bathroom door - first photo
2. No lock on the bedroom door
3. No heating in the bedroom (check the photos of the room with no heater) - room is extremely cold
4. Description of the property is misleading and false - not mentioned that it is a shared property
4. Personal belongings of the host were present in the cabinets with their laptops, clothes, junk, children toys etc (we would not be responsibile if they report anything missing)
5. No lock on the window, just handle and its not a double glazing window where the cold is coming in - doesn't close
6. Cracks on the ceiling where the cold is coming from the loft
7. Loft door left open in the ceiling - heavy cold air coming out of the loft
8. No proper curtains - just a sheet was hung and cold was coming from either sides
9. No mirror in the bedroom
10. No privacy as others were sleeping in other 2 bedrooms just next to the room given to us with no lock and a hole in the handles
11. old rugged bedsheets and pillows with stains, they were stinking and were torn, pillows were filthy and very old
12. No hangers or hooks to hang the clothes
13. There were insects in the room coming from their junk wardrobes
14. No proper lights - bedside lamps not working

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Update by Sunil Moka
Sep 19, 2018 10:24 am EDT

DISGUSTING PROPERTY

Jomålet 6 b, 5750 Odda, Norway

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3:50 am EDT
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Booking.com oyo apartment calangute

Hi,

I booked a double room in Calangute, India for two nights and ended up having to find another place to stay after 2 difficult hours carrying heavy backpacks in the Indian evening heat. The hotel confirmed the booking and sent a couple of messages with phone numbers on to ring to confirm we were still coming and time of arrival. We had the directions and the hotel saved on a map we downloaded from mapsforme so we felt confident we would be fine.

When we got in the taxi from the airport, both my husband, myself and the taxi driver tried to ring the numbers (there were 3 in total) given to us but none of them worked. It got worse when we got to the hotel but there was no one there and we couldn't get into our room. We had to walk round to try and find a Sim card to ring these numbers (as we ran out on English credit). A man in a shop helped us and tried to ring the numbers from his Indian phone. It kept failing. Eventually, one person answered and asked for our booking reference. When I told him, he put me on hold and then cut me off.
We went to another OYO place to ask for help, and they said we could stay there if we were stuck. We went back to the first place to double check we hadn't missed someone. A man came out from a house a few doors away and said he worked there. When we told him we had a room booked, he rang someone and looked uncomfortable. He then told us that it wasn't for foreigners (not rudely) and that it was still under construction and not clean. Basically, we couldn't stay there.
We then had to walk back to the other OYO place and pay the same price for a much lower standard room.
Booking.com needs to check whether places are suitable for all nationalities. You cannot advertise a place where only some people are welcome. The rating of 8.4 on your website is misleading and incorrect. I've used Booking.com many times over the years and have never been turned away from somewhere because of my nationality. This place needs to be taken down from the website. I would also like money off the next place I book with you or some financial reimbursement.

Regards
Amy Williams

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9:01 pm EDT
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Booking.com balmain historic cottage owner

Hi,
Very disappointed with booking.com.
At first I was happy with the cancellation flexibility and was willing to accept the risk of guests not paying in advance.
The reality is an impossible to manage guest service.
Firstly, I found that the only way to communicate with guests is through the booking.com platform and that generally guests will not respond to me. So I am not sure the guest is even a real person.
Secondly I find that guests that have not committed to a booking with a payment are not likely to show up. So not only do they not bother to communicate they simply don't show. So I really do not have any idea of whether a webbot made a booking or anything at all. This is in the context of supposed bookings running at about $8000 a month. To date I haven't received a cent of money from any booking. I have received the occasional call from a booking that did appear to be a real person who did not respond at all until the actual day of the booking.
Thirdly I find booking.com has taken the liberty of publishing my personal details so that many search engines have picked up my phone number and address and I am now getting many unsolicited phone calls.
Fourthly I'm finding about 1 in 10 of my bookings appear to be real people who have been caught in this mess and I really feel for them.
Fifthly I try to cease all business with booking.com and find that this can't really be done through their platform. I have had to complete this task through emails advising them that I can not and will not honour any of the existing bookings I have on my property because I have no idea if any of them are real people. I also advise that I absolutely don't want any further bookings coming from booking.com. Because I can't deactivate of delist I resort to listing my rooms at $3000 per night in the hope that will keep real people away
Sixthly booking.com persist in wanting to charge me commission for guests who I doubt exist and certainly never showed up. They also want to charge me for finding new accommodation for the same guests.

At best I see terrible management. At worst I see a scam. I see terrible management with the companies policy of not identifying guests or expecting any monetary commitment from them. At worst I see a scam of deliberately allowing non existent entities to manipulate accommodation providers into fees that have no basis in real world people or stays.

Regards
Leah

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11:43 am EDT
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Booking.com booking got cancelled without trying any transaction on my credit card

Hello,
I am Prashant from India. Recently I have booked one hotel in Amsterdam(Date: 17Sept, 2018) through booking.com (From: 18th October, 2018 To: 21st October, 2018 )but it got cancelled and reason was "This reservation was cancelled because of an invalid credit card."
I have contacted my Bank regarding this cancellation but I came to know that there is no any declined transaction on my Card. I have booked Flights in Europe using the same card and also used this card for transaction when I was in Europe in April 2018. It means this card is activated for International transactions. There was no any reason for this card being invalid.
How could Booking.com allow such hotels to cancel the booking without trying on the credit card. These fraudulent Hotels should be removed from the Booking.com site.
Now I don't have trust on Booking.com and won't book any hotels from this site.
I have shown these hotel bookings for my VISA process and was definitely going to stay in this hotel. I am very much worried about my VISA just because of Booking.com.

Booking confirmation number: [protected]

I want this hotel to be confirmed with the same booking id. because My Credit is not invalid.

Thanks,
Prashant Jadhav
+[protected]
prash.[protected]@gmail.com

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9:58 am EDT
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Booking.com inspire of not staying on the property, we were charged on our cc

we had booked a room for 15th and 16th sep 2018 with booking.com; but since the hotelier charged us extra; to which we denied; booking.com confirmed the hotelier to cancel the booking...

Now the hotelier did not charge us that day, so we were relaxed...but the charge came all of a sudden on the next succeeding day afternoon; which was completely unexpected..

Booking.com did not support us at all; instead believed on the story cooked up by the hotelier..

We lost our money which was wrongly charged on our cc as well as had to pay 1.5 times more for booking another hotel.

Extremely sad behaviour from booking.com

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8:09 am EDT
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Booking.com unfair/unjust extra charge for breakfast in a room for two guests with two separate beds

Right upon receipt of Booking.COM afore referenced confirmation #[protected], I discovered a typo referring to the number of guests entitled for free breakfast on the room booked under Mrs. Zipora Sadeh …

When booking the two separate rooms; one on behalf of Mrs. Zipora Sadeh and the second on behalf of Mrs. Ronit Kfeer, I clearly indicated there would be a total of four (4) guests, two guests at each room …

Moreover, I paid the rate for breakfast inclusive in each room, evidently for the 4 guests, while your confirmation mysteriously confirms two breakfasts for the two guests of Mrs. Ronit Kfeer room, and only one breakfast for the room of Mrs. Zipora Sadeh …

Up until now, Booking.Com has been giving me unaccepted alternatives;

1. Canceling reservation; in which case, I'd be charged with the full amount with no stay in your hotel ... Tell me which person with a little bit of common sense in his head would have accepted this alternative?

2. To pay the extra fee for the forth breakfast which I have refused! If I'd agree to that, Mrs. Ronit Kfeer's room would remain as charged €361.30, but Mrs. Zipora Sadeh's room would now cost ... €361.30 + €78.35 = €439.65!

Why? Where's the justification for that? let alone I clearly indicated at the pre-booking that I'm reserving the two rooms, insisting on two separate beds at each room, for four (4) guests! Why would I insist on the second room for Mrs. Zipora Sadeh to include two separate beds if I would as if know that she would be alone in that room?

Thus far, all my explanations to Booking.COM Customers Service have fallen on deaf ears! It is as if I've been conversing with a robot, not a human being ... My feeling has been that Booking.Com refuses to accept its mistake, or perhaps the Hotel's mistake and it tries putting the lame on me … I just cannot think of any other possibility ...

In summary, all my attempts to get in touch with a human voice as opposed to "dry" mails have been to no avail ...
Can some Booking.Com person call me to end this saga once and for all?

Mr. Reuven Sadeh,
Mobile: +[protected]

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6:56 am EDT
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Booking.com refund I was promised

On Aug 7-2018 Me & my GF stayed at Verovino Suites hotel in Cebu Philippines. I booked it thru Booking.com. When we got to this hotel it was aweful. On Aug 17 Booking emailed me & said they Will refund me 15 EUR. Ive now called Booking 3 Times. Everytime they give me a different excuse. I still have not received it. Booking also took my review of the hotel down. I called them asking why. Just another excuse. Can you please get my refund & can you please get them to keep my review? My conf # [protected] My name is Brent Mullen My email is Ben.[protected]@gmail.com

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5:51 pm EDT

Booking.com western inn in roswell nm

Place had a decent rating and pictures were ok. It was a dump! No windows filthy carpet stained towels air cond. didn't cool the room. And the topper-my first (and hopefully) last encounter with bedbugs!
I was exhausted or I would have gotten my money back and I didn't realize about the bedbugs untul later.
I will try to attach photos but this isn't the first time booking.com has misled me. In fact I went many months avoiding it. CREDIBILITY AND ACCOUNTABILITY! It HAS to be present or your business is a sham.
Joy Hanek

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7:28 pm EDT

Booking.com homestead motel & cottages, bucksport rd, ellsworth, me 04605

My sister booked the Homestead Motel & Cottages in Ellsworth, ME via Booking.com. We were travelling to Nova Scotia and Arcadia National Park 8/26 - 9/3. We were unable to book an Airbnb in Ellsworth for a group of 10 for two nights during the Labor Day Weekend (9/1 - 9/3). So a group of 4 stayed at the White Birch Motel while the 6 of us stayed at the Homestead Motel & Cottages (we had a two double beds cottage for 4 and a single double bed cottage for 2). The photos on Booking.com is a false representation of the Motel & Cottages. It was the Motel owner's house where they operates the office at the back of the house. We booked this motel based on the picture which looks descent and the acceptable rating (The actual view does not look as good as in the picture). The booking site mentioned that Homestead has free WiFi and internet which is not totally true.
Here are the facts on Homestead Motel & Cottages on Bucksport Road, Ellsworth:
1. Booking.com shows the site has a rating of 5.8. From our experience staying at Homestead saying otherwise. We have never stayed in a motel so bad, it is like staying in a slum. This motel should be excluded from the Booking.com website as well as all other hotel booking websites. We paid $362 for our 2-night stay without amenities.
2. No shampoo or conditioner provided in the rooms except a few very thin and small soap bars. We had to ask for shampoo and conditioner, the owner's wife could not find them in the office and had to ask her husband. Finally, they found some packets of shampoo-conditioner, the shampoo-conditioner did not work well to de-tangle hair. We were told that they only provide shampoo-conditioner when guest asks for it.
3. The office was cluttered and messy, did not look professional at all. It's at the back of the house where the owners live.
4. Customer service was bad, the male owner got angry very easily when guest made a request. Breakfast was supposed to be served in the messy office at 8 AM (bagel & coffee). We asked if it was possible to get the bagels the night before since we leave for Arcadia National Park early before 8, he got angry and raised his voice "No, we can't do that. If not, we will be serving breakfast all the time." What kind of customer service was this? Later on, when the bathroom door got stuck in the 2-person cottage and we reached out to the office, the owner came, he was not happy. He got the door opened but yelled at my relative that he should not close the bathroom door when using the bathroom. This was so ridiculous!
5. We were told that WiFi/Internet was only available outside in the vicinity of the owner's house and not in the room where guests are staying.
6. The front of the motel looks OK, however, the back where the cottages are looks bad... lack of maintenance and repair. The yard behind the owner's house looks like a junk yard and grass was high, hence, a breeding ground for mosquitoes and bugs.
7. The units that we stayed in were bad.
• Paint on the doors were peeling and chipping.
• Deadbolt on the doors did not work because it was not installed properly and was not leveled with the other side of the door frame.
• Ceiling in the units have water stains.
• Carpet on the floor was ripping apart.
• We were concerned of the condition of the rooms that we had to check if there were bedbugs on the beds. Fortunately we did not find any bedbugs.
• Appliances in the 4-person unit were outdated. TV was a small 19" obsolete box typed TV on a small cart. Refrigerator and microwave were outdated. Air conditioner was old and not efficient. Air conditioner was not on upon check-in and the unit smelled musty.
• The 2-person unit did not have air conditioning, only a stand-up fan, room smelled musty upon check-in. No appliances nor even a hair dryer in the unit.
• Bathroom was tattered and old, linoleum floor was ripping against the baseboard. Caulking around the bath tub turned black in most areas. Rotted wood in the bathroom. No exhausted fan in the bathroom to vent out the steam when taking a shower.
• Toilet in the 2-person unit did not work, the handle was connected inside with a thin rod and not a chain, hence, the toilet handle could not be turned to flush the toilet. The bucket in the bathroom used to flush the toilet was cracked. This posted a serious health concern.
Homestead Motel and Cottage should not be allowed to operate in Maine, it was substandard and did not meet environmental health standard. I hope by filing this complaint, other people would not fall into this false advertising. This motel should receive a minus rating. How could someone run a motel business and not upkeeping the property?

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9:33 am EDT
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Booking.com appauling b&b - crosspatrick house (1667.619.861) pin code: 0718

I have tried every avenue with booking.com to resolve over the past few weeks via email and phone calls and all they have only offered is 25 Euro good will gesture.

Below is the email that my daughter sent to them, this will give you an insight into the complaint.

To Whom it may concern

Complaint Cross Patrick House
I am sending this email on behalf of my Mother and Father (Ann and Ultan Mannion) who are completely distraught at this moment in time.

We went on a family holiday to Portugal and upon return to Ireland my Mum and Dad booked into a B&B via Booking.com for an extra two nights (25th and 26th August 2018). They were so looking forward to these two nights at Crosspatrick House, Tinahely, Arklow, Ireland, to complete their holiday.

At approx. 1030pm on the 25th August 2018, my parents reached the B&B. They had been up since 5am that day, flying from Portugal to Dublin and then Driving from Dublin to Crosspatrick House. They were shown to their bedroom and to their complete horror they could not believe what they saw!

Fitly bedroom walls
No Side Lockers/Lamps
Two beds pushed together with faded bedclothes and no curtains, no headboard, rusty radiator, dirty cord hanging from ceiling,
Toilet was filthy!
Toilet brush was stomach churning! to mentioned but a few.

My parents as tired as they were had no choice but to leave, However, when they tried to explain this to the owner she completely turned on them! They could not believe how rude and aggressive she was, she started to pace up and down shouting "I knew from the time you came in you had an attitude" and then rang her husband and pushed the phone to my mum to speak to him, he then carried on to verbally abuse my mum!

My Dad got the cases in the car and left as quick as they could, both my parents were completely distraught, they then had to dive a further 35km to a nearest hotel whish was Seven Oaks Hotel, Carlow and for the two nights cost them a further 280 euro. Upon reflection both my parents are very shook over the entire situation and actually called it the "house of horrors". This is complete unexpectable accommodation and behaviour from the owner of the B&B.

At this point I request a full reimbursement of the cost for this shambles of a B&B which was 170 euro and 50 % of the cost towards the nearest hotel they had to book into (Seven Oaks) 140 euro.

An full Investigation into this B&B with immediate effect.

I am the daughter of Ann and Ultan Mannion (Siobhan Rogers) My contact number is [protected] (UK Mobile), I will be dealing with this matter going forward as I do not want either of my parents put thought any further stress on this matter.

Look forward to hearing from you.

Regards

Siobhan Rogers

Since the letter above was sent to Booking.com, my daughter has contact them on numerous occasions, to be told that they have 'reached out' to Cross Patrick House, who have advised they will not be reimbursing any costs.

I am shocked that booking.com have not investigated this matter further and I think it is a disgrace that they would only offer 25 Euro good will gesture, even if I cannot get any money back for the hotel we then had to stay in, I really believe that I should get a full refund and apology for the distressed caused.

Cross Patrick House know from Booking.com that I was going to take this complaint further, so this B&B now have the opportunity to make changes to their property, as so much time has passed without booking.com actually doing anything.

I am prepared to take this to the small claims, due to the destress this is actually causing.

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12:32 am EDT

Booking.com holiday villa isn't as described

Am afraid the villa was full of cockroaches and above the main door was 2 honey combs with thousands of bees
As I have children they were so scared to stay indoors and were crying.
The gas boiler was so hasardeuse as the pipes were so old and at the reach of children
The toilet flash button is broken and in a bad state
The hugyne in the kitchen is so unhealthy and very dirty .
The garden so bushy.
Dead cockroaches everywhere in out of the villa .
I have only spent less than an house in the villa as the man said we can not enter until we pay the full the amount which I did but when I complained to him he refused to refund or even to solve out the problems.
I had no choice but to find another place as my family was very distressed
And despite so many emails and messages to booking.com we received no assistance and was left stranded in a foreign country.

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7:14 am EDT

Booking.com online reservation for lodging

I selected a night at an agriturismo in Italy and the price was clearly €89. No other fee was visibly displayed at the time of reservation. Four days after staying there, we got a phone call from the agriturismo and they said they had forgotten to charge an EIGHTY EURO "cleaning fee, " essentially doubling the price we paid for the night. This is an illegal charge, but Booking.com is in cahoots.
Article 5(1)(c) of Directive 2011/83/EU on Consumer Rights requires all taxes to be included in the total price quoted to the consumer. The cleaning fee was completely hidden at the time of reservation, AND THIS IS INTENTIONAL, ON THE PART OF BOOKING.COM. this is fraudulent and constitutes a bad-faith business practice. The internet is loaded full of complaints about Booking.com for doing this, and I will never use their service in the future.

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5:27 am EDT

Booking.com refund of excess charge

Respected Sir/Madame
U had booked an hostel room at Shop House Arab Street, Singapore with your Confirmation number: [protected]

PIN code: 5131
for 4th-8th Sept, 2018.Even due to flight re-schedule i reached today on 6th sept.2018 and paid whole amount 69 SGD.
But extreme sorry to inform you the owner refused to serve breakfast while it was included in amount booked.
Therefore I request you to get my excess amount charged for breakfast from the owner
Thanks
Sincerely
Singh Pritpal

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9:40 am EDT
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Booking.com morfoula's studios mykonos

Hi, we have arrived to this place which is absolutely substandard. The boothroom was overflooding, the room looked like it is from 1950s, cracked tiles and bath and absolutely no appliences. The bathroom is also very dirty, tiles have not been scrubbed or cleaned.
The picture of the room attached to our booking does not match where we are staying. We have asked to be transferred and no attempt was made to give us the room we have been promised.

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7:41 pm EDT

Booking.com hotel booking

Booking.com is a scam. They pass along your credit card info to the hotel and let the hotel charge you however much they want . Booking.com does not screening hotels either, some of them are scams, as I later discovered .
Read the complaints before you make your next reservation with Booking.com. You will find countless complaints, and all with a similar narrative . They are not to be trusted .

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BrentA
, US
Sep 02, 2018 9:22 pm EDT
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It’s true. Booking is a scam

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7:51 am EDT

Booking.com very poor service

Booked one double room at Wildberry Country Lodge B&B in Newfoundland, Canada. There is no room when we arrived. the owner is drunk at that time, and gave us a spare room which is not clean at all. The owner want to charge us another time as his sister took all the money; we refused. We can hear footsteps outside the room around 2AM, the footsteps is not from the hallway, but outside the room. Contacted booking.com; however, there is no feedback at all. Booking.com is not doing anything to help. I took photo about the room. I would like to request a refund or partial refund as this is not the room I booked.

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Update by Shimin Guan
Aug 30, 2018 7:57 am EDT

This is the photo of the room

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6:57 am EDT

Booking.com accommodation

Date - 24th August 2018- 27th August 2018
Venue - Royal Court hotel and Spa

I made a reservation at the Royal Court Hotel and Spa in Coventry (england)
The rooms were definately nothing like th eones sent to us on our reservation confirmation. The quality of the hotel overall was very very low. We travelled there for a leisure break with our 2 children who were very very upset, one of our children has diabetes and the stress caused her blood sugars to increase! This added extra stress onto our entire agenda. The bathrooms were dirty, there were cracks in the floor of the bathroom, there were dead ants on the sugar sachets in the room. The corridor leading to our room smelled of cigarette smoke which we did report to reception. Unfortunately we had to stay for one night as it was near to midnight and we had nowhere to go. We made another booking at the Holiday Inn for the other 2 nights and vacated The Royal Court Hotel the following morning. They did refund us for the 2 nights but we paid £60.00 per room for the one night stay which i honestly do not think we should have paid as it was not worth that amount of money. I do not understand why the hotel is portrayed in such a positive light on the booking.com website because for a hotel in England it is well below the standard. i would appreciate if you can look into this for me and would like to be compensated either for the £120.00 that i paid for the one night stay or a gesture of goodwill for us to book another weekend for four people at no cost. I believe that this is not a lot to ask in return for the stress and anxiety we went through and also the extra cost we had to pay to book into the Holiday Inn for the remaining two nights. I am a genius member on booking.com and have used it many times to book hotels, this is the first time i have been gravely dissapointed. I have photograph evidence should you wish to see it.

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6:55 am EDT

Booking.com customer services

Appalling customer services, maybe the worst I've ever experienced.

Had a dispute with the company that customer services (Ksenia) could not or would not solve.

I asked to be put through to a manager but told it's not company policy...probably because managers have to make a decision.

Asked customer service clerk if customers are important to the company, yes but only on our terms was the reply. After trying to reason with her she told be that she was and did discontinue the call and cut me off.

I'm just annoyed at all the previous business we have given this company...but no more.

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9:01 pm EDT

Booking.com charged 107 euros after free cancelation

I've booked hotel Elysées Ceramic twice via booking.com (No. [protected] & No. [protected]). Then I've canceled both. But still be charged 107 euros. I've called hotel once and the receptionist told me both are released.
Now I've waited for a month and it's still in my credit card bill. How can I get refund? Could you please check?

The last for numbers of my paying card is 1774

Thank you very much.

Best,
Cao Manwen

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12:50 pm EDT
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Booking.com reservation not received by institution

My 2 elderly parents arrives in springbok south africa a while ago to find out hananja lodge did not receive their reservation and they were also fully booked. This after receicing emails from booking.com. That the reservation has beem made, with all details etc. Do you really want to tarnish the trivago name by dealing with booking.com? Or are you also part of their pathetic service? Scarily enough they also have my credit card details now, which was required to confirm my booking.

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Booking.com Customer Reviews Overview

Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers across the globe. With over 28 million listings, the platform is a one-stop-shop for all your travel needs. Here are some of the positive points that make Booking.com a preferred choice for travelers:

1. User-friendly interface: Booking.com has a simple and intuitive interface that makes it easy for users to search and book their preferred accommodation. The website is well-organized, and users can filter their search results based on their preferences.

2. Wide range of options: Booking.com offers a vast selection of accommodation options, including hotels, apartments, villas, and hostels. Users can choose from budget-friendly options to luxury properties, depending on their budget and preferences.

3. Competitive pricing: Booking.com offers competitive pricing, and users can often find great deals and discounts on their bookings. The platform also offers a price match guarantee, ensuring that users get the best possible price.

4. Reliable customer service: Booking.com has a dedicated customer service team that is available 24/7 to assist users with their queries and concerns. The platform also has a user-friendly cancellation policy, which makes it easy for users to modify or cancel their bookings.

5. Trustworthy reviews: Booking.com has a robust review system that allows users to read and write reviews about their experiences with different properties. The platform verifies the authenticity of reviews, ensuring that users can trust the feedback they read.

Overall, Booking.com is a reliable and user-friendly platform that offers a wide range of accommodation options at competitive prices. With its trustworthy reviews and reliable customer service, it is a preferred choice for travelers across the globe.

Booking.com In-depth Review

User Interface and Navigation:

Website Design and Layout: Booking.com has a clean and modern website design with a user-friendly layout. The interface is visually appealing and easy to navigate.

Ease of Navigation: The website's navigation is intuitive, making it simple for users to find what they are looking for. The menu and search bar are prominently displayed, allowing for quick access to different sections of the site.

Search Functionality: The search function on Booking.com is highly efficient and effective. Users can easily filter their search results based on various criteria such as location, price range, and amenities.

Booking Process:

Availability of Accommodation Options: Booking.com offers a wide range of accommodation options, including hotels, apartments, and vacation rentals. Users can easily find available options in their desired location.

Booking Options and Flexibility: The platform provides users with flexible booking options, allowing them to choose their check-in and check-out dates, as well as modify or cancel their reservations if needed.

Payment Methods and Security: Booking.com offers secure payment processing, ensuring that users' personal and financial information is protected. Various payment methods are accepted, including credit cards and PayPal.

Customer Service:

Responsiveness and Communication: Booking.com's customer service is highly responsive and provides timely communication. Users can expect quick and helpful responses to their inquiries and concerns.

Support Channels: The platform offers multiple support channels, including phone, email, and live chat. This allows users to choose the most convenient method of communication.

Problem Resolution and Refunds: Booking.com is known for its efficient problem resolution and refund process. In case of any issues with bookings, the customer service team works diligently to find a satisfactory solution for users.

Accommodation Options:

Variety and Range of Accommodation Types: Booking.com offers a wide variety of accommodation types to suit different preferences and budgets. Users can find everything from luxury hotels to budget-friendly hostels.

Quality and Cleanliness of Accommodations: The platform ensures that the accommodations listed meet certain quality standards. Users can expect clean and well-maintained properties based on the provided descriptions and photos.

Accuracy of Descriptions and Photos: Booking.com strives to provide accurate descriptions and photos of the accommodations. Users can rely on the information provided to make informed decisions about their bookings.

Pricing and Deals:

Competitiveness of Prices: Booking.com offers competitive prices for accommodations. Users can often find great deals and discounts, especially during off-peak seasons.

Transparency of Pricing: The platform ensures transparency in pricing, displaying all applicable fees and taxes upfront. Users can easily see the total cost of their bookings before making a reservation.

Availability of Discounts and Special Offers: Booking.com regularly offers discounts and special offers on accommodations. Users can take advantage of these deals to save money on their bookings.

User Reviews and Ratings:

Reliability and Authenticity of Reviews: Booking.com maintains a reliable and authentic review system. Users can trust the reviews and ratings provided by other guests who have stayed at the accommodations.

Overall Rating and Average Scores: Each accommodation listing on Booking.com is accompanied by an overall rating and average scores for different aspects such as cleanliness, comfort, and location. This helps users gauge the quality of the accommodations.

Filtering and Sorting Options for Reviews: The platform offers filtering and sorting options for reviews, allowing users to easily find the most relevant and helpful feedback from other guests.

Mobile Experience:

Mobile App Availability and Functionality: Booking.com has a mobile app available for both iOS and Android devices. The app offers the same functionality as the website, allowing users to search and book accommodations on the go.

Responsiveness and User-Friendliness on Mobile Devices: The mobile app and mobile website are highly responsive and user-friendly. Users can easily navigate and make bookings using their mobile devices.

Features and Benefits of the Mobile App: The mobile app provides additional features such as push notifications for booking updates, exclusive mobile-only deals, and the ability to save and manage bookings offline.

Loyalty Program:

Benefits and Rewards for Frequent Users: Booking.com offers benefits and rewards for frequent users through its Genius loyalty program. Members can enjoy perks such as free room upgrades, late check-outs, and exclusive discounts.

Membership Tiers and Perks: The Genius loyalty program has different membership tiers based on the number of bookings made. As users move up the tiers, they unlock additional perks and benefits.

Ease of Earning and Redeeming Points: Earning and redeeming points in the Genius loyalty program is straightforward. Users earn points for each completed stay, and these points can be used to unlock discounts on future bookings.

Additional Services:

Car Rental and Airport Transfers: Booking.com offers car rental and airport transfer services, making it convenient for users to arrange transportation during their trips.

Activities and Tours Booking: Users can also book activities and tours through Booking.com, allowing them to plan their entire trip in one place.

Travel Insurance Options: While not directly provided by Booking.com, the platform partners with insurance providers to offer travel insurance options to users. This provides an added layer of protection for travelers.

Privacy and Security:

Data Protection Measures: Booking.com takes data protection seriously and implements measures to safeguard users' personal information. The platform complies with relevant privacy regulations.

Secure Payment Processing: The payment processing on Booking.com is secure, ensuring that users' financial information is protected during transactions.

Privacy Policy and Terms of Use: The platform has a comprehensive privacy policy and terms of use that outline how users' data is collected, stored, and used. Users can review these policies for transparency.

Overall User Experience:

Overall Satisfaction and Recommendation: Users generally have a positive experience with Booking.com and are likely to recommend it to others. The platform consistently delivers on its promises and provides a reliable booking service.

Strengths and Weaknesses of the Platform: Booking.com's strengths lie in its extensive accommodation options, competitive pricing, and reliable customer service. However, some users may find the search results overwhelming due to the sheer number of options available.

Comparison with Competitors: Booking.com stands out among its competitors due to its wide range of accommodation options, competitive pricing, and user-friendly interface. It is often considered one of the top choices for booking accommodations.

Pros and Cons:

Key Advantages of Using Booking.com: Booking.com offers a user-friendly interface, a wide range of accommodation options, competitive pricing, and reliable customer service. The platform also provides a loyalty program for frequent users.

Potential Drawbacks or Limitations: Some users may find the overwhelming number of accommodation options on Booking.com to be a drawback. Additionally, the platform's cancellation policies may vary depending on the property, which can be a limitation for some users.

Summary and Conclusion:

Final Thoughts and Overall Assessment: Booking.com is a highly recommended platform for booking accommodations. It offers a user-friendly interface, a wide range of options, competitive pricing, and reliable customer service.

Who Would Benefit Most from Using Booking.com: Booking.com is suitable for all types of travelers, from budget-conscious individuals to luxury seekers. The platform caters to a wide range of preferences and budgets.

Recommendations for Improvement: One area for improvement could be providing more detailed information about cancellation policies upfront to avoid any confusion for users. Additionally, enhancing the search filtering options could help users narrow down their choices more efficiently.

How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com

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Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

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Phone numbers

+44 203 320 2609 +1 (888) 850-3958 More phone numbers

Website

www.booking.com

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