Bonnie Bielski / being charged for shipping when flyer said free shipping and no restrictions were stated on flyer and poor choice of backdrops

We went for family portraits and I had a flyer with specials listed First thing we noticed was lack of and poor choices of backgrounds. Photographer pushed to have canvas shipped to our house and strongly discourage having it sent to studio. When we picked up pictures and got our receipt I noticed when we got home that I had been charged for shipping when flyer and email stated free shipping no restrictions were stated. I went back to have this adjusted and they told me they couldn't do anything that it was only free if shipped to the studio. I told them there were no restrictions listed on flyer or email that it was misleading and we should have been told I hope this can be resolved or at least clarified in your next flyer. Thank you for your time and consideration in this matter. Bonnie Bielski

Nov 26, 2017

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