We are sorry to hear of this unfortunate situation. The Bonanza community is designed to bring buyers and sellers together. Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal, Amazon Checkout or Google Checkout). If something should happen the first step would be to attempt to resolve with the seller. If that cannot be done than we are happy to step in and attempt to mediate a resolution via our Order Resolution Center. PayPal, Amazon Checkout and Google Checkout also offer a level of protection. Currently PayPal requires that you file a claim within 45 days from the transaction and Google Checkout requires that you file a claim within 90 days of your transaction. Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:
Bonanza Order Resolution Center --> http://tinyurl.com/BonanzaOrderResolutionCenter
How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaim
How to file a claim with Google Checkout --> http://tinyurl.com/FileGoogleCheckoutClaim
How to file a claim with Amazon Payments --> https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-P...⇄
We surely would not want to have sellers within our community that are not following through on transactions. If you have not already, please contact us at support and provide the transaction number so we can follow up on our side.
The Bonanza Team