Bonanza
reviews and complaints

I have an account with banonza stock broking ltd. On 01 oct. I call for share transiction they reply to call a perticular person when my account with bonanza why i should contact to him.In this discussion i had suffer for a loss in transiction please make sure if it is done again then i will complaint against company in cosumer forum with my audio recorded in my mobile and also in your office

This site is horrible for sellers unless you link to EBay. Most of us don't have an EBay account when we are a small startup business with limited funds. This site is avenue to collect monthly fees with the promise to promote your booth at different levels, of course with the gold level being offered at $120 + a month.

I spent $44.95 to use their "FREE TRAIL" for 30 days. My booth had 14 views on my listings thru Bonanza.com and 53 views from outside Bonanza. The outside source was other sites I had listed my items on before Bonanza. I had NO SALES.

This site had 167 negative reviews. I gave it a shot anyway. There was never a live person you could talk to, you email a problem and the response is always an email to FAQ on their site.

There I was trying to find a new way to promote my small wholesale jewelry store thinking this would work for me. It was very slow to get setup and even slower to get a view.

Please please sellers do take the bad reviews serious. Don't be sucked into a monthly fee to use their website. The only post will be to the Bonanza site at Bonanza.com. Which is then on google with your listings. I never found the supposed booth site anywhere but Bonanza.com.

Any seller with a domain would probably get more views through their own domain.

So take heed to this warning as to selling on Bonanza.com you will be broke from fees and not have sales to cover the fees.

I signed up for the 30 day free trial that cost me $20.00 to join "Silver" membership which promised to provide more views and sales. I also spent $24.95 for the "Turbo boost" with a promise of more views and sales.

In the 30 day period I received fourteen (14) views on my booth and fifty-three (53) on my webstore.

I tried to locate my store on the internet and could never pull it up. This site had 167 bad reviews referencing no sales and a step up of fees per month to have them allow you to have more views to your booth. So, the bottom line is this site really wants you to be a gold member and pay fee after fee. The only successful sellers I found were the stores from EBay. Not all of us have EBay stores. As a new small business I expected some results not a waste of my small start up money.

Sellers don't bother using this site. Sellers are nothing but guaranteed fee producers for Bonanza.com.
Buyers have many complaints as well with no help from Bonanza when they have issues with sellers. I never found a way to speak to a live customer service person. You are required to send an email that is answered with links to their site that basically are how too's or asking you to increase your membership to have more opportunities for your booth to be seen or suggesting the seller to spend more money on advertising etc.

With this being made public, sellers please please read before you open a booth. Time is money! Without sales you have no money! It takes up too much of your valuable time to do business with this site. The end result is not worth the time or money spent.

I ordered 2 jerseys in May. I was told they ran one size small, so I ordered X-Larges - 3 sizes larger than the small that I usually wear). When the Jerseys arrived in June they were so small my 98 pound niece couldn't wear them. I returned the items and was told that I would have to pay a restocking fee, even though I reordered the Jerseys in 2XL. To this day, I have not received a refund on the first 2 jerseys and I have not received the 2 New Jersey's. It's now the end of July. I have made several attempts to contact the sellers and no one will email or call me back, and there is no person that I can speak with, it all has to be done by email. At this point, I am out $218. This is downright theft. I will be contacting my credit card company and reporting the sellers. They will have to deal with my bank from this point forward. I will NEVER buy anything from this site again.

Sir I bought shalwar kameez from bonanza and when I reached home I noticed that it was really uncomfortable like the cloth had many curves . I went back to claim and they kept that, after few days they returned me the same without doing anything
I'm really really disappointed
3-4 thousand rupees have gone waste
Will never ever visit bonanza again
I was a permanent customer but now I won't go and also I'll say others not to go

Stay far far away from this website and never buy or sell anything through them. Or you will just regret. Judging by what other people say (especially the sellers). But I was among buyers and I didn't receive my item that was ordered in June until October. How do you like it?
I had a tracking number and I know I was dealing with a reputable seller.
So many times we tried to talk to their customer service, but they pretended to be deaf and ignored us.
It's terrible. I will never go back.

Future buyers, I am here to let you know that you should stay away from this terrible company.
They don't stand behind their products and have a terrible support.
It's in case you ill got in trouble by their fault.
The support is very clueless, unhelpful and absolutely useless, they ship and deliver forever, probably, they ship the packages via the pigeon post (I just don't know how to explain this).
Yes, stay away.

date of incident : 1/9/2017
full description:
hello,
i hope you read all message and be fair and judge.
i have make an account by the email : [protected]@gmail.com.
and i have add a visa of my own to pay for the plan.
the next day i found that my account has been deleted and in the same time my brother account has been deleted ( [protected]@gmail.com ).
the problem was that the owner of the account with the email ( [protected]@gmail.com) previously was add my visa to his account to pay fees, so that the bonanza support consider my account ([protected]@gmail.com ) as being cheating and consider deleting both accounts.
this is unfair.
there must be a solution as regard returning my brother account ([protected]@gmail.com ) working again ?
why you delete his account and on what base you getting this idea?
i need to contact you online for further explanation and in the same time my brother can contact you and you will realize the all issues.
i hope that you look for this issue and being fare with my brother .

desired solution : returning my brother account ( [protected]@gmail.com ) working again.i explain the issue to you.or chatting with you
waiting for your reply,
regards

I'm very disappointed with Bonanza. My daughter made an order back in December an used my credit card. After order was placed, they immediately charged my card. It is now mid February and we still have not received anything. I contacted their customer service and was told that the package was probably lost and we may never receive it. I demanded a refund, and they told that there was nothing they could do, so I contacted PayPal. They promised to help. Will never purchase anything from Bonanza again! Their customer service is absolutely unprofessional and they don't care about their customers at all. So sad.

I ordered a National Parks calendar on January 4th. Was informed that pkg should be delivered within 3 days--on or around Jan 12th--Then was send an e-mail stating that my order had shipped--should be arriving UPS 'before long'. I did not hear or receive anything--Inquired Jan 18th about whereabouts of the calendar and I was informed that it's on back order--should take about 10 days. Requested a refund 3 times with no response. WILL NEVER USE BONANZA AGAIN.

This was my first experience with Bonanza and it was quite bad. I placed an order and few mites later received a confirmation email. They also mentioned that it will be shipped the same day I made the purchase. That seemed to be good and I thought that Bonanza is a great company. The next day I checked the tracking number, but it wasn't legit. Weeks later, I contacted the seller, because no merchandise arrived. But I got only a computer generated response stating the product would arrive in 3 days, no tracking number given. I actually never received my items and there was no help from Bonanza. Never use this website!

Bonanza an there staff have just wiped out 3 booths one 4th not even belonging to me but they said was connected to mine.there was no communication to discuss the problem.so they wiped out everything then hit my bank account .they went as far as to wipe out my other two booths that were unrelated products. I advise anyone not to invest time or money on this website because they are a big waste of time and the fee's can be outrageous. so be warned. I have filed a complaint with the BBB in there area so that this is on there record. Bonanza has a lot to learn as far as business practices go. thank the internet gods there is better places to sell. once again don't be miss lead with there awards, Yes they really do BAD busines

I Purchased Microsoft Office back in April and still haven't receive my product. I contacted customer service several times but they weren't any help! They said I had to contact the seller but that didn't help. Now Bonanza won't even respond to any of my request!

A very unhappy customer

LH

Great customer satisfaction rating and about 30 sales. Out of nowhere 44 emails canceling negotiable offers from users on products that i sold even though i never received any notification (Obviously offers didn't exist) . All my seller fees were paid minus the renewal of there bloated pro seller membership but that just knocks you down to a basic seller if you choose not to continue. Then i suddenly couldn't login, i opened support ticket after support ticket asking why i could not login and i had 2 orders that my customers paid for and i needed to print shipping labels for. . . Guess what? No response ! Not one ! Not even the common decency to say i'm suspended, banned, nothing ! Honestly i had great ratings i'm completely speechless ! I've paid them more in there "superior" selling fees and again bloated pro membership (Was giving it a chance) then what i actually profited ! Please don't waste your time with the a copy / paste "safe" response that i have seen time and time again after a quick simple google search> we are sorry for the not so good experience you have had on our site. We are dedicated to doing our utmost to assist you in anyway that we can. If we can be of further assistance to you, please contact us at [protected]@bonanza.com so we can properly assist.

Thanks,
Mark
Bonanza.com

So. . . Now i have two customers i cannot ship there items too because i cannot access my account to retrieve the address for shipping ! Now keep in mind (No my caps aren't stuck, i'm pissed) i have spent tons of hours getting almost 200 listings up to suddenly i cannot access my account and not one response after several support tickets withing a 24 hour period ! To the point i went to the bonanza twitter account messaged and just about begged for help ! I was not scamming nor doing anything unethical ! I had hands down excellent customer response / service. At the end of writing this and uploading screenshots for proof, nothing ! Nothing! I have been a pro - seller for years on ebay and amazon (From the start you have the option to pull your customer feedback from ebay and i did ! Of - course it was excellent. . . Unfortunately they unethically poked the wrong person. I was an attorney for several years before enlisting a 2nd time with the us army and now disabled from an iud. Honestly i was hoping this would help along with other selling platforms bring extra income to help support my family. I will make this situation very aware over the entire internet. . . Unprofessional, unethical and just wrong ! Good luck mark !

I purchase an expensive designer handbag in April of 2015. It was being sold as authentic. I received a fake and contacted the seller to return it. The seller ignored my requests to return. Bonanza Customer Service gave me the run around and told me to work it out with the seller. I needed to contact Paypal to get any resolution. This isn't the first time I've had bad experience with this company. I have learned my lesson and will not deal with them again.

We had a bonanza.com account multiple times. Each time we tried to a sell on Bonanza we found that the admin read our emails. They would ban or close our shop at the drop of a hat if they didn't like the least bit of what was said in the private emails. Our store would even get shut down if a person would ask about layaway before we could even reply. Bonanza goes so far as to make random accounts to ask sellers questions just so they can ban you for your reply. Bonanza has even refused to allow others we know of having a store, or any kind of an account because their user name may resemble or be the same as a past user. To top off all of their sneaking underhanded practices the Traffic sucks. Noone wants to visit a site they just cant trust. No one can trust bonanza.com