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1.6 57 Reviews

Bonanza Complaints Summary

6 Resolved
41 Unresolved
Our verdict: With Bonanza's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Bonanza reviews & complaints 57

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Newest Bonanza reviews & complaints

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Y
9:13 am EST

Bonanza Worst place to buy

This was my first experience with Bonanza and it was quite bad. I placed an order and few mites later received a confirmation email. They also mentioned that it will be shipped the same day I made the purchase. That seemed to be good and I thought that Bonanza is a great company. The next day I checked the tracking number, but it wasn't legit. Weeks later, I contacted the seller, because no merchandise arrived. But I got only a computer generated response stating the product would arrive in 3 days, no tracking number given. I actually never received my items and there was no help from Bonanza. Never use this website!

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5:18 pm EDT

Bonanza Booths

Bonanza an there staff have just wiped out 3 booths one 4th not even belonging to me but they said was connected to mine.there was no communication to discuss the problem.so they wiped out everything then hit my bank account .they went as far as to wipe out my other two booths that were unrelated products. I advise anyone not to invest time or money on this website because they are a big waste of time and the fee's can be outrageous. so be warned. I have filed a complaint with the BBB in there area so that this is on there record. Bonanza has a lot to learn as far as business practices go. thank the internet gods there is better places to sell. once again don't be miss lead with there awards, Yes they really do BAD busines

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James Ingrid
, US
Mar 28, 2017 11:55 pm EDT

Your grammar makes my eyes bleed.

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9:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bonanza Customer service is the worst ever, they don't HELP

I Purchased Microsoft Office back in April and still haven't receive my product. I contacted customer service several times but they weren't any help! They said I had to contact the seller but that didn't help. Now Bonanza won't even respond to any of my request!

A very unhappy customer

LH

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Sheila konkola
, US
Aug 20, 2018 12:48 pm EDT

I returned my purchase of white front lace wig that was $200 and never received my money back!..and it was tracked and received..Sheila konkola...[protected]

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James Ingrid
, US
Mar 28, 2017 11:56 pm EDT

I sure hope you did a chargeback or paid with PayPal. Sorry for your loss.

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N
9:47 pm EDT

Bonanza Complete Cut Off From Being A Seller And Never Told Anything (Suspended, Etc)

Great customer satisfaction rating and about 30 sales. Out of nowhere 44 emails canceling negotiable offers from users on products that i sold even though i never received any notification (Obviously offers didn't exist) . All my seller fees were paid minus the renewal of there bloated pro seller membership but that just knocks you down to a basic seller if you choose not to continue. Then i suddenly couldn't login, i opened support ticket after support ticket asking why i could not login and i had 2 orders that my customers paid for and i needed to print shipping labels for. . . Guess what? No response ! Not one ! Not even the common decency to say i'm suspended, banned, nothing ! Honestly i had great ratings i'm completely speechless ! I've paid them more in there "superior" selling fees and again bloated pro membership (Was giving it a chance) then what i actually profited ! Please don't waste your time with the a copy / paste "safe" response that i have seen time and time again after a quick simple google search> we are sorry for the not so good experience you have had on our site. We are dedicated to doing our utmost to assist you in anyway that we can. If we can be of further assistance to you, please contact us at [protected]@bonanza.com so we can properly assist.

Thanks,
Mark
Bonanza.com

So. . . Now i have two customers i cannot ship there items too because i cannot access my account to retrieve the address for shipping ! Now keep in mind (No my caps aren't stuck, i'm pissed) i have spent tons of hours getting almost 200 listings up to suddenly i cannot access my account and not one response after several support tickets withing a 24 hour period ! To the point i went to the bonanza twitter account messaged and just about begged for help ! I was not scamming nor doing anything unethical ! I had hands down excellent customer response / service. At the end of writing this and uploading screenshots for proof, nothing ! Nothing! I have been a pro - seller for years on ebay and amazon (From the start you have the option to pull your customer feedback from ebay and i did ! Of - course it was excellent. . . Unfortunately they unethically poked the wrong person. I was an attorney for several years before enlisting a 2nd time with the us army and now disabled from an iud. Honestly i was hoping this would help along with other selling platforms bring extra income to help support my family. I will make this situation very aware over the entire internet. . . Unprofessional, unethical and just wrong ! Good luck mark !

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Tjk's
, US
May 09, 2017 10:26 am EDT

I don't know what the heck I did wrong! I've never even gotten the chance to list my first product and I just keep receiving the same message "log out complete" while trying to log in! So frustrated! Any advice would be great.

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Tjk's
, US
May 09, 2017 10:26 am EDT
Replying to comment of Tjk's

I'm going to Ebid.net

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James Ingrid
, US
Mar 28, 2017 11:57 pm EDT

" renewal of there"
*shakes head*

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Starcrest
Lockhart, US
Dec 02, 2015 10:29 am EST
Verified customer This comment was posted by a verified customer. Learn more

starcrest booth
Completely Cut Off From Being A Seller And Never Told Anything: Try to login and get Logout Complete...
I spent 3 days trying to get pics for my booth after installing one at a time, all this takes time. after all the agony and learning curve of (how to do it right) i tried to log back on and Bonanza.com ... said logout complete... I have tried to log in for a week thinking this so called business man is making more changes to his site than a kid on diapers...I still don't have any response from bonanza and they did not tell me they kicked me off the site...for reasons I don't know...man, If you want to be bigger than Ebay you better get off your high horse and start treating these Sellers/Customers with a little respect, Cause without them he Is still... A NOTHING...

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9:36 am EDT
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Bonanza Fake Merchandise-Scam Site

I purchase an expensive designer handbag in April of 2015. It was being sold as authentic. I received a fake and contacted the seller to return it. The seller ignored my requests to return. Bonanza Customer Service gave me the run around and told me to work it out with the seller. I needed to contact Paypal to get any resolution. This isn't the first time I've had bad experience with this company. I have learned my lesson and will not deal with them again.

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James Ingrid
, US
Mar 28, 2017 11:59 pm EDT

Yoogi's Closet
Fashionphile
Ann's Fabulous Finds
Real Deal Collection
HGBags

These consignment retail stores offer authentic designer goods and have great return policies. I recommend dealing with THEM not scammy Bonanza with their s****y customer service.

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9:33 am EDT
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Bonanza Scam

I ordered a product from Bonanza and it never showed up. I went to the Bonanza website for resolution and the links just kept going in circles without answers, except to contact the seller. I tried on several occasions, but of course, no response from them. They already had my money. The request for refund page went to a defunct web page. There is no phone number for contact with Bonanza. The website did offer an upgrade at a premium to talk to a representative on live chat, but I'm not throwing anymore money away. There are many complaints similar to mine on the internet. This company needs to be investigated for fraud ! I reported this complain to the BBB, since somehow they have an A+ rating on this company. I hope everyone else contacts the BBB too. I would attach a proof photo, but I have nothing to show, since my product never arrived.

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Pauline R Oliver
Waterbury, US
Oct 25, 2012 12:17 pm EDT
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My name is Pauline Oliver and I am being charge $24.00 on my Chase Credit card for Bonanza.com. I do not know what it is, and I would like you to remove the charges, last month and this month. I tried to call you to no avail. Please advise me on what to do.

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1:04 am EDT

Bonanza unethical business

We had a bonanza.com account multiple times. Each time we tried to a sell on Bonanza we found that the admin read our emails. They would ban or close our shop at the drop of a hat if they didn't like the least bit of what was said in the private emails. Our store would even get shut down if a person would ask about layaway before we could even reply. Bonanza goes so far as to make random accounts to ask sellers questions just so they can ban you for your reply. Bonanza has even refused to allow others we know of having a store, or any kind of an account because their user name may resemble or be the same as a past user. To top off all of their sneaking underhanded practices the Traffic sucks. Noone wants to visit a site they just cant trust. No one can trust bonanza.com

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4:09 am EDT
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Bonanza Bad Cust Support

My first dealing with this site, will ultimately be my last. Wish I would have read the reviews before I went on to purchase. The company I dealt with was to send 100ct bottle and only sent 30ct bottle. Normally I would think this is just an honest mistake BUT after reviewing my order I noticed the tag line did not indicate the amount of the bottle count. So before even placing my order I sent the seller a message (THROUGH BONANZA) Making sure it was in fact the 100ct bottle that was for sale. Was assured it so went ahead and purchased. What I do I get in the mail? 30ct bottle. I immediately put in a dispute with Bonanza and waited. Nothing after 5 days so I put in a dispute with Paypal. 30 days after my sale Bonanza finally sends me an email telling me, to contact PAYPAL for resolution. They never even offered to help and it is their company. USER BEWARE! The sellers on this site must know they will not be harmed for duping customers so why not do it

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7:56 pm EDT
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Bonanza Overcharged / fees misrepresented

Bonanza advertises seller fees of 3. 5% for all transactions under $500. My one and only transaction they charged me 8. 63%. Sale price was 17. 72. Fees owed is 1. 53. I emaile them and i am waiting for a response.

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Update by Aram Sahagian
Sep 03, 2014 1:04 pm EDT

I am the original poster of this complaint. I would like to retract my complaint. The reason I was charged 8.63% instead of 3.5% is because my item was sold through google stores which requires a higher fee. I was aware of this when I set up my account but simply forgot about this detail which is why I thought I was being overcharged which I am not.
Bonanza repplied to my email within 24 hours and clarified this issue for me.

Resolved

This complaint was made in haste and was the result of a misunderstanding on my part. I forgot that Bonanza has to charge extra fees for items sold through Google stores where my item was purchased from.

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1:58 pm EDT
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Bonanza - Unethical Business Practice

I purchased Gillette Fusion Replacement Blades on BONANZA. 

http://www.bonanza.com/listings/Gillette-Fusion-Replacement-Blades-4-Cartridges/104936119?utm_campaign=offer_activity_notify&utm_medium=email&utm_source=email 

I just received the package today and when I opened the package, it was not in the original box but in an opened package AND 2 OF THE...

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11:40 am EST

Bonanza Stay away from this website

They couldnt order and ship me another one or make me happy. They are not to be trusted as the credit card will be tied up for ten days with this charge and they refuse to order and send me another. Jvc rv - nb70 kaboom portable boombox rvnb70 40 watt - nib $262. 19 $271. 99 - we are sorry to cancel this order. However, the item was damaged beyond use in an accident in our warehouse this morning. We do not have any additional units of this model. We do have other models of this type of unit listed on our site if you would like to visit there again and look the selection over. We are sorry for this inconvenience to you. Phil customer service manager protechs marketplace inc. On bonanza.com why couldnt they order me one and ship me another one?

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privateuser2
seattle, US
Jan 13, 2013 5:04 am EST

Mark, I hope you're reading some of these comments. I had a store long ago that I closed due to moving away for medical treatment. Any shipping issues from when I was quite ill were resolved satisfactorily. I now have staff working for my store, have a very successful eBay business, and went back to Bonanza. After entering credit card info and paying $$$ was immediately suspended with no explanation and given no opportunity to respond or appeal. This is nonsense. My newest hire has just been tasked with pursuing the matter with the Better Business Bureau and legal counsel. What a shame that Bonanza has come to this. As a totally legitimate seller with a glowing reputation, I didn't try to mask my identity. Bonanza staff long ago were aware that I was closing shop due to serious medical issues and had indicated they looked forward to having me back. Not so, apparently. As there is nowhere to appeal unjustified "immediate suspensions, " we are forced to pursue other routes.

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Bonanzamark
Seattle, US
Dec 06, 2012 1:30 pm EST
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We are sorry that you had a not so good experience on Bonanza.com. Bonanza.com has over 25, 000 independent sellers (similar to eBay) who list their independent items for sale. It sounds like the seller who you made a purchase from was unable to fulfill the order. Based on your email it sounds like the seller is refunding the purchase. We apologize that this seller was unable to complete your order and hope that this incident does not cast a shadow over the rest of the Bonanza.com community. If you need additional assistance, please do contact us at support@bonanza.com

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7:30 am EST
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Bonanza Worst sellers' experience

My request of feedback removal got rejected.

I am a seller there. Someone bought from me and left a bad feedback complaining " no email response " WITHIN 15-20 mins !
Once I got back computer and found this out, I asked them to remove it.
I was terribly shocked !

Check the picture attachments.

The reason they gave was : " It is unrealistic to expect every buyer to be happy. The buyer was neither happy or upset just neutral. ".

WTF?
Ebay, Ebid, Etsy ..etc whatever marketplace does not allow new incomers leave a feedback at such speed ( 20 mins )
So sellers cannot eat, cannot take shower or sleep now?

What the 3.50% commission I paid them every month for?
Should I work 24/7 FOR MY SALES just to profit them?

Very shady they are!

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aenews
, US
Sep 03, 2017 2:46 am EDT

I've always been able to get negative feedback removed if it's inaccurate. There was once a week where I purged around five negative feedbacks. I would say give it another shot with a fresh e-mail to support. A different representative will probably help you out. Make sure to make your request polite and explain that the buyer's feedback is misleading and unreasonable.

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B
4:30 am EDT

Bonanza Don't waste time selling here

Don't waste time selling here. Your Competitors will lie to get your account closed and stupid bonanza customer service believes the lies.

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Perk1
Highlands Ranch, US
Feb 11, 2015 8:46 pm EST

I make about 6, 000 sales on ebay and about 3, 000 on amazon every month. I listed 8, 000 items on bonanza, spent about $2, 000 paying for some extra help and have a nice store on Bonanza. First, I had to paid for a pro membership because they were hiding my items from their searching engine. Later, that " Bonanza Mark" emailed me saying I had too many items on my booth and I was required to upgrade to their $300.00 monthly membership, otherwise, I would be suspended immediately. I told him I didn't think $300.00 was worth on bonanza since I was not making that many sales. I refused to pay $300.00 a month plus seller fees so Mark suspended one booth. At that time, we had two booths on Bonanza. A customer filled a case through the resolution center, I never got any notification about that specific case. One day, one of my employees tried to add more items when he find out our booth was on Hold. I emailed the customer ( I had to use his paypal email address ) and apologized for any inconvenience cause and we would send him the item for free and he would be getting a full refund. I even sent the customer a thank you note with a $25.00 start bucks card. For my surprise, that customer told me he never filed any case against me so who filled it then? Answer : Bonanza Bonanza resolution center is a joke, I refunded the customer, and I had to email Bonanza support asking why the case was still open ? They accused me of lying and saying I didn't have any intentions of refunding the customer. three days later, I send them a screen shot with the refund information. hahaha Bonanza Judy didn't beleive me again and wanted to have access to my paypal account. Omg I guess she was really high that day, there is not way, I will provide my paypal email address and password to a random person ( my PP had about $14, 000 at that time) They didn't want to close the case for two weeks and my account was suspended. After my account was suspended they charged me $98.00 on each card ( each booth had to different credit cards) I sent a email to support@bonanza.com and it went unanswered. I see mark is always saying email us attttt blah blah @bs.asss but they don't care. I had to file a complaint with my credit card issuer and a few weeks later, I got my money back .

Bonanza runs illegal business practices. People talk crap about ebay but they provide sales every day.

Another good site is Ioffer, they have a decent traffic every month as well and their fees are low. Customer service is not bad at all.

Thank you for reading my review, hope it helps. Do not waste your time and money on Bonanza. Worthless site for selling your items.

David

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privateuser2
seattle, US
Jan 13, 2013 5:05 am EST

Mark, I hope you're reading some of these comments. I had a store long ago that I closed due to moving away for medical treatment. Any shipping issues from when I was quite ill were resolved satisfactorily. I now have staff working for my store, have a very successful eBay business, and went back to Bonanza. After entering credit card info and paying $$$ was immediately suspended with no explanation and given no opportunity to respond or appeal. This is nonsense. My newest hire has just been tasked with pursuing the matter with the Better Business Bureau and legal counsel. What a shame that Bonanza has come to this. As a totally legitimate seller with a glowing reputation, I didn't try to mask my identity. Bonanza staff long ago were aware that I was closing shop due to serious medical issues and had indicated they looked forward to having me back. Not so, apparently. As there is nowhere to appeal unjustified "immediate suspensions, " we are forced to pursue other routes.

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Bonanzamark
Seattle, US
Dec 06, 2012 1:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We are sorry for the not so good experience you have had on our site. We are dedicated to doing our utmost to assist you in anyway that we can. If we can be of further assistance to you, please contact us at support@bonanza.com so we can properly assist.

Thanks,
Mark
Bonanza.com

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lolyoulol
State, US
Dec 05, 2012 8:53 pm EST

Agreed. These people post lies and Bonanza does nothing to investigate on it, instead they just close it without hesitation. They are full of shiz and garbage. Stay away from these frauds.

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antie
, ID
Nov 09, 2012 8:56 pm EST

I agree..
I had same experience just like you.
My account is suspended without notification and explanation. I pay extra to be gold member for a year and they suspend my account.
They steal my money, bonanza.com thief!

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12:21 pm EDT
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Bonanza - I was banned from Bonanza with no explanation

I was banned from Bonanza with no explanation. I asked why and I received this response - We apologize that we are unable to provide further details about this matter, but we strive to keep Bonanza the safest possible marketplace for our buyers and sellers to use. Therefore, it is our mandate to be proactive in suspending accounts that have been associated...

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12:47 pm EDT
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Bonanza - Banned with no explanation

I received an email that says "Greetings, mediasmedia, Uh-oh! The credit card ending in ---- used to pay for your monthly Bonanza bill cannot be processed, and you may need to update your card. During our most recent transaction, your credit card company reported the following error: "2046 Declined." If your credit card information has changed or if you...

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4:36 am EST
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Bonanza They suck!!!

Garbage waste of a website. They kicked me out without an explanation. I tried to make a nice little booth and that fruit mark kicked me out without an explanation. Except that he loves to flaunt that fugly mug of his everywhere he goes. Bonanza sucks and so does everyone who signs up with them. Nothing ever sells in this ugly cesspool of a website. Their whole "oh, lookie me! We're better than ebay! Come to us!" is just laughably bad. Hilarious I might add. Nothing ever sells there, i've seen loads of garbage sit there for ages and never ever sells. Whereas on ebay you get thousand times more chances of your items selling. Hell, even selling on craigslist or amazon gets you better deals than bon-ghey-za. This garbage website can rot in hell for all I care. Ebay, craigslist and amazon is the best places to sell your junk. If you don't mind waiting 39480328402384093840380948 years for your stupid crap to sell, then sell on bonanza and get prepared for your booth to be taken down by the almighty closet homosexual mark. :) because he has no life and this is what he does for a living. :) bonanza doesn't care about you man, they just want your credit card information so they can secretly use it for their own pornographic purposes. Stay away from this website unless you want to be scammed horribly! Stay away!

Ebay, I love you.

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Update by JKeilso
Jan 26, 2012 4:38 am EST

FO REAL, Female Dogs! :)

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Coal Akida
, US
Nov 28, 2020 3:35 pm EST

LOl I got banned and we sold are own product that we make, What a POS .

No notice, just your logged out, who came up with that BS .

Honesty they need help, we sold close to nothing, but thats not the point,
what is wrong with them.

UGH>

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Keith Cox
, US
Jun 12, 2020 1:22 pm EDT

Received a dead stick for $40 (supposedly a live tree). the seller clearly knew it was dead when they sent it — and who in the world chops off the leader stem of of something that is supposed to be a "tree".

Bonanza's separate email is stupid — you have to log on to bonanza just to see emails from the seller? their customer feedback system is coded to prohibit anything negative being submitted regarding bonanza or their sellers. I will never buy anything from this company ever again.

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Ben Adams
, US
Aug 09, 2017 10:44 pm EDT

BONANZA is a sad sack place, I opened an account over 12 months back and couldn't get the import from Ebay to import, no matter how many different variations of the tick a box garbage worked, I have tried this on several occasions over the past year and still no go.
Everything is connected and synced to EBay but it just will not import the listings at all.
Im not going to sit and manually list hundreds of listings.

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Board Busterz
, US
Oct 22, 2016 11:26 am EDT

I agree. They hit you up with charges, don't refund seller fees for cancelations, etc. Worse than ebay. I'm closing my shop account down.

lolyoulol222
lolyoulol222
New York, US
Apr 25, 2016 9:43 am EDT

It's hilarious that people are still using Bonanza. Only grandmas and grandpas use that sad excuse of a retail website. Don't shop there unless you want your CC information stolen and your account closed. Go back to Ebay, at least they will welcome you all back with open arms.

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Derrick Jaybkird Davis
, US
Mar 06, 2016 5:20 pm EST

Bonanza ABSOLUTELY s--ks...I've been on Bonanza since 2010
Seller support is basically non existing.Your emails to support go for days with no answer but they always find ways to make your booth unsuccessful and if you go to their forum or group help pages they will delete ANYTHING that is not favorable to Bonanza within minutes to hours but you are still waiting for tech support for DAYS.
They take well over 24 hours to propagate your products CSV file, sometimes days.So now you have outdated products that are out of stock while the new products wait to be qued or reviewed by their elves.
Now a customer comes in a buys an item that's not available causing you to have to refund the buyer.Then Bonanza gets pissed because they didn't make money off of you and threaten to close your booth if you continue to have stocking problems causing excessive refunds.
At least I DO refund clients when problems arise not like the many scammers on Bonanza that do NOT.
Fix the product upload problems and other problems your sellers are having and respond to them in a timely manner...I emailed them 3 days ago about this problem with no response but they took down my post in their forum within hours...you go figure what and who they care about the most...They ABSOLUTELY S--k and there is no money to be made here...

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Elligotts
, US
Nov 11, 2015 3:33 pm EST

I tried sighing up for Bonanza but it wouldn't accept my email address and I tried several. I finally formatted one with a bonanza .Com hoping it would set up a new email account? That went through they took my card details and then it wouldn't let me go any further? Very confusing so I tried to back out..I believe bonanza has my credit card information and they better not bill me for anything or I will sue them..

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meeee678989
, US
Aug 26, 2015 6:39 pm EDT

Unbelievable. They wouldn't allow me to pay the $1.25 I owed, then they shut down my account for non payment. I emailed them asking for help and they told me to login and pay my balance. I cannot log in if my account is suspended. Is this site run by a 4 year old or what ?

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rt61junkie
Reading, US
Feb 04, 2015 5:42 pm EST

Wow! I have never heard anyone stand up for ebay before. The only thing i can say is, I hear a lot of "selling you garbage", "selling your junk" etc. Maybe you might want to try selling something worthwhile. People only need so many paper clips and rubber bands. You sell something Good at a Good price and I will buy from you no matter where you are. Don't be so fu**in hard headed.

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memememememe22
Nyack, US
Apr 16, 2013 1:21 am EDT

She probably would have been better selling it off eBay, but I guess she doesn't mind waiting 100 years for it to sell. LOL. Maybe once she drops dead, it'll finally be sold. But what's the point, right? LOL.

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2:27 pm EST
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Bonanza formally named www.clickdvdmedia.com

I ordered from www.clickdvdmedia.com on 11/27/09.. after not receiving my order within the promised timeframe I replied to initial confirmation email. I sent a reply once a day for 3 days straight. I did finally receive a return email on 12/17/09 that stated only that my order had been procesed and shipped. And I was given a tracking number through USPS. The tracking number, unfortunately, was not valid. I do not expect to get my DVD series and plan to dispute the charge with my credit card company. The phone number that shows up on my credit card bill is [protected] ... I call this number and get a recording that states "This account is already in use, if you think this recording is in error, please contact your system administrator.".. So yeah, a bogus phone number.. So I get online today to do some further research onthe company only to find that they've now changed their name to www.tvdvdbonanza.com... same exact site under a different name! DO NOT ORDER FROM THIS SITE! I'm not the first one to make complaints on them.. They are all over the internet, unfortunately I didn't research the company before make an almost $100 purchase from them.

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shoaib 381a
, US
Jun 11, 2023 12:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Butten not send me

Thank you for your order at Bonanza Satrangi. Kindly enter 327404 on the website to confirm the order.

Tracking no WR7213172

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High End Gallery
, US
Mar 24, 2019 4:11 am EDT

Sold on Bonanza for a few years. Out of no where banned, and they will not respond to me. I was never given a reason or an email. I email once a week and they choose not to respond. I just want to know why I was banned? My successful business is their loss. Doing just fine on Ebay. AVOID THIS COMPANY!

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daisy093
Berrien Springs, US
Jan 19, 2010 12:15 pm EST

Ordered series set on DVD to be delivered to my father. Set was sent from China addressed to his street and my city. DVD's were low quality, obviously recorded off of the television (some of the shows even had the Sci-Fi Channel logo on them!). DVD's came in paper sleeves stuck in an old Beta VHS case with poorly scanned case cover. Made 3 attempts to contact them and received no reply.

DrDavros
DrDavros
Melbourne, AU
Mar 30, 2010 6:00 am EDT

FOLLOWUP TIME !

IF ANY OF YOU USED YOUR CREDIT CARD FOR PAYMENT, CONTACT YOUR BANK AND REQUEST CHARGEBACK... " GOODS NOT AS DESCRIBED &/OR FAULTY " SHOULD BE COVERED UNDER YOU CC CARD INSURANCE ~ TERMS OF USE.

REGARDS

DROIDSTER

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espokt
Wildwood, US
Feb 17, 2010 1:38 pm EST

I had the SAME problem! Unfortunately, I didn't look at the company before I ordered my DVD set. It was to be a Christmas give for my daughter (ordered on December 18) but I didn't recieve it until the end of January! And when I recieved it, it wasn't an "official" dvd set. It came directly from China in a crappy box, without any labels etc. The quality of the product is very poor as well. If I wanted this type of produce, I would have asked my husband to get it for me - he travels to China a few times a year. I can't believe this "company" is allowed to exist. Guess I will stick to Ebay from now on!

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Ms P S
Cheyenne, US
Feb 10, 2010 5:28 pm EST

I just bought dvds from here, never even saw the complaints, overlooked.
I am highly ticked that i did'nt, and yes recorded from tvland or somewhere else.
This is such a rip off...i think they should be shut down.

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Droidster
Melbourne, AU
Jan 19, 2010 4:43 am EST

I have had the same problem from this so called " Company " I have not heard back from EIGHT emails... even though they state they will reply within 24 to 48 hours. For all those that HAVENT had them delivered dont worry.. I actually DID get mine... only to have 7 of the DVD's .. NOT WORKING.
It was only when I bombarded them with emails ( just hitting resend about 20 times ) I actually got a response... NOT TO FIX MY PROBLEM... THT WOULD HAVE BEEN TOO EASY ... JUST TO LET ME KNOW THAT MY EMAIL HAS NOW BEEN FLAGGED AS SPAM.
AVOID LIKE THE PLAGUE !
As a collector / dealer in signed memorabilia iu have also listed warnings on my website and reported them to other autograph dealer websites.

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JSL1214
Worces, US
Jan 14, 2010 10:20 am EST

I too ordered from them. I received the DVD's but they are clearly homemade! There were no commercials as far as i could tell from fast forwarding them to check. It is/was christmas present for my 80 year old grandmother, so I may just give them to her, she wouldn't really mind. I have contacted them up to 10 times about returning them for poor quality and i get no response or them saying they will replace them. I don't know if I can go through my credit card company with this because 2 discs skip and say they are damaged. but do not do business with them,

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ASL
East Stroudsburg, US
Jan 13, 2010 7:32 am EST

I too purchased a dvd box set from tvdvdbonanza. The initial confirmation email stated that items were shipped on 12/22/09. I emailed them on 1/8/10 stating that as of yet I did not receive item. I finally got them yesterday. They didn't ship until 12/8. I almost wish that I didn't get them. They are bootlegged and the worst part is that they skip, stick and part way through the dvd player decides that the disc can't be read. they were recorded from the ABC Family Channel and shipped from China. I just sent another email stating my problem. I may just see if I can dispute the charge on my card. Does anyone know who to report the selling of bootlegged items to?

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awol328
Malta, US
Jan 12, 2010 1:42 pm EST

I too orderend from tvdvdbonanza.com on 12-21-09. They processed my card and got their money along with this internationl fee. It is now 1-12-10 and i have yet to recieve my dvds. I recieved three different confirmation emails on two seperate days saying my order had been shipped on both december 22 and 23. I have emailed this place multiple times and have yet to recieve a response.

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Overall, Bonanza is a reliable and user-friendly online marketplace that offers a vast selection of products at competitive prices. Its excellent customer service and buyer protection program make it a top choice for online shoppers.
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