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1.8 21 Reviews

Bodybuilding.com Complaints Summary

4 Resolved
17 Unresolved
Our verdict: With Bodybuilding.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Bodybuilding.com reviews & complaints 21

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12:44 pm EST

Bodybuilding.com No commercial invoice for the product purchased

I placed an order from India for a protein supplement from bodybuilding.com.

First, they emailed that product not available and if I can't wait then they would refund me back the money. I requested for the refund and then all of a sudden got another email that the product has been shipped.

Their shipping partner FedEx asked me for the commercial invoice for clearance from the customs station in India.

When I wrote to their service centre they provided me with a bill from some other entity without the product details and incorrect bill amount.

The customs station in India for the obvious reason has not yet released the product.

When I am writing to them repeatedly there's no response from their end.

Horrible experience. First they take the entire money upfront alongwith the shipping fee and then they don't provide a proper commercial invoice. Now I tend to loose my entire money which was around USD200 and not getting the product or any response.

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2:13 pm EST

Bodybuilding.com Order not delivered — customer service nonexistent

I placed an order for some products on November 27, 2022, and they have yet to be shipped. I was provided a tracking number but since December 2, 2022, there has been no change on the UPS website ("Shipper created a label, UPS has not received the package yet). There are theoretically three different ways to contact Bodybuilding.com's customer support: 1) email, 2) phone, 3) live chat, and I have tried all three without any success. My emails go unanswered; the voicemail message directs me to the live chat option, and the virtual assistant on the live chat tells me there are no agents available and asks me to send an email.

Desired outcome: I would like to resolve the issue with my order. My card was already charged. I would also like Bodybuilding.com to offer at the very least acceptable customer service. This is just pathetic.

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3:47 pm EST

Bodybuilding.com Non Delivery of a recent order

I recently purchase some supplements from Bodybuilding.com (12/07/2022). They charged my credit right away but have not delivered anything at this point.

This is normally not the case.

Calling them leads nowhere, you are on hold for 10 minutes then an automated voice comes back and says no one is available and to try live chat, then hangs up.

Live chat is impossible to find, I had to ask the bot for live chat. Which promptly tells me no one is available and to email them.

I have sent several emails and have not gotten any response.

Feels like I have been ripped off.

Desired outcome: Supplements delivered or a total refund.

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Is Bodybuilding.com legit?

Our verdict: Complaints Board's thorough examination reveals Bodybuilding.com as a legitimate entity with notable strengths. Despite a 19% resolution rate on customer complaints, which invites a closer look, Bodybuilding.com stands out for its commitment to quality and security. Clients considering Bodybuilding.com should delve into its customer service record to gauge compatibility with their expectations.

Bodybuilding.com earns 91% level of Trustworthiness

Perfect Trust Endorsement: Bodybuilding.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Bodybuilding.com. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for bodybuilding.com can be seen as a positive aspect for Bodybuilding.com as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Bodybuilding.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Bodybuilding.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Bodybuilding.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Bodybuilding.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Bodybuilding.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Adult content may be available on bodybuilding.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While Bodybuilding.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 19% of 21 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Bodybuilding.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Bodybuilding.com has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
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10:37 am EST
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Bodybuilding.com Protein jym

Money was taken from my account for my protein and it still hasn’t been shipped. It’s never even come close to taking this long. Still never even received tracking information my name is Earl Thomas 210 Donovan rd Houma La 70363. I would greatly appreciate getting my order.it was paid for in November and still it’s showing being prepared. It’s never been this way.. thanks for your time and help in this matter

Desired outcome: I want what I paid for

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8:46 pm EDT

Bodybuilding.com Order cancellation stating that "we weren't able to verify the order information and the order was cancelled"

Order Cancelled with the following reason, "we weren't able to verify the order information and the order was cancelled".

Customer Service is clueless and unable to resolve this.

Order Number: CAD-378796.

They have put it on review from 3 days and even billing time is unable to resolve it

Desired outcome: Place an Order Successfully

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8:59 pm EST

Bodybuilding.com Incomplete delivery

Could you please review my order USD-4725054 with Tracking number:1LS72191701103263778 as the two MuscleTech Cell-Tech Creatine + were missing.(I received the rest items on Feb 20)

Please confirm ASAP.

Carlos Paucar

[protected]

[protected]@comcast.net

Thanks, 

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3:14 am EDT

Bodybuilding.com Avoid at all costs

First thing I would like to say is that what they do is unfair. I know that many companies follow the same scheme, but it doesn't make it better.
I was charged right after my purchase. And then I had to wait for over 2 months to receive my order. To be honest, I already lost hope, but all of a sudden it arrived.
The matter is that I paid the money for my order and an expedited shipping, I don't want to wait forever. Don't want to be charged without any guarantees...
And an express shipping is a synonym for "fast", if the bodybuilder.com team doesn't know it...

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1:58 pm EST

Bodybuilding.com Really poor unprofessional customer service

For around 2 weeks my shipment is late and missing but the customer service keep advising me that i have to wait 20 business days first but when i called DHL they confirmed that it looks missing and the company must call them and make a claim about the shipment so that they can investigate about where is it now
No one from bodybuilding.com was willing to do this step and try to go the extra mile and understand what is happeneing and assure me as a customer

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2:00 am EST

Bodybuilding.com Highly unprofessional

I have purchased vitamins from www.bodybuilding.com website and it took a long time to get my order. Their delivery service is the worst ever! First of all delivery took forever and they did not give me a tracking number. Customer service wasn't able to locate my order and had no tracking number.
Later I was charged extra $40 for customs! I will never buy anything from Bodybuilding, they are highly unprofessional and unreliable.

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9:27 pm EDT
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Bodybuilding.com Beware of this company

I've placed an order #[protected] on 27th April 2016 after so many attempt of checkout. Item was shipped on time and was expecting an delivery on second of week of May.
The Courier service in India is Aramex and will never ever use there service in my life, tried once to deliver and afterward they haven't tried to reach me.
As the Custom process is not clear with courier, they randomly inform that you need to pay 5000/-Rs etc and when we ask for the Custom Receipt they show there generated document.

Last week when I went to there office and after inquiring about my courier, finally they traced it.
But to my surprise the package was damaged, So I cant accept the damaged piece.

So here comes the funny part, when I raise a complaint with Bodybuilding.com, they are saying me

Thank you for contacting Bodybuilding.com regarding order #[protected]. I am sorry for the condition of your package but I am happy to inform you of how we can assist you. With all international packages they are subject to inspection by your countries customs and we have no control over this. It is not uncommon for the customs agency to open packages and product to fully investigate the package. As we do not have any control over this there is no way for it to be voided. Since the package has been sitting with the local post this entire time that could have also been where some of the damage came from and since it was in their hands that is also something we are unable to prevent. What I can do for you today is I can offer a 20% refund as in-store credit for the product price of the order.

I appreciate the opportunity to assist you today and hope I've addressed your concerns. If you have any additional questions, please reply directly to this email, or if you prefer, you can call our Customer Service number at +[protected]; we have agents available to answer your questions 24 hours a day, 7 days a week. Thank you for choosing Bodybuilding.com, and good luck with all your health and fitness goals.

As end user I paid 100% for the product and i haven't received the product and in return I paid 80% of the product value.

So guys beware of this Company who are just taking money from our pocket.

We want to use original products and go with company but you land in this type of trouble where you wont get the product and money.

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6:34 am EDT

Bodybuilding.com Partial refund issue

Ordered many items from www.bodybuilding.com and decided to return everything in order to get a refund. Before I sent everything back I contacted Bodybuilding team and asked if it was possible and they said sure and told that I'll be given a full refund. They received the items and refunded only one! I contacted them immediately again and asked why didn't they refund all the items and they said that was probably a mistake and told me not to worry. One week later they refunded another item! I was super angry and called them asking for a FULL refund and they said ok again! Well, these guys still owe me and their service is a total joke. I wasted so many time arguing with them and after all these months they still cannot give all my money back! Beyond ridiculous!

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7:12 am EST

Bodybuilding.com The company sent a defective item and didn't want to replace it

I have ordered some stuff from www.bodybuilding.com, but the order arrived already defective, so I informed the seller and asked to replace it or provide new one. I got the response couple of weeks later and the company stated that they didn’t care and they refused to help me. It was the worst experience after all and I wouldn’t use their services again.

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8:13 pm EDT

Bodybuilding.com customer service/ordering

The send you out dated supps at a low cost, i got some pre workout thta was expired 6 months before they shipped it. I called them and they said to shop somewere else if i didnt like so i posted a question on there forums and i was banned. I called several times to get my money back but you could hear them all laughfing in the background pretty sad company will never order another thing from them again. Recently I heard there CEO was indited on money laundring so i guess it goes to show you never believe a fance website.

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5:30 am EST

Bodybuilding.com Worst Service ever/ No valid tracking number

Hey guys,

Never ever buy anything from bodybuilding.com if you're outside the US. I ordered some pre and they gave me a tracking number (which DHL doesn't track in SA apparently or so they say). It's been almost three months and I still haven't got anything. I even spoke to DHL South Africa/ Customs and the Post office and they say that the tracking number provided is invalid. Every time I mail bodybuilding.com or contact them, they take no responsibility and give me the same response that seems like a template and that I'm not actually addressing a person. They just give me a response giving me my tracking number(that isn't valid) and a link that goes to their site stating they are not responsibIe for shipping.t's like nobody at that company actually does anything. Customs say the package hasn't even entered SA. This is the worst company I have ever dealt with and I advise you never buy anything from them if you're outside the US

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Bodybuilding supplements bangalore
, IN
Sep 18, 2015 12:01 pm EDT

Ive experienced the same when I ordered from India on the same bodybuilding.com website..they are a cheat

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3:20 pm EST
Resolved
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Bodybuilding.com Late delivery

My package has never come. I have accomplished my duties, but Body Building has never delivered my order.
As feedback, they offer me a credit on their store. But the credit doesn’t include the shipping tax. Oh! So I have to pay for the shipping tax once again, not even sure if my package is going to be properly shipped?
They reassure me it is the costume agency problem. But I ask them: did I make business with Costume Agency? Did I pay to Costume Agency?
They have the responsibility to guarantee I am having my order. And they don’t.

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5:12 am EST
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Bodybuilding.com - Extra Charge after delivery

I never had a worst experience. A great cheating by Bodybuilding.com store and DHLParterns in organised cheating. They literally loot people. I ordered a ON WHEY protein 10 pounds and paid $57.17 extra for shipping. They promised it will be delivered in 8-20 working days without any extra charges Now more than 20 working days I got a call from the India...

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8:49 am EST
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Bodybuilding.com service complaint - Be careful Guys

On 29th Oct I had placed an order (2 Smart Shaking cups). It was mention on the web site that delievery may take from 8 to 20 business days, which means what by today I should have received my order. I have contacted your online chatting service to follow up the delievery and 4 times I was giver different information like: order is on the way / its in UAE custom / its will be delievered in few days. I have also contacted Global mail to track the order and they requested me another code (UN number) which is related to Emirates Post.

DHL Global Mail advised me that this code should be provided by you, and when I asked live chat person Anna today, she told me that you don't have it and advised me to wait although she does not now for how long.

I'm very disappointed with your service and although I'm a big fan of bodybuilding.com this problem leaves a bitter taste.

I would like to request you to provide me correct UN number as well as inform me where is my order and when I'm supposed to receive it.

Once you published 20 business days, make sure you do it, otherwise change the info on the website. Live chat person does not seem to have any clue what is happening and how to handle it.
Your immidiate action is appreciated.

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8:08 pm EDT
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Bodybuilding.com Scam/Canceled myorder with out telling me and discoontinued my whole order

Holy ### what the ### is wrong with body building.com they just ###ing discontinued my entire order what the ### is that a scam or what. They said that they cant refund my ###ing money omg they just scammed the ### out of me this is bull ### im done with bb.com ###ing bad service and bad people. when i ###ing wanted to change the order they didnt let me i even ask them if i can just cancel it guess what they did nothing they wanted to charge me more for what what the ###... Im gona ###ing sue there ###

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batool naqvi
batool naqvi
, US
Aug 25, 2018 2:48 am EDT

Please cancel my order of body buildo i was order today but i have some problems on account of payments please cancel my order .Abiha naqvi
Address:amroha 244221

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1:06 am EST
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Bodybuilding.com cancelled order without telling me

I ordered a pair of weight-training gloves as a birthday present for my wife, as her old ones were getting worn out. After an online search I chose to order from bodybuilding.com due to wide selection and competitive prices. After placing order I received a confirmation email, stating that order had been processed, shipment would arrive within 2-3 days, and they would inform me immediately in case of any problem with order. More than 2 weeks later they had not arrived, so I followed the link in message to check on website - the only information there was that the order had been cancelled. I went to their chat service and was told that they had cancelled my order because it had been placed from Nigeria (a country I have never visited) and was thus fraudulent. They said I could still order from them but could not pay by credit card, only by direct wire transfer such as Western Union. It is of course their choice if they don't want my business, but they offered no explanation why they never informed me that the order was cancelled - as promised in first email message - which would have allowed me to order from another company in time for my wife's birthday.

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asdasdasdas
ASDASDASDAS, Alberta, CA
Jun 24, 2011 8:03 pm EDT

Holy ### what the ### is wrong with body building.com they just ###ing discontinued my entire order what the ### is that a scam or what. They said that they cant refund my ###ing money omg they just scammed the ### out of me this is bull ### im done with bb.com ###ing bad service and bad people. when i ###ing wanted to change the order they didnt let me i even ask them if i can just cancel it guess what they did nothing they wanted to charge me more for what what the ###... Im gona ###ing sue there ###

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BadCustome Service
Calgary, CA
Jun 24, 2011 6:22 am EDT

Hey thats the samething that they did to me just now. I ordered supplements been waiting for 3 days and it still shows that its on back order and I did some research on my order and the bsn no explode lemon lime flavor wasnt in the shop anymore and they didnt even know that so guess what they did they just canceled my order without even telling me seriously thats just bad. This was my first time ordering at BB.com I decided to give it a try and order from there because there price is cheaper than GNC now i know why because of lack of customer service now i came to the conclusion that GNC is better than BB.com because its convenient and you dont have to worry about these stuff

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chris4123
Parsippany, US
Jun 22, 2011 4:54 pm EDT

I ordered supplements that were on back order - received a few emails saying 'still backordered' - finally looked at order status online and they cancelled it with no notification - very poor

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2:41 pm EDT
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Bodybuilding.com Beware

I placed my order on 1st July 09, mid August and no sign of my order. Cancelled order in August 09 and to date no refund! Keep receiving email confirmations promising a refund will be made within the next 3-5 days... same promise repeated by different reps from the company.

An absolute headache! I placed the order with these guys as their website come across really impressive and they seem to be very successful but if this company operated this way in UK, Im sure Trading Standards would be on them like a ton of bricks! I would never order with this company again, and warn all my friends and family too.

Now Im out of pocket and well stressed out because of their poor customer service. Had I known these guys were going to turn out like this, I would have paid more and placed my order with a UK seller. Now I know it is crucial to check out reviews on any international seller before placing an order, had I done that in the first place, would have saved me hours that its taking to get a refund from bodybuilding.com. Be warned!

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Joao Mauricio
, BR
Mar 19, 2010 10:56 am EDT

Bodybuilding.com is a fraud
Bodybuilding.com is a scam site

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Contact Bodybuilding.com customer service

Phone numbers

1866 236 8417 +1 (208) 377-9994 More phone numbers

Website

www.bodybuilding.com

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