Body Lean / Unauthorized billing
I ordered Body Lean from an unsolicited phone call. First mistake.
The product was 'free.' All I had to pay for was S&H. The sales person assured me that there would be no 'automatic charges' for future orders. ($99). Toward the end of the conversation, she let slip that there would be automatic reorders. (Conveniently after she already had my credit card information.) I told her that I didn't want the product any more. She told me she would cancel the auto-ship and not to worry about it. In fact, I would be receiving a call from her supervisor advising me of my right to cancel. No need to worry about it. She already did it. I agreed to keep the first order.
Sure enough, I got a message from the supervisor advising me of the cancellation procedure. I called and, as I expected, no one had canceled the auto-ship as promised. I canceled it and got the cancellation numbers. I tried to cancel the original order, but they told me it had already shipped. I was supposed to get it by 11/1.
By 11/14 the product had not arrived. I called again and was told that there was some sort of glitch, it was fixed, and the product was already shipped so I couldn't cancel. By 11/19 I still had not received the product.
I called on 11/19 and told them I still hadn't received the product. This time the person was honest and told me it HADN'T shipped. I canceled the order and was assured that I would not be charged.
On 11/27 I received my credit card statement and sure enough, I WAS charged.
I called the company on 12/1. After 1/2 an hour on hold, I spoke to the same woman I spoke to on 11/14. She told me the product HAD been shipped and I couldn't cancel. I told her that's what she told me on 11/14. She then 'clarified' and told me that the product had been 'shipped' to their office in Northern California, but not to me. I told her to cancel it since I didn't believe her and she already lied to me once. She got indignant and said she didn't lie to me. (The stuff still hasn't shipped.) She said I couldn't cancel. I told her I would dispute the amount with my credit card company and she said, 'you're going to dispute a $4.87 charge?' (I guess this is what they rely on.) I said 'yes I am.' I asked for the name of her company and she said JC Marketing. Before I could ask for the address, she hung up on me.
I immediately called my credit card company and they were very good about it. They issued me a credit for these charges.