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Body Corporate / Refusal to pay claims

1 Pretoria, United States

18 months ago my gersey burst and I submited a claim to Vision Properties. They sent me from pillar to post, asked me to re-send the claim which I did. They never came back to me until this year saying there is no proof that I submitted a claim. I sent them copies of the emails I sent them just to prove that I submitted a claim. Now they are refusing to give me the status of the claim or whether they are paying or not.

Furthermore, my ceiling collapsed on me and I was forced to replace it. I submitted another claim. They gave me a number of the insurance company (Comm Risk) responsible for my complex. I called them three times. They promised to send me forms to complete. Up until today I haven't received anything. Please advise on what to do.

Thanks
Nomi

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