Bob's Discount Furniturerecliner sofa

Review updated:

The mid wodden part of sofa is loose or cracked unknown . The part is internal so it cannot be fixed as per second tech.
Their tech came twice both the answers were different.See the Top 10 Worst Companies in Ashburn, VAbobs customer service is so horrible they said it will not be covered under manufacture warranty. Which cannot be accepted. I also have their accidental damage warranty but when some problem is with manufacture they need to take care of that instead of telling customer to check with accidental warranty company

Nov 28, 2018
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  • Mr
      Jan 10, 2019

    ZERO STARS. Reclining love seat. Metal on recliner bent and broke. They came out and fixed. Took about a month. Within that month the other side did the same thing. Tech said need to order that part. Well it was denied. Living with the broken pieces that we are still paying for. Now using the couch because the love seat is all jacked up. Now the couch is doing the same thing. Called good ole BOBS FURNATURE customer service. SORRY SIR ...DENIED ...DENIED... DENIED... Also the couch in kids play room has a pull out. A family member came and used it once. it somehow got all bent up. That also DENIED. There claim is that the flimsy metal they use is not factory defect. Asked if they could send out another so called tech and that was even DENIED. So I am to continue to pay the balance off and throw this junk away at the dump. Very sad. We also bought the 5 year BOBS GOOF PROOF nothing of a warranty. I would not recommend BOB'S at all. Way to NOT stand by your product.

    +1 Votes

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