Menu
Bob's Discount Furniture
Bob's Discount Furniture Customer Service Phone, Email, Contacts

Bob's Discount Furniture
reviews & complaints

www.mybobs.com
www.mybobs.com

Learn how the rating is calculated

2.1 514 Reviews

Bob's Discount Furniture Complaints Summary

134 Resolved
369 Unresolved
Our verdict: When using services from Bob's Discount Furniture with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Bob's Discount Furniture has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Bob's Discount Furniture. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Bob's Discount Furniture reviews & complaints 514

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
10 reviews
Sort by:

Newest Bob's Discount Furniture reviews & complaints

ComplaintsBoard
L
5:39 pm EST

Bob's Discount Furniture doesn't stand by their products

I waqnted to really speak my mind in detail but this is not the first letter i have written...i have at this point washed my hands with bobs discount furniture *in farmingdale) besides the runaround rude behavior and broken furniture, ...that they push you to get the goof proof guarentee...in case something goes wrong you are covered the only goof was the fact i reached into my pockrt for another 100 dollars...thinking it was a good idea 1yr and a half later i sit on broken furniture with springs coming out and threads coming a part...they should have paid me to take the furniture, , , , i was the goof...scammed from day one and treated like a criminal...for wanted my furniture replaced..u see i wrk hard for my money, , heartfelt dissapointment we know they dont!

Read full review of Bob's Discount Furniture
Hide full review
ComplaintsBoard
V
6:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture poor service and delivery

Our experience at Bob's was the worst buying experience I have had in 25 years as an adult consumer. The salesman was wonderful when we went to the showroom to view the products we had already selected online. It took trips to 3 different computer terminals and a total of 4 times to enter the order and take my deposit. I felt bad for the guy but I left feeling excited about the new bedroom set my 3 year old would receive in a few weeks.
They had a problem over the phone when I called to make my final payment and schedule delivery. They left me on hold for 27 minutes and disconnected me 3 times. I would never have believed it if I did not witness them doing the same thing to others when I drove there in person to straighten out the payment. After an hour in the store and help from 5 people, the manager assured me that I would receive my order the following Saturday.
I received a call 2 hours after my scheduled delivery time to have someone tell me that our order did not get loaded on the truck. They would come Tuesday. On Tuesday, they delivered the mattress and not the bedroom. We refused and they assured us after 4 phone calls that we would get the complete delivery on Saturday.
On Saturday, they delivered the bedroom set and not the mattress. My husband went to the store to pick up the mattress and cancel the Goof Proof protection ... if you think we want to deal with Bob's on repairs, you need to think again.
Shame on you, Bob, for advertising state of the art computers and delivery tracking. Spend more money on training your staff on how to use the computer system and stop spending money on so many obnoxious commercials!

Read full review of Bob's Discount Furniture
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
10:40 am EDT

Bob's Discount Furniture terrible service, poor quality

I purchased a complete bedroom set(PATRIOT-MAHOGANY SLEIGH BED) from the Stoughton, MA location on October 10, 2010 and it was delivered on October 13th. When I got home I noticed that the 6 drawer chest was broken and the slack that the boxspring lays on was also broken, so on October 14th I called the Customer Care Department, they were no help-POOR CUSTOMER SERVICE.

I was told that I would have to wait until October 25-30th for replacement furniture-UNACCEPTABLE.This means that I am forced to sleep on the floor.I am in pain after just one night of sleeping on the floor and can't imagine how this will affect me for an entire week or more.

Read full review of Bob's Discount Furniture
Hide full review
ComplaintsBoard
J
7:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture bob's tells consumer to drop dead

Bob’s Discount Furniture tell consumer to DROP DEAD!

Well here's another of Bob's Discount HORROR STORIES. I bought the Eldorado wall unit along with 2 end tables. Total sale was $1750 system from the Yonkers store approx. 1 month ago. This is after previously buy a dinning room table, which took 6 deliveries before they got it right. Well the first 3 delivery attempts of the 3 wall unit pieces were damaged goods. Scratches, knife gouges, dark stains and blotches and doors that wouldn't close were among some of the various damages to this unit. Even the delivery drivers said don't accept it. Last Sunday, yes Sunday, I get a call from the warehouse from a guy named Paul. He tells me in no uncertain terms that Bob's will not deliver the furniture to us any longer. He said "I'm messing up his deliveries to other customers because I keep refusing delivery. He tells me that I should have accepted the pieces and they would fix them eventually. All this mind with a very condescending attitude. So I go the phone route, which I'm sure all of you other frustrated customers know about, speak to the General Manager Jeff in the Yonkers who assures me that I will get another delivery attempt. Last night, 10/21/10, Jeff calls me at 9:30 PM to tell me that Bob's will NOT deliver again. This is after a received e Mail confirming delivery this coming Saturday. Jeff tells me that no delivery will happen. He as well as the condescending warehouse man Paul tell me that Bob's wants to cut ties with. In other words DROP DEAD to the customer, go away and never come back. Now some of you readers may think we're very picky when it comes to purchases like this. Not true at all. All I want is a delivery that's not damaged. Little nicks, pin holes etc is acceptable but not like I described earlier. Rest assured that I will make Bob's and those who are involved in the fiasco miserable. I plan on sitting in front of the Yonkers store with signs reading "Don't buy from Bob's" "Bob's UNFAIR" and "Bob's Sells JUNK" in addition to some condescending, there's that word again, customer service. I guess Bob's sell so many damaged pieces that they can afford to throw away business. Bob's - Why in the name of the good Lord can't you get it right? WHY?

Read full review of Bob's Discount Furniture and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
Joe426
, US
Feb 04, 2019 7:34 am EST

What do you expect from a criminal convict like Bob Kaufman?

P
P
pobarjenkins
Minneapolis, US
Oct 28, 2010 8:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Unless someone says the exact words "drop dead", then they didn't say drop dead. Nice way to try and get yourself attention, though.

ComplaintsBoard
S
3:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture non-delivery/poor customer service

MADE PURCHASE OF SEVERAL ITEMS ON 10/15/10 AND WAS INFORMED IT WOULD BE DELIVERED ON 10/23/10 BETWEEN 10;30 -1:30. WHEN IT NEVER ARRIVED, WE TRIED THE "SO CALLED" HI-TECH FURNITURE TRACKER (WHICH WAS OUT OF SERVICE). WE CONTACTED THE SHOWROOM AND SPOKE W/ AGENT THAT SAID HE WOULD DISCOUNT THE DELIVERY FEE FROM $200 TO $100 AND WE SHOULD BE GETTING OUR ODER ANY TIME. WE COMMUNICATED WITH THEM AT 3PM, 3:30PM AND 4PM. WE WERE GUARANTEED BY THE CUSTOMER SERVICE REP THAT WE WOULD GET OUR ORDER ON THIS DAY AND DRIVERS WORKED TIL 7PM. AFTER 4:15 HE THEN INFORMED US THAT THE ORDER WAS BEING SHIPPED BACK TO CT BECAUSE DRIVERS SAID WE WERE NOT AT HOME TO ACCEPT DELIVERY. (LIES, LIES, LIES!) I WAS THEN TOLD REGIONAL MGR. WOULD CALL ME BACK AND HE NEVER DID. WHAT POOR BUSINESS PRACTICES. I WOULD NEVER RECOMMEND THIS STORE!

Read full review of Bob's Discount Furniture and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
JT-QUEENS
, US
Feb 05, 2011 8:10 pm EST

We ordered a TV console from Bob's Discount furniture in January. We were expecting delivery today 2/5/11. We had heard about Bob's poor and unreliable delivery service but we decided to give them a chance. Boy do we regret it. We received a call at 9:30am from the delivery person saying that they would be here in one-hour. By 2:00pm we were still waiting until we received a call from Customer Service. The woman on the phone said that oops-our console was not on the truck but was still in their warehouse in CT. They don't know how that could have happened! What! I asked to speak to a Supervisor but was placed on hold for at least 10 minutes only to be told that I had to speak to the store manager. Instead of getting a manager, I got a salesperson. I asked to speak to the manager and was told that that person was in a meeting. Needless to say, we canceled the order. I will never do business with that company again. Our only saving grace was that we didn't order alot of furniture. I intent on filing a complaint with the BBB. This Company will not be in business for much longer if they keep pulling these types of stunts.

ComplaintsBoard
P
5:11 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture damaged sofa

To all who are thinking of buying furniture at Bob's Discount Furniture. Caution! before you buy anything from this store. I should of did some homework before I purchased a leather sofa. The sales person at the store was nice and helpful. All went well there when purchasing the sofa. When the day came for the delivery of the sofa; ALL the trouble starts...They delivered a damaged sofa; all ripped in the back part of the sofa. So of course; we did not want this sofa. And had to send it back for another one that is not damaged. The delivery people did not want us to tell their Customer Care and Service Technician Team that we found a tear on the back of the sofa. They told us to tell them; it was a manufactured defect, or wrong color of sofa or just the wrong sofa was sent. I asked why, I can not tell them that the sofa was sent to me damaged. He told me some kind of B-S to maybe cover their a**. When my husband talked to the Customer Care Team. They told us a new sofa will be sent the following Saturday. And it will be very carefully inspected and they will be calling us next week for the time. The week came and no call. So; my husband called the phone number that is given on the sales receipt. No one answers the phone, just recording of Bob's voice. We tried the store number where we bought the sofa. Same thing there. We tried a number; Bob recorded on the phone. It tells you all the lines are having problems...stay on the line for assistance. Well, you can stay on the phone for HOURS! This goes on everyday you call all the numbers given. How in this world can Bob's do business this way? I feel this is BAD way to business and treat your customer's this way. His T.V. ads say; NO PHONY GIMMICKS, JUST PURE VALUE! They are neither. There are just to many complaints on this company. Seeing all the complaints on "Complaints Board" for Bob's Discount Furniture store. Just makes me feel so stupid for not doing my homework and checking them out first. For all the people on this Complaints Board. I feel for you; and know how frustrated you all may feel. My husband said to the Customer Care Team. He will be talking to a lawyer about his rights. And the Customer Care Team representative said; I can not talk to you anymore and hung-up on him. BAD-BAD-WAY To do business. I had to call my charge card company to help me. They are working on it at this minute. We all work hard for our money. And won't waste my time and hard earned money on this store. So, PEOPLE KEEP AWAY FROM BOB'S DISCOUNT FURNITURE! I have a funny feeling...the way he and his company treat his customer's...Bob will not be in business for to much longer...

Read full review of Bob's Discount Furniture and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
DianeLajoie
Manchester, US
Oct 26, 2010 5:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have forwarded your posting to our delivery management team to address the drivers’ behavior. I must apologize for the trouble you have been having getting through on the phone. We have recently changed our computer system; this change has affected departments throughout the company. As a result we have had a drastic increase in our call volume and are working to correct the issues.

Diane Lajoie
Bob's Discount Furniture

ComplaintsBoard
J
12:47 pm EDT

Bob's Discount Furniture scam

On June 27th, 2010 I went with my two cousins and my niece to get furniture for them because they recenty moved here to NY. Going to the Bob's discount furniture store, spent over $2, 000 and I was told that it would be delivered to my house Friday July 2nd, 2010. They told me there was no specfic time and I had to pretty much wait all day for them to arrive. While we were waiting for them at 10 a.m., the shipment arrived about 2 p.m. Out of the 12 items I purchased, only 4 came. I called the office and all I was told repeatedly by a woman named Diane that the delivery was sent and to just sit and wait. I asked them if there was anyway they could find out or give me any information and she told me once again "All day, All day!" I had a feeling something was wrong because I didn't understand why my shipment would come at different times and not all at once. I then called around 5 and once again "All Day" was told to me. Finally I called at 9 p.m. and spoke with someone named Will and they told me the warehouse was closed and that they will take care of it first thing in the morning and they will call back tomorrow. It was very bitter for me because I had an empty condo with nothing in it! Also, I didn't want to leave my condo because I was afraid I'd miss them! I wasted my whole day waiting for them to call and now I'm being forced to wait for them to call me the next day! I called them today (July 3rd, 2010) because they didn't get back to me and they told me to call back because they were in a meeting. I asked if the store manager named Andre Rodriguez can personally call me. It is now 3:30 p.m. and I still havent gotten a call back from anybody especially from the store manager.

I DO NOT recommend going to Bob's because their Customer Service is Horrible. I am waiting for them to call back just so I can return the items! Maybe if they read this I'll get a call!

Two thousand bucks worth of furniture!

Read full review of Bob's Discount Furniture
Hide full review
ComplaintsBoard
B
4:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bob's Discount Furniture false claim and customer information

I purchased a sofa from bob's furniture about two months ago and the gentleman who attended me in the Paramus store informed me that the sofa came in three sizes therefore i assumed that the sofa that i was buying was an 84 inch not a 91 inch sofa. I also purchased the goof proof plan because he claimed it was the best idea to do so just in case of an accident happening to the sofa. I decided to pick up the sofa myself to save delivery charges and when i arrived to my building the sofa wouldnt fit in the elevator which i found it to be unusual since it was supposed to be 84 inches long well i thought nothing of it and lugged it six flights up with the help of some friend finally when we bought it into apartment i had a bit of a problem getting into a turn in my hallway, but we did. The next day the springs started popping out and i reported it to customer service. They sent out technician in about a week and he claimed it was not a manufacture problem. After explaning to him what we encounter bringing the sofa in he took it upon himself to write in the report that we dropped the sofa on the stairs in hallway; which was not true. I found this out when I called customer service upon his request when sofa was inspected. Bob's refused to fix the sofa, they transfered me to Guardsman Protection Plan. It took two weeks to finally have a technician from Guardsman to come to my home after filling out claim papers and speaking to two customer representatives. It took approximately 3 customer representatives from bob's to help me with the situation and me explaining to them that the sofa was not dropped in stairs, and all of them gave me a different story and advice. Well after guardsman reviewed my claim they denied it because they claim that furniture damaged during transportating into apartment was not covered by plan. I then called to have my goof proof refunded, and I have the feeling that this will be another adventure with them to return my money . All i wanted was my sofa to be fixed. I did'nt ask for a new one or a refund, and this is what they put me through. Now im stuck with a cracked frame and springs popping out. My next step will be the Better Business Bureau.

Read full review of Bob's Discount Furniture
Hide full review
ComplaintsBoard
L
9:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bob's Discount Furniture bed bugs

This Spring I purchased a bedroom set from Bob’s Discount Furniture. After a week and a half later I noticed that my daughter and I were getting bitten by an insect. It never occurred to me that these bites were being caused by bed bug and that soon my apartment would be infested with them.

After 3 week of getting bitten and two visits to the pediatrician I was informed by my daughter’s doctor that the bites were most likely due to bedbugs.

I then proceeded to visit a hardware store and purchased
$50 worth of products. After using the products the bed bug problem was confirmed. I never had this problem before, a family member requested I do some online research on other customers who had the same problem after purchasing from Bob’s. I then proceeded to do online research on bed bugs and on customers who had similar problems and I found the following same complaints;
• http://www.my3cents.com/showReview.cgi?id=52253
• http://bobs-discount-furniture.pissedconsumer.com/bed-bugs-bobs-20081017139826.html
• http://bobs-discount-furniture.pissedconsumer.com/bob-o-pedic-should-be-bob-o-pathetic-20100120168425.html
• http://www.furnituretoday.com/article/37539-Bob_s_Discount_battles_bedbug_suit.php
• http://calendar.boston.com/revere-ma/venues/show/461535-bobs-discount-house ( Review Dated May 16, 2008, Titled BOBS REVERE)
• http://www.my3cents.com/showReview.cgi?id=51947
• http://www.my3cents.com/showReview.cgi?id=45838
• http://www.disboards.com/showthread.php?p=21052447
[protected], 12:12 PM By Jenna 45)

After my research I was stunned to know that my hard earned money went to such a cruel scam. I contacted Bob’s and they informed me that the insurance I had purchased does not cover bedbugs. (Of course it does not, if it did, no one would purchase a thing from them)
After contacting Bob’s Customer Service, the Better Business Bureau and Bob’s cooperate office I received the following statement:
From Tiffany Long, Bob’s Corporate Liaison: Bed bugs are a nationwide problem that affects retailers, hotels, colleges, multiple dwelling units and many other public domains. Bob's Discount Furniture takes scheduled drastic measurements to ensure that our trucks, warehouses and merchandise are not infested with any type of bugs, rodents etc. For this reason as well as, the length of time between delivery of the furniture and the day the bugs were reported they are unable to exchange or provide a refund. They are not accepting my claim.

This is Bull, if this was true why so many others have similar stories. I have spent hundreds of dollars on an exterminator, extermination products, cleaners, laundry etc. I have had to get rid of my daughter’s favorite toys, memorable belongings, furniture etc.

I’m emotionally drained, my daughter has developed migraine headaches and has been seen by a physician numerous of times due to this condition. It has been determined that the headaches are due to the products I am obligated to use in my apartment and on our daily clothing.

At this time I would like to continue to stay in contact with other customers who have had the same experience. I there is a lawyer out there that is willing to provide free advise or free representation please email me. We should work on filing a CLASS ACTION LAW SUIT ON BOB's.

[protected]@gmail.com

Read full review of Bob's Discount Furniture and 1 comment
Hide full review
1 comment
Add a comment
L
L
laty
bayshore, US
Mar 24, 2013 11:38 am EDT

horrible warranty bobs came here took pic and then told me it was covered they will get back to me after 3 months not hearing for nobody i called n then tell me call goof proof who then told me i was suppose to report to them when incident happen, when bbobs took pic n told me they would get back to me warranty is horrible n i paid for 5 yrs

ComplaintsBoard
J
2:12 pm EDT

Bob's Discount Furniture never buy a bobopedic lite

I bought a bobopedic lite from bobs discount furiture almost 2yrs ago...my back hurts more now then ever i cant even walk standing straight up..im taking this matter further...maybe to the press if i have to i spent alot of money on my low in come..i relied on this bed.. i think i deserve a replace ment or a better bed atleast..my wife nd i r very upset..action needs to be taken..i was looking for a bed of good quaity nd to help fix what could be fixed by a comforable bed but didnt happen just made it 110% wores very pissed customer

Read full review of Bob's Discount Furniture
Hide full review
ComplaintsBoard
A
3:04 pm EDT

Bob's Discount Furniture crappy furniture

I purchased a bedroom set from Bob's in North Plainfield, NJ, they were recommended by a friend who had ordered from them (Wayne, NJ store) but had not yet received his furniture. Last week he told me his furniture was delivered and 5 of the 7 pieces were not just damaged, they were smashed. I was a little nervous about my delivery but hopeful that it was an isolated incident...IT WASN'T.

My bedroom set was delivered today and there were two broken pieces. They originally wanted me to wait 2 weeks for a technician to come out to repair the pieces...repair, didn't I pay for new stuff!

After much ranting on my part, they agreed to bring new pieces on Tuesday...let's see how that works out.

Lesson learned, Bob's Furniture is cheap because it is CHEAP!

Read full review of Bob's Discount Furniture
Hide full review
ComplaintsBoard
T
4:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bob's Discount Furniture replacment ottoman

BOBS DISCOUNT IS A FRAUD. I PURCHASED A SECTIONAL PIECE THAT INCLUDED AN OTTOMAN. AFTER HAVING THIS PIECE FOR A YEAR THE OTTOMAN BEGIN TO FALL APART. WHEN I PUCHASED THIS PIECE I ALSO PURCHASED AN ADDTIONAL WARRANTY. I PUT IN A REQUEST FOR A REPACMENT BACK IN JANUARY AD IT IS KNOW THE MIDDLE OF MAY AND STILL NO OTTOMAN. I CALLED THE STORE AND I HVE BEEN HUNG UP ON FROM A SUPPOSE TO BE HIGH RANKING PERSON THE "SUPERVISOR". MY OTTOMAN IS PUSHED OFF INTO A CORNER BECAUSE IT LOOK BAD WHEN I HAVE COMPANY HOW IS THIS FOR CUSTOMER SERVICE. IT I AD IT MY WAY I WOULD WARN OTHERS NOT TO PURCHASE FURNITURE FROM THIS STORE THEY DONT CAREABOUT YOU IT IS ALL ABOUT YOUR MONEY.

Read full review of Bob's Discount Furniture
Hide full review
ComplaintsBoard
R
3:14 pm EDT

Bob's Discount Furniture don't buy this cr*p

I purchased a couch and love seat for $999.99 + delivery, tax & goof proof. Well it was damanaged, they creditied my account and I got more expensive furniture delivered and that was broken, so they took away the 1st set, and I refused the 2nd set. I have not furniture now as it was all Junk, but they will only refund me the price of the furniture, Not The Delivery Fee. OMG it is costing me $99.99 for this *** mistate.

Please Please Do Not Buy From Them. It is all from Over Sea's, they don't inspect it prior to delivery and it is not solid furniture, it is Crap.

Read full review of Bob's Discount Furniture
Hide full review
ComplaintsBoard
O
5:37 pm EDT

Bob's Discount Furniture horrible customer service

Horrible! Don't ever buy from Bobs! Its been 2 months since I bought my sofa and still no due date for delivery. Seriously how long does it take to deliver a sofa! Customer service is horrible! When the sofa was first purchased I was told it would take a few weeks and it was never mentioned that it would take beyond a month. You call back to ask why and the receptionist can't even answer any of your questions. Its definitely worth paying a little extra for better customer service elsewhere...really its not worth paying less for a headache.

Read full review of Bob's Discount Furniture and 1 comment
Hide full review
1 comment
Add a comment
L
L
Laurey
, US
Apr 26, 2010 11:07 am EDT

Bobs does not care at all about there customers.I bought a bunk bed in the beginning of Feb for my kids.I just got it about a week ago.I couldn't believe how long I had to wait for this bed.When they delivered it a headboard was damaged so I had to wait another week in a half.When they finally assembled the bed they had screws missing and they assembled it wrong.I couldn't believe all the trouble this purchase has brought me horrible.So now I have to wait till the 13th to get the problem fixed.I'm so disappointed.In other stores they would apologize and offer you a discount for inconvenience they've caused you.

ComplaintsBoard
B
1:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture damaged furniture delivered 4 times in a row. unbelievably bad!

Sales persons at store were okay, but the experience after that is absolutely horrible. My wife and I purchased 2 kids bedroom sets, and a living room set from bob's furniture on 2/11/10. After 4 deliveries of damaged furniture, we are still waiting for our son's bed.

A customer service representative even had the nerve to ask us 'why we were returning the furniture because of a broken piece of wood?'Incidentally it was the piece that held the bed together! Unbelievable! One of the dining room chairs is already beginning to fall apart. We're just praying and hoping that we'll be able to get our son's bed on the 5th try. Who knew that delivering a bed is rocket science. We do not plan to ever shop at Bob's again. The discount is just not worth the aggravation. It Would of been better to spend a little extra and have piece of mind.

Read full review of Bob's Discount Furniture
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
Z
2:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture poor everything

I will NEVER buy from this company ever again! Such poor customer service. My bedroom set was back-ordered and they didn't even call to tell me. When I called to ask when it would be delivered, they told me that it would be another FOUR weeks! When I threatened to cancel the order, somehow they found the furniture and delivered it four days later. And on delivery day, we told them we would not be home during the day, they told us there was nothing they could do because the computer made the delivery times. When I asked why they couldn't go into their computer and change the delivery time to the late afternoon...they refused. NEVER AGAIN!

Read full review of Bob's Discount Furniture
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
12:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture product & customer service

I purchased a "leather living room set" complete with lamps and tables. The sofa sleeper collapsed and broke about 3 hours after delivery. Mybobs customer service was not helpful in trying to waive the delivery pick up charge since their furniture was faulty. I cannot believe I had to pay them to pick their crappy furniture up. Then I had to wait 5 days after pick up for them to approve my check. Now how is is possible that I have to wait 5 days for processing plus an additional 14 days to get the check when I paid $1, 700 in cash on the same day. Oh because they don't hold cash in their stores. [protected]@$- I paid cash. Oh it doesn't stop there. When I called them to find out if the processed my check, they said it would be less than what I paid because they never received the lamps ($120 value). I said to the rep to get a manager on the phone asap because I have video footage of the delivery men from mybobs putting all of their shi&%) furniture onto the truck from my house. Oh they sang a different tune after that. Do not buy from these theives. They are the absoulte worst.

Read full review of Bob's Discount Furniture and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Rayjay9191
Bronx, US
Sep 08, 2011 3:48 am EDT

On May 27, 2011 encountered the same experience I purchased the Midas Leather Sofa with the lamps and end table totaling $3120. They had to change the Sofa 5 times due to defects. They finally came and picked up there garbage on August 20, 2011 after I had a break down on them, and to date September 7, 2011, I have not received my REFUND!

ComplaintsBoard
M
2:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture huge delay

Whats the delay? I purchased some furniture in the beginning of Feb from Bobs and called today becuse I havent recieved any updates or calls. So I called. They told me they would call once it got to the warehouse. I asked wheres the warehouse? In Conneticut. Not even in the state I purchased it in..(which was in NY) They dont even know the delay! I dont blame the service rep behind the counter. They will tell u 85% of inventory is in stock..Thats a lie! The furinture is made in China. I guess my bed has to be shipped from China. Its the last thing im buying from China. We need to support American made companies and buy American made products. And one more thing..ask a hundred questions if u have too. If u dont ask, they wont tell u. I would never buy anything from Bobs furniture again.

Read full review of Bob's Discount Furniture
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
9:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture bad delivery service

Bob's discount furniture has the worst delivery service and its expensive for the terrible service you get. They deoivered my bedroom set and not only did they drag the boxes across my new floor but my headboard was broken. The delivery guy came upstairs and said he had good news for me and then he said your headboard is smashed. I asked how is that good news for me? and he answered well i guess its not good for you but its good for me. I could not believe he said that. How rude. When I called Bobs back to explain the problem that were not very helpful and did not apologize for the rude service. I explained that I needed to be at work by a certain time and that since it was their mistake that the should make sure it was delivered before I had to go to work. I was assured that it would be. The did not come in time and I was late for work. The furniture is not that bad for the price but I suggest picking it up yourself save money and spare yourself the rudeness.

Read full review of Bob's Discount Furniture and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
ManD81
, US
Dec 25, 2009 7:48 am EST

Bob's sales associate told me yes we can deliever to your homeThis was goings to cost $199.00 and that will be set up for Monday 12/21/2009.I then was contacted by the delievery people and they set up a appointment for 6:30 to 9:00 woke up at was called at 11:00, sorry the team could not find your house they will put it to the rear and deliever at about 3:30 i'ts know4:30 and they have 2or 3 stops left.I hung up on the a-hole.I'm pissed.

B
B
Bob's Discount Furniture Sucks
, US
Jan 06, 2011 8:05 pm EST

My experience is almost identical - two bedroom sets ordered (kids) - both delivered broken. I am still awaiting delivery of the items purchased. they promised a delivery date then canceled the delivery with no good explanation. They were quick to take my money, but very slow in delivery. It is like they do not care.

ComplaintsBoard
L
11:47 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob's Discount Furniture lies

In November we ordered a livingroom set. It was due to come in within 6-8 weeks. Went to the store 5 weeks later and paid the balance. I asked then when it would be delivered and found out it would not be in until the middle of January. I was mad they did not call and let me know. I talked to our salesman Don 5 minutes later and he didn't believe it. He went on his computer and then told me the set would not be in until the end of February. Big difference in time. Talked to my husband and we decided to change sets. My husband is a retired contractor. He measured the downstairs for me and I brought the measurement with me to Bob's. Their sales person Rose then helped me. She measured everything to make sure it would fit through the door. She said the couch was only 36inches wide. Along comes delivery day. The loveseat is 41 inches wide and the couch in 44 inches wide. The couch has to be returned. We ordered another loveseat to be delivered that week. I spoke with their sales person Jamie. He said I would get a $53.00 refund and the check would be sent in the mail. That beings us to today(12/28/09). It's been over 10 days and no check. I just got off the phone and was informed that in order to receive the check Jamie had to request it from customer service which he did not do. Even after all this we were still going to get one more chair that matched the set. I was told that we could not just come in and pick up the chair in Orange. We would have to have it delivered and pay another delivery charge or we could go pick it up in Norwich(45 minutes from us) and not be charged for delivery. You would think that after all these screw ups that they would do something to correct all their mistakes. I would not recommend anyone to purchase anything from Bob's in Orange, Ct. since they no clue on how to conduct business. Nor do they have proper business ethics. Linda Miller

Read full review of Bob's Discount Furniture
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Bob's Discount Furniture Customer Reviews Overview

Bob's Discount Furniture is a popular furniture retailer that has been in business for over 25 years. The company has a strong reputation for offering high-quality furniture at affordable prices, and this is reflected in the overwhelmingly positive reviews that it has received from customers.

One of the most commonly cited positive points about Bob's Discount Furniture is the quality of the products that it offers. Customers consistently praise the durability and comfort of the furniture, with many noting that they have been able to enjoy their purchases for years without experiencing any issues.

Another key positive point is the affordability of the furniture. Many customers appreciate that they are able to find stylish and high-quality pieces at prices that are significantly lower than what they would pay at other retailers.

In addition to the quality and affordability of the furniture, customers also frequently praise the customer service that they receive from Bob's Discount Furniture. Many note that the staff is friendly and helpful, and that they are able to provide guidance and recommendations to help customers find the perfect pieces for their homes.

Overall, Bob's Discount Furniture is a highly regarded retailer that consistently receives positive reviews from customers. With a focus on quality, affordability, and customer service, it is no surprise that the company has become a go-to destination for those in search of stylish and affordable furniture.

Bob's Discount Furniture In-depth Review

Overall Rating: 4.5/5

Product Selection: Bob's Discount Furniture offers a wide range of furniture options for every room in your home. Whether you're looking for a new sofa, dining set, or bedroom furniture, they have you covered. Their selection includes both modern and traditional styles, ensuring there's something for everyone.

Pricing: One of the biggest advantages of shopping at Bob's Discount Furniture is their affordable prices. They offer competitive prices on all their products, allowing you to furnish your home without breaking the bank. You can find great deals and discounts on their website, making it even more budget-friendly.

Quality of Furniture: While Bob's Discount Furniture offers affordable prices, they don't compromise on quality. Their furniture is well-made and durable, ensuring it will last for years to come. They source their products from reputable manufacturers, so you can trust the quality of what you're buying.

Customer Service: Bob's Discount Furniture prides itself on providing excellent customer service. Their staff is knowledgeable and friendly, always ready to assist you with any questions or concerns. They strive to make your shopping experience as smooth as possible, ensuring you're satisfied with your purchase.

Delivery and Shipping: Bob's Discount Furniture offers convenient delivery and shipping options. They provide fast and reliable delivery services, ensuring your furniture arrives in a timely manner. They also offer assembly services for an additional fee, making it even more convenient for you.

Return Policy: Bob's Discount Furniture has a fair return policy. If you're not completely satisfied with your purchase, you can return it within a certain timeframe for a refund or exchange. However, it's important to note that some restrictions may apply, so it's always best to check their website or contact customer service for specific details.

Website Design and User Experience: Bob's Discount Furniture's website is well-designed and user-friendly. It's easy to navigate and find the products you're looking for. The website also provides detailed product descriptions and images, allowing you to make informed decisions before making a purchase.

In-Store Experience: Visiting a Bob's Discount Furniture store is a pleasant experience. The stores are well-organized and spacious, making it easy to browse their extensive selection. The staff is helpful and available to answer any questions you may have, ensuring you have a positive in-store experience.

Warranty and After-Sales Support: Bob's Discount Furniture offers warranties on their products, providing you with peace of mind. If you encounter any issues with your furniture, their after-sales support team is ready to assist you. They strive to resolve any problems promptly and efficiently.

Reputation and Trustworthiness: Bob's Discount Furniture has a strong reputation for providing quality furniture at affordable prices. They have been in the industry for many years and have built a loyal customer base. Their commitment to customer satisfaction and ethical business practices has earned them trust and credibility.

Sustainability and Ethical Practices: While information on Bob's Discount Furniture's sustainability and ethical practices is not readily available, they do prioritize customer satisfaction and offer quality products. It's always a good idea to inquire about their sustainability efforts before making a purchase if this is an important factor for you.

Special Offers and Promotions: Bob's Discount Furniture frequently offers special offers and promotions. You can find these deals on their website or sign up for their newsletter to receive exclusive discounts. These special offers can help you save even more on your furniture purchases.

Customer Reviews and Testimonials: Bob's Discount Furniture has received positive reviews and testimonials from satisfied customers. Many customers praise the affordability, quality, and customer service provided by the company. Reading customer reviews can give you a better understanding of other people's experiences and help you make an informed decision.

Comparison with Competitors: When compared to its competitors, Bob's Discount Furniture stands out for its affordable prices and wide product selection. They offer a good balance between quality and price, making them a popular choice among budget-conscious shoppers.

Pros and Cons:

  • Pros: Affordable prices, wide product selection, good quality, excellent customer service, convenient delivery options, fair return policy, user-friendly website, positive reputation, special offers and promotions.
  • Cons: Limited information on sustainability and ethical practices.

Final Verdict: Bob's Discount Furniture is a reliable and affordable option for those looking to furnish their homes. With a wide selection of products, competitive prices, and excellent customer service, they provide a positive shopping experience. While more information on sustainability practices would be beneficial, their overall reputation and customer satisfaction make them a trustworthy choice.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Bob's Discount Furniture contacts

Phone numbers

1800 569 1284 +1 (860) 474-1000 More phone numbers

Website

www.mybobs.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Bob's Discount Furniture?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bob's Discount Furniture Customer Service. Initial Bob's Discount Furniture complaints should be directed to their team directly. You can find contact details for Bob's Discount Furniture above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Bob's Discount Furniture. Discuss the issues you have had with Bob's Discount Furniture and work with their customer service team to find a resolution.