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Bob's Discount Furniture



Complaint Rating:  100 % with 5 votes
100% 5
Contact information:
Bob's Discount Furniture
New York
United States
This Spring I purchased a bedroom set from Bob’s Discount Furniture. After a week and a half later I noticed that my daughter and I were getting bitten by an insect. It never occurred to me that these bites were being caused by bed bug and that soon my apartment would be infested with them.

After 3 week of getting bitten and two visits to the pediatrician I was informed by my daughter’s doctor that the bites were most likely due to bedbugs.

I then proceeded to visit a hardware store and purchased
$50 worth of products. After using the products the bed bug problem was confirmed. I never had this problem before, a family member requested I do some online research on other customers who had the same problem after purchasing from Bob’s. I then proceeded to do online research on bed bugs and on customers who had similar problems and I found the following same complaints;
• http://www.my3cents.com/showReview.cgi?id=52253
• http://bobs-discount-furniture.pissedconsumer.com/bed-bugs-bobs-20081017139826.html
• http://bobs-discount-furniture.pissedconsumer.com/bob-o-pedic-should-be-bob-o-pathetic-20100120168425.html
• http://www.furnituretoday.com/article/37539-Bob_s_Discount_battles_bedbug_suit.php
• http://calendar.boston.com/revere-ma/venues/show/461535-bobs-discount-house ( Review Dated May 16, 2008, Titled BOBS REVERE)
• http://www.my3cents.com/showReview.cgi?id=51947
• http://www.my3cents.com/showReview.cgi?id=45838
• http://www.disboards.com/showthread.php?p=21052447
(09-29-2007, 12:12 PM By Jenna 45)

After my research I was stunned to know that my hard earned money went to such a cruel scam. I contacted Bob’s and they informed me that the insurance I had purchased does not cover bedbugs. (Of course it does not, if it did, no one would purchase a thing from them)
After contacting Bob’s Customer Service, the Better Business Bureau and Bob’s cooperate office I received the following statement:
From Tiffany Long, Bob’s Corporate Liaison: Bed bugs are a nationwide problem that affects retailers, hotels, colleges, multiple dwelling units and many other public domains. Bob's Discount Furniture takes scheduled drastic measurements to ensure that our trucks, warehouses and merchandise are not infested with any type of bugs, rodents etc. For this reason as well as, the length of time between delivery of the furniture and the day the bugs were reported they are unable to exchange or provide a refund. They are not accepting my claim.

This is Bull, if this was true why so many others have similar stories. I have spent hundreds of dollars on an exterminator, extermination products, cleaners, laundry etc. I have had to get rid of my daughter’s favorite toys, memorable belongings, furniture etc.

I’m emotionally drained, my daughter has developed migraine headaches and has been seen by a physician numerous of times due to this condition. It has been determined that the headaches are due to the products I am obligated to use in my apartment and on our daily clothing.

At this time I would like to continue to stay in contact with other customers who have had the same experience. I there is a lawyer out there that is willing to provide free advise or free representation please email me. We should work on filing a CLASS ACTION LAW SUIT ON BOB's.

Complaint comments Comments (1) Complaint country United States Complaint category Furniture


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N  24th of Mar, 2013 by    0 Votes
horrible warranty bobs came here took pic and then told me it was covered they will get back to me after 3 months not hearing for nobody i called n then tell me call goof proof who then told me i was suppose to report to them when incident happen, when bbobs took pic n told me they would get back to me warranty is horrible n i paid for 5 yrs

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Bob's Discount Furniture Logo Bob's Discount Furniture
Customer Care Service
428 Tolland Turnpike
United States - 06042
+1 860 474 XXXX
+1 860 887 XXXX
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