Bob's Discount Furniture
reviews and complaints

Order No: 8377775, Confirmation Number: [protected],
Customer Number: 5959964
I bought a Bliss mattress on June 9th. It was horrible. I went to Bob's and told them I wanted to return it and get a better one. I was told I had to keep it for 30 days. On July 9th I contacted Bob's to arrange to return the full size mattress. I was told I would have a credit of $247.13. The mattress was picked up by Bob's on Aug. 3rd and I waited for the refund to hit my credit card. After 2 weeks I went to the store and asked for my refund (when I was informed it would be minus the $69 delivery fee I had to pay AGAIN). The clerk could not find the information in the computer. The store manager came out and told me they have no record of picking up the mattress on August 3rd! He said he would look into it and refund my money to my credit card. That was on August 21. I still have not received my refund. My next step is to file a complaint with Consumer Affairs.

Horrible experience with customer service ! It took forever to get a service guy to look at the bed a did a cheap horrible job using glue to fix the whipped fake leather, he couldn't fix the broken wheel because it needed to be ordered . It's over a week no wheel has been delivered, I call customer service again to be told it's on back order until October 15th ! So my kids should sleep on a broken until then ! This piece of garbage trundle bed needs to be replaced, the crappy job your repair man so isn't cutting it ! Bobs furniture is terrible ! You stand behind nothing ! From the bobs in Woodbridge ! All they want is to make a damn sale !

The sleeper sectional we purchased is defective and Bobs furniture will not admit it. The problem is the sleeper bed when closed does not sit deep enough in the couch frame thus the seat cushions are raised 3 inches above the frame. We have had 3 techs come to our house and they say it doesn't look correct but that must be the way the product is made and its not defective. Bobs customer "care" could care less and say our case is closed.
We will never buy furniture from Bobs again and we will never recommend them to anyone.

DO NOT buy your furniture from here or any Bob's store. While the people who make the sales in the actual store are quite nice, the Customer Service team is horrible and they DO NOT stand by their products or their service men/women.

My husband and I made the mistake of buying a couch from Bob's in April. By August, the cushions were sinking in so badly that we couldn’t even use it. I called to have a service person come out since it's still under the year warranty, and they scheduled the service for Weds, Aug 23 between 11:15 and 1:15. My husband and I both work, so I arranged for my mother to be there when the service person arrived. I also want to make note of the fact that I specifically told the person I filed the initial claim for service with to put MY phone number down as the main contact, not my husband’s. He works at a hospital, so it’s hard for him to answer his phone during the day.
Around 10:54 they texted my husband (NOT ME like I specifically requested!) that they were on their way and would arrive in 15 minutes. My mom went down and opened the door for them at 11:00 so she could be ready.

No one ever showed. Around 11:11, my husband got a voice mail from the service guy who said that it was 10:45 and that he rang the doorbell and no one was home, so he was leaving. Apparently the service guy took a picture of our door and sent it to the Customer Service team to verify that he was there at 10:45. If this all happened at 10:45, why did the service guy wait until 11:11 to call my husband? Something shady was certainly going on.

Both my mother and I called into CS and complained about the fact that they arrived early after they said they would be there around 11:15. My mom also explained that she never heard the doorbell ring. We each spoke with a different CS rep, both of which told us that they put in a request for the service guy to come back to our place at the end of the day. The CS rep I spoke with told me he would be there between 3:45 and 5:45.
We waited and waited, and no one ever arrived. So, around 6:00, my husband called into CS and spoke with Abbey (ID# 12880), who was incredibly rude and said that the service guy rejected our request to come back. I got onto the phone and asked to speak with her manager as no one ever got in touch with us to explain about this so-called rejection. Abbey’s exact words were “My manager is going to tell you the same thing I am. There is nothing we can do.” She then went onto say that her manager was “busy” and would call us back. I said I wanted to remain on hold until her manger could speak with me. Abbey claimed this was not possible and that I could not tie up her line. She said her manager would call me back later. Of course, this NEVER happened.

My husband called the Nashua store where we originally purchased the couch to complain about the CS team. Once again, they told us there was nothing they could do. So, I called the CS hotline again to see if I could finally speak to a manager, and the CS guy who answered wouldn’t transfer me to his supervisor. He claimed that managers only get involved if the CS rep can’t resolve the issue. He rescheduled our service for next Wednesday (so now we have to wait another week!), and said a manager would be in touch with me the next day.

At this point, I’ve had it. I want this couch out of my house and my money back so I can go to a reputable company like Jordan’s and get a couch by a place that will stand by their customer service and their products. I have filed complaints with the BBB and the Attorney General.

I just want to let you know that Bobs Furniture is not as bad as people think.
I purchased a dinning room table & chairs two months ago. I didn't have any reason to sit down right away. After two months I sat down and one of the chair legs cracked. I reported it right away and two days later a new chair was delivered. I am very please with the promptness and the delivery service.
In addition their delivery service keeps you constantly posted of the time of arrival.
I would definitely purchase from Bobs again.

My armoir door does not close. The magnet has ripped off and we tried fixing it a few times but it keeps happening. Also the armoir is of two pieces and the clamp that holds both together is very loose. The screw keeps falling off.

The bed drawer has come off the frame and we are unable to screw it back in. The base holding the drawer has come off the wooden frame. Also all the screws of the bed do not seem intact as the bed makes a lot of squeaky noises.

The dining screws are also very loose and we tried screwing them back on but it won't go in completely.

The booking was under the name of Pravesh Vedi/ Deepika Anbalagan. Phone: [protected]/[protected]

Frame damaged and falling apart. Purchased a year ago and purchased goof proof. They refused to fix my furniture under warranty or good proof. I'm looking into a law suit now. I can't believe how they continue to get away with this. I used to think this was a reputable company but after having my issues and looking at all of the complaints I feel like an idiot for not researching Bobs before I fell victim.

Its going on for 3/1/2 months getting the run around, first week in April service guy came out and called in the part that needed to be replaced. I was informed that the part was in the warehouse and I would be emailed as to when it was to be delivered. I only received a letter stating that the part would be in the last part of April. When the part came and the appointment was made for the serviceman to install it, the wrong part was sent. He called the warehouse and was told that the wrong part was sent by the warehouse employee. I was then told that I would receive the new part in 3 to 5 days. Again I was to be emailed and would be given a tracking number. As of yet I have not received the email or the part. After calling again, I was informed in May that the part would be sent July 9, 2017. As of today I have not received the part. Today's date is July 14, 2017.

sales went great but delivery night mare.
delivery set for week out to allow everything to be at warehouse.
Show up day of delivery with no bed or mattress just chest of draws and wardrobe with chest beat to hell from someone installing draws.
Bobs says it will deliver bed in days and repairman to look at dresser.
Day come for bed to arrive and side rail is scratched all to hell and repairman says you need a new dresser. more week for new side rail and dresser to come.
day before given different times for delivery when we stated it must be before noon.
delivery comes pm and driver says dresser was crushed in truck and there is no replacement side rail.
drive speak no English and only keeps saying it broke.
called bobs and woman says she will call right back, needless to say still waiting .
Horrible delivery service, buying was a breeze then night mare began

bought above mentioned item 7 months ago and the word firm no longer exists to describe this product it is now gel mush their inspection team came by and declared it perfect no way i would like store credit to pick out a FIRM mattress order number7737818 customer number5656160 there consumer protection division said they cannot help either the product was fine in the beginning but has now turned into disgusting

I loved the furniture so I bought it along with the GOOF PROOF PLUS warranty which I was lead to believe will cover anything for 5 years.
I went to make a claim against this warranty and they had me take pictures to sent to them. The scratch on my chair will be covered because I hit it with a box, the dings on the chairs and table from the dog (140 1b Newfoudland) knocks them into the table will not be covered. You have got to be kidding me - what happened to everything will be covered.
I waited a week - have heard nothing. Called Guardian back up and they don't have a repair request for me in their system. I called cooperate headquarters demanding my money back for the warranty plan because I was lied too and cheated out of my money. She apologized and told me they couldn't give me my money back because it was longer then 30 days. WELL DUH! You have a year warranty before this even kicks in. How would anybody know that it is BOGUS until after a year. What a RACKET. DON'T SHOP AT BOB"S

DATE: 5/9/17
CUSTOMER : Duane Galligan

As a Bob'S customer for the last 15 years I am so disappointed in what it has become! From the quality of the furniture, to the delivery, to the customer care, nothing is what it used to be. The latest incident occurred today. I ordered bedroom furniture for my bedroom and for my Daughter's bedroom over 2 months ago. We had to wait for delivery because not all pieces were in. So, I took today off of work to get the rooms ready for my delivery between 9:15 AND 1:15. At 8:30, I received a call from the driver who claimed that the wrong furniture was loaded on to his truck . Of course, I blamed Bob's and wanted to immediately get in contact with their customer care department. They did not open until 10, however, I was ready to get some answers because this is the second time in the month that they had caused me to miss work for no reason. Last month, I was having furniture delivered and the delivery people showed up at my door ready to pick furniture up. A pickup was scheduled instead of a delivery. Needless to say, I did not get my furniture and had to wait and take another day off to accept delivery. So, I digress back to today. I finally got in touch with customer care and was told that the driver called them, told them that they did not have the rails for my bed and that I cancelled the whole order. A total lie. I told them that I wanted my furniture either today or tomorrow or I would cancel. Evidently, these delivery people didn't feel like working today because, from what I was told, they cancelled all of their bigger orders for today by telling people that they didn't have all of their items. I think Bob's should really be more careful with who they hire. I had a daybed delivered two weeks ago and they broke a drawer while assembling the set and didn't say a word. They had to come back and fix it the following week. I feel that my order should have been put on a priority list instead of a pending list. As stated, if my furniture is not delivered by tomorrow, I will cancel the whole order. I know that, to Bob's $2, 800 is nothing but I will make sure everyone knows of their practices and I will definitely report this to the Better Business Bureau. Very unfair that people who work hard for their money are treated so unfairly. I can't afford to miss more work because of the incompetence of others. I know that I am not the only that this has happened to . Nobody is wasting Bob's time and money. This is unacceptable!

Thank You.

Lori-Ann Galligan

Bought a dinning room set from My Bobs in Parsippany N.J.
Was told that there are 2 diffident warranties, we bought the goof proof one and the one that comes with the purchase of the furniture.
After having the dinning room table for almost 3 years, the stain and laquer started to come off, when I called to get the table covered and taken care of I was told that this was not covered.
When asked to speak with a supervisor she also stated that nothing could be done.

When I purchased this product I was told that if we cannot get it fixed we will replace the furniture. When asked if they will replace my kitchen table I was told NO..

Less than a yr ago I purchased a set. I had to call for service immediately because of a manufacturer's defect. When it was repaired, I had to call again because it was done half ###. The second Tech fixed one problem, leaving another. I had to call customer service again. 3 calls in less than a year. When the 3rd tech arrived he just took pictures, called cust. care and marched out my front door. He was very rude. In talking to the custcare rep, the orig. set I ordered was discontinued, I was given credit to purchase a new set. Before the 2nd set was picked out, I told the sales rep our area was a tight-to-fit. The 2nd set was delivered on 4.27.17 and the 1st set was supposed to be swapped out. However, the Techs said they didn't have the proper tools necessary to break down the set and remove it. I am beyond dissatisfied with the quality of Bob's Furniture as well as their Techs. How do you not have adequate equipment when swapping out furniture and the nonchalant attitude of saying they would come back, as if I can get back the days that have been taking off for this nonsense. It has left the nastiest taste in my mouth for Bob's and other than the furniture with warranty I've already wasted my money on, I will not be purchasing anything else.

I purchased a couch and 2 chairs. They delivered within a week, awesome. My 19 year old was home when delivered. Upon arriving home, I noticed the arm was pulled away from one if the chairs. I immediately called customer service, told them i wanted both chairs replaced. They were quite helpful and we scheduled the visit, within a week. When they brought the two new chairs, i had my mother in law meet them. She was told we were getting a delivery, and that it. So they brought the replacement chairs, put them in a different room and took two different chairs and left the original two. So i come home to 4 chairs, only want two, but not the original two. And now they have my 2 recliners. I called customer service and explained. They insisted on coming back the following day. I explained I wasn't available that day, i wanted it the following day. They scheduled it anyway. I had to call back and change the scheduled day. I was told the manager at the delivery depot would call me around noon and discuss delivery. I received a call from the delivery man at noon wanting to delivery right then! I explained to him i wont be there and it was supposed to be scheduled for the following day. So i again called customer service. I was told The manager at the Depot would call me back in two hours. I never received a call. I again called customer service. I explained my situation, and she told me i was scheduled foe the following day between 1-5. I told her I understand, but as i explained prior, it needs to be after 4. I told her my issue was that i hadn't received a call from the Depot. She then repeated herself in a demeaning manner, i asked to speak to her manager. I was told the manager was on the phone and she would calle back. I never received a call. I then decided to call the store which i purchased the furniture. Explained the situation. I was told the store manager would call me back. No call. So who knows what the outcome​ will be tomorrow. I refuse to back down to the, and i want my furniture back in the shape it left. Next message is on the BBB.

My husband and I purchased a new leather recliner furniture set on September 30, 2016. My husband was sitting on the recliner and his keys that were hooked to his pants caught on the recliner near the left side of where your leg would raise and caused a tear. At that time I noticed how thin and cheap the leather actually is. I called Bobs who sent a tech out on March 16th supposedly to try and sew the tear given the weird spot it was ripped. He told me he could not sew it, took a few pictures and asked me to get my phone and dial a number put me on the phone with I have no clue who I was talking to and he left. The person on the phone said I should take pics and send to her which I did while on the phone with her. She told me someone would be in contact with me in a few days. No one called so I called Bob’s again who then put me in touch with Guardian. Guardian told me they were sending another tech out from Tri county Furniture. Mind you I had to take 2 days off of work for this! The second tech came took a few pics and told me I would be getting a replacement, give it a few days and call Guardian. I indeed gave it a few days call Guardian who then told me I would be receiving a letter within 7-10 days. I just got off the phone with Guardian who said they sent a letter and the letter includes a statement that the tear was made by a pet in the home. What?

I asked how can a tech determine a tear was made by a pet. Guardian said the way the foam was missing from the recliner a pet must have chewed it. Not the case at all. First of all what foam is located on the side of the recliner where the leg/foot area rises. There is much foam there to begin with. No one sits on the side so why the need for foam/stuffing? I completely understand that your so-called Goof Proof warranty does not cover pet damage but this tear was not at all caused by a pet. For that matter how would the tech know I had a pet? I can answer that because he heard the dog bark. My dog is very well trained and does not chew. He is 8 years old golden retriever. Chewing normally occurs in puppies not an 8 year old dog.

I have had other real leather furniture in the past that I purchased from Darvin Furniture in Orland Park, IL and that leather was much thicker than your cheap leather. I knew we should have gone back to Darvin rather than your location.

With that being said I am highly dis-satisfied with Bob’s and Guardian. This has problem has been going on for over a month now. The tear is increasing in size as I assume due to the recliner going up and down while sitting on it. I will be contacting the Better Business Bureau on Bob’s and Guardian.

I want an immediate response to this problem and would like a brand new recliner now.

I purchased my sofa 2 1/2 yrs ago. I bought leather because I wanted something good. The center section of the sofa is peeling. I bought the goof proof plan because I was told I would be covered for materials and workmanship.
I called to put in a claim and was told it's not covered because it's leather, not bonded leather (which is cheaper). I think leather is material and that should be covered under "materials". I am getting nowhere with this claim, just "sorry, we don't cover leather". Why didn't they say that when they sold me the goof proof? I think Bob's should stand behind this and do something.

I purchased a swivel recliner for my father for a Christmas gift in December 2014...well a few weeks ago he went to stand up and hears a cracking sound coming from underneath. I called Bobs and informed them of the problem and to let them know I also purchased a warranty for the chair. And person came out took pictures of the broken chair and did not once ask my dad any question about what happened...matter of fact he only said hi and they will call you. Called bobs and they told me to call Guardian and they said they can't fix it either and call Bobs back... Bobs called and said that he "purposely" strip the screws and bolts and that unfortunately they can't do anything for me. My father is 64 years old and he is not jumping and horse playing on the chair! I paid extra for a warranty in case something happens and now you can't do anything to replace it. Bobs will NEVER get my business or anyone else in my family...I'm glad if found this out since I was planning on going this weekend to purchase a new bedroom suite. Not now!

I just had to cancel a $900 order because the website inverted my phone number. No one at my local store would help me. The receptionist, Kristen, was rude and left me on hold for 20 minutes until a colleague accidentally picked up the line. The store manager, Jeff, hung up on me. He agreed to cancel my order, but wouldnt give me a confirmation number. I called the corporate offices and could get a live person despite 15 tries at 3 different numbers. This is the absolute worst service I've ever received. I don't know yet if they will refund my money because they won't give me a confirmation. Trying to get any customer service is difficult and the website is terrible. I'm extremely unhappy with my entire experience with Bob's Discount Furniture.

On Feb 1 2017 my bed was inspected it was a replacement for a bob o pedic that I paid 300.00 more for. The bed was 7 months old and was sagging on both sides and there was a hump in the middle. Inspector said it was 1/4" from being defective . He said if it gets worse they will send another inspector. I have had 4 back surgeries and my husband ha s had 2 back surgeries and tried sleeping on it but could not . So 3 weeks later we went somewhere else to buy another mattress. The Vibrance mattress is a 1600.00 mattress and when we put the mattress on its side to put down the hallway the hump turned into a big clump at the bottom of the mattress. I called Bobs home office and asked them to come see the clump at the bottom and they said they would not send another inspector that the original inspector said it was up to STANDARDS. If a 7 month old mattress has a clump at the bottom IT IS DEFECTIVE but they refused to send someone out to look at it again after being told IF IT GETS WORSE WE WILL SEND SOMEONE OUT TO LOOK AGAIN. IT GOT WORSE AND THEY DID NOTHING. I have spent a lot of money at Bob's and will never shop there again and will warn anybody who wants to DON'T... I will tell them they do not stand behind their products . By the way I paid extra for goof proof.