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Bob's Discount Furniture / furniture, guarantees, customer service, delivery

Posted: Oct 12, 2017 by   User 
Complaint Rating:  0 % with 1 votes
0% 1
Contact information:
West Springfield, Massachusetts
United States
Let me say, I have been buying from Bob's for a long time, and I don't know why I keep going back! I bought my daughter's bed there maybe 15 years ago, and they forgot to add the headboard to the order. By the time I got the order off layaway, the bed was discontinued and we could not get a matching headboard. I didn't go there for about 7 years after that experience. When I went back, I bought 2 couches there, with the protection, and 100% of the time, they would not repair or replace the furniture when it was damaged. Most recently, I bought my son a full size bed. Bob's delivery told my husband that they would be to our home in a few minutes. My husband asked them to please wait 10 minutes so he could be there for the delivery. When my husband got home, the bed was set up and the delivery people were gone. They let my 22 year old autistic son sign for the bed, which turned out to be too short. We called Bob's to see if we could trade up to a Queen. They said we could trade the mattress, but not the electronic base, because that was directly from the manufacturer. So warning to all who consider an electric bed from Bob's ... YOU CANNOT RETURN AN ELECTRONIC BASE ONCE IT IS ACCEPTED IN THE HOME AND SIGNED FOR. And God forbid, if one of your disabled "children" sign for the bed before you (the paying customer) gets to check it out, you're screwed! I have been buying more furniture from another local furniture store recently, because I am trying to work myself away from Bob’s dishonest and deceitful practices.
Complaint comments Comments (0) Complaint country United States Complaint category Furniture

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Bob's Discount Furniture Logo Bob's Discount Furniture
Customer Care Service
428 Tolland Turnpike
United States - 06042
+1 860 474 1200
+1 860 887 9913
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